We went for a friend's birthday. We had a terrible experience. There were 7 of us and they seated us in a booth for 6 and put a chair on the end. The server was rude. He complained his back hurt and he couldn't reach the second burner. One burner did heat very well and it took more than 4 minutes to cook our meats and vegetables.
Menu was too confusing, girlfriend and i decided that for what we paid we could have ordered like half a dozen pizzas and got a case of beer and bottle of liquor to mix our own drinks, best parts of the experience were the chocolate and the cheese, cheese can be recreated easily with some basic kitchen knowledge, and the chocolate wasn't anything too difficult either. Im a fan of upscale dining and such just didn't see much value in the experience.
The food and staff were amazing!! We have made this a yearly ritual for Valentine's Day (3rd year in a row)
My experience at this restaurant was not what I was expecting. The service, food, seating, environment, occasion, etc were all perfect. For it being my first time there on a date, the first impression was great. I will definitely recommend this restaurant to family and friends. My favorite part of the night other than the dinner was when the owner of the restaurant came down and introduced himself. After doing so he thank us for dinning in for the night and it really seemed like he cared about us having a great night there. I liked that the most. A lot of respect for that.
We go every year for Valentine's Day. This year we went for my birthday and Valentine's Day. I love the creative cooking style and ambiance. This place is good for a date or just to hangout with friends!
Perfect setting for valentines day celebration - thank you
Clay was fabulous! Everything was great food and service!
The waiter made the whole experience worthwhile! Clay is there to serve and make your experience the best! My teenage son said he has a charismatic personality:) We enjoyed that as soon as you get seated, you get to enjoy drinks and a fondue shortly afterwards. You don't have to wait long periods of time for your meal, but can enjoy each course and the company you are with! Thanks Melting Pot for the celebration package too! Our birthday son enjoyed getting his picture taken with our group and having it framed in the "Melting Pot" frame. He also received a card, flowers and balloons!
Excellent waiter, excellent meal. Parking was the only issue. Can't wait to get back again
If you have never been to a Melting Pot, you have to try it! The whole experience, service, and food are outstanding. This is the third one I have been to and they have all been excellent!
Service was great and food was amazing like awlays. Love going here!
Good the same as all locations. Service wasn’t that great. I had to turn up our cooking broth as it wasn’t even boiling! The server just wasn’t there enough.
Complete disregard of my friends life threatening food allergy - when she told the waiter that she couldn’t eat the food on the same plate as strawberries, he took it around the corner and moved it to a different plate. Manager barely even stopped by the table after I requested to talk to him, no apologies from waiter or manager. I had to call the manager to come back to the table after he dropped a new plate off to confirm that it hadn’t touched a surface with strawberries and to attempt to impress upon him and that this disregard of allergies could kill someone. I will never go back and will tell everyone who mentions it to me not to go either. This all is especially ridiculous given the the high price per person here - you’d think you’re paying enough for them to care at least. Again, no real apologies, certainly not an offer to comp our meal or even part of it - I’ve worked at expensive (non-chain) restaurants before, and this would have been unheard of.
Menu is a little confusing for the first timer but I’ll know what to do the next time. Food was really good - our waiter was overly friendly but kind and helpful. I’ll look forward to going back. It occurred to us it would be a fun dessert spot after the movies etc.
Tried it out for restaurant week prices, enjoyed the novelty. Would return for dessert only. Cooking the meats was too stressful and not enjoyable.