The Lobby

4.6
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1341 Reviews
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$31 to $50
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Contemporary American

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Afternoon Tea
Experience a memorable dinner featuring incredible dishes in a contemporary yet approachable American style, complemented by live music. Traditional Afternoon Tea is served daily, while the weekend offers a fabulous Sunday brunch accompanied by a vivacious string quartet. Children’s menus are available with a variety of offerings.
What 1341 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.5
food
4.5
service
4.8
ambience
4.0
value
Noise · Quiet
85% of people would recommend it to a friend
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OT
Chicago
5 reviews
Dined 7 days ago
Overall5food5service5ambience5

As always The Lobby’s staff and food does not disappoint!!! You are always made to feel special when you come to dine!!! There is no better place in Chicago to have meal or just get together with friends for a few drinks!!

The Lobby
Responded 3 days ago

Dear Friend of The Peninsula, Thank you for choosing The Lobby and for your continued loyalty! We are delighted to hear that the team made your visit special with all of the courtesies extended to you. I will be sure to pass on your note to my staff. We hope to have you back with us very soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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J
Seattle
2 reviews
Dined on January 12, 2020
Overall3food3service3ambience4

This used to be a great experience! The food is fine, but not always outstanding. The brunch is now officially a bit overpriced. Will not return in the future.

The Lobby
Responded 6 days ago

Dear Jandee22, Thank you for choosing The Lobby and for your continued loyalty. I am very sorry to read that your recent visit was unsatisfactory. I also appreciate you sharing your feedback about the Sunday Brunch price. I will review with the team. I would appreciate the opportunity to discuss this further. I will send you a private message with my contact information. I look forward to speaking with you. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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B
Washington DC
1 review
Dined on January 10, 2020
Overall5food5service5ambience5

This was the best high tea experience I have ever had! The ambiance was wonderful, the food was terrific, and the service was impeccable! The staff was very accommodating of my allergy to gluten, and they even brought out a special surprise for my friend because we were celebrating her birthday. I assure you that having high tea served with champagne in the beautiful Peninsula Lobby as a violinist and cellist play from a balcony above you is an experience you will never forget!

The Lobby
Responded 6 days ago

Dear Blair, Thank you for choosing The Lobby for Afternoon Tea and for posting your nice comments. We are very happy that you enjoyed the food and ambiance. We are also grateful that you found the service impeccable which made you and your friend's experience memorable. We hope to welcome you back again soon! Kind regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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TB
Chicago
80 reviews
Dined on January 5, 2020
Overall5food5service5ambience5

Celebrated my birthday here (also treated my aunt and her son, too)! We had an excellent experience here! Both my aunt and I had brunch here at least a handful of times about 12-15 years ago, so we were not surprised that the food has remained exponentially magnificent all these years! We loved the great variety (like the inclusion of various dim sum and sushi), the super high-end options like the ribeye, roast duck, truffled eggs Benedict, crab legs), plus the various salmon options, flavorful and plentiful vegetable options, gi-normous dessert selection (that table could’ve had its own zip code)! Plus, Annie our server, along with the 2 hostesses, were all so wonderfully charming, professional, efficient and knowledgeable! The airy, ethereal and elegant ambience were also breathtaking to behold! Loved that there was an ice rink just outside The Lobby too!

The Lobby
Responded on January 10, 2020

Dear TolerBear1, It is a pleasure to read that you enjoyed your birthday celebration and the service from the team. I am also happy to hear your feedback about the food, flavors and presentation. I have taken the liberty of sharing your kind note with my staff. Thank you for choosing The Lobby. We look forward to the opportunity of welcoming you back again soon. Kind regards, Richard Hummell Assistant Director of Food and Beverage

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S
Detroit
4 reviews
Dined on January 4, 2020
Overall2food3service5ambience4

Was looking forward to afternoon tea, I live in the city and always heard great things. However, I was disappointed. The tea itself and service was fantastic, but the food left something to be desired. When I booked, there was no notice or call about holiday pricing so that was a surprise when we sat down. The extra cost, for what seemed like just a glass of champagne, left a sour taste in our mouth. When going with someone who cannot drink (for medication purposes), we were allowed to swap for sparking cider. The price did not decrease. Overall, the holiday pricing could have been more transparent. The food could have been better. Our server was nothing but exceptional and did his best with our displeasure about the meal.

