The Melting Pot - Richmond
Another great visit to the Melting Pot. This time, the family group enjoyed the cheese fondue (Classic Alpine) and then went straight to the chocolate course (our own mix of Dark Chocolate with Grand Marnier)! It was a perfect amount of food and so delicious. Our server was very knowledgeable and courteous. Even though it was very busy and the server had many tables, she still came by to check on us several times. Just a really nice evening.
Great experience, took my family to celebrate a birthday. Staff was kind and helpful with food selection. We will return again.
The food is delicious and because you cook it in stages, you can relax and enjoy your company.
I love dining at the Melting Pot. Grace was an excellent server and very knowledgable. Always delicious!!!
Was our first time and it was great with the service to match the experience
Way too pricy for the food you get. Service was good.
Even though it was a Monday night and not busy, our service was extremely slow, however, the wait staff was courteous and friendly.
Excellent as always. Caesar salad was great as was the cheese fondue and new charcuterie plate.
I am so grateful to the staff at the Richmond melting pot, they were just wonderful I made a reservation for my parents anniversary dinner. I didn't plan to attend the dinner yet I wanted to cover the expenses for their meal. When I called the host was so nice when I explained the situation, she was very professional and took all of the Information and called it back to me to make sure things were right. I left my card on file for the dinner, I received a call from the staff when my parents arrived and they gave them an anniversary card from the restaurant. When my parents were ready for the desert the manager called me to give the total bill and confirmed my approval before making the sale. My parents truly loved the experience and I was so pleased with the customer service I received I would reccomend them to anyone who wants to treat others out even if you can't make the event.
Unlimited Cheese and Chocolate is the way to go for a girls night out!!!
Great dining experience. Our waiter was excellent and very knowledgeable.
Usually a nice quiet dinner, sat on “other side” this time and was quite noisy. Food was great. Perfect portions. Very busy - valentines weekend, but otherwise okay.
We had a very nice time. And we cannot wait to go back and try new items!
The food was delicious. We were not aware of the Valentines special and were not told about it when we made our reservation on February 4th for the 16th. Someone did call us the night before our reservation to tell us the menu was different and the meal was 60 per person. This is a bit out of our budget, but it was a special evening out for our 16 year old whose adoption we were celebrating, and we did not want to disappoint him. Neither of our sons are big on seafood so they were a bit disappointed to not be able to order their usual all steak entree.
We enjoyed our evening, but would not have made the reservation for that evening had we known about the change in price and menu.
A little more noise than i expected but overall it was a great place. Great food.
We were seated at a small table with hardly any room. If we go back in the future we will definitely ask to sit in a different area
This location has excellent customer service! All of the staff was smiling and very friendly.
We go to the Melting pot for many special occasions. The server was amazing. The food was great. A little pricey but always good.
Excellent wait staff; food delicious; great for a very special occasion
I would recommend , but i wouldn’t recommend to go on valentine day. We were suppose to be greeted at the door with sparkling wine, but instead we weren’t and we had to ask our server to get it. He looked at us kind of funny and i had to explain to him that we never received any.
Got married earlier in the day and it was my wife’s birthday. Had an amazing experience and left with some nice chocolate covered strawberries. Great experience, would recommend.
Way too expensive for tiny portions you cook yourself.
Everything was fine except for the ladies restroom. The toilets were disturbing and it looked like the handle of the sink faucet had whatever was on/in the toilet on it. Everything else is so great, it's really frustrating that the bathroom was in that state.
Our server Nick was great! Wonderful service and atmosphere
Highly recommend! Great for date night or even just a super fancy family dinner!
Food and service (Nick and Dominic) was excellent. However, when I placed the reservation, I asked to be seated away from any open flame activity because one of my party was on oxygen. Shortly after we were seated, a noisy birthday party was right across the corridor from us. The noise was tolerable, though noisy. However, later in the dining, they lit a birthday cake and my guest had to turn her oxygen off. I recommend that whomever selects the seating to honor the special request next time.
My husband and I took our 2 granddaughters for a special treat! It was wonderful! Loved it! I will be taking them back!
It was a delight coming here and celebrating life with my partner in an intimate little nook of the Melting Pot. Our server, Tiyrah was knowledgable, entertaining, and helpful. It was my partner's first time there, and it was definitely made an experience. We had cocktails off the cocktail menu which were perfectly concocted - the melting pot mule mug was a thoughtful touch to an amazing cocktail. We enjoyed the four-course menu - the most memorable part was the entrees. We had created our own seafood entrees, and the mojo cooking style with the sauces were absolutely delectable. I would without reservation recommend the Melting Pot to my family and friends for a special occasion.
This was the second time that my wife and I had been. This time we went with another couple. They absolutely loved it and plan to go back. The only downsides, in my opinion was that it was a little dark as far as the lighting and the room temperature was on the borderline of unbearably hot. The food was outstanding and the waitstaff superb, other than the pesky busboys coming around every 2 1/2 minutes reaching all over the table. Great place to dine. I would absolutely recommend to friends and family and I would definitely go again!
I had a great birthday celebration!!!!
Went on the kids Cupid special and all the portions were super small. Waiter left and wouldn’t come back for another 15 minutes. I was left without water for a while and my cheese and chocolate almost melted because of how little it was and how long it took to get more dippers. Never had this experience and I have been coming here for years now.
Very expensive but a great experience! I usually go once a year.
We celebrated a birthday with a grandmother, mother and two children, 8 and 5. Happily, the Melting Pot was a great choice for everyone. The food was great, especially the cheese fondue appetizers and the chocolate fondue dessert. There was enough activity with the cooking to keep the children engaged even though it was a long dinner. Both children want to celebrate their birthdays at the Melting Pot!
Great place. Birthday dinner with my husband and it very private and the food was amazing.
Amazing experience. Food was terrific as was the service. Could not ask for more.
The Melting Pot is a great date night place to enjoy the company of your partner. The food is fun and amazing and I always enjoy the wines they select for us.
My wife was very excited to go here; sadly the experience was a novelty rather than a great dining experience. We were a party of four with no prior experience and the booth was claustrophobic
(None of the other booths looked any better - intimate, maybe, but decidedly cramped). The waitress talked too fast (which she mentioned was an issue and yet, she persisted!). As a result we had to have her repeat things and still were left scratching our heads after she left. The food was fine though not out of the ordinary. It was not an inexpensive dinner and we left with the reality significantly deflated compared to our expectations.
Nice experience for special occasions, too expensive for frequent return
We went to The Melting Pot for the first time this past Saturday for a date night. We made a reservation for 7 and arrived at 7. We were seated promptly but they tried to seat us in the bar area and we asked to sit somewhere else as we wanted to be in a more quiet space. We were sat in the side room, left to the bar at a 4 top table. Our waiter was attentive and explained everything quite well. Food was delicious and fresh, service was good and atmosphere was quiet and cozy. We will certainly be back again soon.
Delicious and fun