Service was excellent. Attentive and speedy. Food was very good. We really enjoyed ourselves.
Service was slow, took 20 min to sit down with reservations. Not good value for money
Food was very blan. Spent 200.00 for. Valentines night. Felt like we were getting rushed out. Forgot our wine during dessert. Only good thing was desert.
Extremely bad waiter. We had ordered two four course meal and a kids meal. Didn't bring two cheese fondues or two choc fondues, had to argue about it. Similarly, didn't bring any bread or chips for the cheese fondue so had to ask for it and waiter behaved as if he was doing a favor. Money totally wasted and spoiled a special day...totally not worth going to this location. Over all Melting Pot is a great place but not Somerville location.
I always love coming here for special occasions. It’s a really treat. I also love how it’s a fun experience and different from other restaurants.
We've always enjoyed the Melting Pot at various locations. This location seems a bit outdated in its decor, and our server must have been inexperienced because he had to ask another employee a few of our questions about the menu. Otherwise, he was accommodating to us having two young children.
It was an excellent experience. The special half lasagna is definitely amazing.
Love the melting pot. Cheese and chocolate were great. Service was poor. Made reservation via OpenTable yet we had to wait over 30min to be seated. Host and hostess were disorganized and harried. Table was wiped quickly no utensils/napkins. Had to ask twice and silver ware was put in a heap on the table. I understand being busy but overall poor poor service esp for the ever increasing prices and declining portion sizes. Will not be going back to this melting pot again
First and last time ever eating at this location. Horrible service, completely understaffed, and such a negative atmosphere. Made a reservation for 7:30PM did not get seated until 8:00PM. The server was not knowledgeable of the menu and the dessert ordered was not presentable and distasteful.
I took my boyfriend here for his birthday. The place was very busy. The staff was running around like crazy, but managed it all very well. We loved the experience! Our server was excellent and our food was great! It made for a fun date on a rainy Saturday night.
Fondue is always good and we loved it.
Service was subpar: very slow and with some minor mistakes such as no water in the pot which delayed our dinner.
The venue was very different from the many Melting Pots I have visited. In Somerville our table was in a narrow corridor, and it was challenging for wait staff to service us as other clients tried to pass behind them. The front door would often be left open which would bring in a freezing wind gust of 15 degrees.
Parking was an issue on Main St, especially because of the cold. Walking 3-5 blocks was not fun.
Slow service, very expensive for what you get, and it is dirty and dated. Our silverware was dirty. Will not go back.
This was a fun birthday celebration for a party of six. We chose the four course option. Would have liked to have had 3 pots for dipping as opposed to 2. I felt it was a little pricey for the amount of food you get for the main course. On the up side the Birthday girl was happy and fun was had by all.
Did not meet my expectations. I expected ambiance and food offerings to be better. Price was very high for the amount of food we receive. The plates and utensils old.
Terrible service. Clearly under staffed, took one and a half hour for the entree to even show up. Dessert too another hour.