What a disaster . Our mid week dinner outing left a bad taste in my mouth . Between the server' unsactimonious table service and the manager fuelling the downward spiral of negativity.
The room was less than 1/4 full . And one hopes that will transpire to personalized service. Not so. When we ask the server about the menu there was no ellabrotion or recommendations . We ordered a bottle of red, a gsm, and a bottle of white, conundrum . The server returned unscrewed the bottle ,poured a full glass of red conundrum in the glass closest to her. It's unfortunate when age old rituals are forgotten . I would provide a link on how to present a bottle of wine at a table , but there are so many .When we realized that she had mistaken what we had requested and mentioned this the server took the glass and bottle back to the bar . We sat and waited .Four of the five people in our group ordered hot entrees . Which arrived except for my friends entree sized salad .We waited ackwardly before starting. We ordered more wine to enjoy with our meal .My sable fish was amazing and the roasted vegetables comfy and carmalized . Enjoying my friends intelligent conversations involving a myriad of topics ,non of which involve slang,swearing, derogatory loud comments. I feel obligated to say this as the treatment that ensued , by server and manager , made me feel as though we were at the height of a week long carousing bender worthy of the big screen. Because we are told that they have been watching us , and there are camera that have recorded us and that we are now cut off . It doesn't sound right or reasonable , so we ask to speak with the manager . The manager explains the ServingItRight policy . It is a great program , but doesn't apply here as over the 3 hrs we have eaten , the men are men sized and the ladies are curvaceous, no one has driven , they forgot to ask this. The uncomfortable confrontation and insults from the manager on 'furthering my point' ruined our evening.
What more can I say. I am a regular diner
Love the free parking on top of everything else
Valentines and anniversary
Feb 12...valentines day
We love to come to the Lobby Restaurant. The parking is free and convenient and the menus for lunch and dinner offers for every taste. Sunday evening is prime rib and let me tell you it is a treat. The server was very attentive and friendly. We’ll be back!
This was ‘Dine Out Vancouver’ and we felt that the food was very average. We dined there a few months ago for a West Coast dinner through Groupon and the food was superb. However the Creme Brûlé dessert for ‘Dine Out’ was amazing!
We hadn’t realized that Friday night had entertainment in the bar adjoining the dining area and it was so loud that conversation with our friends was virtually impossible which was the reason we were meeting.
Our first experience there was great but we will avoid ‘Dine Out’ and Friday nights!
We went for the dine out Vancouver menu. we both had .the prawn cocktail, very good but skimpy on the sauce...the shortrib entrée was very good...the pork chop entrée was good but the rice was rather crunchy...the crème brulee was disappointing as it had chocolate flavoring and wasn't the traditional dessert that we expected.
The service is always good at the Pinnacle and its nice to be able to sit in a booth rather than a table.
Had a very nice time with friends and they all were very accommodating to letting us seat in a quieter area to visit.....food was good and service great!!!
Went with the girls for heir Dine Out menu. Average just average. When the salad is the best part, something is not right. Unfortunately you could tell it was made en masse.
Well cooked dishes,good menu selection and friendly and efficiet staff
The food was good. The room they put people in for the event was segregated off to the side, which made it nice and quiet. However, I found the room did not have much ambience (meaning decorated in an inviting warm & colourful way). A bit austere, lacking of artwork, etc. IF you are going to have a separate room, make it inviting and feel special instead of utilitarian.
We were out for a birthday dinner. Our server, took away our wine glasses as we were having cocktails prior to dinner. She then took away the wine list as well. As it ended up, 3 of the gals went with the wine pairing option and another 2 ordered more wine. Morale of the story - it is best for servers not to make assumptions. It felt a little rude and spoke of poor quality of service.
Birthdays for 2!
Only complaint was the noise. It makes conversation a challenge. Food and service were great!!!
to noisy to crowded could not hear our friends talking