The Keg Steakhouse + Bar - Niagara Falls Courtyard

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1. FG

   FoodGod

   Toronto

   1 review

   2.0

   1 review

   Dined 1 day ago

   overall2food1service3ambience2

   My boyfriend ordered the prime rib, his first time, the steak was undercooked and almost raw we asked for mediums it was also my birthday. The manager put the steak back on the grill instead of making a new plate and the steak was still not seasoned. Our entire experience was ruined because I ate alone without him while the steak was “on the grill” and then from there there was no compensation given for our awful experience.we will not be back.

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2. K

   Krista

   Toronto

   1 review

   4.0

   1 review

   Dined 2 days ago

   overall4food4service4ambience4

   Nice atmosphere, great location. A little dark inside so bring glasses to read the menu if your older. Lol

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3. AD

   AnnissaD

   New York Area

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience5

   Great food, our server Sabrina was very nice and helpful and beautiful inside!

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4. AM

   AnthonyM

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience4

   This Keg was great, the waitress made sure our anniversary dinner was phenomenal, only thing is I find it a little dark in there but overall I say I would go again! The food was delicious and fresh!

   Report
5. TE

   TERRIEP

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience5

   The service was fantastic the food was good but in the price was a bit much

   Report
6. FL

   FredericL

   1 review

   4.0

   1 review

   Dined on March 19, 2023

   overall4food4service5ambience4

   We went here for Anniversary. We arrived early and it did not take us long to be seated. The waitress was very attentive to dairy and butter allergy. The food was delicious. The only down fall to the experience was that there was no mention on the reason for our dining. At the end of meal, we mentioned it was anniversary dinner and seemed like the reason when booking was not relayed to the restaurant. We were in mood of celebrating but the restaurant did not celebrate with us. To that made dinner regular and not special.. Probably would not recommend for anniversary dinner but yes for regular dinner

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7. BK

   BeverleyK

   Toronto

   3 reviews

   4.0

   3 reviews

   Dined on March 18, 2023

   overall4food4service5ambience4

   We LOVED our server. She was top notch. Super friendly, got our order perfect and checked on us numerous times (which we really liked)

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8. OT

   OpenTable Diner

   1 review

   4.0

   1 review

   Dined on March 18, 2023

   overall4food4service4ambience3

   We go once a month. Food is always great. Manager Chris great with our allergy. As regular customers he even gave us a complimentary app.

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9. AM

   AmandaM

   Toronto

   1 review

   4.0

   1 review

   Dined on March 18, 2023

   overall4food4service5ambience4

   Food and our server was great. The bathroom location was not convenient. My mother has walking issues and it was a long walk for her. Why aren't the bathrooms in the restaurant? Why are the only located in the hotel it's self.

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10. p

    patts1958

    Toronto

    23 reviews

    vip
    5.0

    23 reviews

    Dined on March 18, 2023

    overall5food5service5ambience5

    Busy Saturday might in the Falls. Food always spectacular. We asked for Erica again to be our server and she was there. Always great service. The whole team works hard here. Always a pleasant dining experience.

    Report
11. JM

    JacquelineM

    1 review

    4.0

    1 review

    Dined on March 18, 2023

    overall4food5service5ambience3

    Chris our server was excellent and knowledgeable! Our food was good, but it was expensive for 3 people to eat these days at a the Keg.

    Report
12. KD

    KDog

    New York Area

    4 reviews

    5.0

    4 reviews

    Dined on March 17, 2023

    overall5food5service5ambience5

    Great service and fast. With kids in and out. Very happy.

    Report
13. KK

    KayK

    Toronto

    1 review

    4.0

    1 review

    Dined on March 12, 2023

    overall4food4service5ambience4

    What can I say? My go to spot never fails me. The server was exceptional. My food was delicious, minus the undercooked green beans.

    Report
14. OT

    OpenTable Diner

    Phoenix

    7 reviews

    4.0

    7 reviews

    Dined on March 11, 2023

    overall4food4service4ambience3

    The noise level was ridiculous. It seems like there was a wedding party in the restaurante and they did let the whole place know. That was annoying when trying to have a quiet dinner.

    Report
15. WA

    WAfa

    Cleveland

    3 reviews

    5.0

    3 reviews

    Dined on March 6, 2023

    overall5food5service5ambience5

    Our server Erica gave the impression that she was truly happy that we were there , and that it was a pleasure to serve us. Salads were fresh/delicious. Our steaks were prepared to perfection. Would highly recommend this restaurant to anyone coming to Niagara Falls.

    Report
16. NR

    NicoleR

    Toronto

    6 reviews

    3.0

    6 reviews

    Dined on March 5, 2023

    overall3food2service3ambience4

    My friend’s food was great! Mine was terrible. There was too much sauce on my appetizer. My Brussels sprouts were almost inedible they were so over-salted. My salmon was undercooked and either they forgot the maple sauce or there was hardly any added. I eat at The Keg often enough to say that this is not the standard I would expect. We were nearly done our meal before anyone came to check on how things were.

