The Palm Court at The Plaza Hotel

Service was great and tea service outstanding

Stunning room, great food and wonderfull attentive service! Thank you.

This was a special treat for my 50th Birthday, we had an excellent afternoon and the staff were very friendly and attentive, they even brought me a cake with candle & dang to me . The whole experience of afternoon champagne tea made my day memorable.

Really good food and good service

The ambiance is gorgeous and tea was delicious, but the service was shockingly poor. Unfriendly and inattentive. They barely checked on us until they decided it was time for us to leave (even though there were plenty of empty tables), at which point someone came by every five minutes to ask if we’d like our leftovers boxed up. Not at all what I expected from the Plaza!

We were incredibly disappointed in the service and overall experience during our recent trip to the Palm Court at the Plaza Hotel. My wife and I have lived in the USA for 10+ years and took my parents their to celebrate their recent retirement after they flew in from England and can honestly say that the service we received at the Palm Court was one of the worst we've ever experienced in America! The wait staff were inattentive and unprofessional. As examples, the server got our tea order wrong, when we corrected him he gave us attitude saying "that's not what you ordered". We had stale, old cream left on our table, when we asked for a new set he told us that's fresh and has only been sitting out for "30 minutes" - firstly you shouldn't leave clotted cream out on a table for 30 minutes(!) and secondly, we're paying for a good experience, not backtalk from the waiter. Finally, when we discreetly called over the hostess to complain about the poor service, she called over our waiter and told him right in front of us that we had complaints about his service - so now we had to explain to his face what the problems were. For the price we paid and the expectations we had after having had tea at Bergdorf, Harrods, The Savoy and other high end hotels around the world, this was by far and away the worst experience of them all. A word to the somewhat positive - the food was good, but not exceptional.

Great staff and atmosphere, price point is a little high but great experience overall.

Fabulous experience, our waiter was very attentive and even gave us some extra scones to take with us.

A perfect afternoon tea. The waiters were amazing especially Shalim. We were celebrating an engagement and they presented us with a special treat. 💕

Food was soso. Service inattentive. People showing up in Gym clothes. Room temperature on the cool side. Waiter brought check before I finished eating, but gracefully stated that I could finish eating before paying the bill. To his credit he did not address us as "folks" or "you guys". The case containing the check had multiple ballpoint marks on it.
This was a far cry from what brunch at the Plaza used to be like.

We had a wonderful time with two of our granddaughters--one 6 years old--the other 5----spending part of the morning--before and after our breakfast looking for Eloise--wanting you to know--every member of your "team" was very encouraging--helping to "tell the story"--thanking everyone for a wonderful memory--Jacob

We came for my sister's birthday and our waiter was AMAZING! So sweet! I only wish we could remember his name so we could thank him again. Thank you for giving us a memory that we will hold close to our hearts for years to come.

The scones and jams were very good, the tea sandwiches were OK and the mini deserts were ordinary. There were plenty of tea in a big teapot and the service was discrete.

Rude server. Barely came back to check on us. I’m a local and we came with our 2 small kids, but he treated my friends and I like we were insignificant.

Tea at the Plaza is iconic. It's not inexpensive, but it is a very special experience.

The gentleman next to me was “face-timing” the entire tea. The restroom was unkempt and there seems to be a plumbing issue. A great disappointment overall and incredibly overpriced for the experience.

Over priced, poor service. A shame since the room is stunning and many tourists must frequent the place. A poor introduction to NYC.

Nice afternoon tea experience. Great ambiance in a historical place. Big pot of tea...it got cold towards the end.

The palm court is beautiful located inside the Plaza Hotel. The selection of food for the tea was very filling and equally delicious!! We had to wait for the server to explain all the different selections and he really didn’t explain everything. The tea was delicious also. Overall a wonderful experience but the price was on the high side

Really great experience. The hosts were amazing. The food tasted great and a large selections of teas available.
Shame there are people sat at the bar and not really dressed up, not really the atmosphere you expext.

We were seated a little early for our 4p afternoon tea. The tables aren’t as intimate as I had hoped and there was a circular bar right beside us with a few loud patrons. However, the gluten free tea was almost as pretty as my husband’s New Yorker. 3 tiered trays and lots of nibbles. Service was attentive. A nice selection of treats. Worth it? Well it was $200 for a fairly filling tea that we timed to be our dinner. For us, a once in a lifetime thing. Lovely experience but at that cost probably won’t do it again. If you’re in NY for the first time like I was then I’d say splurge. If not try the hotel’s food court downstairs. All sorts of fun things down there.

Amazing! The service and ambiance were incredible. We couldn’t decide which teas we wanted so our waiter chose 3 different kinds for us and they were absolutely delicious. The food was also great. We’ll definitely be back!

Unfortunately this experience was definitely 'touristy' as opposed to a classy experience. We felt that we were part of an assembly line and the quicker we got out the better. The scones were smaller then other tea places. We were actually served peanut butter and jam and egg salad sandwiches, hardly worth the $94 price tag. We were only given one pot of tea whereas other tea places serve you tea with leaves so you can keep refilling the teapots. There are only two bathroom stalls available in the women's washroom for Palm Court guests so very frustrating to have to wait in long line to use bathroom. Towards the end of our experience I had to repeatedly ask the waiter for water. It was like he 'checked out' once I paid my bill. Big disappointment.

El precio es muy elevado con el buffet que tienen , es mini su buffet y no vale la pena en lo absoluto .
El servicio pésimo estuve esperando por un platillo más de 20 minutos y no me trajeron que lo había pedido . Fue un desastre

Overall Palm Court was “good”. I would go back for the eggs benedict. The server was great...everything was just a bit slow. I expected to pay a lot, and found value in the eggs Benedict...was a little put out by $10 coffee and $14 orange juice. That said, we loved our stay and overall experience at the Plaza.

