Good food and excellent service. Very pleased with our experience.
I’ve always been a big fan of the melting pot in Syracuse but my experience was not great when I went. I had a reservation and while we waited for our table to be ready we decided to head to the bar. The bar was not busy but that didn’t matter. I was never addressed by the bartender after ten minutes, not even to say I’ll be right with you. When seated I told the assistant manager about the situation, he apologized and said that our first round of drinks would be covered; they weren’t. The meal was great and our waitress was amazing! During the time that we were there we couldn’t ignore the arguments going on between staff. There was a fable that wasn’t happy that another waitress offered to take over. Anytime they came out you could hear one saying she didn’t want to be serving in the area and etc. The melting pot is always our first choice for a special night out but we will not go there with an experience like this again. I hope that it was just one night but I hold the melting pot to the high standards that it is but the other night was not special for us.
Was sad to have our food take forever, hot oil burn us, waitress MIA every time there was a problem, and we had to skip the chocolate at the end because we had already been there almost three hours for two courses. Worst Valentine’s Day celebration! And to top it off, no discount or anything fixed because the manager wasn’t there...PLUS the credit card machine was broken!? Wish they had made this right so I would feel okay giving it another shot, but I would try any of the other places in the mall instead.
Was incredibly pleased with the service. I wish I noted our servers name, but she was great. It was my wife's birthday and I asked her if they did anything special. She set me up with two champagne flutes with berries and some extra desert dippers on a plate that said Happy Birthday. She even arranged to bring it at the very end, so my wife was super surprised. Food as always is great, though if you do not have an empty stomach, good luck trying to finish everything. It is a lot of food for the cost which is ideal!
Terrible service, food was good. Overall, will not be coming back.server smelled like smoke, this was our special valentines day and it was ruined by the service.
Meal took too long. We couldn’t have dessert because we had a show to get to. We did get a complimentary chocolate fondue which was nice.
We arrived 5 minutes before our reservation, and were sat within a couple minutes. They were prompt coming to the table. However, after we received water, no one came back to our table. After about 20 minutes, I went to find someone to figure out what was going on. The server that I found showed up a couple minutes later explaining she didn’t know who was supposed to take care of us but she would. We ordered cheese fondue, salads, and 2 drinks. Another 10 minutes passed and finally she came back with our drinks, then with the cheese. So much time had passed that my boyfriend and I were uncomfortably hungry, and I had a headache. We started eating and our server checked in on us again. I went really craving cheese and chocolate fondue, but by the time that we ate and she brought the dessert menu, I still felt sick. I didn’t even drink any of the sangria that I ordered. We ended up waiting another 10 minutes for her to come back after she dropped off the dessert menu. This was surprising because I’m a big fan of Melting Pot, but this was a disappointing visit. The manager did address the situation with the waitress before we left. The restaurant was not that busy either and it was late for a Saturday. I’m not sure what happened, but it seems we slipped through the cracks...
A relaxing and interactive food experience. Server was very helpful and helped us navigate the process. Highly recommend for a fun date.
Food was great and we loved our waiter Jeff! Or maybe it’s Geoff we didn’t ask how to spell it.
I eat out often, I've never had a bad experience at The Melting Pot. My mother is INCREDIBLY picky and loves this place. That should tell you something.
We came in for a fun family night out!
The staff was great! They sat us in an area where we could be a little nosier and not disrupt other diners. Also, they showed us their coat closet so we didn’t have to sit on our fluffy, winter coats, scarves and hats.
Our server was super personable and very attentive. There was 6 of us, so we were a little more high maintenance than some of her other tables.
Great experience! We will definitely be back!
It was good
Went for an anniversary and the food was phenomenal! After our entree, the waitress brought out a plate written “happy 4th anniversary!” The plate was so cute o wanted to take it home! We also got champagne with fresh strawberries in it. Great place for special occasions as such.
Our waitress was fine however her assistant not so much. I was always told if you want more dipping items for the appetizers or desserts just ask. My grandsons had plenty of chocolate left. We ordere there pots for two adults two children. When asked for more dipping items. Was told can only have 3 choices. One each pot. Well we got the smallest amount ever. Definitely wasted chocolate.
