Nearby points of interest
Nearby points of interest
About The Melting Pot - San Mateo
The Melting Pot is located in the San Mateo CalTrain Transit Center in San Mateo, CA. The Melting Pot offers an extraordinary dining experience that you won't find at any other restaurant. Here you'll discover all the ingredients to a perfect evening, including a relaxed atmosphere, private tables, attentive service, fine wines & fabulous four-course fondue dinners. No matter what the occasion, from a romantic date to a get-together with friends, meetings or large groups, The Melting Pot always hits the spot. The Melting Pot offers the highest quality fresh ingredients, a variety of cooking styles, unique sauces & your favorite chocolate fondue. To highlight your meal we also offer a wide variety of wines to compliment your meal. Make reservations today & come dip into something different.
San Mateo, CA 94401
Hours of Operation:
Dinner: Monday - Thursday 5:00pm - 10:00pm; Friday: 4:30pm - 11:00pm; Saturday: 3:00pm - 11:00pm, Sunday: 3:00pm - 10:00pm
Lunch is available for private parties and events. Please call the restaurant for lunch inquiries.
$31 to $50
AMEX, Discover, MasterCard, Visa
We are located at the San Mateo CalTrain Station. If using GPS, please use the San Mateo station as your destination rather than our physical address.
San Mateo CalTrain Station.
Banquet, Bar Dining, Bar/Lounge, Beer, BYO Wine, Corkage Fee, Counter Seating, Entertainment, Full Bar, Happy Hour, Late Night, Non-Smoking, Outdoor dining, Private Room, Wheelchair Access, Wine
The Melting Pot - San Mateo Ratings and Reviews
We were seated right away. Hostess were very nice. Got to our table and our waiter was awesome for the whole dinner. The food was not what I was expecting for the price I paid tonight which was $99 per person. I will most likely not be going back to this establishment again.
BEYOND DISGUSTED - NEVER EVER GO HERE!!!!!
The owner told us on a previous visit that we should hold on to our Groupon to get the most value and use it another time. We came back and spoke to the waiter and the owner about our Groupon - he agreed to honor the entire package! We were given a pre-set meal selection based on the package - not my 1st choice, but still delicious. Awesome... until the bill came! THEY TRIED TO RIP US OFF!!! After our $175 credit, a meal for 4 was still an additional $125! We called over the owner and his response/defense was APPALLING!! The waitress and my dinner companions all believed we heard one thing and the owner said another. We had to argue and negotiate the bill down... YES, you read that correctly, we had to ARGUE!!!
Listen - this place is old, right on the train tracks, the service is terrible and the food is overpriced.
I WILL NEVER RETURN!!
DO NOT WASTE YOUR $$ HERE!!!
This was my first visit to the San Mateo location as I usually go to the Larkspur location. It was spur of the moment but when I went on open table and saw openings I went for it. When we arrived on time we were told they were a little behind and the wait would be about 15-20 mins. 45 mins later the host apologized and advised it would be a little longer because they only had two waiters. She offered and brought water while we sat in the waiting area. Then the owner came out and apologized and offered two complimentary glasses of wine. It took an hour and 15 minutes before we were finally seated which I think is ridiculous. The waiter we great but I think it would've been nice and help to ensure a return visit if the owner had offered a discount on the bill. I won't go back to the San Mateo location.
This place has so much potential and has been better in the past. It feels like they’ve just stopped trying. Broken table burner really ruined the whole fondue experience, we had to keep turning the burner off and on which resulted in long delays. They sent ves state bread and brown fruit and veggies with cheese and dessert course. At least 1/4 of all the lettuce in my salad was brown. Entrees and chocolate fondue were tasty, but $200 for 2 adults/1kid with all the rest falling so far short was not worth it.
This restaurant is dated and the service is slow and not knowledgable. It's overpriced and the lack of a childrens' menu/child portions is odd, given most meals cost $45 plus. We were seated in the bar area with children, where it was freezing, and one of our pots was not cooking properly. Would not recommend - The Melting Pot has clearly seen its day, and isn't even great for a fun throw back.
The location isn't so great as the rumbling of the train passing through dampened the dinner. The dining experience was new and fun, but for the price paid, we would have wished for a larger portion. Staff was friendly and had excellent service. We will come back again.
We were recently there to celebrate my daughter's 18th birthday. It has become a tradition for our family to celebrate birthdays at The Melting Pot as it is a fun and interactive way for the family to have dinner together. The food is always very good and the service is professional and friendly.
It was really disappointing. Our server recommended we share two four course meals between three adults and a young child. The amount of cheese and sides would have been appropriate for one person. The food to dip consisted of three baby carrots, one piece of broccoli, and a giant bowl of stale bread. The protein course was fine, but again we got three mushrooms and a couple of thin slices of potato and one piece of broccoli.
The dessert was similar. We had plenty of cake, rice crispy treats, etc, but just three tiny slices of banana, a few tiny bits of strawberry, and one piece of pineapple.
I won’t be returning.
