The Melting Pot - Reston
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Service was inattentive and mind numbing you slow. The place was not crowded. It was my daughters 13th birthday and they made it less than special. We are never going back.
We had a great time and service was outstanding. Kudos to Zach and Tisha for taking care of us. The rest of the staff was great in assisting with seating for the twins. Great night out.
It was homecoming night so it was a little loud and busy, but everything was awesome as always.
One of our favorite restaurants. Service was good and the food was great. Always a fun time and great conversation while you wait for you food to cook. No doubt we will be back.
We love this place! It is so relaxing and you don't feel rushed. The food is awesome and it's fun to cook it yourself.
Upon arrival we were taken to an end table with a half of a booth where we would be sitting on each other’s lap! We asked the host to please find us a more suitable booth. She said “we’re busy tonight so our seats are limited”. I told her “that’s fine We had the Best of Reston 4 course experience.
First time visit to this restaurant. Thankfully the server was very knowledgeable and guided us through the process. A menu doesn't really have any instructions on how the meal will proceed. Food is very high quality and tasty. Prices are high, but you pay for the quality and customized service
My wife’s birthday
It was my wife’s birthday. It took them 20 minutes to seats us even though we had a reservation, so that was weird. But our server very rarely came by. We waited about 15 minutes after eating the last of our entree and finally flagged down the manager to help move forward to dessert and clear the table. We hadn’t seen our server in over a half hour at that point. It wasn’t bad, but the server was uncharacteristically inattentive.
My boyfriend and I reserved a table here at 7:30pm on a Thursday night. It took less than a minute to get seated. While I have been here before, my partner has not and our waiter was very knowledgeable on the menu and was helpful in explaining everything for us. He always checked on our table if we needed anything. The special request that my partner asked for was also granted and the crew went above and beyond the expectations. It was super sweet and ill forever remember the lovely experience I had here.
A little pricy but the atmosphere and service were excellent
Glad you enjoyed your time with us! Thank you for leaving us five stars. Hope to have you back!
Excellent food and service. Super expensive though for some place that you have to cook the food yourself.
Glad you enjoyed your time with us! Thank you for leaving us five stars.
Food was over seasoned. Service was terrible. It took 3 and a half hours for our party of three to eat there. Unreal. Some of the meat was so heavily seasoned, it was edible. When the manager asked how things were, we told him, and he just frowned. That's it. Had to wait 20 min just for the waitress to return with my bank card. Won't be back
We do apologize about your most recent experience. We'd love to make things right! Someone will be in contact with you over the next day or two to speak a little more in depth about your time with us.
The food was tasty as usual. I only visit when they offer a Groupon as their prices are not worth the food without it.
The poor rating is for the service. You should generally expect to be there for about 2 hours due to the nature of the restaurant. This time we were there nearly 3 hours, the server disappeared between the cheese & main dish for more than 40 minutes. We had to get the manager multiple times as did the table behind us for the lack of service. The restaurant was not busy at all which could have been the only acceptable reason for the servers horrible service. Will make sure not to have her again.
Great service and excellent experience!
Always a good experience at the Melting Pot. The server was knowledgeable and charming, the dippers were delightful, and the time was memorable.
A note on families dining, the Melting Pot is incredibly accommodating and is a very family friendly restaurant. The only issue comes from everyone needing to share the same food. I prefer a spicier set of cheeses and cooking styles, and of our own accord--and in order to get my 6 year old son to participate--we picked safer options (cheddar cheese, basic meat cooking style) in hopes that everyone would eat. I've had more flavorful meals at the Melting Pot with adults only, but that was by our choice as the customer.
Service was beyond horrendous - took forever to get served at each course of meal,? Clearly reservation notes were not read.
Reservation notes: gluten allergies and occasion: anniversary
Also told server we needed gluten free offerings - brings us regular bread all over vegetables for cheese fondue.
Never once asked if we were celebrating anything special. No "happy anniversary" on dessert plate or even said to us.
Food quality subpar- grapes had stems in them and some carrots were moldy.
Manager wasn't much help.
3+ hours for a very crappy experience.
Pretty popular place, so be sure to make a reservation well in advance. We had good service, and the food was outstanding.
It was awesome and our waitress was very attentive. The food was amazing and we'll be back soon!
Thank you for leaving us five stars! Can't wait to have you back.
The waiter was awesome and it’s a fun family experience.
Thank you for leaving us five stars! Hope to have you back soon.
We have eaten at the Melting Pot here and there over the past 20 years. We were a little disappointed that despite our reservation and on time arrival we had to wait almost ten minutes for a table to be ready. Our server seemed in a hurry and was not rattling off the memorized choices so quickly. We ordered coffee with our dessert and the coffee came when we were basically finished with our dessert. We were there on a Tuesday night at 7 pm. The good news is that we still loved the experience and the food.
We appreciate you leaving us feedback! Glad you enjoyed the food. Do you remember who your server was? We'd like to make sure we counsel them on their service.
Great food/ took three hours though!
Thank you for leaving us a review! How many guests were in your party? Three hours is standard for a party of five or more.
Just really poor service.
