Awesome food for the value. Service was outstanding. The Father's Day Special was a great option. Dessert is a must.
Way to expensive! Food was great but the cost for what you get isn't worth the price!
Everything was mediocre. Our bill was ~$240 with tip for 2 adults and 2 kids. Which is kind of crazy. I saw the menu, saw the prices, nothing was misleading. It is just a lot of money for a mediocre experience.
I would say this is my last time every even thinking about going to the Melting Pot and I would likely recommend others avoid it.
Had a great time and a wonderful experience - from the phone call to confirm reservations to entering the lobby, all the way to dessert, Marco and his staff went over the top to make sure we were well taken care of! Thank you guys, we will definitely be back sooner than later.
Absolutely fabulous meal... service was extremely slow! Waiter would disappear for 20+ minutes. I have had slow service here in the past, and my 4-course meal would take almost 3 hrs. This meal was just under 4 hours!!! Even though I love the food, I may not continue eating here because of the time commitment.
Superb service. They went above and beyond for us.
I really like Melting Pot restaurants. I went to a Bellevue location and Seattle - both are great. The food is interesting, with many options and tastes awesome! Staff is professional and friendly. I would grab my friends to visit this place as many times as possible!
Very good with good service.
I had a 5:45 reservation and a 8 concert at Key Arena which is about 3 blocks away and we were still late to the show due to the poor service probably an hour between the appetizer and the actual meal with the server disappearing for periods of 30 to 35 minutes.
I can't think of another time I've had service that bad before with that much time prior to a show.
Good but overpriced. Fun to do for the experience.
Love, love, loved it. Will definitely go back! If there was an Americas Got Talent for restraints, this would get a golden buzzer. Best place in the world!
Made a reservations and still had to wait another hour. Server took a very long time to clear plates and bring the next course.
Different experience but very expensive for what it is. Outdated felt like a extremely overpriced cafe. Would go back and recommend it if the price was cut in half.
We had a 5:30 reservation and did not get seated until 7pm. The hostess and the manager didn’t seem to care that people had to wait an hour + for their table. How does a restaurant get that far behind on reservations?!? Will not be going back.
My wife and I took our daughter here for her 12th Birthday. Overall, I would say it was a fun experience, but the service was quite slow, the food was only OK, and price was quite high. There is much better food out there for much less money. I would absolutely go back for the desert fondue, but I have a hard time recommending it for anything else. We all did the full multi-course meal option and it was way too much food for us. If you are a big eater, you may be fine, but I wish we had bought our food course by course and probably even shared more.
Good food, Mari was the only one serving all the tables and hence the time for food to arrive was more than expected. But overall, the food was really good and the staff was friendly and welcoming
The service by Mari was impeccable and professional. The food was delicious and we look forward to a return visit!
I was disappointed in our experience. The food was great as we have come to expect at the Melting Pot but we were not impressed by the service or ambience. We had made a reservation online and when we arrived we told the staff of our reservation, which we had arrived 5 minutes before, and they told us they would be with us shortly. They sat everyone in the waiting area and we were still waiting 15 minutes later. My husband and I wondered why we had bothered making reservations. When they finally came to seat us there was no apology or thank you for waiting. I climbed into my seat for dinner and sunk instantly into a very uncomfortable, lumpy seat. My husband's was the same. We remarked that for the price of the food you would think they could have comfortable seating. Then service took a while and the heating element was not working. It took us 30 minutes before they decided to bring out our salads first and the heating element finally started to work. Again, no apology or offer of anything. We have been to several different Melting Pots in several different cities and this was our worst experience. We will not be back to this location.
I’ve gone to many melting pots including thins one previously and the service was unfortunately really poor. I walked into a gentleman complaining about the service him and his family received only to get bad service myself. Our water disappeared for long periods of time to the point our cheese burnt down , we had to ask other waiters for help and when I told the waiter the chicken tasted “ weird “ he just laughed and walked away. This was unfortunate as I had planned a date night with my boyfriend that flew in from Alabama. He was excited to go, but after the service and food the mood quickly changed to frustration.
Variety was encouraging, but overwhelming need to use wine with every fondue was a little much. I can’t mmmm to eat my dinner not drink it. Plus I didn’t realize it takes 3 1/2 hours to have a 4 course dinner.
Food was very good.
Tori was the best server!! Food was amazing!
It was pricey but you're not just getting food you're also getting a very unique experience. Food was delicicious, staff very friendly and professional, and it was very enjoyable.
