The Lobby

4.7
1244 reviews
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$31 to $50
icon/ic_cuisineCreated with Sketch.
Contemporary American
Experience a memorable dinner featuring incredible dishes in a contemporary yet approachable American style, complemented by live music. Traditional Afternoon Tea is served daily, while the weekend offers a fabulous Sunday brunch accompanied by a vivacious string quartet. Children’s menus are available with a variety of offerings.

On Friday and Saturday evenings, The Lobby features a buffet of chocolate desserts complete with bite-sized creations, a seasonal action station and live music for guests and locals to enjoy.
What 1244 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.7based on recent ratings
4.7
food
4.6
service
4.8
ambience
4.0
value
Noise · Quiet
92% of people would recommend it to a friend
5
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G
Indiana
2 reviews
Dined 3 days ago
Overall 5food 5service 5ambience 5

Beautiful restaurant with 4 piece string quartet. Food was a smorgasbord of Asian and American.

The Lobby
Responded a day ago

Dear Gmo1, Thank you for visiting The Lobby and for sharing your nice review. We look forward to welcoming you back again soon. Regards, Richard Hummell Assistant Director of Food and Beverage

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TW
Chicago
5 reviews
Dined 4 days ago
Overall 5food 5service 5ambience 5

Great service and food! The ambiance was good, but not great. If the ambiance were great rather than just good, I would have given it 5 stars, rather than just 4 for “Value”. Everything else was excellent and couldn’t have been better. I would definitely recommend this restaurant, unless you are looking for a perfect environment for a date. For the whole package I would go down stairs (Connected to the same hotel), to sit outside at Pierrot Gourmet.

The Lobby
Responded a day ago

Dear TylerW, Thank you very much for taking the time to review your dining experience at The Lobby. We are glad to read that you enjoyed the cuisine and our service. We also appreciate your feedback about the ambiance. We look forward to welcoming you back again soon. Regards, Richard Hummell Assistant Director of Food and Beverage

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RH
Chicago
36 reviews
Dined 4 days ago
Overall 2food 1service 4ambience 5

A wonderful environment and ambiance. Food was a big disappointment (important for a restaurant),quality of the fish and the way it was prepared was not worthy of the Peninsula.

The Lobby
Responded a day ago

Dear RHT1, Thank you for choosing The Lobby and for sharing your honest feedback. We regret to hear that the food was unsatisfactory. Your comments are truly valued and we will be sure to review with the team. I would appreciate having an opportunity to discuss this with you further. I will send you a private message with my contact information. We hope to redeem ourselves in the near future. Regards, Richard Hummell Assistant Director of Food and Beverage

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OT
Chicago
5 reviews
Dined 7 days ago
Overall 5food 5service 5ambience 5

Everything was exceptional!

The Lobby
Responded 5 days ago

Dear Friend of The Peninsula, Thank you for choosing The Lobby and for sharing your wonderful comment. We are delighted to hear you had an enjoyable dining experience and we look forward to serving you again soon. Regards, Richard Hummell Assistant Director of Food and Beverage

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KJ
Chicago
10 reviews
Dined on July 15, 2019
Overall 5food 5service 5ambience 5

What an elegant venue! I had tea with two dear friends on my birthday, and it was such a perfect way to spend the afternoon.

The Lobby
Responded 5 days ago

Dear KJODining1, Thank you for choosing The Lobby to celebrate your birthday. We are delighted to have been part of your special occasion. We are glad that you and your friends enjoyed the tea and the elegant ambiance. We all look forward to your return visit, hopefully again soon! Regards, Richard Hummell Assistant Director of Food and Beverage

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SB
Chicago
31 reviews
Dined on July 15, 2019
Overall 5food 5service 5ambience 5

Always lovely at the Pen. The new lunch menu has a lot of great summer options.

