The individual folks working at this sprawling hotel restaurant were nice enough, and the food wasn't terrible, but the organization was terrible. I had to beg a passing server to run my card because mine had disappeared (it took about 10 minutes between getting the check and me flagging down someone to run my card, and during the entire meal I had zero refills on coffee, water, or juice). A friend of mine who ate at the restaurant the next day ended up getting his meal comped entirely because the service was so slow. If you need to visit this restaurant I'd encourage you to use the buffet; expecting a server to visit your table more than once seems like a fantasy!
Made reservations at the restaurant, Kitchen Table, for a group of 8 at 12:30 pm for lunch. Restaurant was 80% empty when we arrived at 12:20 pm and they wouldn't sit us because the waiter was on his lunch break. We waited until he got back before we sat. Menu is very limited. Make sure you eat before you come here. The food was very low standard. There is a bar in the lobby called the Flash that had better food than this "full service" restaurant. Service was poor. We asked several of the other wait staff for our checks or refills on drinks and they told us they would get our waiter even though they had the water pitcher in their hand. The atmosphere is very 1980s. Tables were scratched and skylights were green with algae. Enough said??
This meal was with an important business vendor. The food was very overpriced & was just okay. Appetizer was fried tomatoes, the batter on the outside was too think to enjoy the tomato on the inside. My coworker ordered the tortellini & for $18 he only got 3! On top of that the taste was very bland. I ordered the crab cake sandwich & it was probably the best meal at our table. It was very delicious. Overall my experience with The Kitchen Table was sub-par. I would not bring another vendor to this location.
A medium rare burger that was well done and cold. Cold fries. No onion rings as advertised but that's as well, as my companion's onion rings looked and tasted as though they came from a can. I ate here four times and had one reasonable cheese sandwich. But $30 including tip for a waffle that was both cold and crumbled because it was so dry (and thick). I've never written a negative review but I was astonished how bad this place was, and because of a tight schedule, I didn't have the time to explore other places in the area until the last night and morning.
Abysmal service- incredibly slow and when food finally did come, it was wrong. The server did not know that a wine we ordered from the wine list was available. The manager admitted it was a best seller, and could not understand why the server would say it was out of stock. After more than ten minutes, the manager brought the wine.
We returned food twice. One of our party was drinking coca cola with no ice - the wait was way too long, and when it came, it had ice - three different times!
Then the server had the temerity to ask us to recommend her for the management program.
For Sheraton patrons, this restaurant is just downstairs. It's light and cheery with lots of room between tables so it's quiet and your conversations are private, yet it has a friendly feel as you see people come and go. The food is delicious, but typical of big hotels, it's a bit pricey. The hamburger was delicious with thin a crispy onion rings on top. The waiter was very willing to modify.
Server was very attentive & accommodating, but that can't make up for the quality or variety of food. Options are very limited with in-hotel dining at the Sheraton.
Great in every way. Fun place.
Visit was on 6/15/15, because of the occupancy our only option was to eat from the buffet which was hamburgers, tater tots, salad and cookies. Very disappointed in the quality of food.
This is a nice restaurant in a nice hotel... I will go there again
The food was good even though they had a mix-up with my order, it was corrected and meal was acceptable. One of us had the buffet and I ordered from the Ala Carte menu.
I enjoyed my Halloween meal after a long day at a conference and celebrated with some BBQ Brisket and a couple of locally brewed beers.
A colleague and I took a job candidate here for lunch. Room was 1/3 full when we arrived. It took a long time to get drinks and to place our order. Then the power started going off and on in the dining room. We were lucky enough to be by a window so it wasn't an issue for us. Two of us ordered salads and neither had dressing on them. Colleague had asked for no tomatoes or onions on his burger. Both were prominently in place. Staff was not confident or attentive.
The Kitchen Table off the lobby of the Sheraton Dallas offers a limited but wonderful menu of chef's favorites American style. My wife and I dined there recently with a relative who was visiting Dallas, with our main objectives to have a satisfying meal while enjoying a calm locale to enable conversation. The Kitchen Table met these goals with aplomb. The Deep Ellum tomato/mozzarella appetizer was a perfect starter for us, and all three enjoyed our entrees as well. Service was attentive and gracious, and the wine list was plenteous.
We made a reservation through open table but because there was a conference going on at the hotel, we were told we would still have to wait and were asked to go to the back of the line.
I ordered a tuna "sandwich" from the menu and was told it was open faced, which was fine. It was actually lettuce with what seemed like dry canned tuna on top with a few olives and no dressing. Definitely not my idea of a sandwich.
The restaurant had mostly empty tables. We made our reservation through Open Table. We were told to wait while they got the table ready when we arrived, even though all the tables were set. Our waiter was friendly and brought our menus and took our orders. We asked questions about some of the entrees and were told it was a new menu and the waitress did not know the answers. An hour later we received our food. None of the dishes ordered met expectations. The barbequed salmon arugula salad did not have barbequed salmon, but had smoked salmon. The tuna open sandwich was tuna on bread with a side.
My wife and I spent the weekend at this Sheraton Hotel and had dinner here one night. The Mahi-Mahi I had was cooked to perfection and my wife's "create your own salad" entree was a great idea. Excellent selections for creating one's own salad and everything was fresh. Good wine list. Our server was delightful, professional and attentive, prices are reasonable and the restaurant is open with lots of natural light. The apple turnover/pockets were delicious. Definitely worth a try if you are staying at the hotel.
