The Melting Pot - Kansas City
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Birthday dinner for my daughter, while rhe food was fantastic. The service was fair to poor for the price. Our server was not attentive a,,allookom
We used to go to the melting pot a lot but haven’t been for a while. It is clear that portions are small as possible and the profit margin controls. Great server. Disappointing meal.
Great service and good food! We enjoyed all of our meal; especially the chocolate!
Glad you enjoyed Shelley, thank you for the review!
Everything was good, except it took extremely long. From the moment we sat down, it took two hours to complete the 4 course experience. The waiter was nice, but sometimes too much of a good thing is not good. He thought it would be a good idea to add an extra package of cheese to our fondue. It was too thick and rubbery and did not stick to the foods dipped into it. He made a huge mess when making it and didn't clean it up before the remaining courses. Btw, you may want to put some cushion around the pole under the table in the small curve booths. My knee hit it twice and that really hurts!
Tyra, thank you for the review. Your feedback will be shared with our managers and wait staff. Hope to see you again.
Hardly anyone was in the restaurant. So service and drinks were slower than anticipated considering there were only 3 tables total of customers!
Peggy, thank you for taking the time to provide your feedback. Service pace will be shared with management and wait staff. Hope to see you again.
Second time going to The Melting Pot. Were sat on time in a fairly empty dining area. After drink orders were taken the cheese course was brought out and prepared, however the server added too much liquid to the cheese and had to go back to the kitchen for more. The cheese was alright, nothing special. Server admitted it was bulk bagged cheese, not freshly grated. Main entrees took a long time to come out, and after explaining the cooking times for eat meat, the server forgot to turn the cooker up to a higher temperature, causing the food to take several minutes longer to cook, which was frustrating. The water wasn't boiling, luckily neither of us got sick from undercooked chicken or shrimp. Could have been very bad if we had listened to the servers cook times. Chocolate course was mediocre.
My wife and I still have a good evening, but it could have been so much better. Two other tables that were seated after us left before their entrees were brought out due to the extremely long wait time. it took us an hour after being seated to get our entree, and another 45 minutes after that to get the chocolate course. We enjoyed our evening together but probably wont go back to the melting pot, due to the underwhelming food and sub-par service.
Outstanding service and had a great experience. One of our favorites.
Glad you enjoyed Rob, thank you for the 5 star!
Josh & Brooke were amazing! They made our celebration unforgettable and ensured that we will be coming back!
Thank you Rachelle, glad you enjoyed!
Fabulous experience! Loved the service, food, and the spot we were seated!
We have come here tons of times, we've had a couple times where we had issues but it wasn't really with the food ever. This time the food has changed so much. We were told they had new owners and we already could tell that. Everything is so watered down, the cheese wasn't even cheese, it was water and some yellow stuff, the chocolate we picked white chocolate and it was clear it didn't even resemble the chocolate we used to get. We were really disappointed.
It's in the bottom half of an existing building the restaurant is dated and dingy, The quality of the ingredients is fair. Great idea, poorly executed.
I am sorry to see that your experience was not better with us. I am with a group who recently bought this business. We are working a quickly as possible to improve the space and service. We are going to freshen things up in the bar and dining rooms. Thank you for taking the time to provide feedback.
Had a wonderful time at Ladies Night! Thoroughly enjoyed the meal and drink specials! Brie & Bacon Cheese Fondue was so yummy!
Horrible service. Did speak w the manager, but the service didn’t improve.
We had a group of 8 ladies celebrating 2 birthdays in the group. Our server was friendly and fun. We had a great time!
We celebrated my daughters 8 birthday and she absolutely loved it! The server took great care of us and helped accommodate 3 very excited kids! She looks forward to going back!
Great service, so friendly. The food was amazing, so much variety. Very romantic...
Great customer service and great food. Wonderful experience
Food is pretty good. Rather pricey for what little you get. We waited at least 30 minutes after our cheese was finished before we got salads and another 30 for chocolate. 2hrs 45 min for 3 courses. One cheese burned- no water in pot.
