I went to the Observatory on Valentine’s Day with my girlfriend for the first time, as we regularly do the grouse grind, and love the place, but had never dined there. Sadly, we were both quite dissapointed.
First of all, we are both Vegan. I had been in contact by email and phone to assure if it was possible to be accomodated. Both representatives assured me it was no problem at all. However upon sitting down, our server had no idea and was confused on how to accommodate us. She had to go consult the chef, and came back telling us that they would be substituting 2 of the courses for a simple salad and a sorbet, on top of having to remove many components from the other courses. Paying the same price for sub-par quality dishes and an uninformed kitchen/server, considering how high the price is, is very dissapointing and unprofessional for any dining establishment, even more so “fine” dining.
The food itself was unoriginal as 3/5 dishes had the exact same components ( beets and daikon) and missed their sauces and such. We were also advised against doing the wine pairings as advertised one the set menu, “as the glasses would be too big of a size (even though pairings are on the menu for every dish)” and we’re informed that “we wouldn’t want a 8oz glass of wine with every plate.”
The view is fantastic, but the ambiance was ruined by tables being dismantled directly behind us for the closing while we had just been served our main course.
Lastly, our server was cold and impersonal, and she never even told us her name. The 18% gratuity being included in the bill shows, especially when she informed us that she “HAD to put more bread in the oven just for us”
All in all, sadly, we were expecting a fine dining restaurant, but we got the service of a 2 star tourist trap restaurant trying to pass as fine dining while charging 125$ a person for 10$ worth of root vegetables. Definitely not vegetarian/vegan friendly and ultimately will not be our future wedding venue.
Booked well in Advance for Valentines day. Let the kitchen know my date couldnt eat beef or seafood. When we arrived we were told she could have the vegeterian menu. I was not impressed. Luckily the chef went out of his way to accomadate us. Service was attentive, food was not bad. For the price I think I would of enjoyed Altitudes next door more. Easier on the wallet same view. Cost was $350 with 3 drinks total including gratuity for the set menu. If its a special occasion go for it! If not go next door. Much better value!
Second time at the location... service was excellent friendly staff and the food was very good! Food came out at a perfect time between each course, of course the view was superb highly recommend date night at the observatory! Will be making the drive to go again very soon!
Everybody knows it,s has very nice view in day and night. We reserved at 7pm. But it was very crowded, we had the table that we couldn't see the view. So they chenged the good table after not crowded.
We enjoyed the great night view.
And we ate a cod and a duck. It was so sophisticated taste. it,s better than the popular downtown restaurant.
Great food and excellent service. Our server was there when needed and gave us space when not needed. Only thing was the wine list is over priced. Some wines you can't get in stores in BC, but they have some options such as the Wynns John Riddoch Cab sav which is one of my favorite wines, just over priced in my opinion.
Beautiful venue but the food was pretty bland. Nothing was bad, but it was far from great.
The food was amazing and the service outstanding. They were so accommodating about putting us at a window seat as soon as one was available. Will definitely return!
First time eating here, and it was a great experience. We went for our baby moon and got to participate in Dine Out Vancouver. They made me a special virgin margarita that was awesome and the food was very tasty! The only thing I didn’t enjoy was the “smoked” potato tasted burnt like it had been boiled in a pot with no water.
The service was really great, some of the best.
I would highly suggest going here!!
We had a wonderful night... thanks for everything.
It was exceptional! Food, service, cocktails and the ride up!
They turned my husband into a fish lover and our server went above and beyond!
Great night, planning on doing it again:)