The Melting Pot - Grand Rapids

Sort by

Filters

1. L

   Laura

   Grand Rapids

   1 review

   3.0

   1 review

   Dined on March 18, 2023

   overall3food4service3ambience3

   The whole experience seemed rushed. The server was confused about the menu and what was available. Nice person but not well prepared and seemed to have too many tables. He was always in a hurry. The cheese fondues were excellent and the main courses good. The receptionist couldn't find our reservation at first and was not very friendly. Overall very average service from a place where the dining experience and price would dictate better service.

   Report
2. LL

   LeonL

   Grand Rapids

   1 review

   5.0

   1 review

   Dined on March 18, 2023

   overall5food5service5ambience3

   Got seated by front door, cold and breezy day so whenever someone was coming or going we felt a cold draft. Otherwise it was a great experience as always.

   Report
3. JL

   JanetL

   Grand Rapids

   9 reviews

   vip
   5.0

   9 reviews

   Dined on March 5, 2023

   overall5food5service5ambience5

   Delicious, stupendous, amazing!! Joseph (the manager) was our server and he's fantastic!! This was our first visit and he explained everything. It was the best meal we've had in a long time. We will definitely return!!

   Report
4. OT

   OpenTable Diner

   Detroit

   1 review

   2.0

   1 review

   Dined on February 26, 2023

   overall2food5service4ambience4

   We were pleased with the food, it was exactly what we expected. What was unexpected was the hour wait after we checked in for our reservation. We had booked a 7:30 reservation and weren’t sat until 8:30. Everyone else in the lobby seemed to be in a similar situation. The staff was very polite and apologetic but it was still ridiculous. Don’t accept multiple reservations if you can’t take handle it!

   Report
5. OT

   OpenTable Diner

   Grand Rapids

   1 review

   1.0

   1 review

   Dined on February 20, 2023

   overall1food2service1ambience2

   The service was terrible. It was me and my girlfriend’s first time coming there we had questions. The server didn’t answer any and expected us to just know the bartender took forever to get our drinks. It was not the cleanest. For a restaurant making decent money the booths were torn. Just a overall poor experience.

   Report
6. BG

   BrianG

   Grand Rapids

   64 reviews

   vip
   3.0

   64 reviews

   Dined on February 19, 2023

   overall3food3service3ambience3

   Nice dinner. Service was better then usual. Still love the food although it seems to be a very long dinner with all the courses.

   Report
7. OT

   OpenTable Diner

   Grand Rapids

   5 reviews

   3.0

   5 reviews

   Dined on February 19, 2023

   overall3food3service3ambience4

   Had a reservation for 8:30 and did not get sat until 9pm. From there we got water and waited another 15 minutes to be asked for our order. We had the white wine sat in front of us to heat up, which had water coming out of it which hit the burner and starter squirt hot water drops onto us. Before any actual food arrived, it was 9:50 and from there we seemed fairly rushed as we were then checked on every 5 minutes. Overall, I think the food was decent and it’s a nice little gimmicky type place, but it really didn’t seem worth the money. Not awful for a one time, but you can definitely get way higher quality elsewhere.

   Report
8. OT

   OpenTable Diner

   Indiana

   3 reviews

   5.0

   3 reviews

   Dined on February 18, 2023

   overall5food5service4ambience5

   First time there and it was amazing. The waitress was helpful and explained everything to us. Food was so good, loved the ting yang chocolate pot. Was there for 4 hours but had fun the whole time. Service was busy but they did keep checking on us and letting us know why it was taking so long. Will go again

   Report
9. RM

   RhondaM

   1 review

   5.0

   1 review

   Dined on February 17, 2023

   overall5food5service4ambience5

   What a wonderful experience unlike anything we've ever done before!

   Report
10. C

    Ctop

    Detroit

    12 reviews

    vip
    5.0

    12 reviews

    Dined on February 14, 2023

    overall5food5service5ambience4

    Valentine’s Day with a set menu

    Report
11. AT

    AmberT

    1 review

    5.0

    1 review

    Dined on February 13, 2023

    overall5food5service5ambience5

    Was a great experience! We did the Valentine's Day special and they did such a great job. Our server was very nice and helpful explaining everything. It's such a fun interactive experience for couples.

    Report
12. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on February 13, 2023

    overall5food4service5ambience4

    Valentines with my kiddos.

    Report
13. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on February 13, 2023

    overall5food5service5ambience5

    Waiter was super professional, likable and nice. I had a really nice time at The Melting Pot.

    Report
14. RH

    RobertH

    1 review

    5.0

    1 review

    Dined on February 12, 2023

    overall5food5service5ambience5

    Great service. Our server Sarah was great. Atmosphere was slightly loud.

