Had another good meal at the Melting Pot in Albany. We always enjoy our meals at Melting Pot restaurants. It is more than just a meal. It is an experience, and you engage in more conversation than you do over a 'regular' meal at a standard restaurant, where too often everyone is looking at their phone. Good service, good food. Recommend!
I can't really recommend this restaurant for anything. Very disappointing for the price and the service. Had to ask for seasonings and where were our salads and why is the bill incorrect. The restaurant was not crowded. for Example they tried to push the combo at $24.95 when if you ordered the 3 items in the combo separately it would have only come to $19.95. While it was national Fondue day and the cheese fondue was specially priced at 4.11, the order of Sherry Cherry fondue was very small. The Bread was stale and very hard and the vegetables consisted of celery and broccoli Stalks. Had to ask for more fruit for our chocolate dessert fondue and there were 3 people in the party. The salad was asked for first and we were at least half way through the fondue and then had to ask what happened to our salads.
When we went to check out the cash register did not accept the special price and we had to point it out to them, not the other way around. For 3 Fondue specials and 2 salads, one wine and a chocolate fondue a $50.00 bill should have received better service. To say the least it was not the most relaxing meal after a day at work.
Second visit to this location. Same server as last visit (Morgan) was terrific. Food did not seem as well-prepped. Plastic from meat was still on cuts and made it into fondue and was bitten in to. Server made manager aware but I suppose he was too busy to come discuss it with us. Apparently the second time that had occurred that evening. Did not want to make a big deal out of it but as an investigator, I was curious as to the actions being put in place to prevent it from happening to someone else. Probably, the last time we will be coming here for a while due to managements failure to address the issue with the customer. However, if you go try and get Morgan as your server. She is really great.
Although it was our first time, we had a lot fun at Melting Pot. My son enjoyed his 4-course meal very much. We were stuffed and to top it off, our host was excellent guy. I have pictures on my phone, so unfortunately can't post them now.
We made a reservation, however, there was no option to request special accommodations. For a party of six, we'd requested a table versus a booth, which according to management was not available. When our party was not able to be sat in a booth we were accommodated with a table. Other tables were readily available and were not occupied in the two+ hours we were at the restaurant -- I'm not quite sure why our request was not granted when requested instead requiring members of our party embarrassment prior to seating us at an accommodating table. Please understand the restaurant was not busy by any means prior to, during, or after our meal.
The server was not helpful when asked to assist us with dining options as it was unclear what exactly was included with each entree selection.
It’s okay there. The place was overpriced and the service was nothing special. We were seated by the door and it was freezing. Would have told someone... but never saw the hostess again!
Great family fun
Will definitely be back
Very nice location , you wouldn't know that you are in a mall. Nice for special occasions or a date night. Different and nice. The server was very attentive without being bothersome.
Fun weekend night out with the family. The prices are a little high but the experience is fun. We were seated right near the front door, so it was cold and we were right on top of the bathrooms.
Not sure if the pots you cooked in go from table to table but ordered mojo.....I haven't eaten pork in years and had an gotten instantly sick, thinking cross contaminant, wondering if that was the cause because everything up to the main course was exceptional.
Waited 5-10 minutes in lobby before our party was greeted.
We have eaten at several Melting Pot Restaurants over the last fifteen years. On a trip to Nashville in 2003 we asked the Manager of our hotel where we could get a late dinner, since our flight was late in getting us into town . He recommended The Melting Pot, which was within walking distance, and we were very pleased by everything from the food, the staff, and the ambiance. Since then we have eaten at that restaurant's facilities in several Florida cities, and throughout New York State (we live in the Albany Area.) I have recommended it to several friends and business associates, and my wife has as well.
food was good but Way to expensive for the portions they give you!
Very nice, intimate setting. Perfect place to bring a date for Valentine's Day.
Had a double date for valentines day. Had a wonderful romantic evening. We did this prior to seeing 50 Shades
Very good food and lots of fun. The dessert option was amazing. Most fun I've had eating in a long time. My son also enjoyed his meal and he's a fussy eater. But getting to dip his own made it fun. Loved the banana foster
This was a birthday date and our first time there. Although we had reservations, and was early, decided to stay at the bar. The bartender, Lilly, was fabulous!!! Funny, energetic, and very knowledgeable of the IPAs & wines. We had a good time with good food. We were skeptical of what to expect, but will be definitely going back.
It was a fun experience!
The food was excellent and very fun to do my friend and I had a wonderful time it was an experience. They only thing we both didn't like was the music it was awful and irritating it's the only thing that made us want to leave, but everything else was great. Also our waitress was very friendly and took the time to explain our experience to us and what to do because it was our first time 😉 I think I will return but only if the music changes lol I don't think I can stand another 3 hours of that nonsense 😆
Waitress was great. Went on a Tuesday evening. It was nice and quiet. Everything was great.
