The Melting Pot - Reston
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We have eaten at the Melting Pot here and there over the past 20 years. We were a little disappointed that despite our reservation and on time arrival we had to wait almost ten minutes for a table to be ready. Our server seemed in a hurry and was not rattling off the memorized choices so quickly. We ordered coffee with our dessert and the coffee came when we were basically finished with our dessert. We were there on a Tuesday night at 7 pm. The good news is that we still loved the experience and the food.
Just really poor service.
To start out my girlfriend asked for a Rose at which point the waiter made a suggestion and she decided to follow his recommendation. But what he brought out was a white wine (Pinot Grigio) which is not what she wanted. She did not want to make a big deal of this and so decided to drink what was brought. The night just went downhill from there. When they brought out the cheese fondue we asked the server to bring more of the pretzel bites which are our favorites which he never came back with. When he came out to pick up the fondue he noticed that we had not finished it and so I reminded him again that we were waiting for more pretzel pieces which he then went and got. At this point though the cheese fondue had sat a while and was not as good nor were we in a mood for it since it had taken so long. This happened again with our next course as when they brought out the meats and sauces I asked for more green goddess since that was my favorite. Again it did not come out and we had to pause our cooking since we were out of the sauce. Finally one of the hostesses walked by our table and I asked again at which point the waiter finally brought out the sauce. The waiter also hardly came by and so my ice tea that was done quite early in the meal did not get refilled. When the waiter came to clear our dinner plates is when he finally asked if I wanted a refill which of course i did not since we were done eating.
Everytime I have eaten there a manager came by to ask how the meal went but this time they did not and so did not have the ability to provide feed back on the poor service
Took almost 2 1/2 hours.... would be nice if food could come out faster and without breaks.
Great food, great fun - $25.00 for 8-12 year olds is a little high. Adult price is definitely a great deal
I understand this is a destination/event restaurant, but the prices are ridiculous. The food itself was really good and the service was outstanding, but we wouldn't have come, and likely won't come again, without a Groupon.
We came to this location to participate in Restaurant Week and the menu did not disappoint! Our waiter Macai is fairly new and provided us with excellent service. He also made our three year old daughter very happy when he brought extra diapers. The icing on the cake was when he found syrup for her waffle pieces. We thoroughly enjoyed the experience!
Great time and well worth the discount restaurant week price.
The meal was wonderful! Leah was our waitress and she was AMAZING!! Best experience and meal we have had in a long time!
They only problem was there wasn’t enough cheese to finish our bread/fruit. 3 people eating out of 1 bowl was not enough.
Great dinner. Restaurant week made it a great value.
Use to be a great family date every couple months. Server was absolutely clueless working this type of restaurant. Multiple serving issues but “the straw that broke the camels back?” - blowing out the flambeau chocolate with his mouth. Appalling.
We had a reservation for 7:30 but didn’t get seated until almost 8:00. Then service was very slow, even though the restaurant did not seem overly crowded. Waiter did a nice job of checking items for eggs to accommodate food allergy.
Amazing service with just as great food! An overall excellent time
Great date night spot! We went for their restaurant week special ($35 4 course meal) and enjoyed every minute of it!
Food was great. Service was extremely slow. We sat with empty dinner plates for 15 before someone took them. Then we sat another 5 minutes before our server came by and we ordered dessert and drinks. Then we waited another 20 minutes for him to bring dessert and 5 minutes after that our drinks. We asked for water 3 times before we got refills. Two of us and our meal took 3 hours. We expect a long time at melting pot but it was beyond normal time.
We were there for a birthday celebration. It was more crowded than usual so the service was a little slow but thankfully we weren’t in a rush. There were several new menu items which we all enjoyed.
Jose was a great server! Food was way better than we expected! All around awesome experience.
There should be a server and a server's assistant for each table. Our server was so busy that it took a long time to get drinks refilled, to get food delivered and any extra items that we needed.