The Lobby
Responded 6 days ago

Dear SusanBK, Thank you for choosing The Lobby and for your continued loyalty! We appreciate your kind remarks on the menu. We look forward to serving you again soon! Regards, Richard Hummell Assistant Director of Food and Beverage

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LF
Chicago
5 reviews
Dined on July 5, 2019
Overall 5food 5service 5ambience 5

The Chocolate Buffet was amazing. There was a large selection of elegant and delicious desserts - not all chocolate. The room is beautiful. The live music was an added plus. We will come back for a special occasion!

The Lobby
Responded on July 9, 2019

Dear Lynf, Thank you for visiting the Chocolate Bar at The Lobby. We are delighted to read that you enjoyed the selections and ambiance. We are happy to hear you would return and we look forward to seeing you again soon. Regards, Richard Hummell Assistant Director of Food and Beverage

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OT
Chicago
10 reviews
Dined on July 4, 2019
Overall 5food 5service 5ambience 5

We went for high tea with an 11 year old. The kid’s high tea was extraordinary. While we had wonderful traditional items, she had what’s in the photo and got a sweet teddy bear chef as well. Wonderful.

The Lobby
Responded on July 9, 2019

Dear Friend of The Peninsula, Thank you for choosing The Lobby for Afternoon Tea. We are delighted to hear that you enjoyed your visit with us and the children's tea. We want to provide a truly unique experience, and we are thrilled we exceeded your expectations. We look forward to welcoming you back again soon! Regards, Richard Hummell Assistant Director of Food and Beverage

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m
1 review
Dined on July 2, 2019
Overall 5food 5service 5ambience 5

The service, atmosphere and food were wonderful! We were there for the afternoon tea and enjoyed the selection of sandwiches and sweets. Everything was fresh and tasty!

The Lobby
Responded on July 9, 2019

Dear mbchicago, Thank you for choosing The Lobby for Afternoon Tea. We are delighted to hear that you enjoyed the tea sandwiches, our service and the ambiance. We look forward to welcoming you back again soon. Regards, Richard Hummell Assistant Director of Food and Beverage

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DC
Los Angeles
2 reviews
Dined on July 2, 2019
Overall 5food 5service 5ambience 5

The venue was a quiet oasis in the middle of a hot and busy city. When we arrived a warm welcome was extended from the receptionist and we received concise instructions on how to get to The Lobby. Where our reservations were. The waiting staff were excellent, very attentive. I will certainly be making a return visit.

The Lobby
Responded on July 5, 2019

Dear DianeC, Thank you for dining at The Lobby and for sharing your thoughtful remarks. We are delighted to hear that you enjoyed the ambiance and our service. We are happy to read that you would return and we look forward to welcoming you back again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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C
Chicago
16 reviews
Dined on June 30, 2019
Overall 5food 5service 5ambience 5

My favorite place in Chicago. The best food, the music, the ambiance, the elegance.

The Lobby
Responded on July 3, 2019

Dear Cats65, Thank you for choosing The Lobby and for your continued patronage. We are happy to hear from our loyal guests and we truly appreciate your note on the food and decor. We hope to welcome you back again soon. Regards, Richard Hummell Assistant Director of Food and Beverage

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S
Chicago
37 reviews
Dined on June 28, 2019
Overall 4food 5service 5ambience 5

Excellent food served in an elegant atmosphere. Chilean sea bass outstanding. Wine list disappointing however. Service fantastic.

The Lobby
Responded on July 2, 2019

Dear Sguandal, Thank you for dining at Shanghai Terrace and for sharing your note. We are pleased to read that you enjoyed the service, food and flavors. Thank you for your feedback about the wine menu. We look forward to serving you again. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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OT
Chicago
3 reviews
Dined on June 28, 2019
Overall 3food 3service 2ambience 4

Were seated immediately in the section we requested. Beautiful room and good view. Server arrived quickly and guided us on tea selection and menu options.

Tea was served promptly. The music provided by a cellist added ambiance.

The Lobby
Responded on July 2, 2019

Dear Guest, Thank you for choosing The Lobby for Afternoon Tea and for posting your review. We regret for the lack of service experienced. Your comments are truly valued and we will be sure to review with the team. I would like to speak with you further. I will send you a private message with my contact information. We hope to welcome you back again. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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RC
Naples
11 reviews
Dined on June 25, 2019
Overall 5food 5service 5ambience 5

The Lobby is always a terrific spot for great food, service and atmosphere. Perfect for business or romance!