Food was ok, service was standard. When we got the bill we were overcharged for drinks (apparently if you order a spirit on the rocks they charge you extra...but this isn't noted on the menu anywhere). I won't be going back.
I was extremely disappointed as my ribs were warm from the outside, but cold from the inside. My meal called for fries, but instead was brought out carrots.
I was staying at the Sheraton Hotel for a conference. This restaurant is right off the central lobby. The food is good and the location convenient. I especially enjoyed their tomato soup. I also had breakfast here. The omelette was tasty and served hot.
I ate at this restaurant for a breakfast meeting. I got the buffet, which was around $25, and the food was mediocre at best. The selection was quite limited for that price point; in addition, the eggs and potatoes were both rubbery, and the bananas were over-ripe. I ended up eating (very costly) yogurt and fruit. The wait staff, although friendly, only came to our table once to check on our coffee/tea and to check our water glasses. It also took over 20 minutes to get our checks, and then for them to come back with our change/credit card receipts. The ambience of the restaurant itself was nice, though.
Stayed at the Sheraton for Valentine's Day and decided to eat onsite. The food was wonderful. My hubby stated his steak was one of the best steaks he had ever had! The chilled zucchini and grilled chicken stack was AWESOME! The only complaints are that my mashed potatoes were cold in the middle and our entrees came out a few mins after our appetizers, and had we known, we would have skipped the appetizer altogether. And OMG the Apple Ice Wine was a delicious compliment to my center cut pork chop!!!!!
I brought my Luv here for Valentine's Day and had a nice meal. The salmon was perfectly cooked and quite nicely presented. The restaurant decor was pleasing, but left a little bit like a cafeteria because it was open to the lobby of the hotel. Overall, it was a good experience.
This restaurant is just okay. Not much on service. The menu has a build your own sandwich but you have to ask for the menu to see what they offer. Forget about ordering dessert. We ordered a smores brownie. It was a frozen brownie with chocolate drizzled on it. Not as described on the menu...warm and served in a jar. The food is what you would expect from a hotel restaurant.
Best meal experience my wife and I had at The Kitchen Table in Dallas Sheraton. Service was much improved over the first three days that we dined at the restaurant.
I would still recommend that restaurant management do a better job of supervising serving staff to ensure they record orders correctly, check on customers in a timely manner, and assist with controling loud patrons.
Server was either overworked or did not care about his job.
He did not honor our requests, did not regularly return to check on us, & was slow.
The only time he showed enthusiasm was when he thought it was time to receive a tip.
Again, food was excellent; drinks overpriced; service too slow
My wife and I dined for bruch on Friday, Feb. 7. This experience was the best we enjoyed for the week. The food was good and the server was better than the previous meals.
Food on this and 3 other occasions was very good. Prices for drinks were high! Manager(s) were pleasant.
Real issue? Service extremely slow; hard to get attention of servers; their coming to table was infrequent.
For the amount charged for food and drink, the service should have been much better.
We enjoyed the food and the wine. It was a nice place and the service was very good. We will be back. It was our first time.
We arrived for an early dinner to a completely empty restaurant which made us a bit skeptical. Food was very good, service a little slow - mostly after the food was served. Took a long time to get drinks refilled and our check when we were ready to go. Ambience was a little hard to determine since we were the only people there for most of our experience. Would return, but later at night.
The food was outstanding and the service was excellent. Never been there before, and will definitely return. Plan to schedule a work happy hour on the patio in the spring.
I frequent the Kitchen Table because my office is near. I've always had exceptional service. This is a good lunch spot.
Expected a decent dinner but got Cold food overlooked tough steak and quirky service from someone who had difficulty understanding English
It was my birthday and my friend recommended the place. It was our first time there and I love it besides the food prices were high. I had a few friends there and we had a great time.
What a great restaurant and very accomodating Service staff it is a shame that the Kitchen is not where it should be to attract and retain customers. Some food items were excellent however 5 of 5 hamburgers on the pretzel roll were identically cooked even though there were specific doneness requests. I had the flank steak which was sparsely served on an overwhelming baguet and the flank steak was over done. Too bad that cut of meat can be a real crowd pleaser if done right. We make it all the time. Service time out of the kitchen was in the thirty minute range which was not good when you are on a schedule and don't want to choke your food down in five minutes or walk away altogether.
It would be great to see the Kitchen well supervised
The food and service were excellent. I would recommend this hidden gem to anyone wanting a nice atmosphere and food accompanied by great service.
This was a last minute booking prior to a show at the Winspear. This location has no problems, adjacent bar and lounge, good attentive service, and although the menu was a little confusing the food was good. Of note, and the reason for the confusion, is there are several options for putting plates together, and one can actually order from a checklist of items to be included on for instance a salad. All in all good place.
Went on a Friday at noon, not very busy at all, with many open tables. Large facility in hotel lobby. Open and airy with good lunch choices.
The experience was so horrid that I can't waste any more of my time on it. The service was terrible, the food was uneatable, the parking is $20, even if you eat in the restaurant....the ambiance is cold and uninviting. I knew we should have turned around when I told the hostess I had a reservation and she snorted and said, 'Why?' Don't go, life is to short for a terrible meal!
Food was unique and different from my expectactions...in a good way. Service was over the top!