Great food. Great service!
Outstanding service beginning at the front door throughout our entire dining experience including high quality food, courteous and timely table service. Thank you for the wonderful evening.
Service was a little slow. It was okay until dessert. It took awhile for him to return to the table. The chocolate fondue was cold but we ate it anyways because we needed to leave to pick up our youngest at the sitter’s. I also ordered the Reston wine flight, which is suppose to be 4 wines, but I only received 3.
Great food and service... will definitely be back and highly recommend.
Great place to celebrate!! Wonderful atmosphere and wonderful people.
this was our 1st time here and really had no idea what to expect. We had s very good time. My only pet leave was that no one cane around very often to see if we needed something to drink. It wasn’t bad, just could have been a bit better. I do think the pricing is a little high, but we had a Groupon and that helped. They want you to tip off the inflated price and that i have an issue with. i don’t think the service is worth that, but it is what it is (i do tend to be a very good topper, but i do like excellent service).
Tonight was exceptional!! We always love coming here but tonight was extra. All in due part to the service by Iman. We were there "just because" but we're treated with such amazing service. Probably the best we have had in a while. Didn't feel rushed or hurried. He was efficient and just wonderful. We have been there many times and he made us feel welcomed back and important. I was also really impressed with the way he treated a table next to us who was new to melting Pot. The way he changed his demeanor but not loose his personality and helped them know and order the best for them. Bravo!! We hope to come back soon and sit at Imans table.
We have been to MANY melting pots but this was our first time at the one in Reston. Our visit was fantastic and I credit most of it to our server, April. She was so personable and it was such a great experience. Thank you April for being such a great server! We will be back (and will request April next time as well)
Always a great experience. The server was awesome and the food was amazing.
For the price, felt the service was not up to par. Was there for thee hours and my daughters drink was never brought out. Our water was refreshed only once with no ice. Food was good, but not for the price.
Loved it!! Our waitress knocked it out of the park by being very attentive and friendly. We were celebrating our 20th anniversary, so she gave us top-shelf treatment in the form of champagne and a delicious slice of cheesecake--free of charge! We had the bacon & brie with a charcuterie board, followed by the caprese salad. We finished up with the flaming turtle. Everything was amazing.
Good food, enjoyable meal. Will go again. Staff very good.
Sarah was awesome!
I've never had a bad experience here.
Birthday dinner w the family.
Server added extra chocolate fondue at $22 extra when we ordered only 1 certain deals does not come with chocolate so be careful and ask price y
The Melting Pot continues to provide a great atmosphere for family get togethers and celebrations. The food is excellent, ample, and varied. We have learned to do the Create Your Own choices because we always eat way too much with the 4-course Classic. Sarah was our server and took our order promptly and brought us extra dippers and sauces when we asked. We highly recommend the pretzel bread for the cheese fondue, the green goddess dressing for the meat and vegetables, and waffles for the chocolate dessert fondue. We will definitely return for another happy celebration.
We come here for special occasions and we usually have a great experience. However, during this visit things went south. We arrived for a 7:45 reservation and were sat promptly. We waited over 15 minutes with no server. I finally got up and flagged someone down. He apologized and said he would rush things through the best he could. Fine. But what ended up happening is that we felt rushed. At the end of the meal, one would expect some acknowledgement of the delay in getting to us. I would also think there would be some adjustment to the bill. It was only after I pointed this out that our server apologized and comped our drinks.
The 4 course experience was awesome, and our waitress, Caitlyn, made it even better by being patient, kind and helpful.
Jose was an exceptional server. Great overall experience.
Coupon convinced me to take my girlfriend on a date night. Food was good as always and service was great. Wine prices we average. If a similar coupon comes up I’d go again
Caitlyn was a super awesome server. Will definitely be referring to her whenever my friends or associates ask about the Melting Pot.
Food is good, service was Ok, a bit pricey though.