The Lobby
Responded on January 9, 2020

Dear Stephanie, Thank you for visiting The Lobby for Afternoon Tea and sharing your feedback. We are pleased that you enjoyed the tea and service, however, we are very sorry to hear that the food was less than satisfactory. I am concerned by your comments and would appreciate the opportunity to speak with you further. I will send you a private message with my contact information. I look forward to speaking with you. Regards, Richard Hummell Assistant Director of Food and Beverage

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KT
1 review
Dined on January 1, 2020
Overall5food5service5ambience5

The Lobby at the Peninsula is one of the best in Chicago. I wouldn't miss dining here every month!

The Lobby
Responded on January 6, 2020

Dear KathrynT, Thank you for choosing The Lobby and for sharing your wonderful review. We are always happy to hear from our valued repeat guests and truly appreciate your continued patronage. We are so glad you found us to be above average and I will be sure to share your note with the team. We look forward to seeing you again soon! Best regards, Lyn Ablian Manager, Food and Beverage Department

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RJ
Chicago
3 reviews
Dined on December 30, 2019
Overall5food5service5ambience5

Christmas tea

The Lobby
Responded on January 2, 2020

Dear RobertJohnson, Thank you for choosing The Lobby for Holiday Afternoon Tea and for sharing your feedback. We all look forward to seeing you again soon. Kind regards, Richard Hummell Assistant Director of Food and Beverage Department

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MM
Chicago
28 reviews
Dined on December 30, 2019
Overall3food3service5ambience5

Afternoon tea was a huge let down. Very basic tea selection, mediocre food and very nice, but slow and inattentive service. Check in was awkward and frustrating. We were waiting in a make shift line in the hall opposite the dining area. There were several parties waiting to be seated and no one knew what was going on as the hosts never communicated a word to us. For $100/person, I expected a lot more. We have done afternoon tea all over the city. Won’t be returning here in the future.

The Lobby
Responded on January 3, 2020

Dear MomMD, Thank you for choosing The Lobby and for sharing your feedback. We are truly sorry to hear that you had an unsatisfactory experience. I would appreciate the opportunity to speak with you further. I will send you a private message with my contact information. I look forward to speaking with you. Regards, Lyn Ablian Manager, Food and Beverage Department

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AR
1 review
Dined on December 28, 2019
Overall2food4service1ambience5

We sat for 10 minutes before anyone came and filled our water glasses. My cousin ordered the Tandoori Chicken and received the Chicken sandwich, she was so disappointed but the server said she would have to wait another 20 minutes or so to change the order, do you think they would have credited it? Our water glasses were never replenished until we asked for it, no one stopped again to see if we wanted anything else. We had to wave a server down to order a round of drinks. Definetaly not worth the cost....drinks were way too expensive for poor service.

The Lobby
Responded on January 3, 2020

Dear AnnmarieR, Thank you for visiting The Lobby and for posting your note. I am most certainly disappointed to learn that you did not enjoy your recent experience. Please accept my most sincere apologies. I would appreciate the opportunity to speak with you directly to learn more about your comments in the review. I will send you a private message with my contact information. I look forward speaking with you. Regards, Lyn Ablian Manager, Food and Beverage Department

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JT
Chicago
2 reviews
Dined on December 24, 2019
Overall3food5service2ambience5

We attended the Lobby for a late lunch during the holiday. The service was quite poor as they were very focused on setting up the high tea service. When we were sat we were not given any napkins or silverware. None of the staff would even make eye contact so I ended up getting up to get my own silverware for the table so we could eat. They did take our dessert off the bill to apologize, but it was a very expensive lunch for such poor service throughout the meal.

