Service was extremely slow. They said they had a wait staff call in sick.
nice dinner. food a bit sparse for the money. service was good but could have been a bit more attentive.
Everything was perfect . I recommend this to everyone at least once a month.
We went there for my husbands birthday. The service started out strong but slowly started to slip. I don’t know if it was because they were completely booked or our server had other things going. Usually they bring something special out at the dessert for the birthday person but they didn’t. Plus our dessert plate was a little lacking.
We brought a friend to the Melting Pot. He’s from Minnesota but goes to grad school in Chicago and has never had fondue dinner. It had been years since I had been there and I was able to use the online reservation to ensure we could make it. We made our reservation time but they were late seating us, I only mention this because at no time did we fell rushed to get out. We may have been the last to leave for the night but everyone was so friendly and professional.
Glad it wasn’t crowded and we took advantage of doing Happy Hour at the bar-great value!
great food and wonderful attention by the staff. Love going there. National fondue day is a yearly tradition with my daughter
It was my birthday and we wanted to go somewhere different for a date, this place was the best because it was different and the people there were polite, the food was great and the environment was quite and cozy.
Our most recent dining experience at the Melting Pot was mediocre. The food was good but the service was poor. Even though my husband and I had a reservation, there was a half-hour wait for our table. We couldn't get any drinks at the bar during that time because there was only one bartender and he was unable to get to us in that time. There was excessive wait time between each course. We ended up being at the restaurant for 3.5 hours. When making the reservation, I told them that I had a voucher for free chocolate-covered strawberries, but we never received them. Do better, Melting Pot.
The quality of a Melting Pot dinning experience has definitely declined over the years. It was a challenge to catch a server and you always had to ask for something, even to fill a water glass. Not once were we unsolicitedly asked how the meal was. The food historically has been well prepped while this time it was bland and plain. I am by no means a above anyone, but for the price one pays for four courses I expect more, way more!
The Melting Pot in the Loop never fails. Good cheese and chocolate dessert.
We make the 2.5 hr drive every year for our anniversary. Always a fun experience.
Amazing experience!! My fiance proposed to me here is 2015. Went back the night after our wedding amazing server and great manager on duty! Heard it was our wedding night gave is complimentary champagne! Will be going back ever anniversary! The only rough thing that happened was we were seated by the bathroom and someone was in there i want to say probably getting sick at one point.
Romantic dinner for two, celebrating Easter.
We came here for my boyfriends birthday and Easter with his parents. The restruant was new to all of us. We took advantage of the Easter menu! The staff from the front desk to the buss boys were all wonderful! Every single person had a smile on their faces and they all were friendly and conversational. My family and I enjoyed the food and we really enjoyed the time to catch up and talk about everything during the wait times. While we had the food we all laughed and enjoyed the experience of cooking our food and dipping. We laughed a lot, and gained memories in a matter of 2.5 hours! The only criticism we had was the cheese was a little too wine-y for our taste. Some of us couldn’t handle the taste of the alcohol towards the bottom. Loved this restaurant and it will be a special occasion place for us from now on!
We had a wonderful time.
Everything was delicious..
Our server, Regina was very knowledgeable, helpful & kind!
Thank you for helping to make our Easter a little more special Regina!
I would recommend the other location, not U City. Town and Country has better service and better private seating options.
Everything was great, we had a great time!
Nice family time and great meal!
Great service, food and overall experience. Will definitely be back.
Food was really good and service was prefect. We had a great time !
Everything was Awesome
Took my daughter for her first Melting Pot visit. The interactivity and experience of this restaurant is great for the little ones. The staff treated her so well, and made her feel special. We love locally owned restaurants, but there is not interactive eating experience like the Melting Pot. It's a completely immersive dining experience.
Owner came by to check on our table 2x. Very hands on.
Great restaurant! The Melting Pot has a dining experience that you don’t get anywhere else. The booths are pretty private, the staff is excellent, very thorough and helpful, and the food is delicious.
Had Regina as a server and she was awesome. Went early in the evening, so it may have been a factor but food and bar drinks were all very quick to the table. A little pricey but tons of food even for 2 people.
Food as great! With the exception of e Wisconsin cheddar cheese. It had no flavor. Meat was tender and full of flavor. Dessert tray could of used more cookie bites.
Amanda was our server and amazing! She answered all of our questions, provide recommendations, and was sweet.
It was pretty apparent our age and appearance was not good enough for this establishment... I have been to other locations with no issues before. Being young and tattooed/colorful hair does not warrant crappy service. Especially when trying to have a nice, fun experience for ladies night. It doesn’t matter if I can walk in the melting pot any day or if I saved up specifically to dine there... both instances deserve equal service attention and mindfulness. I really do not appreciate being written off for any reason by a restaurant. I work In the service industry as a stylists and hve been a server; and typically tend to be an over tipper because I know It can suck to be a server sometimes. Don’t write people off so easily.
Our server let our waters go empty almost the entire meal, we were barely checked on. We watched a manager Check on every table in our section except for ours. We wanted to ask for extra dippers, but it took so long to even get the attention of the server we had to ask a busser to find him. We would have gotten more drinks had the server checked on us more.
On the bright side, Food was great. Veggies and fruits looked clean and fresh, breads were tasty.
The food was excellent! The service left a LOT to be desired! Our waitress was busy trying to please a table with children, so my husband waited at least ten minutes for a nonalcoholic beverage. Then two other servers got into an arguement over a tray of food right in the middle of several tables. We were at our table for at least three hours! Nothing lover very quickly. And while I know it’s abojt the experience, three hours was excessive!
Tastely with a great, relaxing atmosphere. Time just disappears.
This was a mother/daughter day out. It's always such a wonderful and fun experience and the food is amazing. We dined her when my daughter turned 16 and came again when a relative was here from out of town. It's great to go the Melting Pot for all different occasions.
It was our first visit to The Melting Pot. We made a reservation and when we got to the restaurant we were greeting warmly by the hostesses. We grabbed a drink in the bar before heading to our table. We enjoyed the food - it was really yummy!
I will say it didn't seem like service was at its best. Our server was nice but she appeared to be overwhelmed. Every time she came to the table she apologized for how long everything took. I'm pretty sure we'll go back again, though. It's definitely worth another visit!
Perfect birthday night out. We came and they delivered! My gf was floored with the romance package and food. Great staff, amazing dining experience.
It was a great experience. Our server was very helpful and knowledgeable. It was different in that you could taste a variety of flavors. The chocolate at the end was wonderful.
Took us 20 minutes once sat for server to come over to get drink order. Ordered everything all at once as we sat for those 20 minutes. Food was excellent. Missed getting our salads before entree was served. They comped our drinks, so that definitely made up for that!
Always a great experience, especially for a special occasion!
signed up for the club and was suppsed to receive free box of strawberies, server said she couldnt accomodate
server recommended a cheese and chocolate that we did not like felt like the money was wasted
Jasmine was very nice and took great care of us. We were there for the Sisters before Misters Event. Girl's Night Out! Worth it for sure.