The Melting Pot - Reston
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A little pricy but the atmosphere and service were excellent
Glad you enjoyed your time with us! Thank you for leaving us five stars. Hope to have you back!
Excellent food and service. Super expensive though for some place that you have to cook the food yourself.
Glad you enjoyed your time with us! Thank you for leaving us five stars.
Food was over seasoned. Service was terrible. It took 3 and a half hours for our party of three to eat there. Unreal. Some of the meat was so heavily seasoned, it was edible. When the manager asked how things were, we told him, and he just frowned. That's it. Had to wait 20 min just for the waitress to return with my bank card. Won't be back
We do apologize about your most recent experience. We'd love to make things right! Someone will be in contact with you over the next day or two to speak a little more in depth about your time with us.
The food was tasty as usual. I only visit when they offer a Groupon as their prices are not worth the food without it.
The poor rating is for the service. You should generally expect to be there for about 2 hours due to the nature of the restaurant. This time we were there nearly 3 hours, the server disappeared between the cheese & main dish for more than 40 minutes. We had to get the manager multiple times as did the table behind us for the lack of service. The restaurant was not busy at all which could have been the only acceptable reason for the servers horrible service. Will make sure not to have her again.
Great service and excellent experience!
Always a good experience at the Melting Pot. The server was knowledgeable and charming, the dippers were delightful, and the time was memorable.
A note on families dining, the Melting Pot is incredibly accommodating and is a very family friendly restaurant. The only issue comes from everyone needing to share the same food. I prefer a spicier set of cheeses and cooking styles, and of our own accord--and in order to get my 6 year old son to participate--we picked safer options (cheddar cheese, basic meat cooking style) in hopes that everyone would eat. I've had more flavorful meals at the Melting Pot with adults only, but that was by our choice as the customer.
Service was beyond horrendous - took forever to get served at each course of meal,? Clearly reservation notes were not read.
Reservation notes: gluten allergies and occasion: anniversary
Also told server we needed gluten free offerings - brings us regular bread all over vegetables for cheese fondue.
Never once asked if we were celebrating anything special. No "happy anniversary" on dessert plate or even said to us.
Food quality subpar- grapes had stems in them and some carrots were moldy.
Manager wasn't much help.
3+ hours for a very crappy experience.
It was awesome and our waitress was very attentive. The food was amazing and we'll be back soon!
Thank you for leaving us five stars! Can't wait to have you back.
The waiter was awesome and it’s a fun family experience.
Thank you for leaving us five stars! Hope to have you back soon.
We have eaten at the Melting Pot here and there over the past 20 years. We were a little disappointed that despite our reservation and on time arrival we had to wait almost ten minutes for a table to be ready. Our server seemed in a hurry and was not rattling off the memorized choices so quickly. We ordered coffee with our dessert and the coffee came when we were basically finished with our dessert. We were there on a Tuesday night at 7 pm. The good news is that we still loved the experience and the food.
We appreciate you leaving us feedback! Glad you enjoyed the food. Do you remember who your server was? We'd like to make sure we counsel them on their service.
Great food/ took three hours though!
Thank you for leaving us a review! How many guests were in your party? Three hours is standard for a party of five or more.
Just really poor service.
To start out my girlfriend asked for a Rose at which point the waiter made a suggestion and she decided to follow his recommendation. But what he brought out was a white wine (Pinot Grigio) which is not what she wanted. She did not want to make a big deal of this and so decided to drink what was brought. The night just went downhill from there. When they brought out the cheese fondue we asked the server to bring more of the pretzel bites which are our favorites which he never came back with. When he came out to pick up the fondue he noticed that we had not finished it and so I reminded him again that we were waiting for more pretzel pieces which he then went and got. At this point though the cheese fondue had sat a while and was not as good nor were we in a mood for it since it had taken so long. This happened again with our next course as when they brought out the meats and sauces I asked for more green goddess since that was my favorite. Again it did not come out and we had to pause our cooking since we were out of the sauce. Finally one of the hostesses walked by our table and I asked again at which point the waiter finally brought out the sauce. The waiter also hardly came by and so my ice tea that was done quite early in the meal did not get refilled. When the waiter came to clear our dinner plates is when he finally asked if I wanted a refill which of course i did not since we were done eating.
Everytime I have eaten there a manager came by to ask how the meal went but this time they did not and so did not have the ability to provide feed back on the poor service
Took almost 2 1/2 hours.... would be nice if food could come out faster and without breaks.
Great food, great fun - $25.00 for 8-12 year olds is a little high. Adult price is definitely a great deal
Thank you for leaving us five stars and feedback! We've since counseled servers on the importance of seamless, prompt service. Hope to have you back!
I understand this is a destination/event restaurant, but the prices are ridiculous. The food itself was really good and the service was outstanding, but we wouldn't have come, and likely won't come again, without a Groupon.
Glad you enjoyed the food and the experience! Be sure to sign up for Club Fondue to receive insight to other events and deals we have going on. Thank you for purchasing our Groupon as well.
We came to this location to participate in Restaurant Week and the menu did not disappoint! Our waiter Macai is fairly new and provided us with excellent service. He also made our three year old daughter very happy when he brought extra diapers. The icing on the cake was when he found syrup for her waffle pieces. We thoroughly enjoyed the experience!
Glad to know Makai made your experience so special! We've passed this review along to him. Thank you so much for leaving us five stars. Hope to see you again soon!
Great time and well worth the discount restaurant week price.
Glad you enjoyed your time with us during Restaurant Week. Thank you for leaving us a review!