The Lobby
Responded on December 27, 2019

Dear JessT, Thank you for choosing The Lobby and for sharing your note. We are disappointed to learn of your unsatisfactory experience. There is simply no excuse for these lapse in service. I will personally address these issues with The Lobby team. I would appreciate the opportunity to discuss this further. I will send you a private message with my contact information. I look forward to speaking with you. Regards, Richard Hummell Assistant Director of Food and Beverage

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OT
Central Coast
1 review
Dined on December 24, 2019
Overall1food1service1ambience5

Christmas Eve

The Lobby
Responded on January 2, 2020

Dear Guest, Thank you for choosing The Lobby to celebrate the holidays and for sharing your honest rating. I would appreciate the opportunity to hear more about your recent experience. I will send you a private message with my contact information. I look forward to speaking with you. Regards, Richard Hummell Assistant Director of Food and Beverage Department

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OT
1 review
Dined on December 24, 2019
Overall5food5service5ambience5

A+ in every way! Favorite place for Christmas Eve lunch!

The Lobby
Responded on December 30, 2019

Dear Friend of The Peninsula, Thank you for dining at The Lobby and for sharing your gracious note. We hope you enjoy the holidays and we look forward to serving you again soon. Best regards, Lynn Ablian Manager of Food & Beverage

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JJ
Omaha
1 review
Dined on December 24, 2019
Overall2food1service2ambience5

Poor service on Christmas Eve morning. Food quality was not what we would have expected. Loved being guests of the Peninsula Hotel though.

The Lobby
Responded on December 26, 2019

Dear JerryJ, Thank you for choosing The Lobby to celebrate the holidays. We are disappointed to learn of your unsatisfactory experience. We are grateful to hear your honest feedback and we will be sure to review with the team. I would like the opportunity to learn more about your recent visit. I will send you a private message with my contact information. I look forward to speaking with you. Regards, Richard Hummell Assistant Director of Food and Beverage

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b
Chicago
27 reviews
Dined on December 23, 2019
Overall3food3service3ambience5

Of course, the holiday decor (and carolers) are SPECTACULAR but for the price, they sure make this a tough place to love and frequent often. They were out of my first two champagne selections, the host clearly did not read the notes in my reservation (this has happened before, too) requesting a high chair which we then had to wait for while clutching my niece. There was no offer to check all of our bags nor get them out of the way. No manager visit, never addressed by name - it just wasn't what I expect from a luxe meal at a Peninsula restaurant.

The Lobby
Responded on December 31, 2019

Dear belindanyc, Thank you for choosing The Lobby and for sharing your review. We regret the unsatisfactory experience during your last visit. I will be sure to review with the team. I would appreciate the opportunity to discuss this further. I will send you a private message with my contact information. I look forward to speaking with you. Regards, Lynn Ablian Manager of Food & Beverage

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MT
Chicago
45 reviews
Dined on December 22, 2019
Overall5food5service5ambience5

Fantastic experience. One of the finest brunches ever.

The Lobby
Responded on January 6, 2020

Dear MichaelT, Thank you for dining at The Lobby and for taking the time to post your gracious review. We all look forward to welcoming you back again soon. Warm regards, Lyn Ablian Manager, Food and Beverage Department

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OT
Chicago
1 review
Dined on December 21, 2019
Overall3food5service3ambience5

Beautiful lobby, we go every year for Christmas

The Lobby
Responded on December 30, 2019

Dear Friend of The Peninsula, Thank you for choosing The Lobby to celebrate the holidays and for posting your kind note about the festive décor. We truly appreciate your continued patronage and we look forward to welcoming you back again soon. Regards, Lynn Ablian Manager of Food & Beverage

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R
Chicago
31 reviews
Dined on December 17, 2019
Overall2food3service1ambience4

Service very, very slow!

