The Lobby - Pinnacle Hotel at the Pier

4.1
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681 Reviews
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CAN$30 and under
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American
Tucked inside the Pinnacle Hotel at the Pier, our local lounge is situated in the heart of Lower Lonsdale’s Shipyards District in North Vancouver. Offering a modern flare to West Coast favorites, we are inspired by BC’s natural abundance of seafood and fresh, sustainable ingredients. From daily breakfasts and weekend brunches, to casually elegant business lunches and signature dinners, enjoy personalized service and relaxed west coast dining.
What 681 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.2
food
4.2
service
4.0
ambience
4.1
value
Noise · Moderate
91% of people would recommend it to a friend
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PH
vipPaulH
Vancouver
30 reviews
Dined on March 14, 2020
Overall5food5service5ambience5

one of our favorites great location and excellent staff

OT
OpenTable Diner
Vancouver
1 review
Dined on March 14, 2020
Overall4food5service3ambience5

Enjoyed the food and ambiance. Found the server was not very attentive. Had to ask for refills of water and hot water for tea.

PH
vipPaulH
Vancouver
30 reviews
Dined on March 8, 2020
Overall5food5service5ambience5

Great location developing area and still full. Credit to the menu and staff.

B
vipBanshee
Vancouver
16 reviews
Dined on March 7, 2020
Overall4food4service5ambience4

Used a Groupon for dinner and really enjoyed the 3 course meal. The seafood bouillabaisse was great with lots of seafood although a tad tomato-y, the short ribs and cod were delicious, and the pot de crème was yummy, while the vegan cheesecake was different but still quite good if you have dietary restrictions. Portion sizes were good, service was friendly and attentive, and the included parking was a bonus. The restaurant is a little loud, but we had a nice window table and a good evening all around. Too bad the highball specials were recently discontinued on Fridays and Saturdays. Coffee is pricey.

R
Rosie
Vancouver
2 reviews
Dined on March 3, 2020
Overall4food4service4ambience4

Mushroom soup was delicious, pizza specials excellent value. Friendly efficient service.
Coffee/tea expensive !

SJ
SimonJ
Vancouver
15 reviews
Dined on February 17, 2020
Overall4food3service5ambience4

Extremely good service. Food was average, location good.

o
ocularpatdown
Vancouver
1 review
Dined on February 15, 2020
Overall4food4service4ambience4

Seated promptly
Quick ordering
Lots of coffee refills offered

PG
PeterG
New York Area
2 reviews
Dined on February 14, 2020
Overall4food4service4ambience4

I would highly recommend this restaurant for food, service, and ambiance. They did a great job given the large number of diners over many hours for Valentines !

OT
OpenTable Diner
1 review
Dined on February 14, 2020
Overall4food4service4ambience4

Overall nice place and I recommend it to my friends and families

c
custard54
1 review
Dined on February 14, 2020
Overall3food4service2ambience3

The restaurant seemed to be swamped for the valentines day dinner, the service was really too slow... must be better organized, and have to improve guys!

OT
OpenTable Diner
1 review
Dined on February 14, 2020
Overall3food3service3ambience4

Nice atmosphere and the food was good

m
martinp
1 review
Dined on February 14, 2020
Overall3food4service4ambience1

the choice of music playing was loud and irritating Hip Hop the general crowd for middle aged

RM
RobertM
1 review
Dined on February 14, 2020
Overall4food5service4ambience4

Parking is a chore--How many people memorize their license plates ? Sugg: Move the pay parking machine to the garage or don't charge for parking at all !

JL
JudithL
1 review
Dined on February 4, 2020
Overall5food4service5ambience4

It was my friend's birthday and this was the right place to celebrate. The food was delicious and the waitress was very good and saw to our every need. It's a lovely place to dine, we'll be back. Thank you.

GC
GeorgeC
Vancouver
2 reviews
Dined on February 1, 2020
Overall3food4service2ambience4

Food, ambience and value was great. What we didn't like was that we were “Rushed” to finish up because somebody else booked our table in spite of vacant tables.

PC
PaulaC
Vancouver
1 review
Dined on February 1, 2020
Overall4food4service4ambience4

Perfect place to catch up with friends. We were never rushed and service was great.

OT
OpenTable Diner
1 review
Dined on January 31, 2020
Overall4food4service4ambience4

Food was ok! (I have to say I’m very peaky when it comes to food). I ordered the beef brisket. The meat itself smelled like meat(lamb) if you know what I mean. So I didn’t enjoy it much. My husband ordered lamb shank and it was good. Service was good, a bit slow but not that it bothered us.

DS
DieterS
Vancouver
1 review
Dined on January 31, 2020
Overall5food4service5ambience5

Super efficient service, very attentive. Really appreciated (Friday night 6pm).
Food was excellent. The lingcod and Spaetzle excellent. Lost a star due to the too simple bland chocolate pudding. Will be back again for sure.

MM
MandyM
Vancouver
2 reviews
Dined on January 31, 2020
Overall5food5service5ambience5

Met up with a couple friends for Dine out Vancouver to try out the food. So glad we came. Absolutely brilliant. We will be back.