For the amount this place costs, it’s not worth it. We’ve had much better dishes elsewhere. Service was terrible, our waiter was extremely rude to us and never came to check up on us. It took over an hour to get our food to us and like I said before, it was not good for the price.

It's a beautiful place but the food is not up to international standards, particularly for the price. Nor is the wine which is way over priced. By most standards the salmon was way over cooked and pretty uninspiring. I understand wine is very expensive in the US compared to Australia but you have to understand the equivalent Chardonnay in a fancy restaurant in Australia would cost around $15AUD compared to $21USD.
A common saying in Australia is that you don't go to the US for the food - and it seems US chefs just shrug their shoulders and accept this. Why? Get some Jamie Oliver cook books and start to learn about flavour - it's not hard. Watch Australian Master Chef, you'll pick up a lot from that. Stop accepting mediocrity!!!

Afternoon Tea at the Palm Court
Treat yourself to the so very civilized afternoon tea at the grand, iconic Plaza Hotel. Dapper patrons, young ladies in party dresses, and the classically chic clientele enjoy a delightful array of finger sandwiches, mini pastries and warm scones with accompanying jams. All are beautifully served by the utterly polished, knowledgeable, exceptionally attentive and lovely staff. (Kazi, your warm attentiveness and knowledge of the expansive tea menu was fantastic). Three delightful tea sandwich/ pastry options are offered appealing to a variety of palettes and ages. We tried all three, including the whimsical “Eloise” with accompanying cotton candy and pbj finger sandwiches. While the “Eloise” option was fun and playfully quaint, the Champagne option was our favorite with caviar, lobster and other more “mature” and savory petite sandwiches. There is an expansive choice of wonderful teas as well, but the toffee tea was especially appealing. You may add a glass of champagne too which only adds to the already enchanting experience. So, don a party dress or a debonair blazer and reserve your spot at the Palm Court for a most enjoyable and delightfully charming afternoon tea. We can’t wait to return!

They made my mom’s birthday wonderful! I couldn’t have asked for better service or food. Our waiter was so personable and made the whole tea experience even better

It was a great ambience, but the service was not great for our first time there. We were a party of 7, and 2 people received their food 20 minutes before the rest of the table. The server led in with orange juice as opposed to water, which we later learned cost an exorbitant amount of money. We would have liked the option first.

Breakfast at the plaza is a must. Service and ambience is quite spectacular. The French toast was delicious. Unfortunately I ordered the eggs Benedict. It was ok. The pickled carrots and the potatoes were not my favorite. The best part was the bill. $120 with tip. This included two small OJs for $24 and no they were not freshly squeezed. Quite a shocker but then again it’s the plaza. Memories last forever. At least I hope so. A refresher memory would set me back another $120. Good luck to all. Stay away from the OJ!!

The setting at the plaza is everything you expect but the food and service need a real wake up!
The sandwiches are clearly refrigerated and for $79 US dollars they should be fresh. The scones were dry and there is no point in the staff pouring a cup of tea when the tea has not even brewed properly. Serve the tea after it has brewed with an additional pot of boiling water. Overall the experience was very disappointing.

We had breakfast at The Palm Court on a Friday and it was great! We had a reservation, but arrived a little bit early, and we were seated right away! Impeccable service. The food/drinks are a little pricy, but honestly, I don't think it was any more than we would have paid anywhere else in that area. I got the two egg breakfast, which came with a choice of meat, bread, and potatoes. It was a ton of food for $25!! The only thing I would skip next time would be the coffee, it was $10. I would just grab some on my way before I get there.

Daughter’s final “ high tea” before starting college.

Words can’t describe the joy I had that day and had sufficient in terms of food. We couldn’t even finish our dessert. This place never fails to impress and lives up to its reputation

The wait staff was so great and attentive! My friend and I were celebrating our birthdays and they brought us complimentary macarons and post cards as well as took photos of us with our tea without us even having to ask. A wonderful experience!

The service was great. The food was so good!!! I would and have recommended high tea at the plaza to my friends

Overall a good experience but the bathroom accommodations could have been better. The bathrooms are located on second floor and climbing stairs is required to access - which was a struggle for my 82 year old mother. The facilities were quite dirty - paper all over floor and overflowing from trash cans. One of the two stalls ran out of tissue. At one point there was a line out the door and someone from hotel started having women on line use the men’s room. Was quite surprised that there are only 2 stalls to accommodate all of the ladies dining at the Palm Court and lobby restaurants as well as a bar located on second floor.

Had a terrific tea. Sandwiches were delicious. Waiter attentive.

After watching Home Alone our little daughter wanted to have her 5th birthday in New York and wanted to go to The Plaza. We booked our table way in advance in England. We arrived on time and almost all tables looked empty but the unfriendly lady at the seating desk told us we had to wait. We asked to wait inside but she said she preferred us waiting outside! There was nowhere to sit and we waited in the corridor standing up for about 10 minutes with a frustrated and disappointed 5 year old on her birthday. After I complained we were allowed to get in the restaurant to have a table. Our daughter no longer wished to stay there so we left shortly after. We talked to the manager before we left and pointed out that almost all the tables were available but despite the fact that we arrived on time no real explanation was given to why we were not allowed in and had to linger standing up with a little frustrated girl in the corridor. We came all the way from England expecting high standards but we were made to feel unwelcome. It spoilt a very special day for a little person who has been talking about her visit now to others by saying "We went to The Plaza but we didn't like it there. It wasn't nice". Therefore we wouldn't recommend the restaurant to others. The manager was very polite, friendly and professional and he tried to rectify the situation but by then we just wanted to leave. We hope you find our feedback helpful and use it not to ruin other people's special days.

Kind regards,

Mrs Sinclair