The experience was different, which can be good. However othe remembering cook times of the meats & potatoes/veggies etc. was overwhelming. The appetizer was a bland cheese, salad portion was disappointingly small. The amount of meat in the 4 course combo was disappointing as well. Milk chocolate dessert was very good. Was definitely the bright spot of the evening. The server was extremely knowledgeable about the menu. Answered all of our questions. Beautiful restaurant, romantic booths. Just meals weren't worth the price that was being charged. Overall it wasn't worth the money spent.
One of my favorite restaurants! Nice, quiet and delicious! I have celebrated from birthday parties to anniversaries and never been disappointed. Service depends on the day and who you get. Food is always fresh and savory. Not a one time experience, this is a yearly outting at out home. Bathrooms are also always so clean.
Always a wonderful experience! The owner stopped by our table to check on us. Can't wait to go back!
As usual very good food but this location unlike others is now pre-preparing the cheese in the back and bringing it out fully done to the table onto a cold burner. Resulted in colder and less appetizing cheese over fresh at table. That was disappointing as that is one of my favorite parts. Knoxville and Kansas City doesn’t do it this way. Server was a bit inattentive but food overall was good.
Great Food, outstanding wait staff, nice atmosphere.
Shawn and the lady greeter from the front desk(sorry I can’t remember her name but she was awesome ) both helped bring my night together with flowers and a bday dessert for my date. I came for my girlfriends birthday and they helped make that night special for us.
We’ve been there many times and never had issues but on this night the service was extremely slow. I ordered a drink during the salad and didn’t get it until dessert. The chocolate course took forever to arrive with no explanation. Over all it was a good experience and we will be giving them one more try
It was good food and nice atmosphere, however the waitress was not very attentive.
We go for the cheese and the desert. Always super good. I don't feel you get as much as you should for your $ but I keep going back.
Awesome night for girls night. Had a great special menu going on. Always have a great experience.
We treat ourselves to the delicious fondue at Melting Pot one every blue moon and it never disappoints. Since our last visit, I have gone on a gluten free diet and am happy to say that I was able to indulge in the four course experience without worrying about cross contamination. They are very willing to make substitutions to accommodate dietary restrictions. And the ambiance is always great too. Perfect setting for a quiet, romantic dinner.
My wife took me to dinner and wanted it to be special, this place exceeded all my expectations. Very knowledgeable staff, very respectful and very clean. If you're in a hurry to eat and leave, I advise you choose another option. The Melting Pot is an expieriance all in it's self, and it takes some time to achieve its full affect. Great place to eat and an amazing environment!!
Been coming here for years but the quality of the food, service and atmosphere have gone way down.
Our server was fantastic. Not only was she knowledgeable but she made the experience fun. The food was delicious and we will definitely be back once again.
Melting Pot has been around a long time and is just as fun as it was 30 years ago. Love the fresh food and flow of the meal.
Food was outstanding. Service was slow, but they were busy because of valentines weekend. 10/10!!!
We had a great time and enjoyed the food, but had a reservation for 7:15 and we were not seated until almost 8:00
Great I love the different experience definitely will be back!
This was my second time at the melting pot and it was just as or maybe even better than the first time. Awesome place for a date night, or special occasion. My lady vowed that "this is our place" if that gives you any idea how nice of an experience it is or was.
Made the reservation for my daughter's 18th birthday celebration with 3 of her girlfriends. Specifically made for the latest reservation at lunch to make it more affordable for the girls. My daughter (the birthday girl) texted me freaking out that the lunch that we thought was $19.95 per person was now double that amount. I called the Melting Pot in Gayton Crossing (Henrico) to find out why - they said that the lunch price ended at 3:00 p.m. I was really clear when I made the reservation that they would be included in the lunchtime price, as we are dealing with four teenagers and budgets. The Melting Pot would not honor the lunch price. Rather than upset the special birthday celebration, I authorized my daughter to pay the additional amount, even though I was not happy about it. They had a great time and the food was good, which was the goal. I really feel that the lunch prices should have been honored especially for this group - even if the restaurant had to make an exception. Not sure if we would go back due to the confusion.
Amazing, romantic dinner! the staff was fantastic and the food wonderful!
Food was wonderful as always and our waiter was very nice and attentive to us so all and all a great meal
The shrimp cocktail was room temperature and the food was overly salty and spicy. The service was very good and attentive. The value was poor. A Valentines Day dinner for 2 with a moderate bottle of wine was $300. You can get a better meal almost anywhere for that cost.
We came to desert and ordered coffee
The server stated they were out
I asked for manager to ask how are you out of coffee
He stated order in tomorrow
I asked you are in a shopping center 60 seconds from a Kroger
You can not walk to get coffee
He had a confused look like why would I do that
Had gone very down hill
Main door in ladies bathroom would not close
Will not go again
Our special place!
An enjoyable experience at the melting pot. Beware, the melting pot is not a cheap meal, but it is generally good. This location could use some updating, and the service was not very fast. Overall though, it was enjoyable.
