Good food and excellent service. Very pleased with our experience.
I’ve always been a big fan of the melting pot in Syracuse but my experience was not great when I went. I had a reservation and while we waited for our table to be ready we decided to head to the bar. The bar was not busy but that didn’t matter. I was never addressed by the bartender after ten minutes, not even to say I’ll be right with you. When seated I told the assistant manager about the situation, he apologized and said that our first round of drinks would be covered; they weren’t. The meal was great and our waitress was amazing! During the time that we were there we couldn’t ignore the arguments going on between staff. There was a fable that wasn’t happy that another waitress offered to take over. Anytime they came out you could hear one saying she didn’t want to be serving in the area and etc. The melting pot is always our first choice for a special night out but we will not go there with an experience like this again. I hope that it was just one night but I hold the melting pot to the high standards that it is but the other night was not special for us.
Was sad to have our food take forever, hot oil burn us, waitress MIA every time there was a problem, and we had to skip the chocolate at the end because we had already been there almost three hours for two courses. Worst Valentine’s Day celebration! And to top it off, no discount or anything fixed because the manager wasn’t there...PLUS the credit card machine was broken!? Wish they had made this right so I would feel okay giving it another shot, but I would try any of the other places in the mall instead.
Was incredibly pleased with the service. I wish I noted our servers name, but she was great. It was my wife's birthday and I asked her if they did anything special. She set me up with two champagne flutes with berries and some extra desert dippers on a plate that said Happy Birthday. She even arranged to bring it at the very end, so my wife was super surprised. Food as always is great, though if you do not have an empty stomach, good luck trying to finish everything. It is a lot of food for the cost which is ideal!
Terrible service, food was good. Overall, will not be coming back.server smelled like smoke, this was our special valentines day and it was ruined by the service.
Meal took too long. We couldn’t have dessert because we had a show to get to. We did get a complimentary chocolate fondue which was nice.
We arrived 5 minutes before our reservation, and were sat within a couple minutes. They were prompt coming to the table. However, after we received water, no one came back to our table. After about 20 minutes, I went to find someone to figure out what was going on. The server that I found showed up a couple minutes later explaining she didn’t know who was supposed to take care of us but she would. We ordered cheese fondue, salads, and 2 drinks. Another 10 minutes passed and finally she came back with our drinks, then with the cheese. So much time had passed that my boyfriend and I were uncomfortably hungry, and I had a headache. We started eating and our server checked in on us again. I went really craving cheese and chocolate fondue, but by the time that we ate and she brought the dessert menu, I still felt sick. I didn’t even drink any of the sangria that I ordered. We ended up waiting another 10 minutes for her to come back after she dropped off the dessert menu. This was surprising because I’m a big fan of Melting Pot, but this was a disappointing visit. The manager did address the situation with the waitress before we left. The restaurant was not that busy either and it was late for a Saturday. I’m not sure what happened, but it seems we slipped through the cracks...
A relaxing and interactive food experience. Server was very helpful and helped us navigate the process. Highly recommend for a fun date.
Food was great and we loved our waiter Jeff! Or maybe it’s Geoff we didn’t ask how to spell it.
I eat out often, I've never had a bad experience at The Melting Pot. My mother is INCREDIBLY picky and loves this place. That should tell you something.