The Melting Pot - Kansas City
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Was good overall only bad thing was first time taking my son and they sat us at a table with only 1 burner so we all had to choose the same cheese and chocolate
service was incredibly slow, despite the restaurant being barely occupied. There were four tables around us that weren't bussed with dirty dishes covering them. The workers were not kind or apologetic. The food is made of incredibly simple ingredients for such a high price-I will make my own fondue next time.
We had a reservation for 7 pm, got there at 6:45 and the hostess didn't even make eye contact with us. When she did speak it was as if she was mad or annoyed, she did say that they had tables available and we would be seated, so we waited to be shown to our table, but that didn't happen until 7:15, so not sure what that was about. Finally got there and it took 10 minutes for our order to be taken, and then another 10 for the drinks we ordered to come out. Then the burner at our table wouldn't work, so we waited 30 minutes for steam that never came. They switched burners and siad if it didn't steam they would come back and move us to a new table. 30 minutes later no steam, and finally we just said screw it and left. The waitress was actually very nice and comped the wine, but that was the only good service they had, everyone else in the restaurant walked around as if you weren't there. After 2 hours of no food, we went to Gram and Dun where they gave us free bread to eat while we waited for food because we were starving, and then free dessert just because.
I had a 5 pm reservation for a belated Valentine's dinner. I wasn't seated until 5:20
I had previously order a gift bag for my fiancé. While we were waiting, the young lady at the front desk proceeded to put the items in the bag as we watched. To say the least, it wasn't much of a surprise to my fiance as to what was in the bag.
It seems to me, if you know there is a 5pm reservation and that reservation came with a gift bag, the table and the gift bag would be ready prior to our arrival.
The wine we ordered was not available as apparently the bar manager failed to place an order
The chocolate was to be flambed but again the bar manager did not order the appropriate rum to flambe the chocolate. Again, disappointed
You may also want to catch up with technology and have internet service. We wanted to post our experience to Facebook but because you have no internet, we were unable to do that.
The table service was excellent.
Our waiter started off with a rough start but ended it strong.
The food and service was really good, but it wasn’t very clean and there was a lot of food on the ground under our table and walking to our table.
We enjoyed all of it!! Food
Our servers was hard to find, spilled wine on our table and didn’t clean it up. Used a tool out of his pocket to hold the bowl while melting out cheese and ended up getting our cheese all over that tool, very unhygienic. He needs some work on his service skills, especially food handling. We struggled with how long to cook the meats. A digital clock or timer on the wall would have been great. Other than that, our drinks were strong and tasty, the meal was pretty good. We were stuffed! The restaurant is very dark but quiet.
Great experience for me and my family. Food was excellent as always. I have a daughter with type one diabetes and the service Staff was helpful and conscious of this . Highly recommend and will return
Amazing experience. Pricey, but reasonable for how long you are there, the service, and ambience. Each booth is very private, easy to forget that there are other people around you. We had a problem with our burner and the quickly found us another table and moved all of our stuff for us. Wonderful time.
Waiter forgot my item and then tried giving me his own money to pay for it
Fantastic food, amazing service! Even though it was quite busy, our waitress was stopping by all the time to make sure any need or question would be taken care of right away.
The food and drinks were amazing. It was certainly a fun date, however I immediately noticed it took 6 minutes for our wait staff to greet the table (I am a server, I try to green within 45 sec)… I'm also not exaggerating, after the first couple minutes I got impatient and started a timer on my phone. The waitstaff was fun, bubbly, and knowledgeable about the menu, I have no complaints about her personally, but I do think she was slow.
We did the four course, and between each course was a good period of time (too long). We ended up leaving the restaurant about three hours later (7:45-10:30p). It wouldn't have been so bad but the booth cushion was very uncomfortable and the whole building felt like a furnace. I was sweating and uncomfortable for almost he whole duration of three hours.
The food was incredible. Theresa was awesome and took excellent care of us. She was attentive to our needs but kept her distance and didn’t interrupt us every 5 minutes asking how we were. The dessert was one of the best I’ve ever had.
