Service is always great, as is the food. We only do 3 courses because doing the entrée winds up being too much food. Lol. A great cheese, salad and chocolate works out awesome!

Great date night restaurant. Outstanding food and service. Romantic dinner.

What a great experience and what an amazing service from our waiter Shawn and another very cordial and respectful waiter that would come from time to time to help on the table. The first time my family and I had gone to the Richmond Melting Pot. The food was superb and the restaurant was amazing. I celebrated my son’s birthday and from the moment I made the reservation thru OpenTable and confirmation on the phone just to be sure I did it right — I knew it would be memorable. Thanks team! It was worth every minute. Until the next birthday for sure! Thanks OpenTable for making the reservation such a breeze! Aweeeesome service! Thanks for having a wide range of quality restaurants too!!!

Great time Shane was awesome great server will request him again.

The service is absolutely outstanding, the prices as compared to the Chicago Market (Where we are from) were amazing. The other patrons, this is where I get flabbergasted, not only do a lot of them NOT dress for dinner at an upscale place such as Melting Pot, but a child's Birthday party with over 10 screaming squealing girls was going on. NO FAULT of the restaurant AT ALL!!! I was Gobsmacked at the patrons, but VERY VERY VERY happy with the staff!!!

Once we were seated, it took 45 minutes for us to get our first course. My daughter’s Sprite was filled with water and although the server promised to come right back with a fresh Sprite, he never came back. After waiting nearly 30 minutes and my daughter not eating til she had a drink, we notfued the person at the front desk. The server took a long time to bring most of the items we requested. During the last course, he was supposed to bring strawberries, but after a more than 10 minutes wait and after the chocolate mostly burned off, we left and went to the front desk to get our check. The excuse for the poor service was he was waiting on others. We spent a lot of money too and our needs are as important as other paying guests. Overall, it was a very disappointing experience. We always go to Melting Pot for special occasions and have done so for 20 years, but it’s time to find a new restaurant to celebrate our special occasions.

We typically love the melting pot but this trip was very noisy and made it hard to enjoy our anniversary. Food was good as always and serve was just good, we've had some really great ones so our expectations tend to be high especially for the $

Every year, since 2003, we would come to the Melting Pot for my sons birthday - we skipped "2016" & "2017" so we thought it would be nice to start back the tradition. Comparing it on how it used to be and what it's like now is night and day. My husband had to go to the bar twice himself to get drinks because we didn't know were our waiter was. The waiter was not professional, apparently the training isn't like it used to be. The cheese is made in the back or pre-made and comes out luke warm where they used to make it in front of you. The entree came out before the salad so the waiter took the entree back and brought out the salads. The California salads were great and that stayed the same. The entree seems like its less food than it used to be and for the dessert, the flaming turtle didn't tase like it used to plus they no longer put bite size cheesecake on the plates anymore. When you spend $250 for 3 people to eat, you expect a trained waitstaff and higher quality food than what was served. My guess is the Melting Pot stopped buying higher quality food to save a buck.... For us, this was the end of our tradition.....

The cheese dips were so yummy! Also tried the Melting Pot mule for the first time - delicious!

We have eaten here a number of times, usually for our anniversary. We were celebrating our 20th wedding anniversary so this was a very special evening. We had requested one of the private tables which are situated in a small private room with a curtain which was very nice and kept the noise down from some very loud diners nearby. That was the good part. The bad part was that it felt like our waiter Phil may have forgotten about us in there. He didn't seem to stop by as often to adjust the burner to keep things from getting too hot or scorching like other servers do when you're out in a main aisle. Other than that, everything was wonderful!

In previous years when I've booked our reservation on Open Table and advised the Melting Pot that it was our anniversary, the staff seemed to know that it advance and when we left we were given a gift box with 2 huge chocolate cover strawberries and a discount coupon for a future visit. This visit, our waiter Phil didn't know it was our anniversary. He did ask if we were celebrating anything and we told him we were. He congratulated us and that was it. No discount coupon, no strawberries, no nothing. Not sure if the restaurant has changed their policy as a cost cutting measure or if Phil forgot! We still had a good time and enjoyed our food but that was a bit disappointing.

We had a GREAT experience. Our server was awesome. This was my kids first time and they are already planning another visit.

I had a great time! This was my boyfriends first time going and it was a great experience for both of us.

The Melting Pot is our go-to for special occasions, especially birthdays for our (adult) kids. The food is always great and Kara, our server was excellent and made the night out even better.

The food was awesome as always our server was very good and attentive. My wife's birthday was as great as it could be.

Fancy place with plates of various meats or fruit/dessert or breads to dip into broths, cheeses, or chocolate fondues. Kids do have a menu but frome what I can tell many prefer just cheese and dessert fondues. Expensive. Great for a date night or special event.