The Lobby
Responded on December 20, 2019

Dear Roberta, Thank you for dining at The Lobby and for sharing your review. We are sorry to hear of your disappointing experience with our service. Your feedback is extremely valuable to us and I will be sure to review with the team. I would appreciate the opportunity to learn more about your visit. I will send you a private message with my contact information. I look forward to speaking with you. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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PG
Chicago
8 reviews
Dined on December 17, 2019
Overall5food5service5ambience5

Most beautiful place to celebrate the holidays with their gorgeous decor ...food was delicious & service was attentive & cordial !!

The Lobby
Responded on December 19, 2019

Dear PhyllisG, Thank you for visiting The Lobby Restaurant and for sharing your thoughtful review . We truly appreciate your kind note on the festive holiday décor, our service, and the cuisine. We look forward to welcoming you back again soon! Best regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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L
Raleigh
11 reviews
Dined on December 16, 2019
Overall5food4service5ambience5

Beautiful festive spot! The hotel lobby makes the holidays come to life!

The Lobby
Responded on December 19, 2019

Dear Lisa, Thank you for dining at The Lobby and for sharing your kind review. We are happy that you enjoyed the restaurant’s festive ambiance and decor. We hope to welcome you back again soon! Warm regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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R
Chicago
5 reviews
Dined on December 14, 2019
Overall5food5service5ambience5

I absolutely loved the Lobby. The service was impeccable, the Belgian waffles were delicious, and the Christmas tree is so very beautiful. I had a magical morning. I’ll for sure be back.

The Lobby
Responded on December 17, 2019

Dear Rose, We are delighted to read that you enjoyed your visit, our service and the festive décor. We want to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Thank you for visiting The Lobby and we look forward to seeing you again soon! Best regards, Richard Hummell Assistant Director of Food and Beverage

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F
Minneapolis
6 reviews
Dined on December 11, 2019
Overall4food5service3ambience5

I chose this restaurant because the Four Seasons is closed for renovations. The table at the window couldn’t have been more perfect. For some reason our waiter must have been overwhelmed with the volume of tables he had (even though it didn’t seem like many). The setting is fairy tale. I definitely recommend the squash tortellini. The cocktails are way too expensive even for the location. They shouldn’t have to gouge people.

The Lobby
Responded on December 17, 2019

Dear Fritzie, Thank you for choosing The Lobby and for sharing your review. We appreciate your honest remarks on the service and cocktails. We are also pleased to learn that you enjoyed the setting and food. We look forward to welcoming you back again soon! Regards, Richard Hummell Assistant Director of Food and Beverage

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DR
Chicago
94 reviews
Dined on December 7, 2019
Overall5food5service5ambience5

I can't think of a more luxurious, calming environment or a more professional team of servers and managers than those one finds at The Lobby at the Peninsula. The food is expertly prepared, and no request is too small or large to be graciously accommodated. This is one of my favorite spots to indulge in Chicago.

MK
Orlando
13 reviews
Dined on December 5, 2019
Overall5food5service5ambience5

We went for Tea and it was amazing!

The Lobby
Responded on December 9, 2019

Dear MKeater2468, Thank you for choosing The Lobby for Afternoon Tea and for sharing your nice review. We all look forward to serving you again soon. Best regards, Richard Hummell Assistant Director of Food and Beverage

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K
Chicago
20 reviews
Dined on December 5, 2019
Overall5food5service5ambience5

The Lobby has wonderful food and a great atmosphere. The staff are friendly and accommodating. There are many different choices from various types of cuisine on the menu, and the taste of the food is always fresh and flavorful. This visit, I had the Tandoori Chicken which was phenomenal.

The Lobby
Responded on December 9, 2019

Dear Kali, Thank you for choosing The Lobby and for taking the time to share your review. We truly appreciate your kind remarks on the ambiance, cuisine and friendly service. We hope for the opportunity to welcome you back again soon! Warm regards, Richard Hummell Assistant Director of Food and Beverage

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JT
Chicago
9 reviews
Dined on December 3, 2019
Overall2food2service3ambience5

Food was sad. Except for the scones.

