Our server was excellent. Very helpful. Food was good, give yourself a good two hours to eat here.
I have been this same restaurant in Oklahoma, the food and the service are much better than here. Here, they are not kids friendly even though I already mentioned that we had 1 3-years old needs booster seat or high chair, but they seems like never care for the customer note in the booking. Usually I don’t feel bad like this if I was not experienced the other place’s services.
Waiter told us upon arrival he didn’t know anything about the menu... after we waited 45 mins to sit down even though we had a reservation... unfortunate way to spend my birthday.
Overall good service, good food, good experience. A bit pricey for what you get in meat portions, but it is good for a date night or special occasion.
We were seated right away. Hostess were very nice. Got to our table and our waiter was awesome for the whole dinner. The food was not what I was expecting for the price I paid tonight which was $99 per person. I will most likely not be going back to this establishment again.
Utensils was stuck with cheese. Not clean
Angelique was amazing! Very patient and understanding with all of our questions. Really the best service ever will be coming back due to this service
Great attention and service. Can’t complain about anything and we all had a really good time.
BEYOND DISGUSTED - NEVER EVER GO HERE!!!!!
The owner told us on a previous visit that we should hold on to our Groupon to get the most value and use it another time. We came back and spoke to the waiter and the owner about our Groupon - he agreed to honor the entire package! We were given a pre-set meal selection based on the package - not my 1st choice, but still delicious. Awesome... until the bill came! THEY TRIED TO RIP US OFF!!! After our $175 credit, a meal for 4 was still an additional $125! We called over the owner and his response/defense was APPALLING!! The waitress and my dinner companions all believed we heard one thing and the owner said another. We had to argue and negotiate the bill down... YES, you read that correctly, we had to ARGUE!!!
Listen - this place is old, right on the train tracks, the service is terrible and the food is overpriced.
I WILL NEVER RETURN!!
DO NOT WASTE YOUR $ HERE!!!
We enjoyed the relaxed atmosphere. The waitress was very friendly. She explained everything to us since it was our first time there.
I don't remember the name of the server but he was exceptionally good !
Such a great experience, the service, the food, the atmosphere, everything was top notch!
This was a great time for a birthday. and it worked out really well. They were very attentive and helpful whenever we needed them. The food was excellent. of course the chocolate fondue was the best part of the night.
Enjoyed our dinner. The owner was very accommodating. We got there early and he waited on us personally.
This was my first visit to the San Mateo location as I usually go to the Larkspur location. It was spur of the moment but when I went on open table and saw openings I went for it. When we arrived on time we were told they were a little behind and the wait would be about 15-20 mins. 45 mins later the host apologized and advised it would be a little longer because they only had two waiters. She offered and brought water while we sat in the waiting area. Then the owner came out and apologized and offered two complimentary glasses of wine. It took an hour and 15 minutes before we were finally seated which I think is ridiculous. The waiter we great but I think it would've been nice and help to ensure a return visit if the owner had offered a discount on the bill. I won't go back to the San Mateo location.
It took an hour to get us seated but we didn’t mind. The manager was very kind and gave us free drinks and a bottle of wine. He was always checking in on us and the food was great. Loved it. We had an amazing time
Food was awesome and service at the table was great but the place is a little tired, could do with a makeover. We had a reservation on a quiet night but we still had to wait for our table and were finally seated 30mins after our booking time.
We got there at 5:50 for our reservation at 6pm. We didn’t get sat until 6:10 and finally at 6:29 we asked who our server was.... because no one had even acknowledged us. We wondered why we even made a reservation.
Good service but the format was just painfully slow... didn’t expect a 3 hour dinner
El ambiente es acogedor, en familia lo disfrutamos enormemente. Lo recomendamos .