Whether it is an intimate dinner or a sophisticated luncheon, Private Dining at The London meets the very highest standards of hospitality. With several private dining rooms, The London offers a degree of flexibility, professionalism and warmth.View Private Dining Details
Very slow service. We sat for 15 minutes without being acknowledged. Food was average
We had dinner and drinks at the bar with friends after a long flight. The bar is at the London NYC Hot
The interior of the London is on the depressing side. An institutional pastel green pervades, and the table tops are wipe-clean glass. It is redolent of the canteen of a hospital. Our waiter was more fit for a diner than for haute cuisine, and did nothing to elevate to the level a $85 per head meal deserves. The crowd is a mix of hotel guests, businesspeople and midtown tourists. The maitre d' was at least solicitous when i mentioned the substandard service.
Pretty terrible all round, ambiance of a cheap diner, without the quality food.
The London used to have a fantastic restaurant. What is left is a low-ambiance, cavernous lobby bar with the feel of a cruise ship. The food options are very limited and exceptionally overpriced. It felt like a string of compromises that do not result in something they should call a restaurant.
I used to love this place but hadn't been for a couple of years. It's changed a lot. It used to be a Gordon Ramsey offshoot. I knew it no longer was, and the food is still mostly good - it's now beautifully presented pub food - but in expensive tiny portions. The ambiance used to be plush - I remember it being a lovely winter refuge - but the lighting and decor now seem rather cold (did they change the lights?). Three loud guys were watching a sports game at the bar, making it feel like a pretty average hotel bar. The initial welcome was warm but the rest of the service very stiff. Overall, kind of odd. I don't think I'll go back.
Incredible location and ambiance!
Food wasn't bad, but i can find better for a cheaper price. Service didnt know what was happening half the time or just decided to only half listen.
Waiter came to our table and just stared at us and waited for us to tell him we wanted to order a drink. We were there for dinner but after that just had a drink and went else where!!
It was "ok". Felt the staff was not very attentive. Took a long time for our steak amd refills. Did not have the same waiter. Food was good but nothing that I can say was amazing. I would not go again.
Terrible service, food & ambiance. Overpriced with bad service. Go elsewhere if you want to enjoy yourself.
Abysmal service - inattentive and disinterested. The place was empty and we had to send up a flare to get attention and order. Dishes left on table way too long before clearing. Food was adequate. It was better when it was a Gordon Ramsay restaurant from the food perspective but service was not that great then either. For The London, which is a fabulous upscale hotel, this kind of restaurant/service seems like a huge disconnect.
Not a real Gordon Ramsey restaurant, a little deception.
Muy ruidoso. Mala comida. Mala atención
Well it started with our very dressed up family being sat at the bar area even though we made a booking for 5 in advance... then the server was as unenthusiastic as we've experienced in our week in NYC! Then the food was really poor, in fact the best way to describe it is - "a heated up frozen meal". It makes me think, is this place being set up for a certain former owner being called in for a Kitchen Nightmares program??? Would make good viewing Gordon! Everything was disappointing, the place seems to lack any inspiration and the staff seem depressed. And guess what? It rubbed off! We all left dressed up and depressed! Luckily or unluckily for us, we just got back into the elevator and went up to our uninspiring hotel room. 😖