I was surprised that the shrimp was not de-vained for what we pay for the meal. And the service was okay, it seemed like we were waiting a lot for our server to bring things and food to the table. It didn't seem that busy when we were there, but maybe they had a lot of other tables they were serving too...
I would recommend The Melting Pot for dessert and adults only experience. The whole meal experience is very long and drawn out, we had 2 children with us and were there for 2.5 hours.
Long waits bad servers id want my money back overall really bad experience
One of my favorite places to eat. Our waiter was fantastic and surprised us with a champagne toast for our engagement.
It's more then food... It's an experience.
We went for my daughter's birthday. It was a great time. Our server was very good.
We got there and the girls working the desk were very unprofessional and acted put out because we had a reservation at 6. We had to wait 20 mins to get seated. Let's just say the food was the only decent thing about it. The waiter was sloppy and messy. They didn't even know the specials that were going on. They attempted to help make the food at our table while spilling things all over it and making a huge mess. It took 40 mins to get out dessert and 20 mins or so every time to either get a refill of water or even asked if we were ready for the next course. It took so long at one point our liquid for cooking was half boiled out because they didn't come back to check and bring us our meat. At the end of the night we asked to talk to the manager who gave us $25 off our bill. The waiter refused to come back to the table and check us out and the girls behind the front desk acted like they had no idea how to ring out tickets so we had to wait again for the manager to help us. We were there for over 3 hours. Would not recommend and will not be going back. It's highly overpriced for a horrible experience and mediocre feed.
We have been to Melting Pot a ton and always go on my wife's birthday. This time we went we had the worst service we have ever received. It took forever to get anything delivered to our table and we always had to ask twice for things. We finished our dinner and our waiter finally got around to ask us about the desert portion for the four course meal. We gave him our chocolate order and didn't see him for almost 30 minutes. We finally grabbed a different waiter walking nearby and they got our chocolate delivered in less than a minute and said nothing had ever been put in.
Usually we have no problems here and we love the restaurant, the only negative part of this review is on the waiter we had.
We will definitely be back to Melting Pot again, hopefully with better results.
Our waiter was terrible. He had to be asked 5 times to bring my husband his coke. He spilled half of my martini before he ever got it to the table. He got our order wrong 3 different times when bringing it to the table. The service was completely inadequate and we should have been sat at a better table rather than in a booth for 6 with a high chair in a high traffic area. I called 3 times earlier in the week to avoid some of this and it still didnt get handled. 3 of the people with us were first timers including the birthday boy. We weren't given silverware until asking for it twice. The salads were wrong. All diners were very disappointed. It was a waste of time and money.
This is my personal favorite destination for a date or double date. Its not great for casual dining or children but is perfect for a night out with my wife.
We’ve been here before and loved it. But this time our burner didn’t work so the cook time took forever and our waiter just said oh well it will heat up eventually. The noise was loud with kids during lunch time. I’ve never had issues with dinner but our lunch experience wasn’t the best.
Our reservations were at 6:30 and we were seated immediately. We didn't get out until 10:00... Not because we ate slow... We had kids with us, so this was an issue.
EXPECT A LONG NIGHT.
The server was VERY busy. Glasses were not clean upon our arrival, I can only assume that was the reason for the delay between courses as well.
Overall, the food was great. It was a fun unique time... Just too long.
Our service was terrible. Fortunately for the melting pot the food made up for it. Our reservation was for 6 and we were there until 9. Felt like half of our time there was spent waiting on our waiter. He also messed up one of our orders of chocolate, giving us turtle instead of s’mores. When we all got our bills, he had gotten several things wrong. Since we had a party of 8, gratuity was included already and so we don’t think he really cared about his performance since he was already guaranteed a tip. The only reason I’d come back was because the food was so good. Expensive, but so good. Highly recommend the 4 course dinner in spite of the price. It’s well worth it.
Facility was a little cold. Waiter was excellent. Food a little overpriced. Was great for something very different. Worth a try.
Our waiter was absolutely amazing, and the food amazing as always.