We tried this restaurant for this first time for my birthday dinner. We arrived at 6:30,our scheduled reservation time, were seated immediately and the menu was explained by the hostess. By 7:00pm, we still did not have any over to take our drink order even though another table that was sat after us did. We left. On our way out, the hostess was sitting at a pub table and a waitress was sitting at another with her feet up, both on laptops. They both said “have a great night and come again.” They didn’t even realize we did not eat. Or drink anything. I would never recommend this place.
Our server NY/Jahlah was very pleasant. She made us feel welcome but didn't linger. The restaurant gave us a glass of champagne and a very creative note to celebrate our anniversary.
Our only issue was that we sat at the table before our server came to the table.
We love going on date night at the melting pot. I absolutely love the cheese and chocolate fondue. I love the variety. The servers are great.
Food is amazing! Service is always spot on, friendly and funny staff. Love that the owners actually work there and check on you during your meal. Seriously, who does that?!
Expensive for the experience. Food was good. Kind of a wierd ambiance. So, so....not motivated to go back. Dinner for 2 with no drinks...entree and a salad - $75... Not worth it.
I honestly had higher expectations for The Melting Pot. While there was an amazing selection of wines, beers, and mixed cocktails, the food menu was confusing, and the method of cooking your meat at the table kind of ruined the whole dining out experience. Our server, Chris, was fantastic with helping us figure out how everything works, and had a great sense of humor and personality. Jason, the server at an adjacent table, was also fantastic with a great sense of humor. We won’t be returning to MP, but I’m sure it’s fun for some people. Great job to the whole wait staff—they get 2 thumbs up!
It's not often that I take the time to write restaurant reviews, but I would feel guilty if someone else's night was also ruined by this place. The. WORST. Service. I have ever experienced, literally in my life. Our server showed up after we had already been seated 15 minutes, no drinks, forks, or anything on the table.
When he finally showed up, he made uncomfortable and creepy conversation, followed by disappearances of 15-20 mins at a time (yes, we started timing it). After 40 mins, our first course finally arrived, which was improperly prepared (adding way too much beer to the cheese so it was just watery liquid instead of fondue). When we finally got it, we were unable to eat it because we still had not been given fondue forks or napkins, which took 8 minutes for him to go get after we tracked him down and asked for them for the SECOND time.
I'll skip the details on the salad because its irrelevant other than the time it took to arrive. The cooking broth arrived and he turned it on, then leaving to let it "heat up." 20 minutes later (it had been boiling over 15 mins) he returned to add wine to what was now very little broth because it had mostly boiled away. So we essentially cooked our food in wine. And the food? It was excellent meat/seafood, one we got the correct entree after returning the incorrect one that had been brought out to us. When I said I thought I had been given the wrong entree, he simply said "yup, you sure did" and took it away without so much as an apology. I watched my date cook her food til I received mine 10 minutes later. We did at least get our water glasses filled once, after flagging him down to do so.
Our reservation was at 7:15 and we left after 10pm. I understand this is a longer dinner experience since its fondue, but this was like being on a hidden camera show where you are tested to see how much you can take before cursing a guy out. We basically paid over $100 to have a hilariously pathetic dinner date. BEWARE.
This is the third time there. Tried something different everytime and everything was delicious.
Was really excited to try the Melting Pot but we were disappointed with the food and service. For the price we paid we were underwhelmed. We thought seasonal vegetables and fruits would be more than a few baby carrots, small pieces of celery, and a few slices of apples. Sadly, the whole experience was a let down and we will not be returning.
This was a fabulous evening! Was there on a girls' shopping and this was a very welcome end to a day of shopping. The service was excellent (thanks Jason!), the ambiance was wonderful and the food was fantastic. This was my second time at a Melting Pot and I will definitely be back!
Our server was the greatest!
Very slow service. Waited 10 minutes for table (had reservation) and then an additional 20 minutes before seeing waitress. Almost 3 hours from start to finish.
I can overlook the cost, given that the service and ambiance is what makes this an experience -- you are cooking your own food, after all. On my last two visits the service has been fair to poor. Slow, items ordered missed and an overall lack of attention to detail. I fear I will not be back -- two strikes and and this place is off my list.
It was overall good. We went cause it was my husbands birthday and we found a deal on facebook. They honored the deal but until we showed it to them they had no idea about it.
Always fun to be at melting pot. Very good service and food was served promptly. Patty was excellent as our server .
The waitress was friendly however very forgetful and slow service.