We were seated 20 minutes after our reservation time, only to walk past several open tables. After being seated it took another 15 minutes to get drinks, and this trend continued. After 2 hours of dining, we had just finished our salads (course 2 of 4). We asked the waitress to cancel the remaining courses and left.
Food was amazing! Service was excellent!
For what you pay, the portions weren’t really worth it. The waitress was very attentive when it was only a few people, and then we were forgotten about. It was annoying to constantly have the hostesses walking by us every few minutes, to check if we were almost done. It was hot where we sat as well.
We have been coming here for years, the atmosphere, food, and staff are always amazing.
We had 6:30 reservation and arrived at 6:25. They were not able to seat us till 7:10pm
Excellent service. Waitress was very kind and accomodating
Perfect, cheese and meat was 👍👍👍
Great fondue experience - we have done both dinner and dessert now and really like both. Only comment on the sweets selection is the "portions" or sauces are quite small for what they charge but really like the fact that you can have unlimited dipping selections so we opted for more fruit as the Marshmallows are bit much to dip into the sweet sauces.
Very sad about our New Year's Eve experience. I would normally chalk it up to being New Year's Eve but when your waitress proactively covers your drink bill due to the terrible service and encourages us to write an honest review so the "owners" can see how bad it was, there isn't much else I can say. We had a 7:30 dinner reservation. Upon arrival, we were told we would be notified when our table was ready, no estimated time, no offer of wait in bar...Once at our table about 20-25 mins later, it took another 15 minutes for a server to come by to ask if we had been greeted and said she would take the table...Clearly, we were not in her section and she picked us up. It was freezing in the restaurant - my daughter and I huddled together with my husband's suit coat over our laps for the entire 3 hour meal - yes 3 hours it took from reservation time to when we left. We would have left sooner but since it was a price fixed menu we had paid for our deserts and we figured we had been there that long....It took 2 hours to get to our main course, again a fixed menu choice. The best part was the bright shining light that hit my husband's face like he was being interrogated at the police station. Not only was the light there the entire time but for at least 1/2 hour the light brightness increased and took 2 times to request it be dimmed. I have dined at the Melting Pot before and specifically sought out this place for our send off of 2017. I will be hard pressed to want to dine at Melting Pot - La Jolla again....
Fantastic! We come to the melting pot 5-6 times a year, and all was excellent as usual.