The Melting Pot - Troy
The hostess Kristine really made our night the best. If you have any special event or party you are planning there, work with Kristine. She goes above & beyond!
Tristan and Sean took great care of our party after a mix up with the server/seating. Thank you. Yummy as always !
Excellent romantic getaway. The food is superb. The staff is friendly and professional.
Great time good service good food
If you want Melting Pot food, go here. If you want a hostess who greets you kindly and looks you in the eye, this isn’t your place. It also isn’t your place if you want someone to answer the phone—I tried calling three times and even left a message with no response, and while there, we could hear the phone non-stop ringing in the background. We waited FOREVER in between rounds of food one time, and this last time, we hadn’t finished one before they were trying to clear our plates for the next. We only keep coming back to Troy because we like the food.
The food was good but it was small amount for the money the servers was in a bad mood the host was upset the server was upset they was arguing with eachother in front of guest it was just ghetto it was our first time and our waitress didn’t have the patience to explain the concept she was talking like speedy Gonzales the host was not letting anyone know they wasn’t forgotten about because of the wait the only person who was in a good mood was the guy who collect the pots off the table and the bartender was trying to calm down the waitress literally told her to breath in and out cuz she getting ready to explode
Our friends and I really liked the melting pot! However, when making reservations online, it doesn't mention at all that you'd need a 2-burner table if someone is vegan or has an allergy. This being our very first time, I made a reservation for 4 people and only found out that I wouldn't be able to do vegan fondue that night because there were no 2-burner tables available. We waited 35 minutes for drinks and in that time no one came to our table to check on us or update us on a table change. I went to the hostesses station and told them that and a very sweet woman started the communication process and told us she'd get our drinks and that we were able to have my vegan fondue made in the back. She was wonderful. Our server was great but the most annoying part ... we had a 7:30 reservation and we didn't leave until 11:30. It shouldn't take an hour per course. The food and drinks were VERY slow. That being said, we had a great time and food was delish. But nonetheless, communication is KEY and had I not walked to the hostess station, I think we would've sat there clueless at our table for even longer.
I’m not one to complain but I went with a friend for early dinner. Told them it was our first time there. I will say the service threw us off and was terrible. Our waitress was not nice nor helped us and complained about one of her coworkers for not helping her. Was there for 3 hours just sitting not knowing what to do. Only thing I liked was dessert. In general, staff was not good and service was horrible esp for being first timers.
Great! Awesome food! Awesome service! And fun!
Amazing service, great food, left nothing to be desired
Great date night. Was nice and comfortable and the food was delicious. Took my friend as first time surprise. Loved the cheese fondue.
Food was yummy. They sat us in a dark corner booth. I had to lean over for light to read the menu. The bill took forever to come!
The food was wonderful however the service was incredibly Slow and inattentive. We had 2pm reservations during the week and it took 3 hours for 3 courses. No one checked on water, drinks, how food was, etc. We had planned 2 hours but the extra hour put our travels way behind and got us stuck in 5pm traffic on a Friday.
Kind of loud when we was there.
Also waitress showed up once in a while
Great place to have a date
WORST SERVICE I HAVE EVER HAD. I would not recommend going here.
Terrible service , was never asked if we wanted refill on ice teas , service felt very rushed , bus boy actually stood at our table waiting for me to finsh my Salad to take my plate. The table was so tight my boobs were actually sitting on table , my husband switched sides with me when we brought up to waitress she laughed it off and said at least your husband is nice. Very disappointed we have been several times before and never a complaint .
Amazing food. Kaila was an amazing server, best server we have had. Amazing at explaining how everything works!!
Our server was Rachel and she was HORRIBLE. The waitress in the section next to us was very attentive. We went periods of 25 minutes with empty plates sitting in front of us with no Rachel to Ben found. Empty glasses of water and soda. We even ate the ice because we had no other option. A lighting fixture flickering on the wall caused us to move seats. Also we found it very strange how under dressed the manager and hostess were. Yoga pants and jeans seemed really unprofessional and out of place. This is our second bad experience and I would warn anyone to stay away.
There seemed to be a situation going on between staff. The servers were doing their best but service from the kitchen was very slow. There was a senior staff member mocking other servers loudly. When I was in the washroom I saw a member of the staff taking a break to cry. I am very concerned about the workplace and the wellbeing of the serving staff
We arrived at 6:25 for a 6:30 reservation. We were seated at 6:39. At 7:01 we finally flagged down the the hostess to see if we could at least get water. The hostess was nice and got things moving. However, Arlyn was sent over to "help out" until our server could get there. She chucked some napkins at us nearly hitting my son with one and announced in a very loud voice that she was not our server and then left. At least the other four people that helped were nice, incompetent, but nice. Arlyn's behavior was inexcusable. Had qualms about going again because service is generally not great but at least the servers are usually nice. Arlyn was the nail in the coffin on this one.
Overall - Expensive, slow and unique, fun style but not high quality. While the cheese and chocolate were excellent, the salads were wilted, the apples were soft and rather flavorless for Granny Smiths, the steak was so chewy it was almost impossible to eat and the some of the ravioli had so little filling you could not taste it.
We enjoyed our experience, the only thing I was bummed about was that we went for my hubbys birthday, he made sure to sign up for the birthday club for his chocolate covered strawberries, we got the certificate and I noted it on the reservation as the certificate says to do, but no one paid attention to it and we never received them. Otherwise it was great.
It was nice! Something different for the kids!
We love the Melting Pot but today’s visit wasn’t up to par. They were out of some dippers and the service wasn’t what it usually is.
As always great service and great food! Never disappointed
Very expensive but cool atmosphere and experience
We went for a date night, and we had a nice time. The food was good, the booths were a little run down (broken springs, tears in the seating). Our server didn’t check on us too often, so she didn’t realize my salad was bad (about 1/3 was withered/slimy) until she came back to serve the next course.
Dirty bar area, waited 20 min to order drinks, noone around, snooty hostess, waited for another 20 min for waiter, waiter gone after dinner order, waited another 20 min for drink refills, menu confusing, Restr not busy. Very expensive.
Great job working with us first timers Alley! Your patience and instructions made the melting pot a joy#
Very surprised by the quality of the food. Everything was good and in the right quantity
That was a beautiful experience!
Arlan was the ABSOLUTE BEST! very knowledgeable of the entire menu! So attentive and professional. This our new favorite spot! Thank you melting pot! ❤️
The mood lighting is nice however, my husband wears glasses and couldn't see anything on the menu. And the seats are a tight fit for a bigger person. The staff was friendly and the food was good.
I have always loved this restaurant. I took my boyfriend out for a nice date night and it was ruined by our server Kaila. She seemed very nice in the beginning. We got our cheese fondue right away, but then took two hours until we were able to eat our main course. She had turned the burner up way too high, and then proceeded to be rude to us about it when we asked for assistance. The manager ended up coming over to our table and fixed everything. We really enjoyed her help. There were about six other people that came over to help fix the issue caused by our server, and they were all super helpful and very nice. Overall, not a good experience this time around.
Very nice. I would recommend
Very good food and very good service.
Every time I bring a friend the service is poor we only stayed because the person had an important operation and needed to eat before a certain time
Love this place it is always a pleasure to be here
Excellent waitress, great food. Had a great time!
Food and company was amazing. Caleb our waiter was very nice.
Yes. It's a nice experience to have. The food is good, but not great. The staff is very nice and friendy, but I think they have a lot to do and a lot of tables, so it makes it hard on them to sometimes check on tables.