The Lobby
Responded on June 28, 2019

Dear RobertC, Thank you for dining at The Lobby and for taking the time to share your wonderful review. We are delighted to read that you enjoyed the cuisine, our service and the ambiance. We appreciate your recommendation and we look forward to serving you again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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BB
Indiana
4 reviews
Dined on June 23, 2019
Overall 3food 4service 1ambience 3

Food was good. Not sure why I tipped 20%. Had to bus our plates 4 times during buffet.

The Lobby
Responded on June 27, 2019

Dear BadBrunch, Thank you for choosing The Lobby for Sunday Brunch. We appreciate your comment on the food, but truly regret to read the lack of service you experienced. We will be sure to review with the team. I like to to speak with you further about your visit. I will send you a private message with my contact information. We hope to restore your faith in The Peninsula Chicago. Regards, Richard Hummell Assistant Manager of Food and Beverage

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DD
1 review
Dined on June 22, 2019
Overall 5food 5service 5ambience 5

Celebrating our anniversary, I wanted a really special dinner in an elegant and romantic setting. The Lobby was awesome! The music/singers were especially a treat...smooth voices that matched and harmonized beautifully. The chocolate desserts were a real hit with wife! The main dishes were also excellent. Service was outstanding....attentive but not intrusive. The ambiance couldn't have been better. THANK YOU to the wonderful friendly helpful staff at THE LOBBY! Dining at The Lobby made a special evening even better!

The Lobby
Responded on June 26, 2019

Dear DavidD, Thank you for choosing The Lobby to celebrate your anniversary, Happy Anniversary! We are delighted to have been part of your special occasion. We are pleased to read that the team made your visit memorable and we appreciate your comments on the ambiance and food. We look forward to welcoming you and your wife back again soon. Regards, Richard Hummell Assistant Director of Food and Beverage

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OT
1 review
Dined on June 22, 2019
Overall 5food 5service 5ambience 5

We had excellent service at The Lobby. The food was amazing and the ambience was even better. Would highly recommend

The Lobby
Responded on June 26, 2019

Dear Friend of The Peninsula, Thank you for dining at The Lobby and for sharing your kind remarks on the service and atmosphere. We look forward to serving you again soon. Regards, Richard Hummell Assistant Director of Food and Beverage

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OT
Chicago
2 reviews
Dined on June 13, 2019
Overall 5food 5service 5ambience 5

Excellent service and food

The Lobby
Responded on June 14, 2019

Dear Friend of The Peninsula, Thank you for dining at The Lobby and for sharing your wonderful note on our service and food. We look forward to welcoming you back again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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DC
Chicago
55 reviews
Dined on June 12, 2019
Overall 5food 5service 5ambience 5

This is one of the best places to have tea in Chicago. It is expensive, but the location is wonderful, the atmosphere is so calm, the service is the best, and the food is delicious. My friend and I enjoyed a beautiful afternoon tea here the other day. The tea was very good and the tea sandwiches were really special. We would absolutely go again, for a treat.

The Lobby
Responded on June 18, 2019

Dear DeboChicago, Thank you for visiting The Lobby and for sharing your review. We are grateful you named The Lobby one of best places to have tea in Chicago and we appreciate your loyalty! Thank you for your thoughtful remarks on the menu selections and location. We look forward to welcoming you back again soon. Regards, Richard Hummell Assistant Director of Food and Beverage

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c
Chicago
12 reviews
Dined on June 9, 2019
Overall 5food 5service 5ambience 5

Always a first class experience!

The Lobby
Responded on June 11, 2019

Dear chicago, Thank you for dining at The Lobby and for sharing your wonderful note. We look forward to welcoming you back again soon! Regards, Richard Hummell Assistant Director of Food and Beverage

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OT
Chicago
23 reviews
Dined on June 8, 2019
Overall 5food 5service 5ambience 5

Our first high tea experience, and everything was perfect. Loved the live string instruments, And the atmosphere.

