Nearby points of interest

  1. Distance: 0.20mi
  2. Distance: 0.78mi
  3. Distance: 0.92mi
  4. Distance: 1.19mi
  1. Distance: 0.20mi
  2. Distance: 0.78mi
  3. Distance: 0.92mi
  4. Distance: 1.19mi

Nearby points of interest

  1. Distance: 0.20mi
  2. Distance: 0.78mi
  3. Distance: 0.92mi
  4. Distance: 1.19mi
  1. Distance: 0.20mi
  2. Distance: 0.78mi
  3. Distance: 0.92mi
  4. Distance: 1.19mi

About The Melting Pot - Syracuse

Welcome to the Melting Pot of Syracuse. We offer a unique authentic fondue dining experience. Our service is world class and is prepared table side in a traditional fondue setting. Our meals can be individual or family style. Our private dining areas and intimate atmosphere will provide you with a wonderful romantic setting to wow that someone special. We are known for creating the perfect night out, especially with our infamous private dinning section for 2, called Lovers Lane. Our wine list was selected to offer you the best selection of varietals from all around the world.
Our location in the Destiny Mall (Carousel Center) will be the first environmentally friendly location of its kind in the world. Our restaurant will be the only LEED Certified Melting Pot location.

306 Hiawatha blvd W
Syracuse, NY 13204
View Larger Map

Dining Style:
Casual Elegant

Cuisines:
Fondue, American, European

Hours of Operation:
Sunday 12:00pm-9:00pm
Monday-Friday: 4:00pm - 10:00pm
Saturday 12:00pm-10:00pm

Cross Street:
Destiny USA Drive

Dress Code:
Casual Dress

Price Range:
$31 to $50

Payment Options
AMEX, Diners Club, Discover, MasterCard, Visa

Phone Number:
(315) 471-6358

Website:
http://www.meltingpot.com/syracuse

Parking Details:
Located in the Canyon area of Destiny USA Mall

Public Transit:
Bus Stop and Train station near by.

Additional:
Banquet, Bar Dining, Bar/Lounge, Beer, Full Bar, Gluten-free Menu, Happy Hour, Late Night, Non-Smoking, Private Room, Wheelchair Access, Wine

Specials

Christmas Eve Special Menus & Offers

Sunday, December 24, 2017

Specials

Christmas Eve Special Menus & Offers

Sunday, December 24, 2017

Details

Enjoy an unforgettable experience on Christmas Eve from 12pm-6pm, with your favorite people and make a genuine connection over fondue at the Melting Pot.

The Melting Pot - Syracuse Ratings and Reviews

5
4
3
2
1

4.2

Overall Rating

based on recent ratings
food

4.4

service

4.0

ambience

4.2

value

3.5

Noise

Quiet

74% would recommend it to a friend

Special Occasion (14)
Good for Birthdays (13)
Good for a Date (12)
See All
Good for Anniversaries (12)
Romantic (10)
Worth the Drive (10)
Creative Cuisine (10)
Cozy (8)
Fun (7)
Quiet Conversation (7)
Good for Groups (7)
Casual (5)
Kid-friendly (4)
Fit for Foodies (4)
Pre/post Theatre (4)
Business Meals (3)
Comfort Food (3)
People Watching (3)
Disabled Access (2)
Hot Spot (2)
Paleo Friendly (2)
Tasting Menu (2)
Good Vegetarian Options (2)
Handcrafted Cocktails (2)
Bar Seating (1)
Gluten Free Options (1)
Tapas (1)
Happy Hour (1)
Healthy (1)
Great for Lunch (1)
Neighborhood Gem (1)
Notable Wine List (1)
Sunday Lunch (1)
Great Beer (1)
Sort by
S
315 reviews
Loading Reviews ...

 
 (Philadelphia)·Dined 6 days ago

Our waitress was fine however her assistant not so much. I was always told if you want more dipping items for the appetizers or desserts just ask. My grandsons had plenty of chocolate left. We ordere there pots for two adults two children. When asked for more dipping items. Was told can only have 3 choices. One each pot. Well we got the smallest amount ever. Definitely wasted chocolate.

Tags: Kid-friendly, Pre/post Theatre, Fun
Was this review useful to you?Yes·No·
food5
ambience5
service3
value3

 
·Dined on December 5, 2017

We tried this restaurant for this first time for my birthday dinner. We arrived at 6:30,our scheduled reservation time, were seated immediately and the menu was explained by the hostess. By 7:00pm, we still did not have any over to take our drink order even though another table that was sat after us did. We left. On our way out, the hostess was sitting at a pub table and a waitress was sitting at another with her feet up, both on laptops. They both said “have a great night and come again.” They didn’t even realize we did not eat. Or drink anything. I would never recommend this place.

