The service was amazing and the vegan tea food options were amazing! Very creative.
We went because of their vegan tea. We were pleased with everything we had, and the selection of excellent teas. Although very pricey, we were pleased with our experience for a special occasion.
Superb service, striking ambiance, and terrific food make this special occasion restaurant one of the top spots in the city.
The Service was absolutely amazing, i’ve been planning my birthday dinner for months now and i’ve wanted to do afternoon tea for so long and was so happy to finally experience it. The hotel dining staff are absolutely amazing, very friendly environment!
I don't want to leave a negative review because I'm very fond of this hotel and restaurant. However, my visit this week for a business lunch with two new business partners was lackluster. The server seemed disconnected and uninterested in waiting out table. There was very little engagement other than taking our order. He did not return to the table to ask if our meals were acceptable or to refill drinks until after me and my 3 guests had finished our plates. Even then (1 he, 15 mins after we had been seated) I asked him if he had forgotten about us. I flagged over a manager who quickly apologized for the service and diffused the situation by not having the server return to the dining room. He also sent an array of desserts and coffee to the table. We left pleased, and would certainly return again to the this beautiful hotel lobby restaurant.
This was our first time dining at the Lobby. We enjoyed their brunch very much. The selection was unbelievable and the quality of the food was amazing. We would highly recommend their Brunch!!
Service was subpar/borderline bad for the price. This is our third or fourth time here in the last twelve months. Our last time was also subpar/inconsistent service. Tonight, our table wasn’t cleared and it felt crowded when we were eating dessert. Towards the end, the service improved somewhat (we had a little girl in our party and she was given a doll and a coloring book). We were celebrating my sister’s engagement and she was given a free cake which she enjoyed immensely. We left a 20% ($48)tip out of courtesy but overall felt disappointed with the service. At one point, I tried to catch a server’s attention, he said no and walked away??? However, food is always consistently amazing. Noise level was on the louder side. It wouldn’t be my first choice for a nice dinner out.. try Portsmith or Two instead.
Wonderful, warm service, beautiful space, solid options for vegan eaters. Great experience.
Wonderful spot to celebrate a birthday!
We went for afternoon tea. Served at two times during the weekday. Good variety of tea. Optional champagne. Server was very proper, yet friendly.
If you’re going for the vegan afternoon tea—don’t. It’s not that great. Oreos dipped in almond milk taste better. The sandwiches were all right, the scones a bit too hard, and the little vegan muffins on top were sad and dry.
Physically, it’s a very lovely place though. But you’ll probably wind up at CPK having a beer to wash down those sad dry muffins.
I’m not trying to be brutal, but for the price I paid I expected much better.
It is a beautiful place with live cello and viola and silver utensils. The food can be a bit better though. The pastries/petit four was something I could probably make.
The Sunday brunch at the Peninsula is fantastic.
I highly recommend it
We were celebrating a friend's birthday. The lobby restaurant is always a place we go for special occasions, weather it's for dinner or Sunday brunch. Great food! The best service. Will always continue to recommend to friends. Thank you for always making us feel special.
On the weekends they offer 'jazz and chocolate' which we really enjoyed. You get to experience world class chocolate deserts while enjoying a true jazz ensemble. ( Thanks for bringing that back! ) We were celebrating our wedding anniversary so enjoyed dinner there also. The food is always very good, however the menu is limited. The service was wonderful, the head waiter hit all the right notes making us feel valued as guests. The under waiter, in particular was very attentive without being overbearing and he really made the evening special for us. Please remember that this is a hotel lobby, guests are walking around and all kinds of dress appears to be acceptable. That said we had a great time and plan to return.
Excellent service and very attentive waitstaff. Tables are nicely spaced out for adequate privacy for business lunches/dinners.
The Lobby is one of my favorite places to eat Sunday Brunch but they have made some dramatic changes and it was very disappointing. They rarely put new food out so most food was empty and what was out was cold. The no longer carry some of the better dishes. With these changes alone it is overpriced for the quality. Service was terrible and we had to go and find the waiter several times. As disappointed as I am I can no longer recommend The Lobby.
I went for the Sunday brunch at the Lobby which I do periodically. The results were truly excellent as usual. There is a very broad array for the buffet, all of great quality and expertly prepared. It is on the expensive side as it is in the Peninsula Hotel, but you are paying for an absolutely great buffet brunch.
All good / server awesome
Disappointed to see a dog sitting on the chair at a table while eating. Who had to sit there next??
With soaring ceilings and beautiful surroundings, The Lobby had the potential to be another stuffy hotel restaurant but the friendly staff were attentive without being intrusive and surprisingly funny. The traditional and classic styling is elegant and comfortable. Cocktails were perfectly executed and delicious, as was the food (though if you're vegetarian the options are extremely limited).
We went for a birthday dinner and we had a blast. The music, food and services were incredible.
Definitely get the Chinese Breakfast prix-fixe.
We have been wanting to have tea here. It was delightful. The only reason I didn’t give 5 stars for service was the check in with the host was very slow. We waited 15 minutes to be seated despite arriving early. We pointed this out to the assistant manager.
