The Melting Pot - Palm Beach Gardens
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Always yummy just close your eyes and forget the caloric intake for the night.
Honestly, we have been coming to the melting pot for YEARS; it used to be one of our favorite family restaurants, but I’ve noticed a huge decline in the service over the last few years. Our last 3 visits have gotten successfully worse and I don’t know if we will be coming back again. The time before last, our service was atrocious; courses came to us out of order, drinks and entree items forgotten, etc; ending in our server laughing and joking at our table about drinking before her shift...the manager ended up having to help our table by the end of the night. I’m a bartender and I’ve worked in service for about 10 years now so I HATE complaining and just decided to let it go for the evening. However, Saturday evening we came in for my sisters birthday and it was much of the same. The older, darker haired hostess at the front was one of the rudest, most unpleasant people I’ve ever had the misfortune of interacting with (I wanted to leave right then but my sister really wanted fondue so we stayed). The older blonde bartender was great, as always, and our server was very nice and sweet, but obviously overwhelmed; drinks were forgotten and it took over 2 and a half hours and all we ordered was cheese and chocolate...it’s unfortunate because i’ve always loved this restaurant but will definitely think twice before coming back again.
Always a great experience and very intimate. Food is great!
The service just wasn’t up to par this time
We’ve been here many times over the years but will never be back. The dinner took 3 hours & 40 or so minutes. We were a party of 7 which I know takes a little longer but a table larger than ours came in while our cheese was being made & left before we got the correct chocolate. Two of the 3 pots ran out of water while the cheese was being made then the pots were filled with water at the table which splashed out & almost burned several people. The order was taken after each course so we didn’t order our entrees until we had the salad so it was 30 minutes between salad & the entree. The bullion pot didn’t even cover the food when it was served & the oil was so hot. We were never offered extra sauces or veggies. One of our chocolates was wrong & when we told her it was a bother to get it corrected, the replacement was still done wrong it was supposed to be S’mores but it didn’t have marshmallows or graham crackers she put cookie crumbs, we gave up trying to get the correct chocolate. I put in the special requests that we were celebrating my nieces college graduation and there was no mention of it.
It was such a disappointing dinner for all of us.
Melting Pot's are an expensive chain. For the price and experience, it should be compared with going to a Capital Grille or equivalent. We've been going to them in different parts of the US for 10 years. However, fondue is fun and Melting Pot is typically the only game in town for most cities or suburban areas. In summary, Melting Pot is a great restaurant experience with an upgraded menu. Service here was great and friendly.
The entire staff at The Melting Pot made us feel so special as we celebrated our anniversary. The table was lovely, the food was delicious, and our waiter was super!
Always a favorite, unique experience
Birthday dinner for my girlfriend. Reservations and special requests made two days prior. Upon arrival we were seated promptly at a private table, with rose petals, candles and flowers waiting. The service was attentive and the food was great.
The food and service at this Melting Pot are consistently outstanding. Highly recommend
I believe it was Sherry our waitress she was very friendly and very informative. She was attentive and was there for any questions we had
The so called happy hour does not exist and real nice when the bartender reminds you that ur in Palm Beach. Oil has changed and the food did not cook correctly and the taste was not good. Waitress disappeared quite often and never got my glass of wine. I may just come for the cheese fondue going forward and bring a flask.
The staff was very accommodating and sat us at a 2 burner corner table. We ha 3 birthdays and one anniversary to celebrate. This is an annual go to place for my wife and myself and a new place for our friends. We will be back.
The place is nice, Good environment, the kids enjoy a lot!!
It was my first time there and i love every minute of it.
It was awesome!! the food was fantastic and our server was great
what a great meal - food was delicious as expected and the service was exceptional.
We were celebrating my daughters an grandmothers birthday a little late. Was also grandmother first time and she loved it.
My family has gone to The Melting Pot for more birthdays than can be recalled. The experiences are always thoroughly enjoyed. Between the atmosphere, warm service, the delicious food and dining experience, it remains a favorite destination.
We had a great time! Our server was delightful and the food was amazing.
Awesome place to have a great dinner or special occasion. A bit pricey but worth it.
We went for our anniversary and had a great experience. Will dine here again.
The server was phenomenal. He was kind to our six year old, attentive, but not intrusive.
Service was awful and took forever every step of through the evening. 20 minutes to get drinks, 20 minutes for cheese course to come before ordering the rest of our food. After management coming to take over service was still subpar. Needless to say we will never return to this location.
Nikki, our waitress, as well as all of the other staff were wonderful! My sister and I visited here while on vacation and it was the best dinner we had all trip.
The Melting Pot was a great time for my 2 friends and I whom are heading off to college!!! The fondue and cook your own food on the table was a unique social and fine dining experience! We most enjoyed the dessert as the flaming turtle fondue was quite delicious!!
Justin was great. Only down side took a little long to get the food out after each part
We love this place as a family, always great food and awesome service, and we have time to have a great conversation.
our server was training, but she was wonderful and made the best cheddar cheese fondue ever!
Fantastic evening! They left rose petals on our table and really made it a special experience. Guy was our server and he was amazing - can’t wait to go back!!!
This was my first time at Melting Pot, it was in a very unexpected location on the second floor. Ask for Wendell, he is a great waiter! The food was delicious and the experience was awesome, I just wish they put timers on the tables to be able to cook your food properly as we over cooked some of our shrimp and steak. Expect to be there at least 2hrs. Will definitely come back!
I went with a bunch of my friends for my birthday and completely loved the experience. I for sure will be going back soon. Everything we all ate was totally delicious. The waiter Nikki was GREAT and completely patient with us all as seeing that was our first time so we were all confused as to how this experience works.
Food was outstanding and the service was excellent. The decor needs to be upgraded. On balance, the experience was good and we will definitely return.
Took our grandchildren to dinner
Our waiter was fantastic. His name was Guy and he made the whole night even more fun. Already planning our return visit.
Wendell gave superb service and he was very informative about the menu. Will definitely be back
Great place to celebrate something special like a birthday. The did not have Heineken beer which was an item they carried before so one of our guests was disappointed by that.
I was last and had to wait 30mins for another table the food was good but not very happy over all wont be going back
Amazing staff and food. Price is a little on the higher end, but you get plenty of food. Great for a date night!
First the table behind us had a screaming match with the waitress because the did not want to pay which then affected us by them moving our table then when we got our drinks there was gross looking particles floating in them, food was okay service was good.