The Narrows Steakhouse

Commentaires sur le restaurant The Narrows Steakhouse de personnes qui y ont mangé. Selon des cotes récentes.

1. C

   Chase

   Boise1 commentaire

   5.0

   Y est allé le 20 mars 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Matthew is the best server I’ve had at any restaurant. Always ready to answer questions and give solid recommendations.
   

   The Narrows SteakhouseA répondu le 1 avril 2025

   Hi Chase, Thank you for the five-star review! We are so glad to hear that Matthew provided such excellent service during your visit, and we will be sure to pass along your compliments to him. We look forward to welcoming you again soon. Sincerely, Tom Garcia, General Manager
   

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2. OT

   Client d'OpenTable

   Las Vegas4 commentaires

   3.0

   Y est allé le 14 mars 2025

   1. Cote globale 3
   2. Nourriture 1
   3. Service 4
   4. Ambiance 4

   Food came out cold and the place was nice t busy.
   

   The Narrows SteakhouseA répondu le 1 avril 2025

   Hi Anonymous, Thank you for your feedback. We’re sorry to hear that your visit didn’t meet your expectations. I’ve shared your comments with my team to ensure we can improve for future visits. We hope to welcome you back soon for a better experience. Sincerely, Tom Garcia, General Manager
   

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3. OT

   Client d'OpenTable

   Boise2 commentaires

   3.0

   Y est allé le 2 mars 2025

   1. Cote globale 3
   2. Nourriture 3
   3. Service 5
   4. Ambiance 3

   Overall not impressed with my meal which was their signature dish Surf n Turf..sloppy presentation, like it was thrown together in a hurry and was extremely salty destroying all of the flavors..
   

   The Narrows SteakhouseA répondu le 24 mars 2025

   Hi Anonymous, Thank you for sharing your feedback. We're sorry to hear that your experience did not meet expectations. Your feedback is valuable, and I have taken your concerns to my team so we can ensure improvements moving forward. Hopefully we can welcome you back for a better experience soon. Sincerely, Tom Garcia, General Manager
   

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4. J

   Jasmine

   San Francisco1 commentaire

   2.0

   Y est allé le 21 février 2025

   1. Cote globale 2
   2. Nourriture 2
   3. Service 2
   4. Ambiance 3

   The wait staff were very polite. Our appetizers and wine came promptly. However, the entrees took over an hour to arrive. The waitress didn't acknowledge the delay, didn't apologize for the delay, nor took any actions to make it right. When the lobster bisque arrived, it was clear it had been sitting for a long time because it had a film dried on top. The Mac and cheese was dry and under salted. The asparagus was over cooked. The meal and service were far from worth the price.
   

   The Narrows SteakhouseA répondu le 10 mars 2025

   Hi Jasmine, Thank you for taking the time to write a review. We apologize for the delays and the quality issues you encountered with your meal. This is certainly not the standard we strive for, and we will be addressing these concerns with our team. We appreciate your feedback and hope to provide a better experience in the future. Sincerely, Tom Garcia, General Manager
   

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5. J

   Jimmy

   Seattle 2 commentaires

   3.0

   Y est allé le 21 février 2025

   1. Cote globale 3
   2. Nourriture 3
   3. Service 5
   4. Ambiance 4

   McCall has inherent small town challenges, in particular, AirBNB has made housing unaffordable or not available which has cascading impacts everywhere. The Narrows is expensive, as expensive as any traditional steakhouse, but The Narrows does not live up to the standards expected. We had avoided The Narrows for many years and on a fluke tried it again and was blown away (by the food). Unfortunately, they had to let go of the head chef and a lot of the crew and quality has declined and consistency is lacking. ONE SHINING STAR is Matthew, one of the waiters. This is not to say others are not great but we learned Matthew is the best and we gravitate exclusively to him, when he is there. There are other disappointing aspects as well that all could be solved by oversight - regular and consistent oversight - by a hotel general manager. For example, checking the restaurant before it opens (for things like, well, spider webs and dust on the ceilings and, well, salt and pepper grinders on each table that often contain the same thing, e.g., both are salt or both are pepper and size of the grinder doesn’t seem to mean anything to some staff hence the confusion). The “GM” should also be doing rounds every 30-45 minutes and maybe stopping and asking clients how they are doing and taking meaningful action to improve. It’s not fair for staff or hosts/hostesses to ask those questions and be powerless to act. We shall return but not as frequently as we like all because of these challenges listed above. [Note: We are half-time residents of McCall].
   