During our tea our waiter was attentive and offered to give us sandwiches to take home when we were finished. With the exception of our initial encounter with the host we had a very positive experience.
Delicious food and impeccable service! A definite treat for a special occasion!
It was a wonderful afternoon. I've never been to afternoon tea, so I have nothing to compare it to. The food was very good but we would have preferred more savory offerings and not as much sweet. We walked out of there with a very strong sugar buzz! The fresh baked scones were excellent! Add more finger sandwiches and less of the sweets. Service was outstanding!
Absolutely amazing experience always
Peninsula management should offer course on excellence in customer service.
Food delicious, presentation beautiful and very appetizing.
Quality of meat, fish, fresh vegetables and desserts so tasteful.
The food was excellent, the service not so much. When we arrived for our 6:30 reservation, the maître d' was with another person so we waited 5 minutes or so. When he finished, he took a phone call and left us standing there another 5 minutes. He knew we were waiting and did acknowledge us, but guests "in person" should always be seated before a phone call. It's business etiquette 101. Service during dinner was fine, until our waiter disappeared for a half hour, leaving us waiting 30 minutes for our bill. The maître d' was busy chatting with a couple at another table and ignored what was happening on the floor. I couldn't get his attention, and finally asked a random waiter if he could get us our bill. Our own waiter had been MIA, but finally appeared with our bill. Ridiculous. Shame on you, Peninsula. Customers deserve much better than this. Not sure if I'll return. The service needs definite improvement.
The Peninsula Lobby is one of the very few restaurants in Chicago where one can dine in a civilized manner without having to shout!
Dining in the pleasant ambiance with the able staff supervised by Chris, the general manager, was a true pleasure. The high quality of food, and the soft piano played were added pleasures.
We were a group of five and all were satisfied with the experience.
Tea was lovely and service attentive. My only complaint was that the sweets were not very good and kind of odd.
Took my mom for afternoon tea to celebrate her birthday (along with my wife, father and 8 year-old daughter). The ambiance was great with a string duet playing in the balcony. My mom loved the tea selection and spent several minutes with the waiter discussing her options. The food was fun and some bites were even quite unique [i.e. Izumi dark chocolate lollipop]. Overall, everyone enjoyed themselves - with the possible exception of my 70 year old dad who thinks such extravagances are generally unwarranted. The only issue I have is that the kid's tea is $40 - which is excessive for cocoa, a slider, mini ham/cheese, pb&j, fruit, veggies, and a few little deserts. My daughter thought it was great ... but it's still too expensive.
According to my wife, this is the best place in town for afternoon tea ... she does tea on a semi-regular basis and is probably a fairly reliable source in this regard.
Decent environment and service, definitely a good place for an afternoon chat with friends... tea is ok, just don’t expect too much on the food...
My husband and I love this place! We became Afternoon Tea fans after a visit to the UK. We made sure to stop at Betty's in York UK for afternoon tea, since they are acclaimed as the Best Afternoon Tea in the UK. Well, we thought this was better! The food and the tea was outstanding. What really made the day was the most delightful service by everyone at the hotel, from the waiters and desk staff, to the valets! Kudos to Chef Dimitri for his amazing pastries! We can't wait to come back!
Brunch food was awesome and service was great! Couldn’t ask for a better Server, top notch and a plus for any brunch,
We had a wonderful experience. We were there celebrating our anniversary and the service was impeccable. I have a very complicated diet due to health issues and the Executive Chef and Head Pastry Chef were AMAZING to work with in creating a custom menu that worked for me. I highly recommend the afternoon tea service!
Amazing service & food
My husband stand and I brought our granddaughters to the tea. The kids tea is not up to par. It comes on a tray not the fun 3 tiers that one expects at a fancy tea. No little tea sandwiches for the kids. There was a burger slider, ham and cheese in the shape of a bear and small p b and J . There were other small treats and gummie bears in a cup. At 39 dollars a kid was not the ambiance that I was expecting. They gave them a toy that was taken out and f the plastic at the table. Would have preferred the true ambiance of the fancy tea without the bear if their cost was an issue.I had to keep jumping up to pour my granddaughter’hot chocolate. We have been to tea at the Plaza with them and that was 3 steps ahead. They had fun but I was disappointed.
The Sunday Brunch was wonderful and something that I'd recommend to friends, but there are some areas that were lacking. Dim Sum and hot prepared foods such as sea bass were disappointing. Who would ever think you'd get mediocre Dim Sum at the Peninsula Hotel, right? And salad selection was a bit boring. But, the cold seafood, sashimi, and dessert stations were quite nice and enough to make me look forward to returning another day. And, the French toast was the best I've ever had. Yum.
This was the most amazing experience on the planet - We had the opportunity to try their chocolate bar experience and it was simply divine. The hot chocolate, cookies and cake were absolutely delicious.
We had a lovely Restaurant Week meal. The space is beautiful and the service was outstanding. The food is very good, though perhaps not as outstanding as the service. All together a wonderful peaceful lunch. We will be back for tea.
Good atmosphere, Highest Hospitality location.
The meal is a original as it is, but the taste is delicious normally.