We arrived a few minutes ahead of our reservation time and were seated in a satisfactory amount of time, however we arrived to find that our table had not been cleaned, and neither my fiancée nor I noticed until we put our hands on the table which was sticky, dirty and all around disgusting. After we both took trips to the restroom to clean up, we asked that the table be cleaned, and a bus boy wearing a Patrick Mahomes Chiefs jersey (another bus boy we saw was wearing a hoodie with baggy cargo pants or sweats, none were in any type of discernable uniform) walks over and partially wipes off the table with a dirty rag. This was the theme of the evening for Melting Pot, as the floors and other surfaces in the dining rooms were equally as dirty.
Against our better judgement, we decided to order anyway. We placed our first drink order at the same time that we ordered our food, and after waiting about 30 minutes for our first and only drinks to arrive, the waitress finally drops by to tell us that she's going to go look for our drinks. We waited about ten more minutes and still no drinks nor a first course had arrived.
We decided to get up and leave.
We went right next door to Kona Grill, which is an excellent restaurant that's obviously being run by an infinitely more competent manager. All of the food was amazing and cost half the price! Kona Grill is highly recommended!
I have eaten at many melting pots in other states before. This was my first time visiting the Kansas City location. Food was great, as always. Service was marginal. The server had only been worker there for 2 weeks. With that in consideration...When I would ask questions he would come up with his own answer and then come back to the table a couple minutes later with a different answer. I understand if I ask a question that he may not have known the answer to, but I would appreciate being honest about it to begin with. The atmosphere.... WOW. VERY DISAPPOINTED. There were employees wearing sports jerseys and sweatshirts with stars on it and their hood on. That is beyond unexceptable. Especially since I am paying at least $150 for only two people. And on top of all of that, we were brought new water glasses half way through our meal. My boyfriends glass had lipstick marks all over it. I asked to speak with a manager and as I was explaining why I was uncomfortable, she just looked at me like I was being unreasonable and asked if I wanted a new glass of water? Extremely disappointed in how unprofessional the workers and management are. I will not being going here again or recommending this location to anyone.
We really enjoyed dinner. I was however, suprised by some of the staff in scruffy jeans. One guy in a hoodie with the hoodie pulled up over his head, busting tables.
The food was good, we had never been before. It was fun. My grandson had a blast!! He was so excited to cook at the table and try everything.
Give it a try!
We had to wait to be seated for 30 min after making reservation. We were seated by a table of several little children so the noise level was high. Our server had very long nails and it didn't look good while grating the nutmeg into our fondue pot. Two of us had dirty silverware along with noticing how dirty the floor was ( we had dropped something to notice this). Our server had our "3 pot" table for the first time and didn't have any help, it was also difficult for us to navigate how to order with a "3 pot" table and she couldn't help us to navigate. Our salads took over 30 min to receive and the meat took a very long time to the point that the server said she had to have "words" with the kitchen. The wine was good and the chocolate came out quickly along with extra food for the fondue. Lastly, we noticed a young man in a hooded sweatshirt (wearing his hood up) to pick up extra dishes, it didn't look professional at all.
Food and experience was amazing as always!!
Angelica was amazing! Very personable and knew what she was doing. We enjoyed our date today and looking forward to coming back
Not good. Server tried very hard but obviously had no training. Staff in general was a mess, manager was very overwhelmed. Food was ok but the whole experience left a lot to be desired.
Last day for Restaurant Week. Everything was so good!
Our first table was very narrow so that my tall husband’s knee was smashed against the heating element. Then that table faced directly down a dirty hall into the kitchen. If that had been the last table available, no problem. However, we had reservations, and it was early enough in the evening. There were other tables. Thankfully, they were able to move us. Our waitress was attentive and helpful. The front staff was aloof at best. The food is tasty but probably overpriced. Price is more for the experience. I did think there would be more cheese and less me fixing my own food, but that is on me for not investigating the menu more thoroughly.
Not kid friendly, takes more than two hours for a meal. Like the idea and meat was marinated well but for us the experience was not worth the price.
Our server was amazing. We had a wonderful time. They honored an expired coupon, which meant a lot to me. Good customer service will always bring me back.
This is a cool idea and has good food, it is pricey for what you get but a good one time or every so often meal! fun idea!