To start out my girlfriend asked for a Rose at which point the waiter made a suggestion and she decided to follow his recommendation. But what he brought out was a white wine (Pinot Grigio) which is not what she wanted. She did not want to make a big deal of this and so decided to drink what was brought. The night just went downhill from there. When they brought out the cheese fondue we asked the server to bring more of the pretzel bites which are our favorites which he never came back with. When he came out to pick up the fondue he noticed that we had not finished it and so I reminded him again that we were waiting for more pretzel pieces which he then went and got. At this point though the cheese fondue had sat a while and was not as good nor were we in a mood for it since it had taken so long. This happened again with our next course as when they brought out the meats and sauces I asked for more green goddess since that was my favorite. Again it did not come out and we had to pause our cooking since we were out of the sauce. Finally one of the hostesses walked by our table and I asked again at which point the waiter finally brought out the sauce. The waiter also hardly came by and so my ice tea that was done quite early in the meal did not get refilled. When the waiter came to clear our dinner plates is when he finally asked if I wanted a refill which of course i did not since we were done eating.
Everytime I have eaten there a manager came by to ask how the meal went but this time they did not and so did not have the ability to provide feed back on the poor service
Took almost 2 1/2 hours.... would be nice if food could come out faster and without breaks.
Great food, great fun - $25.00 for 8-12 year olds is a little high. Adult price is definitely a great deal
Thank you for leaving us five stars and feedback! We've since counseled servers on the importance of seamless, prompt service. Hope to have you back!
I understand this is a destination/event restaurant, but the prices are ridiculous. The food itself was really good and the service was outstanding, but we wouldn't have come, and likely won't come again, without a Groupon.
Glad you enjoyed the food and the experience! Be sure to sign up for Club Fondue to receive insight to other events and deals we have going on. Thank you for purchasing our Groupon as well.
We came to this location to participate in Restaurant Week and the menu did not disappoint! Our waiter Macai is fairly new and provided us with excellent service. He also made our three year old daughter very happy when he brought extra diapers. The icing on the cake was when he found syrup for her waffle pieces. We thoroughly enjoyed the experience!
Glad to know Makai made your experience so special! We've passed this review along to him. Thank you so much for leaving us five stars. Hope to see you again soon!
Great time and well worth the discount restaurant week price.
Glad you enjoyed your time with us during Restaurant Week. Thank you for leaving us a review!
The meal was wonderful! Leah was our waitress and she was AMAZING!! Best experience and meal we have had in a long time!
Glad you enjoyed your time with us! We've passed this review onto Leah. Thank you for taking the time to leave us five stars!
They only problem was there wasn’t enough cheese to finish our bread/fruit. 3 people eating out of 1 bowl was not enough.
Thank you for leaving us your feedback! You're more than welcome to request a table with two burners for future reservations. Hope to see you again soon.
Great dinner. Restaurant week made it a great value.
Glad you enjoyed Restaurant Week with us! We appreciate you leaving us five stars.
Use to be a great family date every couple months. Server was absolutely clueless working this type of restaurant. Multiple serving issues but “the straw that broke the camels back?” - blowing out the flambeau chocolate with his mouth. Appalling.
We appreciate you leaving us a review. Rest assured we have counseled the server in question to make sure issues like this never happen again.
We had a reservation for 7:30 but didn’t get seated until almost 8:00. Then service was very slow, even though the restaurant did not seem overly crowded. Waiter did a nice job of checking items for eggs to accommodate food allergy.
We do apologize for your late seating. We've since counseled our servers on prompt service to ensure that each guests needs are tended to in a timely manner. We do hope to see you again!
Amazing service with just as great food! An overall excellent time
So glad to know you enjoyed your time with us! Thank you for leaving us five stars. Hope to have you back soon.
Great date night spot! We went for their restaurant week special ($35 4 course meal) and enjoyed every minute of it!
Glad you enjoyed your time with us! Thank you for leaving us five stars. Hope to have you back again soon!
Food was great. Service was extremely slow. We sat with empty dinner plates for 15 before someone took them. Then we sat another 5 minutes before our server came by and we ordered dessert and drinks. Then we waited another 20 minutes for him to bring dessert and 5 minutes after that our drinks. We asked for water 3 times before we got refills. Two of us and our meal took 3 hours. We expect a long time at melting pot but it was beyond normal time.
Thank you for leaving us feedback. We have since counseled our servers on the importance of prompt and attentive service. We do hope to have you back in the future! Give us a call to request a more experienced server and we'll be sure to make your next visit with us is better.
We were there for a birthday celebration. It was more crowded than usual so the service was a little slow but thankfully we weren’t in a rush. There were several new menu items which we all enjoyed.
Glad to hear you enjoyed your time with us! Thank you for leaving us five stars and we hope to have you back again soon.
Jose was a great server! Food was way better than we expected! All around awesome experience.
We've passed this review onto Jose. Thank you so much for leaving us five stars! Hope to have you back soon.
There should be a server and a server's assistant for each table. Our server was so busy that it took a long time to get drinks refilled, to get food delivered and any extra items that we needed.
We do apologize for your server seeming inattentive. Rest assured we've counseled each of our servers on the importance of table presence and being available to deliver items in a prompt manner. Thank you for leaving your feedback!
Great food. Great service!
Glad you enjoyed your time with us! Thank you for leaving us five stars. Hope to have you back soon.