Nearby points of interest
Nearby points of interest
About The Melting Pot - Syracuse
Welcome to the Melting Pot of Syracuse. We offer a unique authentic fondue dining experience. Our service is world class and is prepared table side in a traditional fondue setting. Our meals can be individual or family style. Our private dining areas and intimate atmosphere will provide you with a wonderful romantic setting to wow that someone special. We are known for creating the perfect night out, especially with our infamous private dinning section for 2, called Lovers Lane. Our wine list was selected to offer you the best selection of varietals from all around the world.
Our location in the Destiny Mall (Carousel Center) will be the first environmentally friendly location of its kind in the world. Our restaurant will be the only LEED Certified Melting Pot location.
Syracuse, NY 13204
Fondue, American, European
Hours of Operation:
Monday-Friday: 4:00pm - 10:00pm
Destiny USA Drive
$31 to $50
AMEX, Diners Club, Discover, MasterCard, Visa
Located in the Canyon area of Destiny USA Mall
Bus Stop and Train station near by.
Banquet, Bar Dining, Bar/Lounge, Beer, Full Bar, Gluten-free Menu, Happy Hour, Late Night, Non-Smoking, Private Room, Wheelchair Access, Wine
The Melting Pot - Syracuse Ratings and Reviews
I honestly had higher expectations for The Melting Pot. While there was an amazing selection of wines, beers, and mixed cocktails, the food menu was confusing, and the method of cooking your meat at the table kind of ruined the whole dining out experience. Our server, Chris, was fantastic with helping us figure out how everything works, and had a great sense of humor and personality. Jason, the server at an adjacent table, was also fantastic with a great sense of humor. We won’t be returning to MP, but I’m sure it’s fun for some people. Great job to the whole wait staff—they get 2 thumbs up!
Was really excited to try the Melting Pot but we were disappointed with the food and service. For the price we paid we were underwhelmed. We thought seasonal vegetables and fruits would be more than a few baby carrots, small pieces of celery, and a few slices of apples. Sadly, the whole experience was a let down and we will not be returning.
This was a fabulous evening! Was there on a girls' shopping and this was a very welcome end to a day of shopping. The service was excellent (thanks Jason!), the ambiance was wonderful and the food was fantastic. This was my second time at a Melting Pot and I will definitely be back!
I can overlook the cost, given that the service and ambiance is what makes this an experience -- you are cooking your own food, after all. On my last two visits the service has been fair to poor. Slow, items ordered missed and an overall lack of attention to detail. I fear I will not be back -- two strikes and and this place is off my list.
My wife and I love the Melting Pot; it's one of our favorite places for a date night. This is not a family restaurant and is not very kid-friendly; the food is cooked on the table with a hot burner and hot fondue, and is probably not appropriate for children. But for an adults' night out with friends or a romantic evening for two it's perfect. It's not exactly cheap if you go for the full four-course meal but there are menu options that still provide you with good food at a lower cost. The experience is probably not for everyone; there is a bit of a learning curve involved for your first time, as there are several different types of fondue and cooking styles that you can order. But the staff is very enthusiastic and helpful and very good at answering your questions, and once you get going it's pretty easy. Many of the cheese fondues are excellent; my wife and I like both the spinach artichoke and the loaded cheese and potato. You also really have to try the desserts, as some of the chocolate fondues are excellent.
This is not an experience for everyone; if you don't want to dip your food into a fondue pot or sit and wait while your meat, seafood or vegetables cook in a seasoned fondue broth (which only takes a minute or two per item of food -- maybe a little longer for the veggies) then maybe don't try it. But the place has a very intimate feel and the food is actually very good and the process is fun once you get used to it.
The Melting Pot is a fondu restaurant where you can cook your own meal right at your table. There are four courses, cheese fondu as an appetizer, salad, broth or oil fondu for the entrees, and chocolate fondu for dessert (you do not have to have them all). This can take anywhere from one to three hours so don't go if you are in a time crunch! It is also great to go with about 4-6 people to share the experience. We had a very fun experience! Our server was very nice and accommodating. He even brought me a birthday dessert plate!
We go occasionally for special events. Food was delicious but I didnt care for the duck in pacific rim entre. We had a trainee as a server and dessert had to be redone. Very pleasant and attentave staff, manager stopped at table before dessert which was nice.
We went in for the Sunday two can dine for $59 and left almost three hours later. Having been to the Melting Pot before, I know it's a "dining experience" and not just dinner, so it does take longer. The restaurant wasn't crowded and it seemed to take forever for each course to arrive. The food was all good, but the chicken as part of the entree was just "ok." We probably wouldn't go back just because of the wait and by the end of the meal we were tired and full just from sitting for so long.