We've been to Melting Pot many times but this trip did not live up to reputation. We gave our selves 2 hours for our meal since we had to make a show after dinner and told our server when we needed to leave. The server was so extraordinarily slow that we didn't get to the chocolate course. We only had 4 people and we shared plates as couples, there's no reason it should have taken this long. 20 to 30 minutes between the cheese and salad as well as another 40 minutes between the salad and main course. Drinks were slow coming out too.
They gave us a voucher to get our chocolate course at another time but this was a birthday trip and not getting through it all was very upsetting.
That being said, I've always enjoyed the experience and food when I've been there before and can probably chalk this one up to an inexperienced server.
Lovely staff and delicious food!
We waited 45 mins for cheese fondue to be served from the moment our reservation started. The delay set us back some.
We visited for my daughter's birthday and were fortunate for timing with Seattle Restaurant Week so we could bring all five of us.
When we first walked in, it was 2-3 minutes before we were greeted by anyone - the hostess station was empty. It was a super quick wait before our entire party arrived so we could be seated. I can't say I understood why we had to wait because the restaurant was nearly restaurant when we got there, but no big deal.
The big deal, however, was how we had to wait literally more than 30 min from when we were first seated to get anything to drink. Our server had come by once to say hello, drop menus then came back a second time to get our drink order -- but 30 minutes? I know bars can get backed up but at least offer us water or something? Yikes.
The meal progressed fine. Our server had a pleasant personality. The food was fine, although my goodness we ended up taking more than three hours. While we used the time for lots of family catchup time, this was far more than we anticipated.
I've had much better experiences at the Tacoma location; only the lure of SRW brought us here. I like to provide an ample gratuity for servers at nicer restaurants and when the meal is so "leisurely", but our server only got a smidge over 15% for what we felt was a just-passable experience.
The Melting Pot is always a fun experience that allows you to play with your food. Recommend sharing a four course meal because the pacing of courses will one to leave full as well as to economize.
Nice high booths to allow for quiet conversation.
This visit was so special! We were celebrating our marriage and chose to come here on our honeymoon. The atmosphere was very romantic, the food was phenomenal, and the service was outstanding!! Our waitress even surprised us with two glasses of champagne to finish off the celebration! It was the most romantic and perfect outing of our entire honeymoon! Thank you melting pot for making it so special for us! <3
My wife, sister and I went to the Melting Pot during restaurant week. The waiter went above and beyond to bring my wife gluten and brassica free options. the only complaint we had was we did not understand we would be charged for the extra cheese fondue per person. WE had a lovely time. It is definitely a special occasion place.
Went there for my birthday dinner and it was everything I expected and more! Would definitely recommend and I’m looking forward to going there again 😊
This space feels like an old cubicle office turned into a cheap restaurant. The booths make sound bounce off each other making conversation a bit awkward. Food was meh, I expected higher quality all around.
We went during Seattle Restaurant Week and ordered the 3 course dinner. The salads were mediocre, using bag lettuce and nothing special for the toppings or dressing. Our main course had chicken that was "crunchy" after cooked. I had never tasted chicken with that texture before. Terrible!! The rest of the meats were just ok and very small portions. The dipping sauces were nothing special either. We were very disappointed with the meal.
The one part that was acceptable was the chocolate dessert fondue.
We won't be going back for sure. Glad we didn't pay regular price!!
The experience was very bad. Even though i had reservations, I was made to wait for 7-8 for my table which is extremely pathetic. I met about three people before I met the waiter who would be taking my order. The waiter wasn’t very hospitable either. Had the experience been a little more hospitable and nice, i would have stayed longer and ordered more food. From the moment we were seated, both me and my boyfriend couldn’t wait to finish off the food and leave. We eventually ate somewhere else where the atmosphere was more welcoming. Will never come back here.
Service was uneven and below normal standards. Food quality was also below normal standards
Food to value ratio was poor. The amount spent for 3 people to dine and eat some cheese and broth with a few cuts of beef was outrageous. Took too long for service as well. We were there 2 hours. Had we known it would take that long would have made reservations earlier.
I am a beer person, so I would love to stick to the beer based cheese fondues. The chocolate fondue is a must try!
We started our night at 5:15pm and we were having such a great time but when it became 7:00pm and we had not gotten started on the main portion because we were attending the ballet we ran out of time.
We paid our full bill and the GM was so gracious and let us come back after the ballet to finish our other two courses. They even served another cheese fondue with a treat! Yummy.
The customer service was exceptional and I would go back again because it was handled with grace.
Thank you again to the Staff and GM
The food and service was great! The Platinum dinner was totally worth it for celebrating.
Delicious enjoyable meal.