The Lobby
Responded on June 11, 2019

Dear Jesse, Thank you for visiting The Lobby and for sharing your review on OpenTable. We are pleased to read that you enjoyed your first Afternoon Tea experience and we appreciate your remarks on the ambiance. We look forward to serving you again soon. Warm regards, Richard Hummell Assistant Director of Food and Beverage

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JK
Pittsburgh
13 reviews
Dined on June 7, 2019
Overall 5food 5service 5ambience 5

Chocolate bar is the best, but the service was utterly impeccable, especially from Juan and Feancisco.

The Lobby
Responded on June 11, 2019

Dear JenniferK, Thank you for choosing The Lobby and for posting your kind comments. We are very pleased to read that you enjoyed the Chocolate Bar and our service. We want to provide a truly unique experience and we are thrilled that we exceeded your expectations. I will be sure to share your note with the team. We look forward to welcoming you back again soon. Regards, Richard Hummell Assistant Director of Food and Beverage

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P
Chicago
5 reviews
Dined on June 7, 2019
Overall 5food 5service 5ambience 5

Celebrated our sixth anniversary with high tea on Friday at 4:30, which was a lucky choice—we enjoyed the string music accompaniment to a lovely meal. Exquisite setting at private table for two at window overlooking patio; calm, conversation-friendly ambience; professional, courteous service (including accurate knowledge of menu); delectable tea sandwiches, sweet pastries and THE BEST scones; a varied, interesting choice of first-class teas. Pricier than the Langham, but I think the overall experience is worth it.

The Lobby
Responded on June 11, 2019

Dear Patricia, Thank you for choosing The Lobby for your anniversary and again, Happy Anniversary! We truly enjoyed being a part of your special occasion and we are grateful to have had you dine with us. We appreciate the kind remarks on the menu items, atmosphere and the service. We look forward to welcoming you back again soon! Warm regards, Richard Hummell Assistant Director of Food and Beverage

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n
Los Angeles
12 reviews
Dined on June 5, 2019
Overall 5food 5service 5ambience 5

very nice quiet way to grab a meal when in late from the airport. great food. great service.

The Lobby
Responded on June 10, 2019

Dear netsfannumber1, Thank you for visiting The Lobby and for sharing your thoughtful comments. We look forward to welcoming you back again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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OT
Chicago
2 reviews
Dined on June 2, 2019
Overall 2food 2service 1ambience 5

We made reservations for my birthday . When we arrived , we were told that the kitchen is closing in 10 minutes !

The Lobby
Responded on June 14, 2019

Dear Guest, Thank you for choosing The Lobby to celebrate your birthday. We are very sorry to hear of your disappointing experience during your visit. Your comments are truly appreciated and we will be sure to review with the team. We would like to hear more about your experience. I will send you a private message with my contact information. We hope to redeem ourselves in the near future! Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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JH
1 review
Dined on June 2, 2019
Overall 5food 3service 4ambience 5

I was in Chicago for ASCO and every other place was crowded and noisy. The lobby restaurant was an oasis of peace for only a small premium. They also have larger tables for bigger grous

The Lobby
Responded on June 7, 2019

Dear JamesH, Thank you for visiting The Lobby and for sharing your nice review. We look forward to welcoming you back again soon! Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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A
New England
2 reviews
Dined on June 2, 2019
Overall 5food 5service 5ambience 5

The service and food were outstanding. We had the vegan and vegetarian menu and it was both varied and delicious!! Definitely a special treat.

The Lobby
Responded on June 6, 2019

Dear Aer2218, Thank you for choosing to dine at Shanghai Terrace and for sharing your review. We appreciate your gracious remarks on the service and cuisine. We hope for the opportunity to welcome you back again soon! Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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OT
Chicago
1 review
Dined on June 1, 2019
Overall 5food 5service 5ambience 5

Amazing experience every time. Atichar is the best server!

