The Palm Court at The Plaza Hotel
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Sun - Thu 5:00PM - 9:00PM
We had Elvis wait on us and he helped make our experience amazing! He had great recommendations and everyone was very attentive to anything we needed!
Great server. Fantastic food. Beautiful decor. Incredible afternoon tea.
My medium rare steak was underdone. There were only 3 other tables dining and food was delivered quickly, but waited a long time to get wAitress attention for drinks and bill.
Everything was wonderful. Definitely ticked a bucket list item.
Beautiful room and ambiance. Historical restaurant in one of the nicest hotels in NYC.
The Palm Court is beautiful, classy, and while the tea and champagne and food were delicious, they were not worth the insane price that was charged. The service seemed condescending when I asked for tap water (they chuckled a bit as if I couldn’t afford better), and didn’t take the time to explain the menu or teas as if we were supposed to know everything when we got there. After paying the bill, my boyfriend and I got up to leave and one of the waiters come rushing after me and shouts, “ma’am, did you pay your bill?!” since I am a younger woman and I’m assuming he thought we were doing some sort of dine and dash cause we couldn’t afford it? I don’t really know, he wasn’t even one of the men waiting on us. Everyone in the restaurant turned around and looked at me and it was embarrassing and rude the way he went about it. Nice way to exit from a $300 bill. Will not be going back.
We had Afternoon tea and it was beautiful! The service was impeccable. The staff we amazing. The food was gorgeous. The venue is beautiful. We all had a fantastic afternoon. Thank you
For the price/status and high scale of this place is, the service did not meet the standard. We traveled across country and chose to spend a birthday celebration of “tea time” at The Palm Court and was completely disappointed by the treatment of the staff inside the restaurant.
They downright ignored my friend and I, until we kept giving them the eye of wanting service. We sat down approximately 12:28pm with reservations at 12:30pm, we finally got approached around 12:45pm. We noticed several tables who sat after us got greeted immediately by a waiter who seemed to be the Head Male Server (Do not recall his name; however, he exude the body language of a head server.)
Several staff members walked passed us numerous times as we were near the entrance to the kitchen. We noticed they stood in the corner and talked amongst themselves in low voices and looked our direction multiple times, but not one of them seemed eager to want to assist us.
When our waiter finally helped us, he was courteous; however he didn’t introduce to himself (he had no name tag) and/or was he thorough about the menu. We did tell the server it was our first time; it seemed that our service was not wanted.
As we walked out after spending a couple hundred dollars, I noticed the bartender and another female staff member talking and looking our direction. They did not seem welcoming what so ever.
Overall, the best part of our anticipated experience was the lovely young lady at the host stand who was very pleasant. Her body language, smile and professionalism was what I would expect from a place like The Plaza. I did not enjoy my birthday brunch due to the treatment of some of the restaurant staff.
Way better than I expected. Had a great gluten free selection and was a really fun experience.
Overall good experience.
Fabulous food, service and atmosphere! Will definitely go back.
Amazing interior. Outstanding food & great service
It’s completely overrated. There’s a food court down stairs that would have been better and more reasonably priced.
I would not recommend the Palm.
Great Service! Nice Ambiance. A great place to meet and talk but EVERYTHING is wayyy overpriced. I would go again and order less.
The Palm Court at the Plaza Hotel is top notch!! Beautifully decorated and elegant with great food! Service was impeccable, we were treated well and with great respect. We had a lovely time!