The Nauti Mermaid
No one ever greeted us at the door. The sign says seat yourself but once seated the waitress said no one told her new guests had arrived. We waited 10 minutes to see someone. The food was disgusting- greasy and over cooked. The lowest quality of seafood I’ve ever seen. A fast food restaurant would’ve been much better.
Absolutely the slowest service ever. Waited more than an hour for appetizers. No one else in the place! Crazy. No apology given, simply told there was only one cook. With no one else dining you would have thought that sufficient.
Quick service even though the server warned us the kitchen was behind. Almost all seafood derp fried though.
I hate to give rough reviews because I am a local and want these places to succeed. Got there, mentioned reservation, they said they "don't check opentable' all the time (?). Server was VERY nice. Drinks were generous. Menu looked very good, so we were looking forward to meals. Waited 45 minutes for our appetizers. lobster nachos were good. Waited another nearly 45 minutes for our meals and all were awful. Everything was cold. Almost tasted re-heated. Had an "old oil" taste and way too heavily breaded and overcooked (to the point it was painful to eat it). One in our party got the lobster roll and it was bad too. I can't quite figure out how/why we had to wait so long and none of our entrees were hot. The place just had a vibe that it was failing. Not good on a Saturday night. Bummer....we had high hopes for this location based on location and the menu. Won't be back and doubt they will be in business for too much longer
Unfortunately it was not a good experience. It took an hour after we were seated to get our appetizer. We ordered Conch Fritters and they were so chewy - not edible. They needed to be minced to make them more palatable. After dinner, our dessert did not arrive till and hour later. The best part of the Key Lime pie was the graham cracker crust. It was not crowded so I do not understand the delay. But it did seem like everyone was also experiencing the same long wait.
Always great food... love the lobster nachos... the server was attentive...
Amazing staff. Delicious spicy Bloody Mary's. Tried a bunch of different apps ..crab cakes, lobster nachos, conch fritters, fish tacos...
Everything wasfantastic! We will definitely return next time were in Cleveland.
Loved The Nauti Mermaid! Family was in town & we wanted some good seafood! Food was great! Loved the atmosphere! Waitress was awesome!
Food was fantastic. Service started a bit slow, but then was friendly and excellent.
The food was good but not great. I wanted the fish blackened but they could only do deep fried. Good oysters on the half shell. Great Key Lime pie. The service was adequate but not great. It was REALLY loud. So if you want to talk to your dinner companion pick a different place.
Restaurant failed to mention over half of their menu would be unavailable due to a concert near by. I made reservations and was highly disappointed. I ended up getting shrimp tacos with barely any condiments available. The food was ridiculously over priced for the quality and service.
Immediately sitting down a lady told us she waited an hour and a half to get her food. So we patiently waited 15 minutes and never saw a waitress so we walked out.
We really enjoyed it. Cute nautical decor and loved the lobster nachos.
Father's Day dinner for Walleye/Perch. It was delicious.
Love music out front that was not too loud
Was disappointed. Ordered the Walleye which was good , but all the sides we got like french fires and onion rings were cooked in dirty oil. The side salad was all iceberg lettuce and not very tasty. Was disappointed with the sides and greasiness of the food.
First time visit - wasn’t sure what to expect. The nautical decor and casual atmosphere was nice. Was told they were short staffed in the kitchen - luckily we were not in a hurry. Hot crab dip appetizer was excellent. For the price ($22) - the lobster was good. My wife liked the Nauti pasta minus the spicy sausage. If you want romantic seafood spot - this is not the place - but if you want good seafood at decent prices - Nauti Mermaid works.
The fries came out way overcooked - the oysters were great!
Fun place. Went before Cavs game. Food was great, nice local beer selection on tap. The perch dinner was great and my wife had the lobster which she said was cooked just right and really sweet. Manager came by our table. Nice touch. Service is a little slow but worth it if you are not in a big hurry. Would go back!
Great meal and it was a fun environment ! Would definitely return!
Great food in a casual dive bar atmosphere. Very fun atmosphere & ambiance. Noel treated us with fabulous service. 🍺🍺🍺🍺
This was the second time that I have been to the Nauti Mermaid and I really enjoyed it. The lobster nachos are great! Super fun, little spot for seafood.
Great food, love coming here! Service was a little slow because a fryer broke down, but the staff adjusted well and we had a great meal!
Great Bar! They do not take reservations on St Patrick's Day! Even though Open Table made one for us. The owner found us a table and made sure we stayed happy. The food was great at a very reasonable price!
$22 for a whole lobster on lobster Monday was great! It was the first time my friend and I had ever cracked one open! It was fun and delicious
Had my two favorite foods - King Crab Legs over clams - never had that twosome served before!!
This was a great choice for a birthday celebration!
Food was great but our service was not.
I would still go back. It was s cute little place with really good food.
Service was abysmal. Three times had to grab someone else to find our waitress. Did not bring both ordered appetizers, only one. Manager ended up bringing entrees, one of which was not hot. Then, manager disappeared. Empty plates then sat on table for way too long until waitress brought the two desserts which she tried to slip alongside the dirty dishes. Had to ask her to first remove the dishes. After that she gave my wife her dessert and then took mine and gave it to another table. I never got my dessert. Another manager was summoned when no check was forthcoming from our nonexistent waitress who listened to our tale and then did not require us to pay. Overall, the worst dining experience we ever had, but at least they didn't expect us to pay for it, too.
Great food. The lobster nachos are the best. Prices are not bad for a downtown restaurant. I will be back.
Food was great! As soon as we walked in we felt very comfortable. The bartender was awesome and very friendly and made excellent drinks! The crab and the shrimp were so fresh! Will definitely come back again while in the Cleveland area!
We had heard about it and decided to check it out. It was a Sunday night and quiet. Service was excellent, food (dinner) was average or less. Probably will return for a drink and appetizers just not for dinner.
Not from Cleveland and this restaurant was exceptional. The ambiance was great and the lobster nachos were incredible. We loved the big portions. Nobody left hungry
the nauti mermaid was a fun place for some yummy drinks and decent food. the seafood is reasonably priced, surf and surf was $42.00 for ~1/2 to 3/4 lb fresh whole lobster and a dozen clams. the bloody marys are super spicy and delicious. it wouldve been tastier witha celery stalk or a cupla green olives, though.. overall i would visit again in warmer weather to enjoy the outdoor patio
Great Food! Even better service!
Everything turned out great. The food was very good and to top it off your Key lime pie was the best I've ever had and I've had many through out the state of Florida. Yours was the best bar none.
We had a good experience and I would recommend the Nauti Mermaid. Our server was excellent and the happy hour drink pricing was fantastic.
My son and I I had the Nauti pasta. It was good. My wife had the Walleye and she liked it as well.
Go for happy hour. Get the oysters. $5 for 6. They were great, and so was the rest of the food.
Nice neighborhood feel in an otherwise very busy section of town. Wait staff was really friendly and attentive. Food was very well presented and tasted wonderful. I would recommend this restaurant to others without hesitation.
This was our first visit to The Nauti Mermaid, but it won't be our last. We thoroughly enjoyed our meals, and the service was wonderful and very attentive. Everything was beautifully presented, the specialty drinks were very tasty, and the pricing was more than reasonable. We look forward to returning soon and bringing our friends with us. Highly recommended!