BE
BruceE
Vancouver
22 reviews
Dined on January 28, 2020
Overall5food5service5ambience5

It was a Dine out Vancouver night. We started with the Roasted fall greens and I had the WEST COAST BOUILLABAISSE both were great. Then for the mains we had the angus short ribs and the braised lamb shank both of our meals were delicious. We finished with the POT DE CRÈME which as rich and creamy.
The Dine out menu is good value.

B
Bonnie
Vancouver
2 reviews
Dined on January 27, 2020
Overall5food5service5ambience5

The dinner we had was superb - the Alaska Black Cod beautifully cooked and presented. It was a definite repeat! Our server was delightful - friendly, attentive but not hovering. It was a thoroughly enjoyable evening and I thank you.

OT
vipOpenTable Diner
Vancouver
17 reviews
Dined on January 26, 2020
Overall4food5service5ambience4

Love the warm staff here...always get reliable, quality food here and the servers are efficient & friendly!

r
richardb
1 review
Dined on January 25, 2020
Overall4food5service3ambience4

I enjoy the room even though it is very loud. We were here last year around the same time , i ordered the short rib from the Dineout menu (same thing I ordered last year). I must say the whole plate was much better than last time . My guest enjoyed her's more as well . As for the service we both felt rushed after our meal , like our server wanted to go home but not pass the table off. All in all way better than our first meal at the lobby . See you next year .

OT
OpenTable Diner
Vancouver
3 reviews
Dined on January 25, 2020
Overall1food2service1ambience2

We went for dine out Vancouver and in my opinion this is an opportunity for a restaurant to allow a great experience so you would want to come back, however that’s not how I felt after being there. The food was fair. however the service is what ruined it for me. One thing I will say about the food is they had a short and lamb shank on their menu and both had the exact same sauce, very bland tasting and no flavour. Meat was however cooked well. Our first course took 30 minutes to come out, entree took 45 minutes and dessert...well we just asked to get it wrapped up to go as we were not planning for a more than 2 hour dining experience. Even getting the dessert to go took over 20 minutes after we paid our bill. The waiter walked passed us several times without a word to see how we were doing or to even let us know the kitchen was perhaps running behind. The table we sat at was uncomfortable and tucked in behind the host stand. The table left so much room in between me and my partner, we had to basically yell at each other to speak as it was loud and all the tables are very close to one another so you can hear everything. Will not be going back.

G
Gandalf14
Vancouver
19 reviews
Dined on January 25, 2020
Overall4food5service5ambience4

Once again at the Pinnacle Lobby Restaurant for an intimate celebration. Food, service ambiance was terrific. A little slow service due to the ' Dine Out in Vancouver Crowd'. but still great. The obligatory walk around the pier afterwards is always a highlight as well. New Hotel and Joey's Shipyard are appealing as well. Rink is great, but should be open to 8pm not 7 pm.

Will return

Ralph

J
Jenn
Vancouver
2 reviews
Dined on January 25, 2020
Overall3food3service3ambience5

The venue is in a great location and is bright and beautiful. If you buy two hours of parking for $13.00 they will give you a bill credit of $12.50 so that was nice.

The service to get your drinks and food is quite slow and I asked our server if they had any brunch specials such as mimosas or caesars and she said yes. I asked how much, but she wasn’t sure. It was a birthday celebration so I just ordered it anyway.

The food had some amazing flavours, the hollandaise was the best we’ve ever had. The eggs were cooked to perfection. The hash browns are thinly sliced and seasoned perfectly. Unfortunately all the meals were cold. The rye toast was burnt and the steak although it wasn’t burnt had a burnt taste to it.

I have had dinner here before and it was fantastic so I would likely go back and try it again.

CD
CindyD
1 review
Dined on January 24, 2020
Overall3food4service2ambience4

It was a lovely dinner. I had the cod and it was quite good but a bit too Smokey tasting. Our server was ok but seemed annoyed at the end when I asked her to split the bill. We quite obviously had 3 separate couples at the table and we all had different meals. Why would we want to sit there and try to calculate our costs when technology allows them to break down the bill. She should have asked when she took our orders or even before she brought the bill. Annoying end to a nice night out with friends.

The Lobby - Pinnacle Hotel at the Pier
Responded on January 27, 2020

Hello CindyD, We're glad to hear that you enjoyed yourselves and appreciate your feedback on the food. We're disappointed to hear about your experience with the bill and couldn't agree more about it. We happily accommodate separate checks for parties up to 12 and are sorry that your experience didn't match our own expectations. Thank you for taking the time to tell us about your visit and we hope you will join us again soon. Brett Patton Restaurant Manager

Report
AR
AlaieR
Vancouver
1 review
Dined on January 22, 2020
Overall5food5service5ambience5

Excellent service and delicious food. For a birthday celebration they brought us an assorted dessert tray, which was the perfect ending to a wonderful meal. Enthusiastically recommend

The Lobby - Pinnacle Hotel at the Pier
Responded on January 27, 2020

It was our pleasure. Thank you for celebrating your birthday with us! Brett Patton Restaurant Manager

Report
BM
BernieM
1 review
Dined on January 21, 2020
Overall5food5service5ambience3

Yes, for sure. We used the Dine Out Vancouver menu and were pleased to see it contained more items than was listed on-line. Everything was first-rate. The only negative I can think of is that it's a very loud environment... I could see no attempt in the decor to absorb sound... high ceilings with no sound treatment, hard walls with no sound treatment. Very loud environment. Sound treatment is very easy to do and also easy to install within a design plan. Surprised you have not done this.