Was this review useful to you?Yes·No·
food1
ambience1
service1
value1

 
·Dined on December 4, 2017

Our server NY/Jahlah was very pleasant. She made us feel welcome but didn't linger. The restaurant gave us a glass of champagne and a very creative note to celebrate our anniversary.
Our only issue was that we sat at the table before our server came to the table.

Tags: Special Occasion, Creative Cuisine, Good for Anniversaries, Good for Birthdays
Was this review useful to you?Yes·No·
food5
ambience2
service3
value3

 
·Dined on December 2, 2017

We love going on date night at the melting pot. I absolutely love the cheese and chocolate fondue. I love the variety. The servers are great.

Tags: Good for a Date, Cozy, Comfort Food, Sunday Lunch
Was this review useful to you?Yes·No·
food5
ambience5
service5
value5

 
·Dined on December 2, 2017

Food is amazing! Service is always spot on, friendly and funny staff. Love that the owners actually work there and check on you during your meal. Seriously, who does that?!

Tags: Kid-friendly, Creative Cuisine, Special Occasion, Bar Seating, Great for Lunch, Hot Spot, Worth the Drive, Healthy, Notable Wine List, Good for Birthdays, People Watching, Disabled Access, Good for Groups, Neighborhood Gem, Fit for Foodies, Romantic, Tapas, Great Beer, Gluten Free Options, Cozy, Quiet Conversation, Pre/post Theatre, Paleo Friendly, Handcrafted Cocktails, Good Vegetarian Options, Good for a Date, Tasting Menu, Good for Anniversaries, Fun
Was this review useful to you?Yes·No·
food5
ambience5
service5
value5

 
·Dined on December 2, 2017

Expensive for the experience. Food was good. Kind of a wierd ambiance. So, so....not motivated to go back. Dinner for 2 with no drinks...entree and a salad - $75... Not worth it.

Tags: Business Meals, Good for a Date
Was this review useful to you?Yes·No·
food4
ambience2
service4
value3

 
·Dined on November 19, 2017

I honestly had higher expectations for The Melting Pot. While there was an amazing selection of wines, beers, and mixed cocktails, the food menu was confusing, and the method of cooking your meat at the table kind of ruined the whole dining out experience. Our server, Chris, was fantastic with helping us figure out how everything works, and had a great sense of humor and personality. Jason, the server at an adjacent table, was also fantastic with a great sense of humor. We won’t be returning to MP, but I’m sure it’s fun for some people. Great job to the whole wait staff—they get 2 thumbs up!

Tags: Fit for Foodies
Was this review useful to you?Yes·No·
food2
ambience5
service5
value2

 
·Dined on November 19, 2017

It's not often that I take the time to write restaurant reviews, but I would feel guilty if someone else's night was also ruined by this place. The. WORST. Service. I have ever experienced, literally in my life. Our server showed up after we had already been seated 15 minutes, no drinks, forks, or anything on the table.

When he finally showed up, he made uncomfortable and creepy conversation, followed by disappearances of 15-20 mins at a time (yes, we started timing it). After 40 mins, our first course finally arrived, which was improperly prepared (adding way too much beer to the cheese so it was just watery liquid instead of fondue). When we finally got it, we were unable to eat it because we still had not been given fondue forks or napkins, which took 8 minutes for him to go get after we tracked him down and asked for them for the SECOND time.

I'll skip the details on the salad because its irrelevant other than the time it took to arrive. The cooking broth arrived and he turned it on, then leaving to let it "heat up." 20 minutes later (it had been boiling over 15 mins) he returned to add wine to what was now very little broth because it had mostly boiled away. So we essentially cooked our food in wine. And the food? It was excellent meat/seafood, one we got the correct entree after returning the incorrect one that had been brought out to us. When I said I thought I had been given the wrong entree, he simply said "yup, you sure did" and took it away without so much as an apology. I watched my date cook her food til I received mine 10 minutes later. We did at least get our water glasses filled once, after flagging him down to do so.

Our reservation was at 7:15 and we left after 10pm. I understand this is a longer dinner experience since its fondue, but this was like being on a hidden camera show where you are tested to see how much you can take before cursing a guy out. We basically paid over $100 to have a hilariously pathetic dinner date. BEWARE.

Was this review useful to you?Yes·No·
food4
ambience2
service1
value1

 
·Dined on November 13, 2017

This is the third time there. Tried something different everytime and everything was delicious.

