Service was poor. The manager came over to see if we needed something, which we did, then never brought it. I did see him later walking the hallway doing nothing.
Our server was nice and friendly. I swear the portions get smaller and the prices increase each time we come. There should be 2 pots for tables of 4 so you are able to have more options. Sat without refills on drinks for a long time. Some of our food was forgotten. It just wasn't a very good experience. And after spending $240 for 4 people, we weren't full and had to goto the McDonald's across the street afterwards. I was so excited to come eat here and it was just a really disappointing experience.
We were seated and quickly forgoton about. Took 10 minutes just to get water to the table. We were starving. I asked about the serving size she said it was per person so I assumed we would all have enough to eat. Wrong. Should not come here hungry. For three people we were served a half an apple, four pieces of celery, four carrot pieces and 3 cherry tomatoes one inedible with mold on it. Two small bowls of bread and nowhere near enough cheese for the three of us. Left very disappointed and hungry. Probably won't ever come back
Everything was great except the prices are a little outrageous.
If you like fondue, you can't beat the Melting Pot. The staff are so nice and very attentive.
The restaurant experience is traditionally a four course experience. Being a vegetarian, I've pretty much stuck with just two courses, cheese and dessert. Just as a helpful hint, Open Table blocks out the time for two hours. If you are doing less than four courses, calling the restaurant to make the reservation, and letting them know, is helpful to the staff. We were only there for an hour enjoying our delicious cheese and chocolate!
It’s seams like a lot of money to have to cook your own food and have it take so long for each bite. I hated mixing the seafood and steak in the same pot. I don’t like dealing with raw meat. If I go back it would only be for fondue.
We love the melting pot. This time we had a lot of snags in our service. The waiter was very nice but there were so many issues with our order. He brought me a different salad than I ordered. On our entree course he gave us the wrong cooking style broth. He did offer to fix it if we didn’t like it which was nice. I was never brought the 4th wine in my tasting flight. He took 1/4 of the cost of my flight off the bill. Also there was some extra meat on our bill which we didn’t order. They fixed that and gave us a chocolate voucher. The food was delicious but it was unfortunate that there was an issue with almost every course.
This was our very first time visiting The Melting Pot. We absolutely loved the dining experience! The selection of cheeses, main courses, salads, and desserts were amazing! We loved how each fondue course was prepared by ou server right at our table. The pepper crusted beef tenderloin and shrimp was by far our favorite part of the entree. Amazing service and amazing food!
Was disappointed in the desert selection. Missed the marshmallow bites
The restaurant was pretty slow but we waited a long time for service once seated. Our server was pleasant just not very prompt or attentive. The food was good but overpriced for what you get. If we ever go back it will be for dessert only.