birthday, rehearsal, wedding, celebrate, grad*, engagement, dinner, lunch, reception, luncheon, shower, bridal, baby, bachelorette, business, ceremonies, awards, graduation, client, employee, appreciation, boss, gift, chocolate, fondue, strawberries, romanceView Private Dining Details
Great meal as always but service was a bit lacking. Ordered the wine flight and was halfway through cheese course before first glass arrived and completed the salad before the second arrived.
We had a great lunch on Sunday. The place wasn’t packed we did have reservations which I think is always a good idea for Plaza dining. The food was terrific and our server Jesse was great. We had a couple of drinks from the bar both fantastic. The flaming turtle is to die for.
I have been to the melting pot 4 times. The first 2 exeperience was amazing. The waiter and waitress made the experience. The last two times was awful. The waiters didnt know what they where doing. I would recommend you training your staff a little more. The food was good! Melting pot used to be my favorite restaurants, but it seems like it's gone down hill.
Great time. Great food. Excellent chocolate!
Excellent date night venue!!
Lost my receipt and it's been a couple days, but the gentleman that took care of us was fantastic. He was around when needed, but not pushy. He admitted to being only 20 and not knowledgeable about our alcohol questions, but he was honest and knew the rest of the menu. Would love to have him at my restaurant.
We love The Melting Pot! We try to go every year on our anniversary, this year we tried the Mojo cooking style and it was excellent! Bananas foster for dessert capped the evening. We've always had great service and our waiter this year was informative and funny. :-). Makes us think about celebrating our anniversary more often!
Perfect place for leisurely dinner where conversation can thrive. Great service and food.
This was our second time going to the Melting Pot. The first time was amazing. We had great service and the food was amazing. This last time was not that great. The food was amazing as always but the service was horrible. We were there for over 2 hours and most of the time we were waiting on our server to serve us. We were also stuck in a booth right in front of the kitchen, which was not pleasant. I wish I would have went somewhere else for my birthday dinner to be honest because that was not enjoyable like I'd hoped.
Waiter was friendly but our dinner was THREE hours long! Two managers were helping him. It may have been prom, but even after the rest of the restaurant emptied out service was slow slow slow.
Restaurant was dirty
This was my daughters prom night and the service was horrible. Don’t understand why expensive restaurants take advantage of teenagers.
I love this place from past experiences...and they did discount our food on this visit...but the service was absolutely horrible...we were there for 4 hours...they told us our server had an emergency (which we understood) but no one picked up our table successfully...and our orders were all wrong ....and didn’t really understand why..they weren’t really that busy
Waited for 20 minuets before I had to tell a passing server that we haven’t been helped at all. No drinks or anything. Our server was awkward and not helping a lot. He left mid meal and another server had to take over our table and others. Food was great and was fun.
My fiance and I had the dinner for 2 special. Everything was delicious and the service was delightfully prompt. Our server was very knowledgeable about all the options and made our 1st time at the melting pot an absolute pleasure!
Took 45 minutes after we were seated to get a drink and order an app. Everything took far too long, and I know to except a long dining experience with fondue, but our waiter was just too busy to do his job properly. The wine we ordered was bad, and we kept having to remind our waiter of things he forgot, and wait an absurd amount of time to then get. The hostesses had zero personality, the restaurant needs a face lift... and new music, it was terrible!
Very hot/warm environment, but food was consistent with all other Melting Pot locations. Service was great, just wish it had more of an appealing ambiance.
The cheese and desert were very good! Our service was very poor. We could barely hear our waiter and he didn’t explain our menu to us which was very confusing itself. The main course was not filling. The courses didn’t flow and we had a lot of wait time in between courses. Over not somewhere I would eat again or recommend.
We visit The Melting Pot frequently and the last time was for the World Cheese Fondue fest. It took longer than usual to get the cheese fondue especially with the restaurant not being busy. We ordered chocolate fondue and asked for extra bananas for it. We received an extra plate with four little slices of the banana on it. Next time I will bring my own bananas. There was leftover chocolate as there was not enough dunking items provided.