   The Narrows SteakhouseA répondu le 10 mars 2025

   Hi Jimmy, Thank you for sharing your feedback. We appreciate your insights and apologize for the inconsistencies you’ve experienced. We are committed to improving both the dining experience and the overall service. I will take your comments into consideration and will be addressing these concerns with our team. Hopefully we can welcome you back for a better experience in the future. Sincerely, Tom Garcia, General Manager
   

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6. 4

   44xmas

   San Francisco9 commentaires

   5.0

   Y est allé le 14 février 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Food and the service were excellent
   

   The Narrows SteakhouseA répondu le 10 mars 2025

   Hi 44xmas, Thank you for your five-star review! We are glad that our service and food exceeded your expectations, and we look forward to having you again soon. Sincerely, Tom Garcia, General Manager
   

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7. I

   Irene

   San Francisco3 commentaires

   5.0

   Y est allé le 14 février 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Our dinner was EPIC and romantic on Valentine's Eve and an early 1st Anniversary Celebration.
   

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   The Narrows SteakhouseA répondu le 10 mars 2025

   Hi Irene, Thank you for your wonderful review! We are happy to hear that you had a memorable Valentine’s Day, and we look forward to serving you again in the future. Happy Anniversary! Sincerely, Tom Garcia, General Manager
   

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8. A

   ALAN

   Boise3 commentaires

   5.0

   Y est allé le 13 février 2025

   1. Cote globale 5
   2. Nourriture 3
   3. Service 5
   4. Ambiance 5

   The location and restaurant is wonderful. The staff was top notch and very attentive. Food was OK but nothing special or memorable.
   

   The Narrows SteakhouseA répondu le 10 mars 2025

   Hi ALAN, Your five-star review is appreciated! We are happy to hear that our staff and location exceeded your expectations. Your feedback is important to us, and we look forward to hosting you again in the future. Sincerely, Tom Garcia, General Manager
   

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9. S

   Stephanie VIP

   San Francisco9 commentaires

   3.0

   Y est allé le 9 février 2025

   1. Cote globale 3
   2. Nourriture 2
   3. Service 4
   4. Ambiance 4

   Very disappointed with our steaks we eat SRF very often , fat was localized to the edge and too much, 16oz steak was more than 1/2 fat and it was very unappetizing, considering they were $90 each we mentioned to our waiter he explained that it was Kobe but even for Kobe it was too much, a comped dessert for our dissatisfaction would’ve been nice and it wasn’t offered . My Caesar salad was also not good. The dressing was watered down and tasted like nothing. The only flavor in the salad was from the single crouton and the anchovies, desserts were also very subpar, the presentation of the sticky toffee pudding needs a huge improvement Our hamburger at Cutwater was a far better meal. The meal was absolutely not with the near $600 that I spent.
   

   The Narrows SteakhouseA répondu le 17 février 2025

   Hi Stephanie, Thank you for taking the time to write a review. We are sorry that your dining experience didn’t meet your expectations. I have addressed your concerns with our team to ensure a better experience next time. We hope to welcome you back in the future. Sincerely, Tom Garcia, General Manager
   

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10. S

    Sheila

    Boise15 commentaires

    5.0

    Y est allé le 31 janvier 2025

    1. Cote globale 5
    2. Nourriture 5
    3. Service 5
    4. Ambiance 4

    Brittney was a delight to get to know. The food delicious. To the chef, well done. Ditch the eclair from the menu, terrible. The sommelier was wonder too.
    

    The Narrows SteakhouseA répondu le 17 février 2025

    Hi Sheila, Thank you for taking the time to leave a kind review. We are happy that Brittany was a delight in serving you and that you enjoyed your meals. We look forward to having you back soon! Sincerely, Tom Garcia, General Manager
    

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