MH
Chicago
38 reviews
Dined on December 2, 2019
Overall5food5service5ambience5

Lovely environment, tasty food, excellent service

The Lobby
Responded on December 3, 2019

Dear MinnetteH, Thank you for dining at The Lobby and for taking the time to post your wonderful review. We hope to welcome you back again soon! Warm regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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l
Chicago
1 review
Dined on December 2, 2019
Overall5food5service5ambience5

excellent service, food and ambiance which made for a perfect birthday celebration.

The Lobby
Responded on December 5, 2019

Dear love2eat, Thank you for choosing The Lobby to celebrate your special occasion. We are delighted to learn that you enjoyed your visit, our service and the food. We hope to welcome you back again soon. Warm regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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OT
Kyoto
1 review
Dined on December 1, 2019
Overall5food4service4ambience4

This is still the best Sunday brunch buffet in Chicagoland.

The Lobby
Responded on December 2, 2019

Dear Friend of The Peninsula, We are grateful that you consider The Lobby's Sunday Brunch the best brunch buffet in Chicago. We truly appreciate your feedback and I will be sure to share your note with the team. Thank you for your review and we look forward to serving you again soon! Warm regards, Richard Hummell Assistant Director of Food and Beverage

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DT
1 review
Dined on November 29, 2019
Overall5food5service5ambience5

Very beautiful and relaxing. Love the food and the service as well as the decor.

The Lobby
Responded on December 2, 2019

Dear DeniseT, We are delighted to read that you enjoyed your visit and appreciate your kind feedback on the cuisine and service. Thank you for choosing The Lobby and we look forward to serving you again soon. Best regards, Richard Hummell Assistant Director of Food and Beverage

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C
Chicago
2 reviews
Dined on November 26, 2019
Overall5food5service5ambience5

As always, outstandingly excellent

The Lobby
Responded on December 2, 2019

Dear Celine, Thank you for dining at The Lobby and for sharing your kind feedback. It is great to hear from our loyal guests and we appreciate your continued patronage. We look forward to welcoming you back again soon. Kind regards, Richard Hummell Assistant Director of Food and Beverage

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J
Chicago
64 reviews
Dined on November 25, 2019
Overall5food5service5ambience5

Outstanding!
Food, service,tea, impeccable!

The Lobby
Responded on November 29, 2019

Dear Judyh, Thank you for choosing The Lobby and for posting your wonderful comments on the service and cuisine. We look forward to serving you again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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g
Chicago
59 reviews
Dined on November 25, 2019
Overall4food3service3ambience5

The setting is wonderful. The food was reasonably good - very expensive for small portions, but that was not unexpected. The Black Forest cake is mis-named, as it isn’t cake. We wouldn’t have ordered it if we had known. The service was friendly and relatively good, though we have had better service there than we did on this occasion.

The Lobby
Responded on November 29, 2019

Dear great2eatout, Thank you for choosing The Lobby and for taking the time to post your review. We are pleased to read that you enjoyed the setting. We also appreciate your remarks about the food and service. Your feedback is important to us as it helps us improve our service and dining experience. I will be sure to review your note with our team. We look forward to serving you again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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OT
Chicago
11 reviews
Dined on November 22, 2019
Overall5food5service4ambience4

Though the service, room, and feel were good, the food was what made this place memorable.

PL
Orlando
6 reviews
Dined on November 18, 2019
Overall5food5service5ambience5

Best way to spend a cold gray afternoon after walking and sight seeing with friends!

The Lobby
Responded on November 22, 2019

Dear PaulaL, Thank you for choosing The Lobby and for sharing your gracious review. We look forward to serving you again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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G
Chicago
5 reviews
Dined on November 16, 2019
Overall5food5service5ambience5

My daughter and I had a lovely visit for 4:30 tea. The venue is gorgeous especially as the daylight was dimming and the holiday lights were sparkling. The assortment of tea time treats were absolutely delicious and we had no room for dinner later on. The tea was also very good. Our service was very attentive and cheerful, we had no problems with wait times for anything. I will only say that it is VERY expensive and will consider this an early Christmas present to ourselves. The glass of champagne is extra so we chose not to partake. It was a wonderful afternoon.

