The Melting Pot
I booked it for my daughters 18th birthday and no one asked about it.
The food was delicious but our favorite part was our server, Sara! She not only took great care of us but she was so personable, interactive and fun.
The service was absolutely horrendous. We were seated at 8:00 we hadn't even received our drinks by 8:30. We only ordered desserts and the server started preparing it at 8:50. No one checked on us at all throughout the meal and then, when the time came for the check, our server was again nowhere to be found -- had to wait an additional 25 minutes. Very disappointing.
It was date night for my wife and me. Our server was great, SE explained all our options, we picked the four courses: cheese, salad, main, and chocolate fondue dessert! We each could pick our own proteins: veggie for her, beef for me. The 4-cheese fondue was really tasty and the bread and veggie & fruit dippers were very fresh. Few extra calories for the Coq Au Vin made the 4 beef choices and veggies flavorful!
Our server knew we were pressed for time, so she recommended a rain check for our dessert! Awesome idea!
We returned after the concert to enjoy a healthy dose of chocolate turtle fondue with brownie, pound cake, krispy treats, and fresh fruit dippers! Yum!
Special food and great service, it's good for those who want to try new food, but the courses there are honestly just a fancy hot pot.
We showed up at the time of our reservation and the place was closed
Service was slow, waiter was forgetful. Had to ask several different staff members for service. There was no toilet paper in the bathroom, trash on the floor of the dining room.
My first visit and it was very good! However, it’s a little pricey. You are definitely paying for the experience but this was a fun restaurant for a celebration and the food was very good.
Very nice and clean restaurant. Waitress was wonderful, and handled our experience with care. I will definitely be returning to the Melting Pot
This was an amazing dining experience. The food was excellent. Perfect date night!
Amazing experience .realaay Enjoyed the delicious Fondue.
Amazing place for a date! Its always a great experience when we go.
Great fun and great atmosphere. My son had a wonderful time at his birthday dinner.
Perfect from start to finish. We had romance package and they sure do deliver! Highly recommend and am thankful to all staff for a wonderful experience.
Great place to take family, friends, or a date. Food is always good and the interactive menu makes it fun.
It was wonderful. There is nothing I would change and our server was fantastic!! And yes, I would recommend a friend.
My mother, daughter and I love the melting pot! The food was fresh and great as always but our service always just not good. We wanted more dippers and nobody came around on 2 different occasions . Also our dishes were left on the table entirely too long. Salad plates hadn’t been cleared before the entrees were dropped off and same with dessert .
We have been here at least 20 times and never had such poor service sadly .
We loved it! Best place ever!! Can’t wait to come back!!
Melting pot is one of mine and my boyfriends favorite places to go! We always have such good food and a great experience, making our meats is always a fun time as well! We sat for about 5 minutes before our waiter came over to us (totally wasn’t a problem) the manager was kind enough to offer us drinks on the house or a complimentary (extra) sweets platter for our chocolate fondue. We’re there monthly, we just went Wednesday 03/20 and we already can’t wait to go back!!
i can’t remember the waiters name but he’s was SO nice & super attentive. it was our second time there & he was really good at explaining everything & answering any questions we had!
My Husband and I absolutely love The Melting Pot. It’s a great experience, the food is always great and the service is always great! Love it!
We love coming to the Melting Pot for special occasions. We have always had such great service and food. The specials were so easy to order from and the wine was wonderful. Our waiter was so helpful with explaining each option and his recommendations for certain things to try with our meal were on point. Can't wait to come back again for another special night out.
It was an experience I cannot wait to repeat. Everything, the service, the food, the atmosphere was absolutely perfect.
The worst $400 I’ve ever spent.
We have visited this establishment every February for years celebrating my daughters birthday, she is now 18. THE WORST service we have ever experienced. EVER. The continued feeling that we were “putting out” the server through the 3 hour horrible experience. All started with clumpy non-melted cheese. Complained twice to our server and again to another server with a response from both of non caring and no intention of making it right. Btw, they never did.
Soon after, a spilt drink,right in front of the server as he was passing out entree sauces, by an 8 year old and he didn’t stop to help , instead told me to use the paper napkins to clean up. Then promptly returned to push me into making a dessert decision as I just sat down to start eating after consoling the crying 8 year old. Unbelievable.
Absolutely zero “fun” in celebrating from the server in or experience. Instead rushing and odd remarks. When we asked for extra pound cake for our dessert we were shot down with the response of “we have a lot of people here tonight”.
Eventually we complained to the manager about our experience and we were told by him the he would “talk to the server”. No effort on the the managers part to make it right either.
I will NEVER return to the UCity location and may never return to this franchise EVER!!
Purely disastrous and disappointed in what a milestone 18th annual birthday celebration should have been.
Beware for any future visitors! Go elsewhere for your celebrations. The fun that is suppose to be had will be filled with a hurry up and eat, while we do the least work and care for your experience as possible.
This was an amazing experience. We felt like we were in the restaurant alone.
Our server was so complete in his explanation and paid just the perfect amount of
time at our table. We will definitely come again!
Very good, great service, very expensive for this person.
Always a wonderful experience! My partner and I always go there for special events!
The only issue was that our reservation was at 7:15 and we didn’t get seated until 7:30.
I love going to the melting pot it's a great spot for a romantic date
Great service and great gluten free options.
It was a lovely meal for my friends 22nd Birthday. Our waitress was very sweet and helpful!
I was there from 2:45pm, until 6pm. Everything took way too long esp for how much I paid.
I've been quite a few times. It wasn't a horrible experience, but really just kind of awkward. I wanted to do something specially for my bf for V-Day so I did the ultimate romance package. The server was a nice guy, and really my issue wasn't with him. It was the weird and awkward hostesses and the food that were the real problems. So the hostess. I beat my boyfriend there and the hostess was really rude about it. "Um where's your date?" I said he was on his way and she said she wouldn't seat me until he got there obviously throwing shade and implying that I would get stood up which was off-putting. Rolled her eyes frequently. She asked what we were celebrating... which was on the reservation and with how many times I've been to the place I guess I assumed they would actually read it. When I said, oh it was just ya know a date night, she was REALLY weird about it and AGAIN rolled her eyes and was just like "oh...". It made the whole thing really uncomfortable. My boyfriend has celiac's so I figured we weren't going to get great service. I did give ample notice on that but I digress. My food came out wrong the first time and the second time it looked... just kind of off. And the dessert looked like it'd been dropped on the floor and scooped onto the plate. My expectations may have just been too high but I was really hoping for a nice night and was seriously disappointed. Thanks for giving us a night to remember... and not in a good way.
The service coule have been better but the food was delicious.
Service coming in wasn't the best. This location has definitely lost a step since we had been there previously. Seemed understaffed and hectic.
Our server Terrell was awesome. Super personable. My wife started not feeling well due to her heart condition, Terrell got us a rain check on the chocolate course and gave us a box for our entrees.
Also we had a certificate for chocolate covered strawberries that we included on our reservation, as asked to do in the email, but there were no berries left when we requested them.
Had a great server who told us all about how it worked
We love the melting pot! We had to wait a while despite having a reservation which was annoying but not a huge deal.
I would recommend drinks and light eats and desert at the bar. Skip the dinner
Service was horrible food was okay me and my wife usually enjoy the experience when visit the delmar location but I feel because we coming from our work and didn’t look the part we treated certain way