The Melting Pot - Knoxville
The service was very slow and they were out of a number of items which was disappointing and surprising.
Upon arrival hostess said we did not have reservation. I then had to pull up email confirmation to show her. Waited 15 minutes at table with no one serving us. Finally waived down manager who sent a waiter over. He brought us water and spilled the whole glass on me. Then just wiped down table sat the glass upright and refilled it. I had to ask him for another glass and rag to clean myself up with. Not apologetic at all. Just rushed and very poor experience for my daughters special day. Very disappointing experience considering we choose to eat here out of a lot of other fantastic restaurants in town.
We were seated very closely to our reservation time, which was great since it was Mother's Day. The food was great and our server was excellent. We got the Mother's Day special and were not disappointed.
The experience was amazing. Everyone in my party enjoyed it and we had a great time.
Fun place to get a good dessert. Normally do dinner as well, but this time just stopped in for dessert. Delicious as always.
Everyone needs to experience the Melting Pot experience!
Aaron was AMAZING! We have been several times but I can honestly say we have never had a better server. When we come back we will be asking for him. THANK YOU AARON!
My wife and I had such a fantastic 5 year anniversary here. The food was some of the best we'd ever had, the experience was Divine! Our waiter went above and beyond to help us. We will absolutely be coming back.
Have been several times, this time was somewhat disappointed, was not worth the price. Seemed like prices had changed along with menu set up
Our server, Nate was very attentive and knowledgable of the menu. The manager came by to check on us frequently as well.
Everyone was great, food was delicious and service was outstanding!
The quality of the food and the experience of “fondue” dining is AMAZING! Our server was very friendly, polite, and knowledgeable. We love that it’s a slower paced meal, and quiet/private enough to have good conversation.
This would be a five star review but as we were leaving our waiter kindly offered us a box of six strawberries for free because it was our anniversary. He said he found some “extra” in the back. He was an excellent server and we tipped him well. The next night we got our the strawberries to eat them (who can eat anything else after leaving the Melting pot) and at least three of the strawberries were moldy. It was so gross. I almost wish he wouldn’t have offered them at all.
The food was delicious going down, but the night was full of terror as it came back up and "out". The waiter was not very attentive to our needs. It took him a long time to get our beverages at the start. We also asked for coffee with our dessert at the end of our meal, but he was a bit more interested in the four gal party beside us that was as loud as they could be. This was our anniversary meal and we are usually very happy and love The Melting Pot. This visit was very disappointing. We may find a new place to go for special occasions.
Beautiful place, great food, friendly staff. HIGHLY recommend.
We loved our experience on Saturday night! Our waiter, who’s name I didn’t get because of the obnoxiously loud high school prom group sitting next to us, was fantastic.. and I’m sad I didn’t get his name because I would request him from now on. He was efficient, funny, and knew what we needed before we could ask. He made our dinner experience 10x better. The food and service are top notch! The Melting Pot has always been a favorite of mine and I’ll continue to go back!
Outstanding service and food! One of our favorite places to have a date night!
We have visited this location many times, but this time I was very disappointed in the service. Our waiter was not attentive and seemed to be put off every time we asked for anything!
Great waitstaff, Manager stopped by and said hi. Food was great!! Always a nice relaxed experience. Never have to rush. We always enjoy a visit to Melting Pot!!
Thanks to the staff!!
We’ve been to a few different locations; this was by far the noisiest; but overall great experience!
Had a Birthday dinner there for my daughter. Excellent choice for a lovely memory that will last a lifetime.
Always a great place. Our server was Nate, he was so truly welcoming.
Great place for prom dates! I would recommend to all my friends. The staff was very accommodating to us as well!
It was very good and the waiter was great. Not really our cup of tea cooking our own food, but it was a great date night for us.
Wow, turns out when you just go for dessert, you’re treated like an outcast. Our server barely said 5 words to us all night and his tip reflected it. He took our order as he was walking past our table with a tray full of drinks for another table. Used to love this place but it’s starting to look run down and the poor service took away from the fact that we thought we were eating at a special place.
Our server Aaron was exceptional! He made our night even better. Everything was good but we will be coming back for his service alone.
We went for my wife's birthday with our 2 small children (4 and 2) and 2 other adults. No one in the party of 6 wanted the 4 -course meal, we all only wanted the main and dessert. We were forced to wait the same length of time or more as if we had order the first 2 courses (cheese and salad) while other people around us who arrived at a similar time made it through their first 2 courses and some to the 3rd course. This is difficult when trying to keep children entertained. The food was good and up to melting pot standards, however the service to so long to bring the main course that all the broth nearly boiled off and we barely had enough to finish cooking the food. Our server also seemed indifferent to my wife getting dripped on from the A/C ventilation when we complained. This should have been a 2 hour dinner at most and it turned into a 3 hours waitfest.
Birthday dinner with family. Fun cooking together and sharing. Of course the s’more dessert was the favorite !
Aaron was an excellent server!
Awesome experience and our server was fantastic!!!
Great food and wonderful service! Perfect place for our anniversary!
Aaron was a great server. Food was fabulous too.
We were greeted by a great server and he explained everything that we needed to know. He’s recommendations were perfect. He was a great server and very well suited for the restaurant!
The food was incredible and my gluten-free (Celiac) needs were wonderfully catered to. Mason is the most personable, fun waiter we’ve ever had. He made this experience for us! We live almost 2 hours away and we’re in town for a wedding, but will be returning for The Melting Pot (and requesting a table in Mason’s section).
We loved it! Great food, excellent company, and a fantastic experience!
On the positive side, the meats (chicken, Cajun chicken, filet, shrimp) were very tender and the vegetables were very fresh including the salads we ordered.. The martini was ample in size and alcohol content. The dessert plate was varied and very good!
On the negative side, the restaurant is too dark!! It was nearly impossible to read the menu without a flashlight much less see if the food was cooked thoroughly.
This being the first time we have visited a Melting Pot, we felt we “were on our own” with food preparation. We spent much of our conversation time watching our watches to make sure we cooked the meat to the proper temperature.
We love the Melting Pot, and although we save it for special occasions, we always look forward to it every time.