Service was terrible , I was sprayed in the face with lemon, the server didn’t know the menu, apologized, brought us the wrong salads, kept apologizing. We watched the other good servers explain the food and how to cook it. Ours just told us “you will get the hang of it” Could have been a good night
Great service! We had a great time!
The food was great; however the service was very slow. I understand that the Melting Pot is usually a longer affair dinner experience and not a quick bite. But during our 3 hour dinner, we counted more than 1.5 hours of it as long term waiting, watching an unattended hot pot over dirty dishes without waitstaff in sight. And this was from 9-midnight with the restaurant 75% empty. At the end of the night, feeling good about dinner finally being over and that we could leave is never a sign of a good dining experience. The food was amazing, but the (lack of) service means that we will not be repeat customers.
The melting pot is amazing and I would definitely recommend. Our service was phenomenal.
The cheese fondue and dessert are amazing
Normally a great experience; food was superb as usual. It had been a few years since we'd been and it has always been the place we go to celebrate anniversaries. This time however, we arrived 45 minutes in advance of our reservation and asked if it were possible to be seated early, the hostess said yes and indicated it would be a few minutes and we indicated we would wait in the bar. We waited until the original reservation time and had to go back to the hostess stand to learn they had given away our reservation. They seated us 5 minutes later, though to a waitress that was either overbooked or poorly attentive. It took 15+ minutes to get drinks and place the order, another 10 minutes to start the cheese, salads came decently timed. 15 minute wait for main course after finishing salads, another 15 minute wait between the main course and chocolate. The kitchen manager comp'd one set of drinks for the wait on the main course from a printer issue, but it was a small gesture given the shear amount of delays in time and occurrence. We'll be back trusting this was but a fluke.
Easily the best dining experience I've had. Our server, Jacob, was very informative and helpful to us, as it was our first time dining at the Melting Pot. Food and service, spot on.
Fun time. Wish hostesses were nicer. Pretty overpriced.
4 course meal was amazing
Awesome. Loved that our name and special day was on the video board when we arrived. Scored major points with my wife 😁
Great experience as always. It was my wife's birthday and we did the couple deal. Just awesome.
Obsessed with the Melting Pot! Loved being able to sit in Lover's Lane.
I have eaten here several times and do understand it is an experience and not a quick meal however, this time the service was extremely slow, impersonal, and just not what one would expect for such and expensive meal.
Sadly the service did not live up to what I would expect at an expensive restaurant. I expect excellent customer service and attention to detail when I am spending $50/pp for dinner.
The food was excellent, but the service was poor. We were constantly out of water, was never once offered a refill on our beer/wine. We waiting way too long in between courses for service. Again - the cheese, the meats and the chocolate was absolutely amazing. The service was on the far other end of the spectrum.
Our waiter was fantastic! It was a fun experience. The cheese fondue was my favorite!
It was my Son’s birthday and I asked our server to bring out a special dessert with a “happy birthday” written and a candle. We came here last year and our server did that for him and he was so happy. However, this year our server completely ignored my request even though he acknowledged what I said and told me he would. Nothing special was done and it was very disappointing.
The carpet was VERY dirty. The server was friendly, but spoke very quickly, didn’t communicate our options well and was not attentive.
Our service was awful. The waiter splashed us with food and water , we were brought the wrong food & check, we didn't receive 2 sides that we paid for even though we requested them. The manager offered us free chocolate in an attempt to satisfy the poor and incomplete service. This added insult to injury. It was my daughter's birthday. I paid $200 for bad service & missing meal components! I've reached out to management in an attempt to allow them to make this right. They refused. Highly disappointed.
Celebrated my 60th birthday at The Melting Pot. Had a great time. Food was so tasty. Entire experience was awesome!!
The manager waited on us and he was fantastic! He made our dinner a memorable first time for our kids and now it’s their new favorite! All his suggestions were spot on especially the dark chocolate for dessert. Can’t wait to go back!
A bit confusing if you’ve never eaten here before. Our waitress didn’t do a very great job at explaining things, so we really just winged it. But overall the food was really good and so was the atmosphere.