We were seated upstairs where there was not another soul. We asked if their was music up stairs as there was downstairs and we were told the speakers had blown out. After a while my husband got up and looked at a switch on the wall-it was volume which he turned up and the music started playing. Our waiter was very nice, but was sweating profusely the whole time and he seemed very stressed but when we asked him how many tables he was serving he said only 3. We were only having one course-not the whole package but it took 1 1/2 hours to bring our food. And we are the ones cooking it! Not sure what could take them so long.
The food was OK, but overpriced and the management seems lacking.
This is one of our favorites , but we were disappointed. Were seated and given menus then waited and waited and waited. After about 10 minutes my wife seeing me boiling left her seat and asked for water and a waitress. Five minutes goes by and nothing. She gets up and asks again. I was getting my things together to leave when the manager showed up and apologised. We ordered and had a great meal. But i clearly had a bad dinner experience. When the bill came, no change - not even a free desert. Not sure i will be back; too bad because i love fondue.
We sat upstairs where it is very quiet. Downstairs you could here that the restaurant was very noisy. The food is good - interesting and tasty. You cook your own entree so it does take awhile. The problem was the service. Everything - from drinks to dessert - took forever to get to our table. I timed it and one course took 25 minutes to finally arrive. The waiter said the kitchen was backed up, but, at least upstairs, there was hardly anyone there. Our dinner lasted over 4 hours. Not worth the time and on the pricey side. Would not recommend.
I often go to the Melting Pot, and this was one of the best experiences we have had in years. We were reluctant to go since having our first child; However the staff was wonderful in accommodating us, and we had a great romantic date with our 7 month old son with us.
Food, service, value was all there. We sat at a booth near the bar which was a good location. Some minor issues with the furniture and bathroom the management should fix. Some of the other reviews were mixed but fortunately, we had a great time and will definitely go back! Generally I would budget 2-3 hours if you plan on dining here.
This visit took place on October 7, 2017 at 7:30pm.
Very difficult to find with poorly visible signage. Once there, we were seated in an uncomfortable table near railroad track. Very noisy and certainly not a romantic dinner table. Of course, it seemed to be mainly kids that night, so perhaps we don’t fit their demographic.
There were 2 young waiters trying to take care of all the tables. They were very friendly and tried their hardest, but were obviously overburdened. They were dressed professionally, but other workers were very casual and unprofessionally dressed. One of the workers plopped himself down at the bar for a break and whipped out his phone to watch videos, while eating a fast food meal that he purchased elsewhere. I can understand taking a break, but seriously? Perhaps use a break room? This seemed perfectly acceptable to the manager, since he had a box from KFC at the bar as well. Honestly, I felt like we were intruding on their break time and dinner. Simply weird.
The food itself was fair for us. We had a wonky heating element that took an inordinate amount of time to melt the cheese. It took a long time between courses and the dishes were not cleared in a timely manner. We purchased a wine flight and had to ask numerous times for the next one in the flight.
Other observations that we noted were dirty dishes piled on tables and left for a long time. Cursory cleaning of tables between customer seatings, and no vacuuming of crumbs under tables between seatings.
All in all, this was a very poor experience. The attitude was poor, the service was poor, and the cleanliness was poor. As I said earlier, our waiter did the best he could and we still tipped him, but the overall restaurant and management was atrocious. I expect more when I’m spending $150 for dinner.
I was a little unsettled by the torn banquette, the small portions and the somewhat hard sell of the bigger ticket item, the 4 course option. It was my first time there, I prefer to learn a little bit more about the food, the history, the experience and would rather start with a sampling of the food quality and then if excellent COME back for more!
The approach to dive right into the 4 course option when I didn't know anything at all about the restaurant or how it worked, felt too pushy.
I did however, appreciate the $15 never ending discount certificate. I think this place could be really great because it's such easy access when meeting friends from the south bay but it is outdated and tired. Nothing super inviting or fun to bring me back.
So sorry. I was prepared to love it but it just wasn't meant to be.
We have been to this location multiple times - 3 in the past 4 months. Each meal is with a large group, costing $300+. The service is typically not very good, and the meal is expensive. Tonight we had made a reservation for 10 people at 7:30 because we were unable to get a reservation any other night this week or earlier. We were seated an hour late as the large table was occupied by a group that had shown up 45 minutes late. This was after the hostess repeatedly told us they were 10 minutes from being ready, until the manager finally told us the table had not yet started dessert. Because of this our group was divided into two tables in the bar and we did not sit together. The server was inattentive, and we repeatedly walked to the counter and requested items - food, refills, drinks, etc. The waitress spilled the food, did not explain the meal and sauces, and was unavailable. We had four children fall asleep at the table. Our chocolate burned because the waitress did not return to the table. The restaurant was officially closed and all the workers brought their friends in and ordered takeout from the neighborhood taqueria, eating at the bar right next to us - yet we still had no service. At the conclusion, we were overcharged for drinks we did not order, and an 18% gratuity was added to our bill for being a large party - although we didn't sit at our table together as one party. For an expensive restaurant, the service and quality is unacceptable.
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