Tags: People Watching, Good for Anniversaries, Good for Groups, Creative Cuisine, Business Meals
Was this review useful to you?Yes·No·
food5
ambience5
service5
value2

 
·Dined on November 13, 2017

Was really excited to try the Melting Pot but we were disappointed with the food and service. For the price we paid we were underwhelmed. We thought seasonal vegetables and fruits would be more than a few baby carrots, small pieces of celery, and a few slices of apples. Sadly, the whole experience was a let down and we will not be returning.

Was this review useful to you?Yes·No·
food2
ambience5
service2
value2

 
 (Las Vegas)·Dined on November 12, 2017

This was a fabulous evening! Was there on a girls' shopping and this was a very welcome end to a day of shopping. The service was excellent (thanks Jason!), the ambiance was wonderful and the food was fantastic. This was my second time at a Melting Pot and I will definitely be back!

Tags: Special Occasion, Comfort Food, Quiet Conversation, Cozy, Creative Cuisine, Casual, Romantic, Good for a Date, Worth the Drive
Was this review useful to you?Yes·No·
food5
ambience5
service5
value4

 
·Dined on November 12, 2017

Our server was the greatest!

Was this review useful to you?Yes·No·
food5
ambience5
service5
value4

 
·Dined on November 12, 2017

Very slow service. Waited 10 minutes for table (had reservation) and then an additional 20 minutes before seeing waitress. Almost 3 hours from start to finish.

Was this review useful to you?Yes·No·
food3
ambience2
service1
value1

 
·Dined on November 5, 2017

I can overlook the cost, given that the service and ambiance is what makes this an experience -- you are cooking your own food, after all. On my last two visits the service has been fair to poor. Slow, items ordered missed and an overall lack of attention to detail. I fear I will not be back -- two strikes and and this place is off my list.

Was this review useful to you?Yes·No·
food2
ambience3
service1
value1

 
·Dined on October 22, 2017

It was overall good. We went cause it was my husbands birthday and we found a deal on facebook. They honored the deal but until we showed it to them they had no idea about it.

Tags: Good for Birthdays, Special Occasion, Good for Anniversaries
Was this review useful to you?Yes·No·
food4
ambience5
service4
value3

 
 (New York Area)·Dined on October 14, 2017

Always fun to be at melting pot. Very good service and food was served promptly. Patty was excellent as our server .

Was this review useful to you?Yes·No·
food4
ambience4
service4
value4

 
 (New York Area)·Dined on October 8, 2017

The waitress was friendly however very forgetful and slow service.

Tags: Romantic, Good for Groups, Creative Cuisine, Quiet Conversation, Good for Birthdays, Good for Anniversaries, Special Occasion, Worth the Drive
Was this review useful to you?Yes·No·
food4
ambience4
service1
value2

 
·Dined on October 6, 2017

Had a nice birthday dinner for a friend. Pricey, but ok to do once in a while to celebrate special events.

Tags: Good Vegetarian Options, Creative Cuisine, Fun, Special Occasion, Good for Anniversaries
Was this review useful to you?Yes·No·
food5
ambience4
service4
value3

 
·Dined on September 16, 2017

My wife and I love the Melting Pot; it's one of our favorite places for a date night. This is not a family restaurant and is not very kid-friendly; the food is cooked on the table with a hot burner and hot fondue, and is probably not appropriate for children. But for an adults' night out with friends or a romantic evening for two it's perfect. It's not exactly cheap if you go for the full four-course meal but there are menu options that still provide you with good food at a lower cost. The experience is probably not for everyone; there is a bit of a learning curve involved for your first time, as there are several different types of fondue and cooking styles that you can order. But the staff is very enthusiastic and helpful and very good at answering your questions, and once you get going it's pretty easy. Many of the cheese fondues are excellent; my wife and I like both the spinach artichoke and the loaded cheese and potato. You also really have to try the desserts, as some of the chocolate fondues are excellent.
This is not an experience for everyone; if you don't want to dip your food into a fondue pot or sit and wait while your meat, seafood or vegetables cook in a seasoned fondue broth (which only takes a minute or two per item of food -- maybe a little longer for the veggies) then maybe don't try it. But the place has a very intimate feel and the food is actually very good and the process is fun once you get used to it.

Tags: Pre/post Theatre, Business Meals, Good for Anniversaries, Fit for Foodies, Quiet Conversation, Special Occasion, Romantic, Good for a Date, Good for Birthdays
Was this review useful to you?Yes·No·
food5
ambience5
service4
value3

 
·Dined on August 27, 2017

The Melting Pot is a fondu restaurant where you can cook your own meal right at your table. There are four courses, cheese fondu as an appetizer, salad, broth or oil fondu for the entrees, and chocolate fondu for dessert (you do not have to have them all). This can take anywhere from one to three hours so don't go if you are in a time crunch! It is also great to go with about 4-6 people to share the experience. We had a very fun experience! Our server was very nice and accommodating. He even brought me a birthday dessert plate!

