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Party Size
For 2
Date
Today
Time
7:00 PM
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You must make reservations at least 5 minutes in advance of the time at The Melting Pot - Syracuse.
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Booked 5 times today

The Melting Pot - Syracuse

4.0
329 reviews
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$31 to $50
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Fondue
Top Tags:
  • Good for a Date (18)
  • Special Occasion (13)
  • Romantic (11)
Welcome to the Melting Pot of Syracuse. We offer a unique authentic fondue dining experience. Our service is world class and is prepared table side in a traditional fondue setting. Our meals can be individual or family style. Our private dining areas and intimate atmosphere will provide you with a wonderful romantic setting to wow that someone special. We are known for creating the perfect night out, especially with our infamous private dinning section for 2, called Lovers Lane. Our wine list was selected to offer you the best selection of varietals from all around the world.
Our location in the Destiny Mall (Carousel Center) will be the first environmentally friendly location of its kind in the world. Our restaurant will be the only LEED Certified Melting Pot location.
Dining Style
Casual Elegant
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Cuisines
Fondue, American, European
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Hours of operation
Sunday 12:00pm-9:00pm
Monday-Friday: 4:00pm - 10:00pm
Saturday 12:00pm-10:00pm
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Phone number
(315) 471-6358
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Payment options
AMEX, Diners Club, Discover, MasterCard, Visa
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Dress code
Casual Dress
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Neighborhood
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Cross street
Destiny USA Drive
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Parking details
Located in the Canyon area of Destiny USA Mall
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Public transit
Bus Stop and Train station near by.
Additional
Banquet, Bar Dining, Bar/Lounge, Beer, Full Bar, Gluten-free Menu, Happy Hour, Late Night, Non-Smoking, Private Room, Wheelchair Access, Wine
What 329 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0  based on recent ratings
4.4
food
3.9
service
4.1
ambience
3.7
value
Noise · Quiet
79% of people would recommend it to a friend
  • 5
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  • 3
  • 2
  • 1
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CrystalW 
5.0  Dined 3 days ago

Great atmosphere. Perfect for a date with my husband or a friend's get together!

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Wesker 
5.0  Dined on February 18, 2018

Good food and excellent service. Very pleased with our experience.

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ThereseB 
3.0  Dined on February 17, 2018

I’ve always been a big fan of the melting pot in Syracuse but my experience was not great when I went. I had a reservation and while we waited for our table to be ready we decided to head to the bar. The bar was not busy but that didn’t matter. I was never addressed by the bartender after ten minutes, not even to say I’ll be right with you. When seated I told the assistant manager about the situation, he apologized and said that our first round of drinks would be covered; they weren’t. The meal was great and our waitress was amazing! During the time that we were there we couldn’t ignore the arguments going on between staff. There was a fable that wasn’t happy that another waitress offered to take over. Anytime they came out you could hear one saying she didn’t want to be serving in the area and etc. The melting pot is always our first choice for a special night out but we will not go there with an experience like this again. I hope that it was just one night but I hold the melting pot to the high standards that it is but the other night was not special for us.

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AmandaD 
1.0  Dined on February 16, 2018

Was sad to have our food take forever, hot oil burn us, waitress MIA every time there was a problem, and we had to skip the chocolate at the end because we had already been there almost three hours for two courses. Worst Valentine’s Day celebration! And to top it off, no discount or anything fixed because the manager wasn’t there...PLUS the credit card machine was broken!? Wish they had made this right so I would feel okay giving it another shot, but I would try any of the other places in the mall instead.

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VinnyT 
5.0  Dined on February 13, 2018

Was incredibly pleased with the service. I wish I noted our servers name, but she was great. It was my wife's birthday and I asked her if they did anything special. She set me up with two champagne flutes with berries and some extra desert dippers on a plate that said Happy Birthday. She even arranged to bring it at the very end, so my wife was super surprised. Food as always is great, though if you do not have an empty stomach, good luck trying to finish everything. It is a lot of food for the cost which is ideal!

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OpenTable Diner (New York Area)
2.0  Dined on February 12, 2018

Terrible service, food was good. Overall, will not be coming back.server smelled like smoke, this was our special valentines day and it was ruined by the service.

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OpenTable Diner (New York Area)
2.0  Dined on February 3, 2018

Meal took too long. We couldn’t have dessert because we had a show to get to. We did get a complimentary chocolate fondue which was nice.

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OpenTable Diner (New York Area)
2.0  Dined on January 27, 2018

We arrived 5 minutes before our reservation, and were sat within a couple minutes. They were prompt coming to the table. However, after we received water, no one came back to our table. After about 20 minutes, I went to find someone to figure out what was going on. The server that I found showed up a couple minutes later explaining she didn’t know who was supposed to take care of us but she would. We ordered cheese fondue, salads, and 2 drinks. Another 10 minutes passed and finally she came back with our drinks, then with the cheese. So much time had passed that my boyfriend and I were uncomfortably hungry, and I had a headache. We started eating and our server checked in on us again. I went really craving cheese and chocolate fondue, but by the time that we ate and she brought the dessert menu, I still felt sick. I didn’t even drink any of the sangria that I ordered. We ended up waiting another 10 minutes for her to come back after she dropped off the dessert menu. This was surprising because I’m a big fan of Melting Pot, but this was a disappointing visit. The manager did address the situation with the waitress before we left. The restaurant was not that busy either and it was late for a Saturday. I’m not sure what happened, but it seems we slipped through the cracks...

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JRHockey16 (Las Vegas)
5.0  Dined on January 27, 2018

A relaxing and interactive food experience. Server was very helpful and helped us navigate the process. Highly recommend for a fun date.

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OpenTable Diner (New England)
5.0  Dined on January 20, 2018

Food was great and we loved our waiter Jeff! Or maybe it’s Geoff we didn’t ask how to spell it.

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OpenTable Diner (New York Area)
5.0  Dined on January 16, 2018

I eat out often, I've never had a bad experience at The Melting Pot. My mother is INCREDIBLY picky and loves this place. That should tell you something.

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OpenTable Diner (New York Area)
5.0  Dined on January 6, 2018

We came in for a fun family night out!

The staff was great! They sat us in an area where we could be a little nosier and not disrupt other diners. Also, they showed us their coat closet so we didn’t have to sit on our fluffy, winter coats, scarves and hats.

Our server was super personable and very attentive. There was 6 of us, so we were a little more high maintenance than some of her other tables.

Great experience! We will definitely be back!

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OpenTable Diner (New York Area)
3.0  Dined on December 27, 2017

It was good

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Jordan (New York Area)
5.0  Dined on December 16, 2017

Went for an anniversary and the food was phenomenal! After our entree, the waitress brought out a plate written “happy 4th anniversary!” The plate was so cute o wanted to take it home! We also got champagne with fresh strawberries in it. Great place for special occasions as such.

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grandmaj (Philadelphia)
4.0  Dined on December 9, 2017

Our waitress was fine however her assistant not so much. I was always told if you want more dipping items for the appetizers or desserts just ask. My grandsons had plenty of chocolate left. We ordere there pots for two adults two children. When asked for more dipping items. Was told can only have 3 choices. One each pot. Well we got the smallest amount ever. Definitely wasted chocolate.

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