The Melting Pot - Reston
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It was a great family experience.
The restaurant was understaffed. Our server was very friendly, when he came by. It took 30 minutes to get our cheese, my favorite part, but it was the wrong cheese. We then waited another 20 minutes for the right cheese, which was not good. We waited another 30 minutes for the server to come back. Our pot was burned. No manager had come by at this point. Our salads and meat look like they were just thrown together on the plates. I know the melting pot is a long diner, but my goodness. We have been coming for years!!! It was my husbands birthday, we had our kids, and it was a terrible experience. It’ll be awhile before we come back to this location.
Everything is always good but bar service tends to be slow. Small price to pay for a great time.
Great service! Truly exceptional! Food was excellent, as always. Prices have gone up, it seems. I love Melting Pot but hope prices don’t continue to increase.
My daughter and her friends went to celebrate a friend's birthday. Once the waiter found out they would only be getting cheese and dessert, they were treated differently (not as nice). He also tried to make them tip 25% by circling it on their bills. I feel he was trying to take advantage of them.
Party of six celebrating an anniversary. We enjoyed the food, service and ambiance. We'll be back.
We are long time Melting Pot fans, but Reston needs a little TLC.
Our food was great. Our server was friendly, he made a perfect cheese, was on top of refilling bread, veggies and such.
Had a lovely New Year's Eve dinner. The service from Caitlin was great. They had hats and a fun background to take selfies with.
It's not a place I would go every month, but for a special occasion definitely.
The cheese fondue was perfecly yumme and of course the chocolate for dessert was amazing!
Our salads were fresh and chilled. It was fun and relaxing at the same time.
New Years- Jose our server was awesome and super on top of our shellfish and gluten free dietary needs!
The reservation was 20 min late. New waitress, slow/poor service.
On New Years eve it felt like they didn't have enough staff. Our waitress was nice enough but we waited forever and service was painfully slow. I think she was just handling too many tables and couldn't handle it.
I took my 9 year old son and his best friend here for New Year’s Eve. We got there for an early dinner at 4:00, which was perfect because we beat the big dinner rush. It was their first time and the boys had a blast!
It was an anniversary dinner. The food and service was exceptional.
Our server. MIKE WAS GREAT
We went there to celebrate our anniversary! Our waiter didn’t knowledge that we were there celebrating, we have to asked for couples of things twice, we ordered cold lobster on the side but we had to asked about it again! My first time there not impressed at all!
The food was great but it took about an hour for the meat to come out after the cheese fondue course. That is WAY too long especially for the price of the meal. Fondue is such a good idea, a different twist on a regular birthday dinner yet I would not go back.
Food was coming very slow. Server was confused and confusing
Staff was courteous and polite. Food was good, if not authentic. Worth a repeat.
Outstanding dinner as always here.
We went to celebrate my 21 year old daughters’ book publishing and had a great time! The waiter even brought complimentary champagne for a toast!! It was a very sweet gesture!
Everything was great as usual, but we felt rushed by our server. He kept pushing the next course throughout the evening and someone actually took our cooking pot with a piece of food left in it. They didn’t say anything to us, just swooped in, capped it, and walked away. This is the first time we’ve experienced something like this at this location, so we just thought it was an off night. I decided to forgo my birthday toast at the end.
Great place and atmosphere for a celebration. Our server Corey was awesome and would definitely recommend him. We had lots of questions and he was extremely knowledgeable.
It was our anniversary. Food and drink was wonderful, but the service was VERY slow. We were there for 3 hours and it should have been closer to 2. Overall, great dinner
It was my first time and I really enjoyed it! The food was amazing, the service and the place were really good! Except for a couple of ladies not watching their kids and letting them jump around and draw on the surface of the table everything was really good! Definitely I’ll be back
My 21 birthday
Always delicious and fun. Great service from Bree. Cannot wait to return.
Perfect for our birthday celebration!!!
The food was fantastic, as was the service.
It was great
The cheese is always our favorite course here! We came in for my sister’s bday and they made it special for us.
Love going to the Melting Pot. Hubby and I got to eat good food and talk without major interruptions. The staff was busy but not crazy busy so we were able to get refills quickly and did not feel rushed.
A favorite for special family events. Server was outstanding, she went out of her way to be friendly and make the night special. Food was great. Nice relaxing night out. We went early taking the kids and grandparents. Wasn't crowded and had plenty of time to enjoy the meal. We had 2 courses and it took about 2 hrs. Well worth it!!
Excellent as always!
We had a really enjoyable dinner experience at the Melting Pot in Reston. Mitch was our waiter and did a very good job. Brian the manager stopped by which was also nice and appreciated to make sure we were having a nice dinner. They were having a customer appreciation special going on which was really good and we had more than enough to eat. My only complaint was that it was a little too dark in the restaurant and hard to read the menu without holding it up under the light. It was nicely spaced out between courses and I would highly recommend going. We were celebrating our daughters birthday and they brought her a nice little plate with a brownie and candle...nice touch!
Love this place, but it’s way too expensive. We only went because we found a deal on Living Social
We enjoyed it very much, especially the cheese fondue at the beginning. It was a little pricey so we decided to split some stuff which turned out great and filled us up.
Server needed additional training. He said he has been there 6 months. Pacing was off, took food while I was still eating, didn’t provide cooking times. Actually slopped the ingredients around while mixing, making a mess and splashing food on me. Didn’t speak to what the ingredients were as he was adding. Didn’t wait for my son, who ordered the chocolate fondue, to experience the flambé. I am Angry that I had to give him such a large tip due to total cost of bill, even at less than 20%
Excellent server - attentive but not intrusive, helpful and congenial
Took over 45 minutes to have our waiter get drinks for the table. Poor service, will not recommend . First and last time to Melting Pot
We would love to make things right. Would you be willing to give us a call at 703-435-1277?