The Melting Pot is one of my favorite restaurants to go to. The food is excellent and our server this time was the best by far; however, they are all good.
This is our favorite place to go for special occasions.
The food was wonderful, and our server, Meghan, was very personable and attentive. Couple of things I would comment on - (1) There was a server (not Meghan) waiting on another table who spoke EXTREMELY loud - it was very disruptive every time she came back to the table to check on the patrons. (2) the other issue that we had was that when we made the reservation we were asked if there were any allergies, and we indicated that there was a nut allergy. When our server took out order, she acknowledged that she knew about the nut allergy. When the dessert order was placed, we inquired, because it was available in the past, if you could order a slice of cheesecake as an extra (cheesecake used to be part of the regular dessert platter). Our server told us that it was and she brought out the cheesecake with the dessert. Unfortunately, we found out after we had tasted the cheesecake that the cheesecake brought was peanut butter. Obviously, with a nut allergy we were unable to eat the cheesecake. When our server returned and we said something about the cheesecake being peanut butter flavor - at first, she just acknowledged that it was peanut butter - then when we reminded her about the peanut allergy she was very apologetic and checked to make sure we were ok. We had immediately taken Benadryl and took additional medication upon returning home. At the very least, I think that the cheesecake should have been removed from the bill and a manager should have checked with us. Very disappointed by how this was handled, and I would definitely recommend that peanut butter not be the flavor of cheesecake available with so many people having nut allergies.
hot date etc etc etc extra words so i can push the submit button. for the love of chocolate fondue.
There was a awful smell that filled the restaurant. Smelled like bad hygiene. All over my body and clothes. Food was not impressive at all.
I love this place. The manager Justin is the best. He ensures the servers are the best in the business and that everything is of high quality. I always have the best time here and the food is awesome!
Very good service by Sydney & choice of food was very good. looking forward to visit again.
Food was excellent. Service was Excellent. Noise level was so high it was very difficult to have a conversation.
I went there for my birthday, made the reservation for 915. We get there and were told they are backed up so we thought we'd get seated at 930 the latest. We didn't get seated until 10:05. We didnt see our waiter for 20 minutes after we got seated. No drinks. Then finally put our drink order in and wait another 20 minutes for that. Each course went waited forever took get. We didn't leave there until 12 and they close at 11. The food was good but the service and wait time was rediculous. We received discounts on the bill because the waiter knew he messed up our night. I wouldn't go back and its sad because they're food was very good.
Our experience at the Melting pot was absolutely terrible. We had a reservation for 8:15 yet we did not get sat until 8:50. We sat at the bar to wait for our table, we did not get acknowledged for 5 minutes and did not get drinks for another 10 minutes, and it wasn't even from the bar tender. When we finally got to our table, almost 45 minutes after our reservation, it was not clean. Our server was slow to get to our table taking almost 10 minutes to get us drinks. He was also disgustingly sweaty and kept using his hands to wipe his forehead. The fondue and main course were good, but not impressive. Definitely not worth the insane prices. The desert was amazing, however. The brownies and other dippers were perfect and delicious. We did not finish until after 11. Overall, the experience was ok at best but that was it. My friends and I will not be returning to this establishment. I will not be recommending The Melting Pot to anyone.
We had an amazing waiter, along with a fun and unique dining experience. I always loved the Melting Pot as a child with my parents, and my return did not disappoint!
Went on Sunday evening, must have been busier than usual due to the President's day holiday. We were able to get a table at around 9p. Had a great time, we went with a couple friends who had never done the full experience. We always have great service at the Towson location, and this night was no exception. Our server, Andrew I believe, was very friendly. It was easy to see how busy he was as the restaurant was packed, but he made us feel welcome and was great about bringing extra dippers. Overall had a great experience.
It was great!
Food was excellent, as always! My cocktail (Miami Vice) was amazing! Our server was very friendly and attentive. Highly recommend for special occasions or date night!
The service and food were wonderful! Awesome vegetarian options!
I took my boyfriend and his mother here to celebrate their birthdays and figured it would be a really cool dining experience. The meal you cook yourself in a fondue pot and all of the ingredients are very fresh. The dinner was amazing, however our server lacked time management and was not very attentive to our needs and forgot multiple things down to just asking for lemon for our waters. However, one of the hostess/managers Caroline apologized on behalf of the poor service and made sure we got our food in a timely manner. At the end we got the check and were completely astonished that she cut the check in half. On our way out we thanked her so much for saving the night and making my boyfriend and his mother’s birthday one to remember. Definitely recommend coming here.
Took my lady here for her 40th birthday . Was amazed how good the food was prepared had a great time.
loved it here! we had an awesome waitress and the food was great ! I'll defiantly be coming back !
Go for the experience more than the food. Service was a little slow and while the experience overall was fine, we felt rushed to cook our food and eat it quickly before the next course came out rather than getting to more fully enjoy both cooking and eating.
Our waitress Sydney was great, she was super nice and explained the whole cooking and ingredient process thoroughly! We went for our anniversary and she remembered later in the night and got us an anniversary plate with our dessert. The food was excellent as always and it was a fun experience. I can’t wait to go back again!