The Lobby
Responded on June 4, 2019

Dear Friend of The Peninsula, Thank you for dining at The Lobby and for posting your review. We are delighted to hear that you had enjoyable dining experience. We will be sure to share your note with the team. We all look forward to serving you again soon. Regards, Richard Hummell Assistant Director of Food and Beverage

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OT
Detroit
4 reviews
Dined on May 31, 2019
Overall 5food 4service 5ambience 5

Beautiful live music and very attentive staff. All the food was good but I highly recommend the chocolate bar!

The Lobby
Responded on June 4, 2019

Dear Friend of The Peninsula, Thank you for choosing The Lobby and for sharing your kind review. We appreciate your remarks on the service, food and ambiance. We look forward to welcoming you back again soon. Regards, Richard Hummell Assistant Director of Food and Beverage

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SB
Chicago
32 reviews
Dined on May 30, 2019
Overall 5food 5service 5ambience 5

My friend and I had a wonderful time and ordered the Chinese breakfast. Ray has taken care of me before and immediately recognized me and asked about my mom. It was really nice and the food was wonderful, too.

The Lobby
Responded on June 4, 2019

Dear SusanBK, Thank you for choosing The Lobby and for taking the time to post your review. We are pleased to read that you and your friend enjoyed the food and our service, specifically from Ray. We are happy to hear you received personalized attention from your server and we will be sure to share your note with the team. We look forward to welcoming you back again soon! Regards, Richard Hummell Assistant Director of Food and Beverage

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G
Chicago
8 reviews
Dined on May 29, 2019
Overall 1food 1service 1ambience 1

Too many negative comments to put here. A waste of $180.00!

The Lobby
Responded on June 4, 2019

Dear Guest, Thank you for visiting The Lobby and for sharing your feedback. We are sorry to read that you had a disappointing dining experience and thank you for bringing this to our attention. I would appreciate the opportunity to learn more about your recent visit. I will send you a private message with my contact information. We hope to welcome you back for a more enjoyable experience in the near future. Regards, Richard Hummell Assistant Director of Food and Beverage

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KB
New England
13 reviews
Dined on May 26, 2019
Overall 2food 2service 2ambience 4

First off, the REGULAR breakfast here is wonderful -- it's the Sunday Brunch which I am reviewing below:
BRUNCH -- I was eating breakfast during my last stay and the staff were setting-up for brunch which looked excellent; many stations and fresh looking options. Unfortunately, when we went last Sunday it was a major disappointment for the following reasons: it seemed under-staffed, as in our used brunch plates were often still on our table when we came back w/fresh plates; tables that had finished were not cleared, the hot food was mostly dry and not really fresh looking, more-so 'left under the heat lamps' for too long. I hate to do this because I love the hotel and it's facilities, but when you choose the brunch spot for a large party and it completely under-delivers you really need to point it out. I fear this is going to come down to trouble staffing (as I have witnessed a lot lately), so I hope management will be able to adjust.

The Lobby
Responded on May 31, 2019

Dear 4nintyfive, Thank you for choosing The Lobby for Sunday Brunch. We are concerned to read about your experience and we want to extend our sincere apologies for the disappointment it caused you. I would appreciate having an opportunity to discuss this with you further. I will send you a private message with my contact information. We hope to redeem ourselves in the future. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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C
Salt Lake City
1 review
Dined on May 26, 2019
Overall 5food 5service 5ambience 5

Very elegant, excellent presentation of the buffet, great quality food, very good service, pnly the price is very very expensive

The Lobby
Responded on May 31, 2019

Dear Carlos, Thank you for visiting The Lobby and for taking the time to post your review. We appreciate your gracious remarks on the ambiance, the cuisine and presentation. We hope to welcome you back again soon! Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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OT
1 review
Dined on May 19, 2019
Overall 2food 2service 1ambience 5

Food was subpar, service was less than attentive, and the experience was way over priced.

The Lobby
Responded on May 23, 2019

Dear Guest, Thank you for visiting The Lobby and for sharing your review. We regret to hear that you did not have a memorable experience. Your comments are truly appreciated and I have shared your note with the team. Should you be willing to discuss this further, I will send you a private message with my contact information. We hope for the opportunity to redeem ourselves in the future. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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CW
St. Louis
21 reviews
Dined on May 19, 2019
Overall 4food 4service 4ambience 4

An unhurried and delightful morning. The quartet was great to set the mood but not so loud to impede conversation. The brunch was expansive allowing for an excellent variety of choices.

