Excellent food for my wife's birthday meal but the evening was somewhat spoiled by sloppy service. It was good when we arrived but really tailed off after the main course was served. We asked twice for the dessert menu then struggled to find a waiter to take our order. Then we waited so long for our coffee that we cancelled it and asked for the bill. At least the waiter realised we were fed up and deducted the service charge. I was going to do that anyway. And then there was no Thank You as we left. I repeat - the food was superb. But if you're offered a corner table, go for one in the middle. They all got good attention.
Fantastic food, attentive (but not over-attentive service) and lovely setting. Also good value.
Excellent evening at the Mermaid. Enjoyed summer sun outside on the terrace (in the winter the bar has one of the most famous fireplaces in England - always lit).
On first viewing restaurant appears a bit starchy: linen tablecloths, napkins, staff in waistcoats etc. but actually it would give a lot of trendy restaurants in London a run for their money. Staff are young, charming and well organised and the food is excellent - just the right modern touches + a bit of comfort food as I'm sure some of the rather stodgy diners require, as this is in a famed hotel setting. Pork and black pudding en croute, lamb with fennel risotto, fab puddings, and beautifully presented starters + bread baked in the restaurant kitchen: I couldn't fault it.
Enjoyed tasty food not many places Cater for meat eaters and vegans amazing old building. Different food than usual choices and good value would be twice the price in London
We had a lovely birthday celebration at the Mermaid. We were visiting Rye and knew Mermaid Street from a previous visit. The Mermaid proved to be an excellent choice. When we arrived, we were directed to the bar as the restaurant hadn’t quite opened. However, it was then a bit vague whether they would take the food order in the bar or invite us to our table - neither happened so 10 min after our booking time, we wandered back to the restaurant. After that initial confusion, everything was first class and we all enjoyed our meal and the relaxed service. I had preordered lobster Thermidor and that all went very smoothly. Ambience was excellent.
Great service, staff very attentive without being over the top.
excellent food and good service. Nice restaurant and ambience
Excellent food, cosy atmosphere, attentive staff and well priced.
My husband and I spend a lovely get away at the Mermaid Inn and dined at their restaurant. The service was impeccable, and the food well presented as well as delicious. I am a vegan so it was a pleasure to find choices on the menu to accommodate this restriction. We also had our breakfast here which was delicious and again satisfied my husband who had the full english and me who was able to have fresh fruits, musli and non dairy for my coffee! The food and service were a bargain at the price.
Our meal was delicious and passed our expectations. The desserts were art on a plate! I would certainly recommend The Mermaid to our friends.
We greatly enjoyed our dinner at The Mermaid Inn. The food was delicious - we had plaice stuffed with crabmeat and marsh lamb with risotto for our mains. The service was attentive. We found the decor to be a bit too much of ye olde english, but tasteful and elegant.
Place was fantastic but the meal I chose was not very nice
We eat in the restaurant after a day out at Hastings. We found the very nice I had Salt Marsh lamb dish and my girlfriend the Homemade broccoli & Kentish Blue tartlet. Both were great and tasty. The desserts were also good coffee mascarpone & walnut and Lemon meringue pie. Service was prompt and staff friendly.
We were welcomed by very polite and pleasant staff. The service was great throughout if a little hurried. We shared a very nice bottle of wine but were not overly taken with the food. My partner enjoyed his starter but i found mine very bland. For the main we had the cote d' boeuf which we sent back as it wasn't cooked to our liking and the chef duly rectified this it's clearly popular as quite a few diners were ordering it but not something i'd go for again, a bit chewy even at medium rare. We finished with a cheese board and had a choice of goats cheese, chedder and a blue (no more elaborated on than that)but as my partner has an aversion to goats cheese we asked not to have it. When it came we were told we had been given an extra piece of chedder so disapointed there wasn't more choice.The cheese was very cold, possibly straight from the fridge which spoils the flavour. May try again as we have had better experiences on two previous occassions, just not our night i suppose.
Lovely meal in a beautiful restaurant booked for a special birthday. Our second visit here and look forward to returning.
A very historic setting with a modern yet classic menu. Service was prompt without being too formal. Very cosy decor.
We had a great meal in wonderful surroundings and the service was brilliant
It's well known for its history, and its quirky, but i have to be honest, I think there is better food in the town. There wasn't much of an atmosphere, though we were there at 9pm on a Friday - there was no music played and we were in a side room with two other couples so you could hear every word of each others conversation.
The food wasn't bad, it was just expensive for 2 courses and quite small portions.
Good to xoerience due to the history of this place. However felt service was lacking and food just reasonable. For what you pay I would expect better.
The setting is lovely, the price reasonable and the menu full of promise. However, the quality of the main course (Lamb Roast) was mediocre at best, as was the monk fish. The desserts were great and so I will go back when the pastry chef is put in charge. Also had breakfast there, the cooked may have been OK, but if you don't want cooked, then the cold fare for such an up market hotel was not really acceptable.
My food was excellent. My beef en croute was perfect.