AS always we are never disappointed at Melting Pot. Our waiter this time made the experience even more so than usual. Lots of new items on the menu well worth trying. Even a bacon lover's fondue
Went with a good friend after a movie, we have been to this location before, and as usual it was fantastic. The service is always friendly and attentive. We had recently had a disappointing experience at the Columbia location, and we decided that we would only go to the Towson one, and we were very glad to find that Towson's standards of service and food is still the best. We did the Towson Big Night Out menu, with a couple substitutions, and it was great! Our server was wonderful, a very attentive and friendly server, was so nice about bringing us extra items. All of the staff appear to be Towson University students, and we have never had a bad experience at this location, the staff is always very friendly and caring. Overall a great experience, can't wait to come back!
Service was very slow, server brought out entree before salads. Wasn’t till i said something that she realized she had done it. We also added the meat tray to complement the cheese fondue and it came after the cheese fondue was gone
Our waitress was extremely friendly and very informative.( I wish I could remember her name but I do know she graduated recently and was studying sign language) which we thought was very cool! She brought our son a congratulations plate because we were celebrating a great report card which was a nice touch. The food was amazing and although we had been before, this was the first time our son had been and it is now his favorite restaurant and wants to come back soon ! Such a great time and food and service was exceptional- we had the 4 course meal . Our favorite was probably the teriyaki steak and wild mushroom sachetti. Highly recommend the Coq Au Vin broth as well.
This was our girls night out dinner. We enjoy coming to The Melting Pot as you are not rushed and we can enjoy the meal and time spent together in conversation. Our server, Brittany was amazing. Brittany took the time with one first timer and really enjoyed sharing information with us.
The food was good and service was good. We thought the wine was to pricey by the bottle and glass.
Food, service, atmosphere here is always awesome. We go out of our way to eat here for all special occasions...and just because. If you want privacy they have several tables with curtains.
First time there so did the 4 course with wine pairing. Everything was good and gave me and my friend time to have a nice long conversation without feeling rushed. It will take some time if you do the 4 course. Next time I will probably just do the cheese and dessert, with wine of course!
Was a great experience. Tried some new flavors. Service from Will was amazing. He was a sweetheart and provided good conversation while we waited for our cheese n chocolate to cook. Great time!
Food is amazing and very tasty with lots of options for everyone to choose from. The fondue pot at our table was located in an awkward spot on the table making it hard to reach but otherwise a very good dining experience for a fancier date night.
I have been to TMP on several occasions for the last 10 years. I have obviously enjoyed this dining experience, this is why I return as often as I do with friends and family!
Great waitress, great food. Had a wonderful time
The cheese fondue and chocolate fondue was amazing
Waiter was very helpful with selections. Spot on with the bananas foster!!!
the food was great , the service not so much . we started out ok , but we needed things we didn't get like iced tea , water and green goddess . then we were left sitting waiting for our dessert and someone other then our waitress came didn't say a word . he just dropped the cookie crumbs in and left . I had to finish stirring . this was the second time in a row we had poor service . if I had been there only 2 times I would never go back ! the server makes all the difference when dining at The Melting Pot . I am not sure we will go back . then someone else brought us the check , I felt like we were imposing !
We went there to celebrate my birthday and when I reserved the table we specifically mentioned about the birthday. The other tables have balloons and we did not. My daughter was a little upset by that. We enjoyed the fondue except the cheese, because it is too garlicky. I remember the last time we went there, the server ask if we want the garlic or not before she poured it over the beer for the cheese fondue. But this time before we can ask the server he already pour it over the mixture. It's not his fault, we could ask him ahead of time. When we arrive the front was not very accommodating, unlike other restaurants you would think front desk will have a smile for the guest but she wasn't. The meal was good. We ordered the 4 course meal. I like the california salad, the french quarter was good, I like the cajun flavor, my daughter like the sausage, my husband had the steak lovers and he seems to like it too. The classic chocolate is my favorite I had it the last time we were here and still get it this time. The server Ryan was very nice. He mentioned about a candle over the cake but he said he cannot find one.
This was our first time there but Will did a great job describing what happens and what choices we needed to make. He was entertaining too. Food was great and even though we were stuffed, when it was time for chocolate...we managed! Tops for birthday dinners for my daughter.
Long time customer, usually the service is top notch. Was sub-par on this visit, server kept forgetting to bring items that maybe casuals would not have known were missing. Food was great. This one visit would not deter future visits unless this lower level of service becomes the norm.
Wonderful server named copper and the manager Caroline is always pleasent.
It’s a great fondue experience. The food and drinks are amazing!
Another outstanding dinner to celebrate my birthday and New Year's Eve. Outstanding service. Perfect four-course dinner with several selections to choose from. The unexpected shrimp appetizer for all the guests was delicious. And the champagne flute glass gift at the end of dinner was a wonderful surprise. Not to mention the chocolate covered strawberry gift for my birthday. I just love this place!