Had a 7:45 reservation, arrived at 7:35 and were told to wait 15 minutes (until 7:50) for a table. Went to the bar area to order drinks while we waited. Nobody was at the bar. At around 7:50 someone finally came and took our drink orders (after waiting 15 minutes). Table was not ready until 8PM. Sat at table and waited 15 minutes to place our orders. Drinks took 45 minutes to come out - server was high on drugs. Escalated to manager, who is the same person that was late 15 minutes to the bar. After escalation things moved quicker.
Waitress that was high on drugs came back after we escalated to manager, and after manager brought more food and finally our drinks, and she was surprised "Oh, you already have new drinks? You got more food? Who brought that to you." That is how long she was gone - long enough for us to complain to a manager and the manager to bring us food and drinks.
This place is the worst run restaurant I have ever seen - the experience was terrible.
1-star is too much for this restaurant, and I will never ever recommend this place to anyone else.
This was my first time at The Melting Pot. My girlfriend and I both worked on Valentine's Day, so we decided to come here the following Saturday. I requested a rose in the reservation, and The Melting Pot delivered! I didn't even see it charged on my bill. This is wonderful customer service and I will be sure to return.
Great ambiance in the restaurant and our server Zach was friendly, made sure we understood how everything worked and took great care of us. This was our first time at Melting Pot and while it was quite pricey it was a great experience
Great time just a tad pricey when you're cooking your own food. It's great for celebrating or just a nice night out
Took over 4 hours for dinner food good service not so good.
Food was good but service didn’t meet any of my expectations. The waiter seemed very unsure and unprofesional for this predicted high caliber of a restaurant. Just one example being that the waiters phone went off in his apron while he was serving us. To which he turned his back for a second and turned his ringer off then continued taking our order. This along with several other happenings during the whole dinner left me unsatisfied when I left.
We have been before and were in and out in an hour. This time we dined on a Friday night. The place was NOT full, so I was surprised when we were there for 1.5 hours and had barely made it through the main course. There service staff was friendly BUT VERY SLOW. The manager came by and said on a Friday night you should plan on a 2 hour dining experience. The staff won't have met that goal either. Anyways, point being ... PLAN AHEAD on timing. We spent 30 minutes waiting in between our salads and our main dish (which is raw meat!). This is not a 1-1.5 or even 2 hour experience! Plan 2.5 hours; slow wait staff.
Service was slow and sub par; especially for the insane price (which was much higher than the online menu). The drinks were really weak and we had to ask & remind the manager and staff for our food multiple times. Really expensive for what you get. Be prepared to spend at least 3 hours there, 2 of which will be waiting for staff and food to arrive.
We had reservations on Valentine’s day and were seated ~30 minutes after our time slot. That being said, it was a holiday, and everything else was fantastic, so we had a great experience despite the delay. Melting pot is our Valentine’s day tradition, but I think we’ll be returning to our favorite Bellevue location next year. Highly recommend either location.
Unfortunately our experience was not enjoyable. We were understanding about having to wait for our reservation for 30 min, of course it’s busy for the holiday. But once we arrived at our table; i paid for the flowers and champagne and strawberries, and to my disappointment they hadn’t been set for us. So we waited again. The crab legs didn’t come out as appetizers but with our cheese. And lastly didn’t even get the strawberries once we were leaving. After spending close to 300$ i expected way more. On the plus side the gift bag was nice.. just Not what i expected at all.