    Report
15. AC

    AmeliaC

    1 review

    4.0

    1 review

    Dined on February 12, 2023

    overall4food5service5ambience3

    Dinner was amazing. The food was delicious, our server was awesome. The only thing we didn’t enjoy was the lighting above our table. We were slightly blinded the entire time. But overall it was a fantastic experience and we will be back for another date night!

    Report
16. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on February 11, 2023

    overall3food3service4ambience3

    Food was alright. Rather long wait times. Food did not seem worth the price

    Report
17. OT

    OpenTable Diner

    Detroit

    1 review

    1.0

    1 review

    Dined on February 11, 2023

    overall1food1service5ambience5

    When we arrived, we were seated after waiting about 10-15 minutes. After sitting down and looking at the menu for 10 minutes, the waiter came to take our orders. When we were ordering, the waiter informed us that they were only serving 4-course meals that night, which was $75 per person! We did not know this or see this information posted beforehand, so we were very disappointed. We decided to leave since we do not have the money to afford a $150+tip dinner. It was our anniversary and Valentine’s Day celebration, so we were extremely disappointed to have to leave after having this reservation for 2 weeks.

    Report
18. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on February 11, 2023

    overall2food5service3ambience3

    I’m extremely disappointed in this experience at The Melting Pot.

    Report
19. KM

    KatM

    1 review

    5.0

    1 review

    Dined on February 10, 2023

    overall5food5service5ambience5

    Our waiter was really awesome and fast. He was very professional and only made a little bit of small talk (we like that). He made sure each course was ready for us as soon as we finished the previous course. We didn’t wait on him at all. The food was fresh and delicious. The fruit quality was great. It was definitely worth the money. The restaurant was quite busy (valentines season) and the staff handled it all very well. We will definitely return next Valentine’s Day!

    Report
20. OT

    OpenTable Diner

    Phoenix

    1 review

    1.0

    1 review

    Dined on February 5, 2023

    overall1food3service1ambience3

    Horrible service. 3 hour dinner. Waited 30 mins for round of drinks that the waitress never ordered. Had to stir the cheese myself.

    Report
21. OT

    OpenTable Diner

    Des Moines

    9 reviews

    4.0

    9 reviews

    Dined on February 4, 2023

    overall4food4service4ambience4

    Nice experience, will repeat perhaps once a year

    Report
22. OT

    OpenTable Diner

    Miami

    2 reviews

    5.0

    2 reviews

    Dined on January 13, 2023

    overall5food5service5ambience5

    Wonderful customer service from our server. I think his name was Jesse? Delicious food and 11/10 customer service. Will definitely be going back!

    Report
23. SW

    SashW

    Northern MI

    1 review

    1.0

    1 review

    Dined on January 7, 2023

    overall1food3service2ambience3

    We made reservations on a Saturday night for 8 people. This is not the style of restaurant to take a group of people. We waited 20 minutes to be seated and when I asked the hostess of it was going to be much longer, she thought our group had already been taken back to our table. We were still standing there. Once we were seated, we waited 45 minutes to get our drinks. The idea of cooking at your table is very cool but not ideal for more than 2 people. You have only 1 burner for a max of 4 people. It takes a very long time for everyone to cook their own food. Over all, we were at the restaurant for 3 1/2 hours!!!!!

    Report
24. JW

    JWST

    Grand Rapids

    3 reviews

    4.0

    3 reviews

    Dined on January 7, 2023

    overall4food5service5ambience4

    We had a fun time and our server was nice. The speed of service was quite slow starting with our arrival. The "lobby" area became quite crowded while we waited for our table despite having a reservation. Additional, with a party of four, you must need to specifically ask for a booth/table with two burners. We went for our daughter's 17th birthday and expected the kids to do things their own way on a seperate burner. I did not even know had single burner tables. We have only been to The Melting Pot a few time. In short, it became a bit of a disappointment when we could only pick type of cheese, only one cooking style for the entrees, and only one chocolate flavor for all 4 of us even thought we did 2-Big Nights Out. Finally, when making the reservation it asked if the occasion was for a special event. I answered yes to our daughter's birthday. I did not expect it to mean much but since it was asked, I assumed it would mean something. The server did acknowledge there was a birthday at the table and then said "Happy Birthday" to our daughter after learning it was her. Overall, it was fun, but quite expensive when considering our choices were cut in half for three aspects of the meal. Assuming we go back and have more than two people, I will try to remember to ask for the two burner option. FYI, the question about recommending The Melting Pot to a friend, is actually a "Maybe", but that was not an option. I would for a two person date or a double date when two burners are provided.

