The Keg Steakhouse + Bar - Scott Road
I am very disappointed in my experience at The Keg on Scott road in Surrey. We were very excited to experience dine out Vancouver but to our dismay we were very disappointed with the service and the quality of food. First our Caesar salads came out and one of them had no croutons then we got our mains and my friend got peppercorn sauce and it tasted like chemical. The chef came out and talked to her and told her he would make her a new steak but the peppercorn sauce would be the same one instead of offering to make a new one while the the rest of us ate and she watched and then we watched her eat. The whole point of coming out for dinner together was to be able to eat together. Not once were we asked how our food was or if we wanted a refill. We waited for our table to be cleared of our dirty dinner plates for over 20 mins. Then I finally had to ask if we could have our table cleared.
I know this is not a normal service provided by The Keg which is an establishment known for a higher end dining experience. Therefore, experiencing this makes it even more disappointing. We understand mistakes can happen but this was an overall let down.
We went for our 20th wedding Anniversary and received a glass of champagne and a complimentary dessert. We were very impressed with this lovely surprise . Thank you again.
One of our favourite places to go. It's always a great night out at the Keg
The service was excellent. Wife and I were there celebrating our 6-year dateversary. The restaurant provided complimentary champagne and a Billy Minor pie for dessert. A very nice touch.
We were in a seafood mood, so my wife got the salmon and I got the halibut. She very much enjoyed her main. My halibut was good, but not great. Probably wouldn't get it again. The parmesan sear was on the top, but would have been tastier if it were on all sides. And the cauliflower mash was ok. It just didn't have that umph. Should have substituted it with garlic mash.
Overall an enjoyable visit.
Thank you for taking the time to review your visit with is recently. We are disappointed that you didn't care much for your meal. Please let us know if you are not enjoying your meal while you are dining as we will make any necessary changes to make sure you leave happy. We appreciate the feedback and hope to have you in again soon. Thank you for choosing us to celebrate your special occasion!
Food was good. Service was nothing special. We were on a date and they sat us next to 4 kids in a half empty dining room... dumb.
Hello Mohkam, We are sorry to here the service wasn't what it should have been. If you ever have an issue with your table or its location in the restaurant, please don't hesitate to ask for another table. We want our guest to have the best experience possible. thank you for the feedback.
Service was slow for us.
There were 10 of us
Slow to get drinks etc despite lots of staff
Maybe just this keg as others are more on the ball
Thank you for the feedback. We are sorry to hear that your service a slow. We will definitely talk with our team to make sure they stay on top of their service and attend to guest need in an appropriate amount of time. Thank you once again
Food good, service good
Thank you for the feedback!
always a special place for us to celebrate our special days...this time was our (husband s called the KEG OSCAR..it is awarded to the server from all of the Keg Restaurants...Very Top Award to be awarded this Honor.....Way to Go Carol....and I would not be surprised to see Cate..become a winner to in the future of this Scott Road KEG....Thank you both....Carol and Cate...for making our special nights..memorable.!!!!
Thank you so much for taking the time our to recognize some of our amazing staff! Both will be happy to hear such wonderful feedback! We are happy you had a good time dining with us and we hope to see you again soon. Don't hesitate to ask for either Carol or Kate next time you're in. Thank you!
Fantastic! Got in even earlier than our scheduled reservation.
Thank you for the kind words! We try our best to get our guest in as quickly as possible so they can get to the food as quickly as possible!!
Thank you for choosing us to host your Christmas gathering!
Very attentive and prompt service. Food was just as expected.
Thank you for the review! We are happy you and a great time. Come again anytime!
Awesome as always
Thank you so much for taking the time to review us! We hope you come again soon.
A restaurant you can count on for quality, consistency, and service. Always a great meal and great service.
Thank you, Bruce, for such a great review! We really appreciate the feedback. Look forward to having you dine with us again!
I’ve travelled the world, and have dined at many different fine restaurants, the Keg is one of my favourite places to eat. I have never had a bad meal at the Keg! Highly recommended.
Thank you very much for the great review! This is very high praise and we very much appreciate it. Come again soon!
Great dinner as usual at the Scott Road Keg!!
Excellent! Thank you for the great feedback!
had a great server...food was fast and tasted great
Thank you for taking the time to review us! We are happy to hear you had a good time dining with us. Hope to see you again soon!
Our server did not come by frequently enough.
Also had to ask for steak sauce twice
Very sorry to hear that the experience wasn't ideal. We will make sure we follow up with the service team to make sure this stuff doesn't happen going forward. Thank you for your feedback.
Shannon our server was amazing and remembered our foursome from last year when we took the guys out for Saidy Hockins
Thank you for the feedback! Shannon is an amazing server with a great memory! We are glad she was able give you great service. Don't hesitate to request her next time you are in.