Worst service I’ve ever had at a restaurant. I made a reservation two weeks in advance so that my girlfriend and I could have an early Valentines dinner and I was extremely disappointed. I was recommended The Melting Pot by family and friends and heard nothing but good, however this experience makes me question whether I’ll ever go back.
My girlfriend and I arrived 15 minutes early and were seated quickly, but not where I was expecting. The hostess led us to a booth in the front of the restaurant that was seated feet from the bar. After enduring ten minutes of the obnoxious bar patrons I requested we be moved to somewhere quieter. I was expecting the two person romantic seating that almost everyone else received, however the hostess led us to the back of the restaurant where families and large parties would be seated. We then sat for another 10 minutes before catching a glimpse our server. When we finally deciphered the difficult menu and decided what we would have to drink another older couple was seated near us. Their server was much friendlier and prompt and they even received their foods before us. Not to mention they actually had some stuff taken off their bill because of their wait, even though we waited longer! This place was an absolute joke. We was really excited about the night and it was absolutely horrific. The only thing that salvaged it was the delicious food. All in all, the melting pot did not live up to its expectations and was not worth the hefty price tag that came with it.
1ST BEER WAS WARM SO WAS GIVEN A BEER FOR FREE THAT WAS PUT ON ICE
1ST COURSE HEAT WASNT TURNED ON SO CHEESE COULD MELT PROPERLY
SKIPPED OUR SALAD SO WAS GIVEN THEM TO TAKE HOME
JUST NOT SURE WHY OTHER THAN WAITER SEVERAL TIMES HE WAS WAITING ON KITCHEN
It was an experience but we were little underwhelmed. Food was ok but service was extremely slow. It was way too much food but we can say we went.
Great restaurant for an intimate meal, birthday, or other celebration. We had excellent service. Takes about 2 hrs so don’t plan anything after - plus you’ll be full!
Taste was ok but paying high price for cooking food ourselves!
Dining at The Melting Pot was a very rewarding experience. The servers are friendly and knowledgeable. Our waiter recommended combinations and wines bases upon our interests. The salads, entrees, and fondue were excellently flavored, along with the very pleasing sauces to accompany our menu choices. The atmosphere was peaceful and comfortable. A worthy place for an intimate dinner.
Great place to enjoy a romantic dinner for two. The quiet and very intimate seating is perfect for you to enjoy a meal with the person you love. Cooking your own food is fun and the staff help you with any questions that you have about the cooking process.
Believe the hype! Aaron was our waiter and he was amazing! Food was great and we had a lot of fun. When I made the reservation I mentioned that it was our 16th anniversary, they covered the table with roses and the entire staff signed an anniversary card for us. Expensive but we'll worth the money. No regrets.
We've been to The Melting Pot several times and all were very great experiences,but this particular visit wasn't as great. The service was very slow and several mistakes were made that caused our visit to be two and a half hours. They did say they were short staffed. The food was very good and we will probably return but hopefully we will have a better experience next time.
Tonight, my husband and I were celebrating my birthday a week early and we decided to have a quiet dinner alone at the Melting Pot. When we were seated, it took a while for our server to greet us but we didn’t think anything of it at the time- and in hindsight we should have realized this was a foretaste of the less than stellar service that was to come. Our server, Gavin, was pleasant and explained the menu in great detail and answered any questions. We placed our order and it took a while for our first course to come, but again, we wanted to enjoy each other’s company.
Between each course, the wait time became successively longer- and we rarely saw our server- and I would have thought it was usual had adjacent not had an amazing and attentive server- who brought refills of dippers, constant drink refills, etc. We each ordered a cocktail and drank water, however the water was empty quite often and once a manager came to refill it. We asked for additional green goddess and never got it.
We waited about 20 minutes after our meat dishes were taken away before our chocolate fondue order was taken- along with a Billionaire Coffee for my husband. The fondue came about 15 minutes later, but no coffee- which we were told “would be right there”. It came after we had completed our chocolate course. We didn’t accept it and sent it back and asked for the check. We never saw our server again as someone else brought us our check and our take home fondue dish. We never received the chocolate covered Strawberries we asked for and after almost three hours of being there, we needed to get back to our home.
I understand that Saturday night is a busy evening for the restaurant, but I was highly disappointed with the level of service we received and we tipped accordingly. I am disappointed that we didn’t receive many of the items that we asked for and while the food was superb, the poor service left quite a bad taste in our mouths- and we likely will not return in the future.
We always love The Melting Pot! My husband and I usually go for our anniversary and this time we decided to bring our teen son. We had no idea there was a family section until this visit. This section was for those who brought iPhone toting children. Definitely a noisier experience than usual, but the food outranked any distraction. Always superb quality and we look forward to another visit!
The food was wonderful but the service was slow. We never got our water refilled, it took more than 15 minutes to get a cocktail. Our table wasn't cleared between courses in a timely manner. I'm not sure if the server was in the weeds but she only came by the table 3-4 times throughout the course of our meal.
Food is always great!
love love love. food was delish. waitress was great.