The meal was wonderful! Leah was our waitress and she was AMAZING!! Best experience and meal we have had in a long time!
Glad you enjoyed your time with us! We've passed this review onto Leah. Thank you for taking the time to leave us five stars!
They only problem was there wasn’t enough cheese to finish our bread/fruit. 3 people eating out of 1 bowl was not enough.
Thank you for leaving us your feedback! You're more than welcome to request a table with two burners for future reservations. Hope to see you again soon.
Great dinner. Restaurant week made it a great value.
Glad you enjoyed Restaurant Week with us! We appreciate you leaving us five stars.
Use to be a great family date every couple months. Server was absolutely clueless working this type of restaurant. Multiple serving issues but “the straw that broke the camels back?” - blowing out the flambeau chocolate with his mouth. Appalling.
We appreciate you leaving us a review. Rest assured we have counseled the server in question to make sure issues like this never happen again.
We had a reservation for 7:30 but didn’t get seated until almost 8:00. Then service was very slow, even though the restaurant did not seem overly crowded. Waiter did a nice job of checking items for eggs to accommodate food allergy.
We do apologize for your late seating. We've since counseled our servers on prompt service to ensure that each guests needs are tended to in a timely manner. We do hope to see you again!
Amazing service with just as great food! An overall excellent time
So glad to know you enjoyed your time with us! Thank you for leaving us five stars. Hope to have you back soon.
Great date night spot! We went for their restaurant week special ($35 4 course meal) and enjoyed every minute of it!
Glad you enjoyed your time with us! Thank you for leaving us five stars. Hope to have you back again soon!
Food was great. Service was extremely slow. We sat with empty dinner plates for 15 before someone took them. Then we sat another 5 minutes before our server came by and we ordered dessert and drinks. Then we waited another 20 minutes for him to bring dessert and 5 minutes after that our drinks. We asked for water 3 times before we got refills. Two of us and our meal took 3 hours. We expect a long time at melting pot but it was beyond normal time.
Thank you for leaving us feedback. We have since counseled our servers on the importance of prompt and attentive service. We do hope to have you back in the future! Give us a call to request a more experienced server and we'll be sure to make your next visit with us is better.
We were there for a birthday celebration. It was more crowded than usual so the service was a little slow but thankfully we weren’t in a rush. There were several new menu items which we all enjoyed.
Glad to hear you enjoyed your time with us! Thank you for leaving us five stars and we hope to have you back again soon.
Jose was a great server! Food was way better than we expected! All around awesome experience.
We've passed this review onto Jose. Thank you so much for leaving us five stars! Hope to have you back soon.
There should be a server and a server's assistant for each table. Our server was so busy that it took a long time to get drinks refilled, to get food delivered and any extra items that we needed.
We do apologize for your server seeming inattentive. Rest assured we've counseled each of our servers on the importance of table presence and being available to deliver items in a prompt manner. Thank you for leaving your feedback!
Great food. Great service!
Glad you enjoyed your time with us! Thank you for leaving us five stars. Hope to have you back soon.
Outstanding service beginning at the front door throughout our entire dining experience including high quality food, courteous and timely table service. Thank you for the wonderful evening.
So glad you enjoyed your time with us! Thank you for leaving us five stars. Hope to have you back soon.
Service was a little slow. It was okay until dessert. It took awhile for him to return to the table. The chocolate fondue was cold but we ate it anyways because we needed to leave to pick up our youngest at the sitter’s. I also ordered the Reston wine flight, which is suppose to be 4 wines, but I only received 3.
Great food and service... will definitely be back and highly recommend.
Great place to celebrate!! Wonderful atmosphere and wonderful people.
this was our 1st time here and really had no idea what to expect. We had s very good time. My only pet leave was that no one cane around very often to see if we needed something to drink. It wasn’t bad, just could have been a bit better. I do think the pricing is a little high, but we had a Groupon and that helped. They want you to tip off the inflated price and that i have an issue with. i don’t think the service is worth that, but it is what it is (i do tend to be a very good topper, but i do like excellent service).
We appreciate you leaving us feedback! We've since counseled our servers on the importance of keeping up with drink refills and are glad you chose to join us with a Groupon. Hope to have you back in the future.
Tonight was exceptional!! We always love coming here but tonight was extra. All in due part to the service by Iman. We were there "just because" but we're treated with such amazing service. Probably the best we have had in a while. Didn't feel rushed or hurried. He was efficient and just wonderful. We have been there many times and he made us feel welcomed back and important. I was also really impressed with the way he treated a table next to us who was new to melting Pot. The way he changed his demeanor but not loose his personality and helped them know and order the best for them. Bravo!! We hope to come back soon and sit at Imans table.
We have been to MANY melting pots but this was our first time at the one in Reston. Our visit was fantastic and I credit most of it to our server, April. She was so personable and it was such a great experience. Thank you April for being such a great server! We will be back (and will request April next time as well)
Always a great experience. The server was awesome and the food was amazing.
For the price, felt the service was not up to par. Was there for thee hours and my daughters drink was never brought out. Our water was refreshed only once with no ice. Food was good, but not for the price.
Loved it!! Our waitress knocked it out of the park by being very attentive and friendly. We were celebrating our 20th anniversary, so she gave us top-shelf treatment in the form of champagne and a delicious slice of cheesecake--free of charge! We had the bacon & brie with a charcuterie board, followed by the caprese salad. We finished up with the flaming turtle. Everything was amazing.
Good food, enjoyable meal. Will go again. Staff very good.
Sarah was awesome!