Arrived at 6:30PM. They said the couldnt find our reservation. We showed them our confirmation and After 7:10pm, and watching 3 other couples walk in after us and seated, we were taken in the backend to a table (3x3) that had one seat with another small chair pulled up to it. We said this isn't what we expected and that we were going to leave, and leave we did. This is one of our favorite restaurants, but they definitely dropped the ball tonight.
Food was excellent as always however our service was not good. Our server had a terrible attitude and nothing was going to change it. We tried to joke and make small talk but that didn't work. This made an awkward experience.
We had an absolutely lovely time. Service was great and the food was delicious. I definitely would recommend to anyone looking for a nice place to go out.
Wait for seating was atleast 20 min even having a reservation
The building needs a remodel, it feels very dirty and unkept. The service was not very good, we felt like an after thought. The food was good, but our chocolate fondue was served cold and we had to figure out how to heat it up.
Great food, great service, great environment lead to a wonderful evening. We will return!
It was fine, however, we were there for a Birthday and did not receive the Chocolate covered strawberries for the birthday person. In fact, all of the coupons we had could not be used in that location. A little disappointing.
Fantastic all around. 0 complaints about food or service or atmosphere. Highly recommend.
I have been in many fondue places around the country and abroad. This was pretty bad
Loved our visit. We will return Our waiter was very helpful.Enjoyed everything he suggested.
5 star! Highly recommend!! Loved this place , so much fun.
The Melting Pot is good for special occasions. Especially for an intimate occasion. I've always had outstanding service at the Albuquerque location. The four course meal provides a lot of food, so go hungry.
It was a perfect BIRTHDAY lunch. James was great. And the barista was wonderful.
Thank you for a 1st time awesome experience. I will definitely be visiting location again in the near future
Birthday lunch, Very expensive, but worth it. If your worried about cost this place is not for you.
This was our first time dining here and we couldn't have been happier with our experience. The food and service were top notch and my wife was already planning for our next trip to come here even before we had left from dinner. We will certainly be back soon with family and friends.
I already sent this in response to Melting Pot's survey and invited them to contact me if they'd like to rectify the situation; since they didn't, I'll go ahead and leave the feedback.
When I go out and pay $60-80 per person for a dining experience, I have this wild and crazy notion that it will not include sitting next to someone who thinks it's appropriate to play Disney sing a long videos on a tablet at the table for their kids and, you know, singing along. Since that's apparently not the case for the Melting Pot anymore, I won't be going back there.
If that's the experience I'd wanted, I'd have gone to Chili's.
Our server (Garrett) also couldn't be bothered to heat up the last course for us, we were more or less left to our own devices with the ingredients cold and unstirred on the burners.
So, so unimpressed. If that stuff doesn't bother you and you're really jonesing for fondue, be my guest. If you're expecting value for the money, you may want to try somewhere else.
Had a nice birthday dinner at this restaurant. Good food and service, a unique dining experience.
The Melting Pot is a beautiful intimate restaurant fit for all special occassions. Creative dining options make it a memorable evening and the service is outstanding.
My son is turning 13, and this was his choice for his birthday meal. If it were up to him, he would have had the dessert only menu! I must admit, that was a fun course to consume! The food was prepared beautifully and very tasty. I enjoyed the cheese portions, very tasty and bountiful. He also had a fun drink "Sharkbite" (no alcohol) that was delivered with 'chum bucket' and all!