Lol too expensive for what it’s worth. Wanted to give it a try and it was a fail and waste of my time and money
Quiet ambiance. Good service. Tasty food. Due to the type of dining experience, I would only attend with someone you're very close to since everyone will be using the same fondue pots. Great for date night
The experience we had wasn't awful. It just wasn't good, either. Things were actually going well until halfway through the meal. Up to that point it had been taking longer and longer for our server to return to us in our little back corner of the restaurant, but we let it go. Then I asked for a drink and some more dipping sauce (there was almost none in the containers to begin with), and he disappeared for about 20 minutes. We saw him at other tables, but couldn't flag him down. My food was overcooking in the pot or sitting cold on my plate, so I decided I'd had enough and called the restaurant to get the front desk. I asked if someone could just bring my drink and the sauce we asked for. I got maybe 3 servers and the manager. I finally got that sauce, but they took the other one and never brought more.
While I feel bad for causing a scene, this was supposed to be a special occasion, and I wasn't wrong to complain. I have good memories of this restaurant from previous visits years ago, and this experience did not live up to them. I appreciate what the manager did to make up for it, comping our dessert, but then not a few minutes later the server started clearing the entire table while we still had food on our plates. My fiance got to keep his plate, but he was trying to scrape up what little dipping sauces were left to finish the food because the server took that too. I feel like we were being rushed to finish dessert and go.
On the way out we let the manager know that there was some spilled soap on the floor in the bathroom. We were just trying to be considerate and give them a heads up so someone else didn't wind up complaining. The response we got felt like she just wanted us to leave. It wasn't a great night. I definitely won't be going back to that location ever again. The food was good, but then again, you cook your own food. The entire reason for going is the ambiance and the way the different courses are served. If that's no good, what's the point?
Considering we had reservations and it was not busy we were still seated late. Food was good but service was poor. We don’t know how they would operate if it is actually busy. There were maybe 5 tables but the service was horrible.
We Will not be back!
Food never disappoints just would’ve appreciated more attentive waitress & a little more light - can’t be real romantic anyway with the tables so close by
We enjoyed our visit very much, our server was wonderful!
We are from out of town and I had made a 5 pm reservation for myself & my husband. We arrived and were seated fairly quickly. Our waiter, Calvin, was exceptional. My husband has Celiac Disease and cannot eat gluten. Calvin was very sympathetic and brought us GF plates that were delicious. We enjoyed the 4 course meal and were at the restaurant for 3 hours. It was a cuisine experience that we thoroughly enjoyed. We will definitely be back!
The food was good, but the experience is what you're paying for. It's a nice restaurant, you get to do a lot of the boiling and dipping yourself (it is a fondue place, after all). They have lots of amenities if you're looking for uniqueness on a special occasion.
I have been to this melting pot many times and have always been very happy. However this night was terrible. We had a waiter who just would disappear and some other helper would try to help out. The cheese course they had put both the bread and vegetables on one plate and the bread was soggy(gross!). Couldn’t find our waiter to exchange so we dealt with it. Took another 30 minutes to get our salads. Our broth was put on the table only to evaporate because our food was no where because our waiter was no where. Some other staff member refilled our broth, never added the wine to the coco vin which we paid extra for and we finally got our food. We did the special valentine menu and were also very disappointed with the mini pieces of meat (4) of each that were on our trays. It wasn’t even busy when we were there for an 8 o’clock reservation. We did not get out of there until 11:30 due to the service. When I was leaving I tried to locate the manager to fill her in on our experience and she too was no where to be found. I’m not sure I’ll be back...it was very disappointing.
Our server was friendly & sweet. Food was amazing as always. After our entree arrived our server checked back in on us once after a few minutes, but after that she did not come back for over 30 minutes. We kept waiting for her to come over to ask for more vegetables and extra sauce. I used to serve so I understand that she was probably busy with other tables. However when she came over she just seemed rushed and did not apologize for not coming back over in a timely manner. I still was trying to be understanding, but would have been nice if she at least said she was caught up with a big party (for ex) and say sorry for not being able to come over to us, or whatever reason. The rest of the meal it seemed that we were bothering/inconveniencing her. Will of course come back to our favorite restaurant, but did not enjoy being left there for 30 minutes, while we saw other the servers approaching there tables constantly, at about 5 min intervals. (Would have spoken up to ask them for what we wanted, but kept thinking our server would soon show up. Also shouldn’t have to be on us to have to ask other staff members...)
Loved the experience very intimate and loved my waiter!!
The Melting Pot is one of my favorite restaurants. It frustrates me that the menu is constantly changing, but its saved by the fact that the things I enjoy the most remain. The food is always consistent, as is the staff. I would definitely recommend it.
Amazing experience. I went to celebrate a birthday with my family on Saturday Feb 3rd, and we were treated like we were the guest of honor.
Our server Justin was outstanding. What stood out was his patience as two people in my party have never been to the establishment and were asking a ton of questions and were indecisive at times. He did a good job answering questions, explaining how the fondue works, and with engaging with everyone in our party.
Great service Melting Pot Columbia, great service Justin!
Party of 4 Saturday evening
Loved our server!!!
My only complaint is that it is way too hot. It made our meal less pleasant as a result. Even knowing to wear short sleeves would have been helpful.
First of all there was a kid yelling and screaming !!!! The waiter was over worked, not clear about things and service sucked !!! The owner walked around visiting tables and talked to a couple for about five minutes when we needed a refill !!! I wouldn’t recommend the melting pot in Columbia. We will go to the one in Towson if we ever decide to visit again. Spent 115.00 and the food suck and service was horrible. The owner should stop talking about herself and help her employees or hire more people. We don’t care about your personal life we want good service and a great night out .