Best service I have had there so far ask for Ian if you go he is great
We love coming to the melting pot and usually have a wonderful time. While we had a good time, it wasn’t the best of all our experiences. Service seemed extra slow and we were tucked back in this corner and while it was nice and quiet it seemed like we were forgotten about for periods of time. Our server was nice. But not overly friendly or extra special. Just nice. We definitely will come back but it wasn’t the usual experience for a special occasion.
we went for prom and it was amazing
Usually a great time, but this last visit the Salad course came AFTER the Cheese Fondue AND they only brought veggie-dippers for two rather than the 3 that we ordered and paid for. Also drinks were never refilled.
Awesome atmosphere!!! Had a great time!!! We look forward to coming back soon!
The food is obviously good but we can't say enough about the service we received from Aaron. You should definitely ask to be seated in his section.
We came to celebrate our 30th wedding anniversary. We have come to the Knoxville location for our 10th and 20th anniversaries, so of course we had to come for our 30th. Our server was fine but didn't do anything out of the ordinary so I rated her as being good. She told us what we needed to know about the menu and then she kept herself discreet and didn't bother us. Unfortunately, we were sat in a booth next to a group of 4 that had 2 kids with them. They were loud and noisy and kept fussing at those kids, so at times it was hard to enjoy our own conversation. Also, I felt the muzak was not loud enough. I could barely hear it. I don't necessarily want it to be blaring, but a notch up would've been good, and maybe that could've helped drown out that other table. Food was delicious as always. I ordered 2 Love Martini's and if you like sweet cocktails, it was great, so order it! Melting Pot is pricey, but it's a fun place to go!
Awesome as always. Never disappointed. Love the special event offers.
Great birthday fun with friends. Cheese and chocolate fondue was awesome. Or server Aaron was exceptional.
You go to the Melting Pot for the fun of going to the Melting Pot. Who doesn't love warm vats of cheese and chocolate? It's a fun time and the staff were great.
Service was not that great and dessert was. Or that good
This has been our place for YEARS. We go at least twice a year for a birthday and/or anniversaries. The service is unmatched by any restaurant. We love the Melting Pot. Only thing we'd change is the location. We wish you'd move to west Knoxville or Powell or anywhere. Just get out of the old city and the constant noise of "live music" and those damn train tracks.
The food was great as usual and our server was very professional and did an outstanding job. Here was the negative to our experience. I have been to the melting pot countless number of times and usually with a group of 4 or more we receive a good sized table and more than one pot. This time we had a group of four and they put us at a small table that is usually used for 2 people on a date. At this table it only had 1 pot which we barely were able to share the cheese and the chocolate. It took forever to cook our own food in one small pot. I can't speak for the rest of the group, but I walked out and went home and got something to eat because I was still hungry.
I always enjoy going to the Melting Pot and the April special for Endless Fondue was a great reason to go again! As always the food was great, but what made the evening was our waiter - Aaron. He was very attentive, but never hovered. He saw immediately that we knew the Melting Pot experience and proceeded to tailor the service to our requests, including modifying the types and amounts of sauces, veggies, etc. We will definitely be asking for him again!
Normally, we love The Melting Pot, but this time it was lacking overall. The service was mediocre - we had to ask for refills among other things, then he would forget and we’d have to remind him. Also, the kids menu seemed to have less meat on it as usual (same price). We were disappointed that cocktail sauce is not offered anymore, we did not receive the Gorgonzola sauce as usual, and the green goddess sauce just tasted “off.” And they were out of potatoes! The biggest disappointment was the chocolate course....we did not recieve for dipping the brownies, chocolate chip cookie, or Rice Krispie treat. The portion size was very small for what we paid. By this time, we were just ready to go. After this disappointing experience, I doubt we’ll visit again.
However the service was slow and disappointing
The service was exceptional and we enjoyed the conversation with our waiter very much. Thank you Aaron, good luck in your future endeavors.
Our server was great, we will ask for him again.
We had a wonderful date night here. Every one was very nice. The guy who waited on us was a bit forgetful. It was a little annoying but nothing that ruined our experience. Over all wonderful and we will be back!
I have ate here before. But the server that I had at that time, I had to wait on her for long periods of time. And they weren't that busy, so I don't see the reasoning behind that. We weren't advised that cooking style would make a price difference, which would actually make it $6.95 more. And while you're cooking with oil, the oil was popping out all over the table and all over us. Amazon unable to find anyone to help us. So I'm not sure if I will come back anymore or not.