It was a wonderful way to spend our 20th wedding anniversary!!!

Best resteraunt i have ever been to and the server was fantastic

Amazing food and service!

The experience was different, which can be good. However othe remembering cook times of the meats & potatoes/veggies etc. was overwhelming. The appetizer was a bland cheese, salad portion was disappointingly small. The amount of meat in the 4 course combo was disappointing as well. Milk chocolate dessert was very good. Was definitely the bright spot of the evening. The server was extremely knowledgeable about the menu. Answered all of our questions. Beautiful restaurant, romantic booths. Just meals weren't worth the price that was being charged. Overall it wasn't worth the money spent.

If I had not been to the melting pot before with better experiences, I wouldn’t recommend it again. They were under staffed. The waitress had too many tables. I sat for thirty minutes needing a drink refill, she took my glass and 45 minutes later and after asking two other servers, I got my drink back. She got our orders wrong, our cheese burned because she took 15 minutes to bring us more bread, took 20 minutes for a refill of meats and never brought us more sauces. Then at the end of the night she got our checks wrong. She smiled through it all. I hate to blame her for them being understaffed.

One of my favorite restaurants! Nice, quiet and delicious! I have celebrated from birthday parties to anniversaries and never been disappointed. Service depends on the day and who you get. Food is always fresh and savory. Not a one time experience, this is a yearly outting at out home. Bathrooms are also always so clean.

Always a wonderful experience! The owner stopped by our table to check on us. Can't wait to go back!

As usual very good food but this location unlike others is now pre-preparing the cheese in the back and bringing it out fully done to the table onto a cold burner. Resulted in colder and less appetizing cheese over fresh at table. That was disappointing as that is one of my favorite parts. Knoxville and Kansas City doesn’t do it this way. Server was a bit inattentive but food overall was good.

Great Food, outstanding wait staff, nice atmosphere.

Shawn and the lady greeter from the front desk(sorry I can’t remember her name but she was awesome ) both helped bring my night together with flowers and a bday dessert for my date. I came for my girlfriends birthday and they helped make that night special for us.

We’ve been there many times and never had issues but on this night the service was extremely slow. I ordered a drink during the salad and didn’t get it until dessert. The chocolate course took forever to arrive with no explanation. Over all it was a good experience and we will be giving them one more try

It was good food and nice atmosphere, however the waitress was not very attentive.

We go for the cheese and the desert. Always super good. I don't feel you get as much as you should for your $ but I keep going back.

Awesome night for girls night. Had a great special menu going on. Always have a great experience.

We treat ourselves to the delicious fondue at Melting Pot one every blue moon and it never disappoints. Since our last visit, I have gone on a gluten free diet and am happy to say that I was able to indulge in the four course experience without worrying about cross contamination. They are very willing to make substitutions to accommodate dietary restrictions. And the ambiance is always great too. Perfect setting for a quiet, romantic dinner.

My wife took me to dinner and wanted it to be special, this place exceeded all my expectations. Very knowledgeable staff, very respectful and very clean. If you're in a hurry to eat and leave, I advise you choose another option. The Melting Pot is an expieriance all in it's self, and it takes some time to achieve its full affect. Great place to eat and an amazing environment!!

Been coming here for years but the quality of the food, service and atmosphere have gone way down.

Our server was fantastic. Not only was she knowledgeable but she made the experience fun. The food was delicious and we will definitely be back once again.

Melting Pot has been around a long time and is just as fun as it was 30 years ago. Love the fresh food and flow of the meal.

Food was outstanding. Service was slow, but they were busy because of valentines weekend. 10/10!!!

We had a great time and enjoyed the food, but had a reservation for 7:15 and we were not seated until almost 8:00

Great I love the different experience definitely will be back!

This was my second time at the melting pot and it was just as or maybe even better than the first time. Awesome place for a date night, or special occasion. My lady vowed that "this is our place" if that gives you any idea how nice of an experience it is or was.

Made the reservation for my daughter's 18th birthday celebration with 3 of her girlfriends. Specifically made for the latest reservation at lunch to make it more affordable for the girls. My daughter (the birthday girl) texted me freaking out that the lunch that we thought was $19.95 per person was now double that amount. I called the Melting Pot in Gayton Crossing (Henrico) to find out why - they said that the lunch price ended at 3:00 p.m. I was really clear when I made the reservation that they would be included in the lunchtime price, as we are dealing with four teenagers and budgets. The Melting Pot would not honor the lunch price. Rather than upset the special birthday celebration, I authorized my daughter to pay the additional amount, even though I was not happy about it. They had a great time and the food was good, which was the goal. I really feel that the lunch prices should have been honored especially for this group - even if the restaurant had to make an exception. Not sure if we would go back due to the confusion.

Amazing, romantic dinner! the staff was fantastic and the food wonderful!