Tags: Good for Birthdays, Quiet Conversation, Worth the Drive, Special Occasion, Fit for Foodies, Handcrafted Cocktails, Disabled Access, Good for Anniversaries, Romantic, Creative Cuisine, People Watching, Good for Groups, Fun, Cozy
Was this review useful to you?Yes·No·
food5
ambience5
service3
value4

 
·Dined on August 17, 2017

We go occasionally for special events. Food was delicious but I didnt care for the duck in pacific rim entre. We had a trainee as a server and dessert had to be redone. Very pleasant and attentave staff, manager stopped at table before dessert which was nice.

Tags: Good for Anniversaries, Good for Birthdays
Was this review useful to you?Yes·No·
food4
ambience4
service4
value3

 
·Dined on July 30, 2017

We went in for the Sunday two can dine for $59 and left almost three hours later. Having been to the Melting Pot before, I know it's a "dining experience" and not just dinner, so it does take longer. The restaurant wasn't crowded and it seemed to take forever for each course to arrive. The food was all good, but the chicken as part of the entree was just "ok." We probably wouldn't go back just because of the wait and by the end of the meal we were tired and full just from sitting for so long.

Was this review useful to you?Yes·No·
food3
ambience4
service3
value3

 
·Dined on July 22, 2017

Our food and service while dining were both excellent. The only issue was after leaving we got a phone call saying that our server didn't collect payment from us. We had paid her directly with a $100 bill, she brought back $35 ish in change, and we left a $15 tip. Not sure what the issue was or if there was something shady going on but it was definitely an unsettling experience.

Was this review useful to you?Yes·No·
food5
ambience5
service4
value5

 
 (New York Area)·Dined on July 16, 2017

After being sat at our table it took 45 minutes for our drinks to arrive. The cheese course was delicious. Our salad was delivered with a swarm of fruit flies. The salads were remade and brought back to the table. The rest of the meal was good. After complaining about our drinks taking so long the manager and waitress were attentive, but it seems the quality of service has really gone down. The fruit fly issue was really gross. This was our second bad experience there in a row and I don't think we'll be back.

Tags: Comfort Food
Was this review useful to you?Yes·No·
food4
ambience2
service2
value2

 
 (New York Area)·Dined on July 8, 2017

The wait staff was amazing and very patient with us as it was our first time. They accommodated my allergies and we're great with any questions we had. It was a very fun experience. I can't wait to come back!

Tags: Good for a Date, Good for Groups, Great for Lunch, Fun, Good for Birthdays, Healthy, Quiet Conversation, Cozy, Good for Anniversaries, Romantic, Gluten Free Options, Special Occasion, Kid-friendly, Worth the Drive
Was this review useful to you?Yes·No·
food5
ambience5
service5
value5

 
 (New York Area)·Dined on June 30, 2017

The manager kept smacking the light over our fondue pot and getting crap in there. The fire alarm also went off. It sucked.

Was this review useful to you?Yes·No·
food5
ambience2
service2
value2

 
 (New England)·Dined on June 29, 2017

We really love the melting pot. We've been many times. This time was slightly more disappointing because we felt very rushed. They kept overlapping food and I'm not used to that at the melting pot. The other thing was tables around us were staying dirty for a while and when the manager would clean it off, he put everything on a tray and left it right behind my husband on a gray stand. It was weird.

On the plus side, the hostess was kind enough to give us a 2-burner table. I was pretty thankful for that. 😁 one of our servers was very delightful. She was smiley and talkative. The other didn't seem to want to be there. The food, as always, was delicious.

Tags: Good for Anniversaries, Romantic, Special Occasion
Was this review useful to you?Yes·No·
food4
ambience4
service3
value3

 
 (Des Moines)·Dined on June 24, 2017

To be fair, we're used to The Melting Pot Littleton, CO. It has a more upscale vibe and better ambiance. We live further North than Syracuse now (Ft. Drum) and wanted to celebrate some big events! We naturally thought Melting Pot would be great! We had no idea this one was tiny. And in a mall. People were not dressed up. Small children were screeching at the table next to ours (not the restaurant's fault, but I would never bring an 8 month old out at 8 pm. Very distracting.) This did not seem like a special occasion venue. We were basically sat in the bar, with a TV over my husband's shoulder. (even though reservations denoted several special occasions - birthday, annniversary, promotion.) The hostess didn't even see us for several minutes as she was bent over the podium focused on another task. Our server seemed very new, but was nice and very accomodating. (the new sriracha sauce? blah. We requested the angry cocktail sauce for our shrimp.) It was a long drive there, and not quite what we were expecting. We won't be headed back anytime soon.