The Lobby
Responded on November 19, 2019

Dear Gladys, Thank you for choosing The Lobby for Afternoon Tea and for sharing your kind review. We greatly appreciate your wonderful comments about the décor of the restaurant, our service and food. I will be sure to share your note with the team. We look forward to welcoming you and your daughter back again soon! Kind regards, Richard Hummell Assistant Director of Food and Beverage

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SB
Chicago
40 reviews
Dined on November 13, 2019
Overall5food5service5ambience5

My mom and I had breakfast to celebrate her birthday and Ray was our waiter. We love him and he recognized us, as always, and also knew it was my mom’s birthday even before he saw it listed on the reservation. It was really a great experience and a lovely morning that spilled into the afternoon.

The Lobby
Responded on November 18, 2019

Dear SusanBK, Thank you for choosing The Lobby to celebrate your mother's birthday! We are delighted to have been part of your mother's special occasion and we truly value your loyalty. We appreciate your remarks on the service, especially from Ray. I will be sure to share your note with the team. We look forward to serving you again soon! Kind regards, Richard Hummell Assistant Director of Food and Beverage

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RB
Chicago
1 review
Dined on November 10, 2019
Overall5food5service5ambience5

Lovely tea service and excellent service for the price.

The Lobby
Responded on November 13, 2019

Dear RaeBee, Thank you for choosing The Lobby for Afternoon Tea and for sharing your kind review. We look forward to welcoming you back again soon. Best regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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OT
Miami
14 reviews
Dined on November 10, 2019
Overall4food4service3ambience5

Food and ambiance was as expected, great. Service needs to step it up, it was not to the standard of the Penninsula.

The Lobby
Responded on November 13, 2019

Dear Guest, Thank you for dining at The Lobby and for sharing your review. We are happy to read that you enjoyed the atmosphere and cuisine, however, we regret to hear that our service did not meet your expectations. We appreciate you sharing your feedback and I will be sure to review with the team. We look forward to serving you again soon. Regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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v
Chicago
2 reviews
Dined on November 9, 2019
Overall5food5service4ambience5

A lovely evening. Perfect place for dinner after seeing a performance.

The Lobby
Responded on November 12, 2019

Dear virginiah, Thank you for choosing to dine at The Lobby and for posting your review. We appreciate your recommendation and we look forward to welcoming you back again soon. Best regards, Martin Rahn Executive Assistant Manager, Food and Beverage

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T
Chicago
21 reviews
Dined on November 2, 2019
Overall3food2service2ambience4

Beautiful room. Had never been to the Peninsula. Nice table along the window. While we were greeted, it took a long time to place drink order. Was told by guest at next table that she is a regular and the food can’t be beat so we looked forward with anticipation. When he finally took our dinner order I ordered the hamburger. I was seriously disappointed. Most tasteless piece of meat. Admittedly I said to hold the jalepeno but still it was tasteless. Ordered the fries as my side but not noteworthy, like maybe truffle fries or something fancier would be nice? I would like to suggest the chef try the Davanti burger at Davanti Enoteca on Taylor Street. Now that’s a good burger! The Waiter never checked with us after taking our order. My husband wanted a glass of wine with dinner and I would have liked some ketchup for my fries. May have liked to have heard about dessert? For $26 for a hamburger and poor service, we were not impressed and we were disappointed. Lots of places to choose from but won’t go there again. Also, lots of chaos with large groups having the tea. Good for them, us not so much.

The Lobby
Responded on November 5, 2019

Dear Trixie, Thank you for dining at The Lobby and for posting your review. We are disappointed to learn of your unsatisfactory experience. We are sorry we did not meet your expectations and I will be sure to review with the team. I would appreciate the opportunity to discuss this further. I will send you a private message with my contact information. I look forward to speaking with you. Regards, Richard Hummell Assistant Director of Food and Beverage

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