Great food. The atmosphere was friendly wihile not too informal. The service was very good without being intrusive. The lounges available for an after diner drink made a relaxing evening.
The Mermaid inn has been around since 1420 and has lots of character and atmosphere. We came on the last weekend of the scallop festival and the menu included a lovely scallop risotto and other scallop-based special.
Very good service.
The dessert, particularly the pumpkin cake was both beautiful to the eye and rich in flavours and textures.
As ever, great cooking and service. Rather spoilt, as it was last year in the Scallop Festival, by the dining room being so cold. My wife had to keep her coat on!
Lovely food and really well cooked Sunday lunch. Lovely location as well would go again
We dined at the Mermaid for a birthday treat. The restaurant was very elegant and very old fashioned. The building is over 500 years old so the ambience was perfect. I found the staff very friendly and welcoming.
The menu was a fixed price one with several dishes offered. I opted for the scallops and they were excellent. For the main we both chose the trio of pork and it was very nice.
Great food and service in a stunning and uniquely historic setting.
Booked online in restaurant and the whole experience was a delight from a drink in the bar, lunch and finishing with coffee in the lounge by a log fire. Perfect.
Birthday Evening. Simply top notch. Well worth a visit.
Our second visit. Nice atmosphere and service. We enjoyed both Bar area and the main restaurant for dinner. Handsome old fireplace! Choice on the menu was good. Trio of pork was very tasty. Turbot and vegetables were also delicious though, probably, the smallest fish portion i have ever had. Plum dessert was excellent - light yet flavoursome and very satisfying. Will order again!
We booked the Mermaid to celebrate our 10th wedding anniversary. The pre-dinner drink in the bar was pleasant & the history of the building combined with the photographs of various celebrities who have dined there led us to believe we were in good hands. Once in the restaurant however things went downhill. We had asked for a nice table but got put next to a radiator under a window so the temperature variance was extreme. We asked to be moved to another table which was far nicer. When ordering the wine I duly tasted it but a few minuted later noticed the vintage on the menu 2013 was not that of the wine served, 2015. When I queried this the waiter abruptly flipped the menu to the inside cover which stated vintages may vary. An easy thing to miss, yet we were made to feel like* we* had somehow fallen short of expectations. When questioned there was no difference in price offered or explained. After this that waiter never returned to our table though he seemed to be working our section and we instead were served by a junior member of staff.
Our starters were enjoyable but when we asked for the turbot main we were told the kitchen had run out of turbot and the dish would be cooked with the same ingredients but the fish would be Dover Sole. Turbot is a favourite of ours but since we also like sole we went with it. This being our anniversary neither of us wanted any more upsets however after a few minutes of eating our mains we both noticed a faint but unmistakeable smell of ammonia. The sole was overcooked and quite heavily salted to the extent that we terminated the meal at that point.We explained to a senior waiter what the issue was and after he had discussed with the chef we were told the chef had checked and 'there was no problem'. This was the final insult to us as customers whose last thought was to pick fault. We were offered a free dessert but just wanted to leave as quickly as possible.
In summary the arrogance and sulky service ensure we will never return.
A wonderful pre-Christmas lunch with the family. Good menu and lovely venue.
The best vegetarian options that I have been offered for a long time. Food was beautifully presented, service attentive but not intrusive. Wonderful historic surroundings . Good value for money too.
Lovely food, beautiful setting with gorgeous fires in the bar areas. Staff were friendly and attentive. Would definitely recommend x
The quality of the food was exceptional. Plenty of choice on the lunchtime menu with very good service throughout the meal. We both had the three courses which took the full 90 minute slot and followed with coffee in the lounge. Staff were both friendly and helpful.
There appeared to be a problem with the booking through open table which had not been transferred to their booking schedule. However, the manager sorted this problem fairly quickly.
Overall a very enjoyable experience and we would definitely recommend it to friends and family.
We visited the night of the Rye Christmas festival and the staff were dressed in various weird and wonderful costumes and they all took it in their stride and looked after us with the same excellent service we have come to expect at the Mermaid.
Superb food. The staff in the restaurant were very attentive. Sense of humour without being too familiar. We had a lot evening. We liked how we were moved to an area with open fire for our coffee. Other couples there . The set up have you an opportunity to be sociable if you wanted to or not. Loved it!!
Sunday lunch main course average (hot plates would have helped) but the desserts were divine
This was a very peculiar dining experience! The attention from staff was impressive but strange , there seemed to be a different waiter for everything from bread to water.
The food was average if i’m Honest from the other reviews I was expecting more . The comedy value of the evening was the most memorable .
One of our meals, although very nice, was served cold - we were told by the waitress (very sweet) that chef serves it at 65% to save drying of pheasant but the food was cold. Also, vegetables were extra! 10% service charge was added to the whole bill - this should be optional. The atmosphere at The Mermaid is perfect but the food, for what it was, was expensive. it is a shame there is no fire in the restaurant. I think next time we will eat in the bar, much more cosy. We went to the lounge for a coffee and no fire was lit and it was chilly.
We celebrate our wedding anniversary most years at The Mermaid but this time the experience was a little disappointing.