Was this review useful to you?Yes·No·
food4
ambience1
service3
value2

 
 (New York Area)·Dined on June 19, 2017

You don't come here just for the food - you come for the experience too

Tags: Good for a Date
Was this review useful to you?Yes·No·
food5
ambience5
service5
value5

 
 (Philadelphia)·Dined on June 10, 2017

Food was good but the service time was way too slow. We arrived just before 5. It was almost 7 by the time we were presented with a dessert menu. Needless to say, we did not stay for dessert. The price us also very high for what you get. Given the variety of restaurants available in Destiny USA, I certainly will not be back, and I would not recommend for anything other than a special occasion!

Tags: Special Occasion
Was this review useful to you?Yes·No·
food3
ambience4
service2
value2

 
 (New York Area)·Dined on June 10, 2017

Absolutely delicious! It's surprisingly filling and authentic!

Tags: Fun, Good for a Date, Good for Groups, Great for Brunch, Romantic, Worth the Drive, Creative Cuisine, Comfort Food
Was this review useful to you?Yes·No·
food5
ambience5
service5
value5

 
 (New York Area)·Dined on June 4, 2017

Our four course meal took 3 hours always fun experience but was way too slow.

Tags: Business Meals, People Watching, Special Occasion
Was this review useful to you?Yes·No·
food4
ambience3
service1
value3

vip
 (New York Area)·Dined on May 27, 2017

We have eaten at many melting pots before and were
A bit skeptical when discovering this one was in the 6th largest mall in the country. The staff was incredibly friendly and accommodating to our late reservation. Food was delish as always. We couldn't have asked for a better experience.

Was this review useful to you?Yes·No·
food5
ambience5
service5
value4

 
 (New York Area)·Dined on May 26, 2017

We go here once a year for my daughters' birthday. They do not do anything "special" for birthdays, but it is a dining experience that my daughter enjoys. The cost is high which is why we don't go more often. The service is fantastic, from the greeter to the waiter.

Tags: Good for Groups, Creative Cuisine
Was this review useful to you?Yes·No·
food4
ambience4
service5
value3

 
 (New York Area)·Dined on May 14, 2017

We went for Mother's Day and we loved it. Always well done!

Tags: Pre/post Theatre, Romantic, Good for Birthdays, Creative Cuisine, Special Occasion
Was this review useful to you?Yes·No·
food5
ambience5
service5
value4

 
 (Washington DC)·Dined on May 13, 2017

Understaffed, the help was nice but everything took long. Not worth the expensive prices

Was this review useful to you?Yes·No·
food3
ambience4
service2
value3

 
 (New York Area)·Dined on May 13, 2017

Dined at Melting Pot on Mother's Day at the Destiny USA location. Food and service were good, and we enjoyed our time there. However, there was an incident that disturbed us. My wife observed a member of the wait staff get sick in the ladies room sink. Another staff member was in there assisting her. We were surprised to see the same ill staff member cleaning and setting up tables after returning from being sick. We alerted the manager, who said they would speak to her, but she seems to feel fine now...the sick staff member continued her work through our 2 hour dinner. I'm sorry, but sick employees in a restaurant need to be sent home.

Was this review useful to you?Yes·No·
food3
ambience3
service2
value3

 
 (New York Area)·Dined on May 13, 2017

I wouldn't recommend this restaurant because, it was not very accommodating to a party with children and a wheelchair. For a party of 2 the price was rediculous, $122.00 plus tip. And the food certainly did not reflect the price. I have been in restaurant/ customer service for more than 25 years, and if it were my staff , there would be problems. And I would be embarrassed to charge the prices they do.

Was this review useful to you?Yes·No·
food2
ambience1
service3
value1

 
 (New York Area)·Dined on May 13, 2017

Was very expensive, food and experience did not justify prices.

Was this review useful to you?Yes·No·
food3
ambience2
service3

 
 (New York Area)·Dined on May 11, 2017

I wasn't sure what to expect...but any expectation I had was exceeded. The food was beautifully delicious and , the staff was courteous and helpful.

Tags: Good for Groups, Fun, Worth the Drive
Was this review useful to you?Yes·No·
food5
ambience5
service5
value5

Report this review as inappropriate?

If you believe this review should be removed from OpenTable, please let us know and someone will investigate.