Our food and service while dining were both excellent. The only issue was after leaving we got a phone call saying that our server didn't collect payment from us. We had paid her directly with a $100 bill, she brought back $35 ish in change, and we left a $15 tip. Not sure what the issue was or if there was something shady going on but it was definitely an unsettling experience.
After being sat at our table it took 45 minutes for our drinks to arrive. The cheese course was delicious. Our salad was delivered with a swarm of fruit flies. The salads were remade and brought back to the table. The rest of the meal was good. After complaining about our drinks taking so long the manager and waitress were attentive, but it seems the quality of service has really gone down. The fruit fly issue was really gross. This was our second bad experience there in a row and I don't think we'll be back.
We really love the melting pot. We've been many times. This time was slightly more disappointing because we felt very rushed. They kept overlapping food and I'm not used to that at the melting pot. The other thing was tables around us were staying dirty for a while and when the manager would clean it off, he put everything on a tray and left it right behind my husband on a gray stand. It was weird.
On the plus side, the hostess was kind enough to give us a 2-burner table. I was pretty thankful for that. 😁 one of our servers was very delightful. She was smiley and talkative. The other didn't seem to want to be there. The food, as always, was delicious.
To be fair, we're used to The Melting Pot Littleton, CO. It has a more upscale vibe and better ambiance. We live further North than Syracuse now (Ft. Drum) and wanted to celebrate some big events! We naturally thought Melting Pot would be great! We had no idea this one was tiny. And in a mall. People were not dressed up. Small children were screeching at the table next to ours (not the restaurant's fault, but I would never bring an 8 month old out at 8 pm. Very distracting.) This did not seem like a special occasion venue. We were basically sat in the bar, with a TV over my husband's shoulder. (even though reservations denoted several special occasions - birthday, annniversary, promotion.) The hostess didn't even see us for several minutes as she was bent over the podium focused on another task. Our server seemed very new, but was nice and very accomodating. (the new sriracha sauce? blah. We requested the angry cocktail sauce for our shrimp.) It was a long drive there, and not quite what we were expecting. We won't be headed back anytime soon.
Food was good but the service time was way too slow. We arrived just before 5. It was almost 7 by the time we were presented with a dessert menu. Needless to say, we did not stay for dessert. The price us also very high for what you get. Given the variety of restaurants available in Destiny USA, I certainly will not be back, and I would not recommend for anything other than a special occasion!
We have eaten at many melting pots before and were
A bit skeptical when discovering this one was in the 6th largest mall in the country. The staff was incredibly friendly and accommodating to our late reservation. Food was delish as always. We couldn't have asked for a better experience.
We go here once a year for my daughters' birthday. They do not do anything "special" for birthdays, but it is a dining experience that my daughter enjoys. The cost is high which is why we don't go more often. The service is fantastic, from the greeter to the waiter.
Dined at Melting Pot on Mother's Day at the Destiny USA location. Food and service were good, and we enjoyed our time there. However, there was an incident that disturbed us. My wife observed a member of the wait staff get sick in the ladies room sink. Another staff member was in there assisting her. We were surprised to see the same ill staff member cleaning and setting up tables after returning from being sick. We alerted the manager, who said they would speak to her, but she seems to feel fine now...the sick staff member continued her work through our 2 hour dinner. I'm sorry, but sick employees in a restaurant need to be sent home.
I wouldn't recommend this restaurant because, it was not very accommodating to a party with children and a wheelchair. For a party of 2 the price was rediculous, $122.00 plus tip. And the food certainly did not reflect the price. I have been in restaurant/ customer service for more than 25 years, and if it were my staff , there would be problems. And I would be embarrassed to charge the prices they do.
Went here to celebrate our son's graduation. Waiter was very accommodating and food was good. Because of the style of food and delivery, it was a little pricey. Was noisy here but only because of a bar across the way celebrating Cinco De Mayo. Overall, a very good experience.
We went there for an anniversary date and we were sat next to a booth that ended up being occupied by people who worked there. It would've been fine, but then employees who WERE working would stop in, eat something, chit chat, and then get up and go back to work. It was CONSTANT getting up and down, laughing about other customers, and all around a really terrible experience. Our waitress was very attentive, but even she would sit down there after taking our orders. The manager on duty came over and saw them all congregated and they left after that, but by that point we were already eating our chocolate. There was no one at the front when we left to talk to about it, either.
Was less than pleased with the service from the moment we walked through the door. The hostess was rude when I asked to be seated someplace else besides their outdoor seating due to an event happening in the Canyon area. Extremely slow service for only three to four tables in the entire restaurant. At one point we were sent another server do to ours being tied up st the bar while he rest of the wait staff at with the manager at another table.
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