Service is very slow and disorganized. Staff are very nice but it’s unclear they know how to work efficiently and be attentive to customers - probable training or management issue or both. We stopped in for dinner on a Wednesday evening. Was less than half full. Took 15 minutes to be seated and the meal took 2 hours and 45 minutes from arrival to check. Bad choice for anything but a very leisurely meal where you have nothing better to do with your evening.
Great fun! It is expensive, however the experience and food make it worth the money. Our server was fantastic and that added to experience.
Fine as usual but providing raw and unfortunately large slices of potatoes as filler to boil is a complete failure. Why? Because potatoes take a long time to boil/cook in water or broth. Thus, they don't cook through even if you put them in a the beginning and take them out at the end. A total waste of time and a total miss by this chain. In the end, they need to remove them from the plates for the entrees and replace them with something else completely that will work in the broth.
Staff , especially Josh, went above and beyond to make our celebration for our 15 year old Granddaughter very special!
Food was delicious and well prepared. Wait staff was friendly and professional.
Romantic and inviting atmosphere. We have come many times as we love the food and overall qualities.
Fun experience with friends. The Fondue was awesome! Glad we tried it and will definitely go back!
love, love , love this place great for a romantic dinner, of just dinner with friends
It was our first time at Melting Pot as a family. We made reservations so we didn’t have to wait for a table since we have two younger kids. We got sat at the same time as another family who ended up getting all of their 3 out 4 courses in a hour and we sat for an hour waiting for our first course which finally came out and wasn’t what we ordered.We had reservations at 7 and didn’t end up leaving till almost 10. Probably won’t return and disappointed we spent as much as we did for a mediocre dinner.
The service was off and with fondue, the service needs to be on the money to make the meal enjoyable....this night not so much
Heard of the place but never have been there. Drove from out of town and was an excellent choice. It was our first time. The waiter was great in explaining all the details and instructions.
We had a lovely evening. Good food in a romantic setting.
Food was exciting and very tasteful... First time experience and we loved it! Service was a little slower to us than tables around us but we were in no hurry... Overall a fun place to eat!
We love The Melting Pot! The food is always consistently delicious with good service. It's tradition for me to take my sister for her birthday every year. It's more than just dinner, it's a dining experience. The pitchers of red sangria were awesome and they were a great price!
This is my friend and I favorite spot to eat. We always look forward to eating and drinking from their awesome menu.
Hostess was rude and dismissive. Service took entirely too long and food wasn’t worth the price.
Our waiter was the nicest waiter I have ever had, food was good, portion of meat was kind of small but you get a variety, it is on the more expensive side but it's worth it.
Oooohh! My baby girl got her cheese fix and more than that by the end of the night! She enjoyed the 4 courses and was happy with the exciting dessert that happened later! We always love the melting pot. Some people say “oh that place sucks and the food is too expensive-I don’t wanna pay that much to cook my own food. Ha! Grow up. Your own cooked food is the way YOU want it. You can change anything on the menu. Add this, take this away... Be open and have fun! It will spark your night and will let a fire happen later. Great for a date night! She loves her cheese.... I love my dessert.... we love the entree choices is the middle...extracurricular activities that happen laterare because of the melting pot and it’s great bar choices and staff! Kudos. Keep up the good work!
The worst part was the service. Server rushed us every time he came to our table. Rushed us to choose drinks, entrees, then cleared the table when we were not done and then would leave for very long periods of time. We were there almost 3 hours and our server was MIA most of the time!
And it is too expensive for what you get. Extremely mediocre for what they claim to be.
Cheese was delicious and dessert was good, too.
Overall, a disappointing dinner and we are in absolutely no rush to return.
Arrived at 6:30PM. They said the couldnt find our reservation. We showed them our confirmation and After 7:10pm, and watching 3 other couples walk in after us and seated, we were taken in the backend to a table (3x3) that had one seat with another small chair pulled up to it. We said this isn't what we expected and that we were going to leave, and leave we did. This is one of our favorite restaurants, but they definitely dropped the ball tonight.
Food was excellent as always however our service was not good. Our server had a terrible attitude and nothing was going to change it. We tried to joke and make small talk but that didn't work. This made an awkward experience.
We had an absolutely lovely time. Service was great and the food was delicious. I definitely would recommend to anyone looking for a nice place to go out.
Wait for seating was atleast 20 min even having a reservation
The building needs a remodel, it feels very dirty and unkept. The service was not very good, we felt like an after thought. The food was good, but our chocolate fondue was served cold and we had to figure out how to heat it up.
Great food, great service, great environment lead to a wonderful evening. We will return!
It was fine, however, we were there for a Birthday and did not receive the Chocolate covered strawberries for the birthday person. In fact, all of the coupons we had could not be used in that location. A little disappointing.
Fantastic all around. 0 complaints about food or service or atmosphere. Highly recommend.
I have been in many fondue places around the country and abroad. This was pretty bad
Loved our visit. We will return Our waiter was very helpful.Enjoyed everything he suggested.
5 star! Highly recommend!! Loved this place , so much fun.
The Melting Pot is good for special occasions. Especially for an intimate occasion. I've always had outstanding service at the Albuquerque location. The four course meal provides a lot of food, so go hungry.
It was a perfect BIRTHDAY lunch. James was great. And the barista was wonderful.
Thank you for a 1st time awesome experience. I will definitely be visiting location again in the near future
Birthday lunch, Very expensive, but worth it. If your worried about cost this place is not for you.
This was our first time dining here and we couldn't have been happier with our experience. The food and service were top notch and my wife was already planning for our next trip to come here even before we had left from dinner. We will certainly be back soon with family and friends.
I already sent this in response to Melting Pot's survey and invited them to contact me if they'd like to rectify the situation; since they didn't, I'll go ahead and leave the feedback.
When I go out and pay $60-80 per person for a dining experience, I have this wild and crazy notion that it will not include sitting next to someone who thinks it's appropriate to play Disney sing a long videos on a tablet at the table for their kids and, you know, singing along. Since that's apparently not the case for the Melting Pot anymore, I won't be going back there.
If that's the experience I'd wanted, I'd have gone to Chili's.
Our server (Garrett) also couldn't be bothered to heat up the last course for us, we were more or less left to our own devices with the ingredients cold and unstirred on the burners.
So, so unimpressed. If that stuff doesn't bother you and you're really jonesing for fondue, be my guest. If you're expecting value for the money, you may want to try somewhere else.
Had a nice birthday dinner at this restaurant. Good food and service, a unique dining experience.
The Melting Pot is a beautiful intimate restaurant fit for all special occassions. Creative dining options make it a memorable evening and the service is outstanding.
My son is turning 13, and this was his choice for his birthday meal. If it were up to him, he would have had the dessert only menu! I must admit, that was a fun course to consume! The food was prepared beautifully and very tasty. I enjoyed the cheese portions, very tasty and bountiful. He also had a fun drink "Sharkbite" (no alcohol) that was delivered with 'chum bucket' and all!
The food wasn't as good today as it normally is... the chocolate tasted almost like there were chemicals in it... the service wasn't great. The Melting Pot is usually amazing. I left disappointed this visit. It was defiantly NOT worth what I paid for it :-(
Honestly, if we had better service, our experience would have been better. We could hear the other servers being helpful and checking in with their tables, but our server was MIA. We waited excessive amounts of time for water refills, plates, and courses. We probably won’t visit this Meltinh Pot again, but we will visit others.