Z
Zoeandnick
Vancouver
29 reviews
Dined on January 20, 2020
Overall3food3service3ambience3

We booked a table during the dine out festival. The dine out menu was good value although very limited. The food was fine but it wasn’t particularly special which is a shame because we have eaten here before and the food has been much better

RS
RichardS
Vancouver
6 reviews
Dined on January 19, 2020
Overall5food5service5ambience5

Brunch was excellent, service was great. I made a request for a booth in the reservation which we got. Very positive experience.

NS
NShorediner
Vancouver
1 review
Dined on January 18, 2020
Overall4food4service5ambience3

Great neighbourhood hotel ... good value dine out, with great service.

f
vipfood2love
Vancouver
9 reviews
Dined on January 13, 2020
Overall5food5service5ambience5

Great food, great atmosphere for a causal night out.

GT
GustavoT
Vancouver
3 reviews
Dined on January 11, 2020
Overall5food5service5ambience4

Odra is an amazing server! Extremely friendly, kind and helpful.
Food was delicious! Great place!

The Lobby - Pinnacle Hotel at the Pier
Responded on January 27, 2020

Hi GustavoT, We think so too and it means a lot when we hear it from our guests. Thank you taking the time to tell us about your visit! Brett Patton Restaurant Manager

Report
AS
AnneS
1 review
Dined on January 5, 2020
Overall5food5service5ambience5

We enjoyed an excellent roast beef dinner. Being early January there was not a lot going on at the restaurant and the noise level was easy to live with.

MG
MitraG
Vancouver
2 reviews
Dined on December 31, 2019
Overall5food5service5ambience5

We were there for New Year’s Eve, they had a 3 course set dinner and everything was absolutely delicious. We’ve been there before for brunch and dinner as well and every times we were really happy with foods and ambiance.

OT
OpenTable Diner
1 review
Dined on December 31, 2019
Overall2food4service3ambience3

The band was too loud and it was hard to talk with the friends. It would be better if it was not too loud.
It took too long for serving the food.

C
Cristina1
1 review
Dined on December 31, 2019
Overall4food5service4ambience4

My name is Cristina and I often bring different groups of friends to The Pinnacle. The food is exquisite and very reasonable at HH in particular! Tammy and Vanessa are excellent waitresses and I always look forward to seeing them. Vanessa makes fabulous mixed drinks! Great attitude and service!

We enjoyed the New Year's eve food immensely. The appetizer was delightful and I was in heaven eating my steak with crab......My friend's lamb was quite raw and fatty in places though. We ordered the poached pears but the pear was rock hard. We had to go get knives to cut them eventually!
We preferred the set-up you had last year when we purchased the tickets in advance. It is lovely to have everything paid for in advance so we don't to have bring cash and credit cards. Last year there were also party favors which added to the party atmosphere. We brought our own so we brightened our table. Personally, we would prefer a DJ. When we left after midnight Seaside and Tap and Barrel had fabulous DJ music after hours. I spend quite a bit of time at The Pinnacle and will continue to bring new friends in the future. Happy New Year! Cristina

MJ
MichaelJ
1 review
Dined on December 31, 2019
Overall4food3service4ambience4

It was a nice experience with good ambiance and music. Service was slow due to crowded and fully booked event. Food was good but was served very late, though we asked for medium well rack of lamb, but came rare. We didn't even bothered to let server know as it was served so late and didn't want to wait any longer.
Over all we rate it about 3.5 out of 5

BT
BeverlyT
1 review
Dined on December 31, 2019
Overall2food3service1ambience3

The service and concern for the customer’s needs were lacking. We were given a table in an area when we specifically advised( twice) that we did not wish to be seated in the back room and management moved us and gave us a complimentary bottle of wine 2 hours after our arrival after our meal was completed. There was no coat check area but a rack in another room which we had to find on our own. Our starters arrived 45 min after our reserve time of 7:30 and we had to ask for spoons. We waited 2 hours for our dinner which arrived at 9:30 after 2 requests despite being advised that one of our guests was diabetic and getting close to a medical event with a 2 hour food wait. Our dinner was cold and we were not offered steak knives. Our table was never cleared of used cutlery, extra cutlery, extra wine glasses and a beer bottle sat for the whole event. Our water glasses were never filled and at 10 I walked up to the bar for some water. We were never asked if we wanted tea or coffee.

The food was fairly good but marred by a lack of awareness of proper cutlery, the extra ordinary long wait, being cold and having to eat at a cluttered table with no water. The staff overall seemed friendly enough but as stated clueless regarding the customer’s needs.

We have previously eaten at the Lobby many times as we live close by and have never experienced such negligent service. We have always found the food of reasonable and consistent quality .