    Report
25. S

    Seco

    1 review

    4.0

    1 review

    Dined on January 5, 2023

    overall4food5service5ambience3

    Not best ambiance for date night unless you manage a secluded table. Either very bright lighting for periphery tables or lots of families in more dim center area that also use "Thursdate" for pricing. Would recommend requesting a table hidden away without the overhead piercing bright light for a better date night ambiance.

    Report
26. OT

    OpenTable Diner

    Grand Rapids

    1 review

    5.0

    1 review

    Dined on January 5, 2023

    overall5food5service5ambience5

    delicious and lovely as always!

    Report
27. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on January 2, 2023

    overall1food2service1ambience3

    First time there and waiter attending us did not explain anything. She turned on the stove handed our food and didn’t even give us utensils had to ask her and another waiter on our utensils.

    Report
28. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 1, 2023

    overall5food5service5ambience5

    Best new years meal ever hahaha

    Report
29. BL

    BLDen

    Chicago

    1 review

    vip
    5.0

    1 review

    Dined on December 31, 2022

    overall5food5service5ambience5

    The food was delicious. Our server was very helpful and was very patient when answering our questions. I will definitely be back.

    Report
30. TM

    TomandMarieR

    Grand Rapids

    3 reviews

    vip
    5.0

    3 reviews

    Dined on December 31, 2022

    overall5food5service5ambience5

    Max was very accommodating. The bar staff was very knowledgeable. Our server was awesome.

    Report
31. B

    Biloxilou

    1 review

    2.0

    1 review

    Dined on December 30, 2022

    overall2food4service1ambience1

    Service was young, and in-experienced. Manager Was awesome, she was doing everything she could. When you hire 5th graders, this is what you should expect.

    Report
32. OT

    OpenTable Diner

    Las Vegas

    2 reviews

    5.0

    2 reviews

    Dined on December 30, 2022

    overall5food4service5ambience4

    Birthday celebration

    Report
33. JK

    JeffK

    Detroit

    3 reviews

    4.0

    3 reviews

    Dined on December 24, 2022

    overall4food5service4ambience4

    We have grown to love The Melting Pot for our family's Christmas Eve celebration. It makes for such a special way to spend time as a family and it's such a leisurely meal with so much interaction, as well as a "something for everyone" menu!

    Report
34. MD

    MorganD

    1 review

    1.0

    1 review

    Dined on December 15, 2022

    overall1food1service1ambience4

    It was an absolutely terrible experience. The server forgot our drinks, then didn’t provide any refills. We had 4 course meal and was only brought three. Then told we had to take our chocolate fondue to go because he forgot to bring it to use. We didn’t even receive a half of cup of chocolate. And we don’t live together. Nothing was taken off our bill. Not impressed!!

    Report
35. DW

    DianeW

    Grand Rapids

    2 reviews

    5.0

    2 reviews

    Dined on December 8, 2022

    overall5food5service5ambience5

    It was a nice meal on their Thursday Date Night. The waiter was new but really trying hard.

    Report
36. OT

    OpenTable Diner

    Grand Rapids

    1 review

    1.0

    1 review

    Dined on December 7, 2022

    overall1food3service1ambience2

    Went there for my birthday celebration with my family and it was awful. The service was the worse, they kept forgetting our drinks and our food order got missed up all around. The 2 waitress were clueless of the menu and very unprofessional.

    Report
37. A

    Anonymous

    1 review

    2.0

    1 review

    Dined on December 4, 2022

    overall2food2service1ambience1

    Server was not helpful and did not provide any detail on how the menu worked even though we told him that we had never been there before. He was young and telling inappropriate stories about teenage pregnancy. He also stirred the cheese fondue so hard that cheese sauce splashed all over the table and our utensils. It was a crazy experience that I will never do again. Dessert was the only good thing but by the time it came we were just ready to get out of there.

    Report
38. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 20, 2022

    overall5food5service5ambience5

    Amazing experience! Great date night!

    Report
39. OT

    OpenTable Diner

    Unspecified

    1 review

    5.0

    1 review

    Dined on October 27, 2022

    overall5food5service5ambience5

    our server Chelsie was absolutely amazing

    Report
40. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on October 24, 2022

    overall3food5service2ambience4

    If you look on my Google reviews I don’t ever complain about restaurants because I know it’s not an easy line of work. However, when spending upwards of $150 for two I expected better service. Me and my wife were greeted by a 16 year old who was talking while chewing food of some kind. He was kind enough to cover his mouth with his hand while talking to us however. The waitress forgot a couple things on our order. I still tipped her %20 because it’s clear that this place charges it’s customers a premium then turns around and pays its employees minimum which translates into the level of service. Another top heavy American business model that fails their employees by not paying them enough to show up motivated to work.

    Report