The staff was AMAZING!! Went above and beyond to provide the best service we’ve ever had. Small mistake and manager came by and apologized, very professional. Would definately come back again and highly recommend
Thank you for taking the time to review us! This is a lovely review and we are always happy to hear our guest have had a good time dining with us. We are sorry for the mistake but glad is was handled with tact. We look forward to having you back soon!
Only complaint was getting the bill and not being asked if we would like anything else first. Could have easily sold additional drinks after dinner
It is unfortunit to hear you have any complaints at all. We will make sure we talk to the service team so that we make sure we provide great service right through until our guest have left. Thank you for the feedback.
It was a great experience but the prime rib sucked. It was like eating gum. I sent back and the next piece was just as bad. On the plus side, Chris, our server, was great.
Our server Gary was amazing, and looked after us all night. He was very generous with his time, attentive and fun. The food was delicious as always. Thanks for a great birthday dinner!
Thank you for the great feedback! We are happy to have a server like Gary on board and always love hearing about him having positive interaction with our guest. Don't hesitate to request him next time you're in.
Not a very good experience service was sub par, asked us what we are celebrating I said it’s my wife’s birthday they did nothing to recognize that, before they would offer a dessert this time nothing, will have to compare service at another Keg to see if service has gone downhill overall
great as per usual!
Awesome!! Thanks for letting us know. We appreciate it.
As always excellent food and service at this location
We love to hear that our guest had a good time dining with us! Come again soon!
We eat here often. Usually they are very good. This time, unfortunately, wasn't. Mediocre service. One of the meals was not properly prepared and had to be sent back. Refills for drinks and water had to be asked for instead of offered and when we did ask for them they forgot and didn't bring them.
To the credit of the manager, he made it right when we complained.
Every time I have gone here I've had a good experience this time around the service was awful
Never had a bad experience here. Had a different steak than normal was cooked to perfection.
Thank you for the nice review! We hope you can come back again soon!
The staff was great to get us seated since we had a baby seat. Dinner was amazing and each dish we order came in perfect timing specially when you have a 5month old.
Thank you for choosing us to dine with your little one. Come by soon when the little one can eat and try some of the great options on our kids meal!
Food was great, service was awesome.
Thank you for taking time to give us some great feedback! come again soon!
I like the Keg but too expensive...would come more often if a little cheaper
Thank you for the feedback. We try to make sure that the level of service and quality of food match the cost of the meal. We will try and do better next time.
Amazing customer service at this location. Our salads were missing croutons and we just casually mentioned it to the waiter. A few minutes later we were told that they were very sorry about our salads and that they removed $20 from our bill. I was so pleasantly surprised. Way to go Keg. Beyond wonderful customer service. 5 stars all the way.
Thank you for the great feedback! We are happy we could fix the issue in-house so you could leave as happy as possible! Come by again and we promise you will get those croutons.
I came to the keg on Sunday night with my wife for our 1 year anniversary and I have no complaints about the employees that work there they are very nice but when I ordered a drink which was a double ceaser it was super spicy could not take more then 2 sips out of it cause my whole throat was burning so had to return it and just ended up ordering a beer that was my frist complaint we ordered our appys it was super good but when we ordered our main course we order a filet mignon and asked for it too be medium rare and it came out abit well done so asked for a new one and the second time it came out it was kinda burnt my frist bite felt like all choral burnt and just ended up returning it and decided to go somewhere els but the manager did cover our bill but was kinda disappointed that this keg was not up to par and dont know if I would come back
Fantastic service. Expensive but a wonderful experience anyway.
We are happy you enjoyed your time with us! Hope to have you again soon.
Delicious as usual. Wish you guys were available via Skip The Dishes!!
Thank you for the feedback!
Great menu selections. Outstanding service
Thank you so much for the kind words!
It was my birthday and ALEX took very good care of my friends and i.
Thank you for the feedback. We are happy to hear Alex was nice to you on such a special day like your birthday! Happy belated and hope to see you soon!
The server was excellent, and it was a nice cozy place for a family get together and meal.
Thank you for taking the time to write a review of us! We always appreciate feedback, especially when it nice feedback like this! Come back soon.
Our server was amazing, appetizers came out very fast but main course took over 50 minutes. The restaurant wasnt very busy and when food arrived steak was under cooked, lobster tails were unbelievably small.
I had a wonderful experience, I had a group for my parents Anniversary and the staff was amazing. We got our food pretty much right away and it was delicious! Still the best steak in town! Thank you for making my parent’s day so special.
Thank you Helena for the wonderful feedback. Anytime we can aid in making a special occasion like an anniversary enjoyable, we are very happy. Thank you again for choosing us and we hope to see you again soon!