The service was great. The rest of the experience was adequate at best and certainly not in line w/the cost of the evening. It could just be this particular location as all of our prior visits to Melting Pots in Orlando & White Plains, NY have been outstanding.
First time dining at a Melting Pot. Service from Morgan was excellent and the pace of courses was perfect. Really nice to be able to have a leisurely meal in a quiet location that facilitated lots of conversation.
The only issue we had is that it was very cold inside for a 6 pm reservation. Maybe next time we will ask for a table deeper in the building ....... they were not really able to warm the place up ..... that’s all...... otherwise we had a great time
Went to the Melting Pot in Albany for an anniversary dinner. Waiter provided good service and was very polite. For the amount of food you get for the 4 course experience, it’s over priced. The only thing that costed the restaurant any money to provide was the steak and lobster. Not worth $50. The meat portions were small. The main reason we came here was because we had a gift certificate. We were told we couldn’t use the certificate because it was a “holiday” (New Years day). It’s a gift certificate already paid for, there should be no restrictions. We called the manager over and he was not helpful and somewhat rude. He could have let us use our $25 gift certificate no problem but he didn’t. Our bill was $100 (no drinks). He’s a manager, his job is to over ride the system when necessary to make customers happy. Overall, kind of disappointed. Other than to use our gift certificate, we will not be back.
Great atmosphere. Great food. Great place to celebrate.
First of all - reservations are highly recommended! It's a busy restaurant located inside the crossgates mall. The main (and recommended) feature is the 4 course meal. Cheese fondue course, salad, meat/fish/vegetable fondue course and the incredibly good chocolate fondue course for dessert. All those courses take at least 2 hours to complete - so plan accordingly. The ingredients are fresh, the food is excellent - just takes time to enjoy all that fondue!
Food is fantastic, especially the chocolate fondue at the end of the meal. The waitstaff is always friendly and helpful. No long waits if you arrive early.
The food was great, and while the prices are usually a bit high for a minimum wage budget, a coupon helped me follow through with plans, our server was quick to deliver our next course after we finished the previous one, and helped us with cook times for meats we were unfamiliar with.
Thanks for the great experience!
So relaxing! We walked in there feeling like the world was on our shoulders and how could we possibly relax enough to celebrate a birthday. And by the time we left, 2.5-hours later, we were so relaxed we felt like nothing could get us down. We felt closer together than ever. Truly a marvelous experience. Ask for lovers lane, take only your significant other, tell the babysitter you won't be back for a long time, and order some of their signature cocktails!
Overall, the experience was good. Our waiter did mis-identify my partner and I as father and son which was very unprofessional, but he apologized profusely. I would recommend to my friends and family.
We are seasoned melting pot nuts. Would eat here weekly if we could. Nice variety of meats. You can specialize your menu to your liking. It is at least a 2 hour time frame depending on the amount of people in your party. We happen to enjoy the process. It gives us time to chat. Some don't like having to cook your own food. My only complaint was that we went for the brunch which was still on the website only to be told it's no longer available.
The restaurant is very nicely decorated and the tables are placed well apart. Our party of four bought two of the 4-course dinners to share, and it was more than enough for all of us. We thought that the cheese fondue appetizers and the chocolate fondue desserts were the best. The salads also were excellent. Regarding the entrees, we felt that the hot oil overpowered the flavor of the meat, poultry or fish so that we couldn't really taste the flavor of each. Just our opinion. The choices were very fresh, nothing wrong with them at all. There are many sauces to choose from, and it was difficult to remember what each one was. It would be better if the names were on the dishes. If we wanted more of the fruit or side dishes, more was provided quickly at no charge.
We didn’t like the main meal. The cheese fondue and chocolate fondue were very good. We mentioned it was my birthday and not even a Happy Birthday was acknowledged
Always wanted to eat here so finally had the opportunity..had a fabulous fun time... Katie our waitress was attentive, competent and friendly and made our dining experience delightful... while it takes time to cook, dip and savor all the morcels on our plates we left plenty full and satisfied... plan on a 2-3 hour leisurely unique dining experience..Although a bit higher priced than other area chain restaurants, the unique dining experience is not something that can be rushed and well worth It!
Went there with another couple. We had a great time. Place was cozy with all private booths. Great wine , beer and cocktail list. Stephen our server was very friendly , knowledgeable , and eager to share his favorites and the best way to enjoy this type of dining. We all ordered the 4 course option and sat there eating and talking while each course came , each one totally different but as good or better than the last. Before we knew it several hours had gone by without us realizing it and we were on to the dessert course. The one thing I would recommend besides going there is to leave enough time to enjoy it, this is definitely not fast food. We are already talking about our next trip to the Melting Pot and who else to invite.
The food was delicious. The service was great. I would highly recommend the melting spot as a place to go. Whether you’re doing a special occasion or getting together for a fun night out it’s definitely worth your while.
We had a great time celebrating my boys birthdays! The staff went above and beyond to help us! We will be back!
Great experience! Something different and fun for a date. Highly recommended!