Had such a wonderful time celebrating my daughter’s birthday. Service and food was outstanding! Can’t wait to return!
Always a delicious meal with my daughter and great service!
Service was good. They explained how the menu worked several times until we understood it. Once they serve the cheese and had a bit too much bourbon in it and as soon as I told them they immediately took it back and fixed it. Taste of the food was great and definitely different. Very enjoyable dining experience
We had a delay getting sat down for our reservation but everything went very smooth after that. Our server was great. The appetizer and dessert was amazing. A little too pricy for the main course for my liking.
Amazing experience! Food was delicious, service was great! Never been anywhere like this!
We always have a blast and we love the food. It is just a cool experience to have.
Staff was very accommodating and food was very good. Had a very good time with my family .
Only complaint was the horrible table we were sat at. Right next to the back door. Was cold and completely took away from the whole ambiance of The Melting Pot. Service and food was excellent, pricey, but we’ve come to expect that.
The restaurant is very nice , almost elegant . To go to this place you have to be willing to try new things. I would say the menu is for adults unless you are getting desserts. A romantic night out would be great for here. The staff are all nice and welcoming and do a good job recommending and giving you all information needed.
We love the melting pot we live in Wv and anywhere we go out of town we reserve dinner at a melting pot
Incredible food, but unfortunately slow service. Arrived at 7:55 pm for 8:15 pm reservation, finally seated at 8:45 and then left at the end of our dinner at 10:45 pm. Not because of excessive talking, but took a long time to receive service. Lovely staff and maybe it was just a busy night.
We had a reservation for 7:45, but we didn’t get seated until half an hour after that. We didn’t end up leaving until 10 pm which was a little frustration. The food was good and we had a good night
Very good service. Lauren the manager was very pleasant and our server was even better!
This place is awesome! The food is delicious and it’s a dining experience. The waitstaff is incredibly knowledgeable and helpful without the slightest hint of condescension. Between the food and the service this is an all-around great place to go. It is a bit pricey but well worth it.
Wonderful experience, great food, fast service, excellent server. A must try!
We had a great meal and Sean our server made it very entertaining as well. We will be back.
This is my personal favorite restaurant. The food is delicious and the service is amazing. They have a ladies night which is fun to go out with the girls. They also do make accommodation for special occasions. I would not recommend if you have small children as there is a hot plate on the table for cooking. I waited to bring my children so they could appreciate the experience. My coworkers and I visit frequently. We all love this place!
Didn't expect to have to cook my own food. Boiling steak in a bouillon broth was gross .
Food always great, but always notice the portions get smaller. However, our server was awesome, and the “early bird” special is great!
Best experience yet! Our waitress (I forget her name unfortunately, 😕I) was fantastic. Attentive, thoughtful, and outgoing! We were treated so well. And Jared made a point to make our experience great as well. We definitely will be coming back. Couldn't have asked for better service. A memory for the books.
Melting pot is my favorite restaurant. However this time we were disappointed in the service. At a restaurant that is such an interactive experience, the service really makes the meal. We thought we were off to a good start with the GM greeting us at our table. He took our order and our requests of waters to accompany our drinks from the bar we ordered before being sat at our table and my request of extra green goddess sauce. My boyfriend also ordered the flight to pair with the courses. During our meal the flights were delayed to the point where he was getting them after he had finished the cheese, then salad and so on. The waters we had asked for did not come until we were almost done with our entree. Bartenders were great though! Will still like to visit soon but will ask for a different server.
Our server was awful, probably the worst I’ve ever had but the food was great like always
A very enjoyable way to spend a rainy cold Saturday.
Amazing! Service was top notch Lacey was our “guide” through our first time there! Was extremely helpful with every aspect of the expierence. Timing of “courses” were prompt and not rushed to order! I would recommend to anyone looking for a first time date to a couple of 18yrs who don’t get out much! The Melting Pot was just plain great!
I have nothing but positive things to say about every part of the experience. Took my girlfriend there for her birthday. Neither of us had been there before. Our server was great - explained everything to us in detail. We’ll definitely be back.
I am not exactly sure what is happening but I have noticed a significant decline in our overall experience in the last year. We are somewhat regulars, go about 4-6 times a year, and it seems some changes have been made. It seems the overall staff has been reduced resulting in servers having more tables and the overall server guest experience has dropped. Servers seem too busy to converse with diners. Our drinks are not refilled nearly as fast and the pace of the meal seems even slower than normal. The salad portions have noticeably been reduced and the green goddess dipping sauce has been sadly changed. On our last visit, I even noticed the bathroom napkins were changed to cheap towels. (A minute, meaningless detail on its own but when you couple it with all the other cuts, it’s concerning). I am fine with increasing prices but please do not try to save money by going cheap on portion sizes or staff. While we love The Melting Pot, we are afraid the food, service, and overall experience is starting to not be worth the money. Please, please simply increase your prices slightly and do not make cuts that affect the overall experience.
Long time diner.
The staff is amazing! Very friendly and attentive; they make their guest feel very special! Delicious food! Highly recommend this restaurant!
Fantastic dining experience. I have heard about it for years from others, but you must come and see for yourself to understand how awesome it is to eat here.
The food was delicious as always, but the service was horrible. Although our server was friendly and nice, we waited at least 10 minutes after we were seated until anyone came to our table and then waited another 20 minutes for our glasses of wine to arrive (we actually received our salads before our drinks and we ordered the drinks first). One of our salads arrived without the dressing and since no one came back to check on us, we had to track down another server to get us dressing. We asked 4 separate times for water refills and never got them. We go to this location a few times a year and the service is bad every time. I think we'll just have to throw in towel on the Melting Pot and find somewhere else for our group to meet, despite the fact that we enjoy the food.
Wonderful experience. Waiter Jon was fantastic. Will definitely be back!