The Lobby
Responded on May 22, 2019

Dear CWEfoodie, Thank you for choosing The Lobby for Sunday Brunch. We are pleased to read that you enjoyed the food and ambiance. We look forward to seeing you again soon. Regards, Richard Hummell Assistant Director of Food and Beverage

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OT
Chicago
2 reviews
Dined on May 18, 2019
Overall 5food 5service 5ambience 5

It was great, would go again

The Lobby
Responded on May 21, 2019

Dear Friend of The Peninsula, Thank you for dining at The Lobby and for sharing your review. We are glad to hear that you would return and we look forward to welcoming you back again soon. Regards, Richard Hummell Assistant Director of Food and Beverage

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OT
Chicago
1 review
Dined on May 18, 2019
Overall 5food 5service 5ambience 5

Impeccable service. I enjoyed a leisurely afternoon tea. Not for a moment did I wait for anything; from seating to delivery of my tea to service of my tea tower. A delightful experience for anyone that enjoys afternoon tea.

The Lobby
Responded on May 21, 2019

Dear Friend of The Peninsula, Thank you for choosing The Lobby for Afternoon Tea. We are pleased to read that you enjoyed your visit and our service. We look forward to serving you again soon. Regards, Richard Hummell Assistant Director of Food and Beverage

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RC
Naples
12 reviews
Dined on May 17, 2019
Overall 5food 5service 5ambience 4

Great spot for lunch, business or otherwise, with terrific food, service and atmosphere.

The Lobby
Responded on May 21, 2019

Dear RobertC, Thank you for visiting The Lobby and for sharing your kind remarks about our service and food. We appreciate your recommendation and we look forward to serving you again soon. Regards, Richard Hummell Assistant Director of Food and Beverage

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OT
Chicago
1 review
Dined on May 15, 2019
Overall 5food 5service 5ambience 5

I had made a note that I was celebrating Mother’s Day with my mom in the notes for a special occasion section when making my reservation. I was pleasantly surprised when the waiter brought out a special plate with “happy mother’s day” written on it next to a delicious dessert. A nice and unexpected touch.

The Lobby
Responded on May 21, 2019

Dear Friend of The Peninsula Chicago, Thank you for choosing The Lobby to celebrate Mother's Day. We are delighted to have been part of your special occasion and we are glad to hear you had a memorable dining experience. I will be sure to pass on your note to the team. We all look forward to welcoming you back again soon. Regards, Richard Hummell Assistant Director of Food and Beverage

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DD
Chicago
2 reviews
Dined on May 11, 2019
Overall 3food 5service 2ambience 3

Food excellent!! service was absolutely terrible! I brought my mother in law here for an early mother's day breakfast. First our hostess Maria was rude. Very cold, uncaring. I watched her throughout my meal she treated everyone like that. I also watched the head hostess...she was exactly the same. She was super blonde wore a blazer and skirt. Our server was exactly the same. A very cold vibe. No warmth whatsoever. You are treated as if you are interrupting their day. We were not able to eat our meal in peace as the head hostess came and gather our plates as we spoke to pubs us out. I didnt get to order a cup of tea before the bill came for us to pay! We were never asked ir we needed anything if the food was okay nothing. The head hostess was very rude throughout our meal. We were there 30 min before we were being pushed out. It was uncomfortable and I was very embarrassed to have brought a family member here for a special event. Never again. Their situation with parking is even worse. There are better friendlier places to go! Do yourself a favor and skip this place.

The Lobby
Responded on May 14, 2019

Dear DottieD, Thank you for choosing The Lobby and for sharing your honest feedback. We regret to hear you did not have a memorable experience. I would appreciate having an opportunity to discuss this with you further. I will send you a private message with my contact information. We hope for the opportunity to redeem ourselves in the future. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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