The melting pot is a great place for a date or special occasion. I love the wide variety of cheeses and add on items. The service is always spectacular.
It was a good experience, but way overpriced. I'm fairly positive the hostess was on speed, but that didn't bother us. Just thought it was noteworthy lol. If you are prepared to drop over 100 dollars for a full dinner and dessert than I would recommend this restaurant. I just don't see a reason to charge so much.
Great food, people and a very relaxing comfortable environment I purposed here everything went 👍 request Evan for a server does an excellent job.
Great place to eat. Service was great and food was good.
We had a wonderful time celebrating my girlfriend's birthday! The food was good and we definitely left satisfied.
Best meal we’ve had there ever!
We had such an amazing 4 course meal, we could hardly walk up the stairs to leave the restaurant lol. You won’t be disappointed if you’re going here. Their mojitos were delicious too!! Great food, service, and drinks!
My husband and I have been hete twice for a date night. Both times were memorable. The service was exceptionally friendly and informative. The atmosphere was cozy and romantic. The food was prepared beautifully. Our server made an amazing presentation of cooking the fondue courses and artfully explained the dishes and cooking instructions. It can get a bit noisy when its crowded but other than that we had a marvelous time and can't wait to return again.
Ours server Aaron was the best. He went out of his way to make sure both me and my husband enjoyed our experience there.
I always enjoy dining at "The Melting Pot". I have ate there countless times and will continue eating there until I just physically can't make it anymore. This past time was just to spend some time with my grandmother which I'm going to cherish because i feel that she doesn't have a great deal of years left. She was really excited after i took her the 1st time on her 86th birthday and she absolutely loved it. I love everything about this place and the employees are great as well. Keep up the good work.
Not sure what was going on this night. I’ve been to the location several times and had great service. We were there for over 3 hours. We spent more time waiting on food and drinks than eating. The orders were wrong. The cheese was messed up and we had to wait for the bread to dip. Considering it isn’t cheap to eat the full meal with drinks. I would like to have better service and food. I will reconsider choosing melting pot as my occasion go to from now on.
We made a reservation and were seated quickly. It was our anniversary and we were gjven a card. We had the 4 course meal and it was very good. My husband got a wine flight and some were a little slow to come out. The restaurant was very crowded so the service seemed about right. Would be nice to have more vegetables (broccoli, cauliflower, etc.).
We had a great time! My kids enjoyed the fondue experience.
Our waitress was great! I think her name was Akeena? We asked how long she had worked there and she said it was her 8th night out of training. She did awesome!
We have been many times before, usually for special occasions such as birthdays, anniversaries, Valentine's day, and holiday parties. This time was nice enough - but really wasn't up to par with experiences we've had in the past.
The restaurant was somewhat slow, not many people in there at all. We were seated at a nice table in the corner, but then a large, noisy family with what sounded like 4 children were seated adjacent to us. There were MANY other places available that they could have been seated at, but they were seated VERY close to us. We could hear nearly every word spoken by the parents and every word screeched (or spoken) by the children.
Our food was good, but not the great I've come to expect. The cauliflower in the veggies that came with our cheese had black/old spots all over them. While I'm aware that cauliflower does this, and its usually fine for a few days, this is NOT what I expect when paying for a high quality meal. We had way more "dippers" than we had cheese, then, at the chocolate course, we had way more chocolate than we had offerings to dip in it. I suppose I should be happy about more chocolate, but eating it with a spoon just felt silly. Maybe the point there is to encourage you to "upgrade" to a pricier dessert dipper tray.
We will likely consider the Melting Pot for occasions again, hoping that this was just a fluke.
Lovely! Great atmosphere
The food was incredible, but I have to say our waiter made our dining experience more enjoyable. He took the time to explain everything to our table of 7 (all new to the Melting Pot and the fondue experience).
I highly recommend this restaurant for any occasion or just a casual evening out.
We had questions but they weren’t really answered, they were just reread to us from off the menu. The waiter next to us was explaining everything to his tables. Overall was good and fun
Our server, Ian, was amazing! Such a great conversationalist and wonderful server! My boyfriend and I had the most amazing meal and a very memorable experience! I wish we would have gotten a picture together but we didn’t think of it! You should add that to the experience!!!