The staff was super friendly and knowledgeable. They made excellent recommendations and our meal was amazing!
Nothing special. We went to The Melting Pot because we’d heard rave reviews. We were not impressed. We didn’t want the 4 course meal, and were made to feel that was an unusual request. A long wait for some melted cheese and a cocktail. We chose to skip dessert and leave.
Unique food experience. Best for special occasions as it is pricey. We enjoyed the 4 course meal with the wine flight of 4, 3oz pours with our meal.
Not worth anyone’s time or money. Cheese dip was okay but the bread was stale and the veggies given extremely limited. Glad we didn’t order anything else but the dip.
Drinks are extremely overpriced. Fondue was not prepared correctly but owner fixed it for us. Will go back but not for drinks.
I enjoyed my first time at Melting Pot but the friend I went with has been there before. I would have given all great marks but the night we went they were out of the panko bread crumbs and instead of telling us that at the beginning when we ordered when our 3rd course was brought out was when we were told and the batter did not stick at all. I would have preferred to get another choice for the cooking method had I known. There was also a long wait for our drinks at the bar. But our server was nice and helpful I enjoyed taking my best friend out for her birthday!
Thank you for the review Elaina. Our apologies on bread crumb miscommunication.
The Melting Pot never disappoints. The food and service are excellent. I return often.
Thank you for the kind words and review!
The food was great, the service was splendid until our waitress disappeared for a while then came back about 20 or so minutes later as if she had been there the whole time. Though she was super nice and friendly. Overall it was a fun experience.
Great experience 👍
Glad you enjoyed!
Had a great time. Wait staff excellent. Food superb and fun to make. A little pricey but the overall experience offset that somewhat. Would do it again.
Thank you for the review Terry. Glad you all enjoyed.
Got outta town for a date night and we love to go to this place. Food is amazing and our service was spot on! Will be back again for sure, hopefully sooner than later.
Glad you all had a date night. Thanks for choosing us and we appreciate the review.
Really good food. The gluten free options were great and I did not get sick which means their was no contamination issues. Really a great experience.
Jottedd, thank you for the kind words and review!
The Melting Pot provides a unique dining experience. It would definitely not be as good as a couple - it is more of a group place. Going as a group allows you to try multiple things. There is a lot of food, so be aware of that. Our servers were not the greatest, but I think that may have just been an anomaly. It was fun to go. I would warn, though, it is pricey.
Server was great, friendly and prompt. Kept the meal going without a lull and it was pretty busy. He did a amazing job. Food is fresh and fun to prepare. The california salad is my favorite. The flavors are fresh and blend together so nicely. Options are plentiful and you get a lot of food. I always buy a bottle of the garlic wine powder to take home. It is excellent on different things and I love using it. Bring a group and share the experience.
It has been over 10 years since the last time I have been to a Melting Pot, and after returning for another try, I was thoroughly impressed. The service was great, but the food was outstanding. Definitely will be back sooner than later.
Love this place. A favorite stop for my wife and I on our KC getaways.
Everything this visit was top notch as it always is. From the service to the food , it was all outstanding. The staff go above and beyond to make sure you are happy and the food is absolutley delicious!!
One of the best meals I've had in a long time and the server was fantastic.
Definitely isn't worth the cost. I'd prefer just a nice steak from literally anywhere else over their 50 dollar meal. Kind of a cool experience, but it isn't what it was made out to be and I'm not the only one who agrees with that.
The service was extremely slow. We had a long wait for everything from our drinks to a clean fork. Dinner was served but the pot would not heat up. No one checked on us for 15 min. We struggled to get someone’s attention. We asked another waiter for help and never saw him again. The wait staff seemed overloaded. We finally went to management and he was little to no help. I will never come back to this location or any of their locations. These restaurants used to be fun and I left feeling stressed out on my well earned Saturday night.
very enjoyable night. I was there with 3 others for a birthday celebration . It was fun to see my name on the screen wishing me a happy birthday. Wait staff was very helpful and pleasant.
One of our salads was not correct. The food is very good but a very small amount for the price.