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17. JS

    JayneS

    Toronto

    2 reviews

    4.0

    2 reviews

    Dined on March 4, 2023

    overall4food4service5ambience5

    It was fantastic. I asked for onion soup without onions, bread and cheese. At my local kegs they literally strain it. Here they gave me warm broth out of a can. Otherwise everything was great! Maria was incredible as our server.

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18. BB

    BobB

    Toronto

    2 reviews

    5.0

    2 reviews

    Dined on February 26, 2023

    overall5food5service5ambience5

    The service was excellent along with the food. Enjoyed

    Report
19. M

    Mich

    1 review

    5.0

    1 review

    Dined on February 26, 2023

    overall5food5service5ambience5

    We had a great experience at The Keg Niagara Falls. It would be nice if they had washrooms in the restaurant instead of walking all the way down the hotel lobby.

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20. J

    Jagger

    New York Area

    1 review

    5.0

    1 review

    Dined on February 26, 2023

    overall5food5service5ambience4

    We had a wonderful waitress named Victoria. The meal was delicious!

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21. OT

    OpenTable Diner

    Toronto

    5 reviews

    5.0

    5 reviews

    Dined on February 25, 2023

    overall5food5service5ambience5

    Great service and food was amazing as usual.

    Report
22. D

    Dumpling

    Toronto

    1 review

    4.0

    1 review

    Dined on February 19, 2023

    overall4food4service5ambience4

    Food and Service is always excellent I wouldn't miss infants crying while I'm dining after 6:00 p.m. at night. Overall a good night.

    Report
23. RL

    RonL

    Toronto

    1 review

    4.0

    1 review

    Dined on February 19, 2023

    overall4food4service5ambience2

    Loved everything but the room was very loud and didn’t like the table we had we were I. The middle of the floor

    Report
24. DV

    DebbieV

    1 review

    5.0

    1 review

    Dined on February 19, 2023

    overall5food5service5ambience5

    As usual, food, service and ambiance was excellent!

    Report
25. A

    Angelo

    San Francisco

    1 review

    3.0

    1 review

    Dined on February 19, 2023

    overall3food3service3ambience2

    Food was salty and waitress only returned to our table once. Also, best to book online for reservations. We were able to book our preferred time but when contacted by phone, no availability.

    Report
26. WW

    WendyW

    Toronto

    2 reviews

    5.0

    2 reviews

    Dined on February 16, 2023

    overall5food5service5ambience5

    Excellent service, warm welcome. Sat at bar for a bit and bartender was extremely pleasant and efficient. Table was in a private booth which was nice as we were celebrating a late Valentine’s Day. Food as always was spectacular! Noise level a tad higher than we would have liked as group had several children with them. Restaurant tried to accommodate us by seating in another section. Overall, great experience as expected from the Keg.

    Report
27. LW

    2020LW

    Toronto

    1 review

    2.0

    1 review

    Dined on February 15, 2023

    overall2food3service1ambience3

    Our French onion soup was sub par. Our server was terrible. Forgot to bring ice, barely checked in, forgot to adjust for local discount, and to top it off, almost kept our gift card that had over $30 left on it… not going back to this location.

    Report
28. CC

    CamronC

    Toronto

    5 reviews

    5.0

    5 reviews

    Dined on February 14, 2023

    overall5food5service5ambience5

    Great food always. Our server was fantastic. You can ask to park here if you're going to the falls also.

    Report
29. TC

    ThomasC

    Toronto

    5 reviews

    3.0

    5 reviews

    Dined on February 14, 2023

    overall3food3service2ambience5

    If it wasn’t for Chris (manager) who somewhat saved our time at this Keg. When my food was served one of the servers spilt the Au Jus from my plate to the table and into my lap. The other member of our dinner party was having a problem with Not properly cooked and cold. The manager made that right. I don’t think i would return to this Keg for the time being

    Report
30. E

    Emmalou

    1 review

    5.0

    1 review

    Dined on February 14, 2023

    overall5food5service5ambience5

    We had such a nice time. Everyone that worked there was so kind. Such a beautiful restaurant. Amazing way to spend our 8th valentines.

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31. c

    chrisb

    Toronto

    1 review

    4.0

    1 review

    Dined on February 14, 2023

    overall4food5service5ambience5

    Good food, good service, nice atmosphere, very expensive.

    Report
32. KC

    KristinaC

    1 review

    5.0

    1 review

    Dined on February 14, 2023

    overall5food5service5ambience5

    We had a wonderful time and will be sure to return again. The food is outstanding.

    Report
33. BS

    BillyS

    1 review

    5.0

    1 review

    Dined on February 14, 2023

    overall5food5service5ambience5

    This keg is by far my favourite . As a local it is the one I always select, the service and staff and food way outweigh the views at the Embassy Suite location. Billy Simkin

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34. KM

    KellyM

    Toronto

    1 review

    5.0

    1 review

    Dined on February 14, 2023

    overall5food4service5ambience5

    Favourite restaurant in Niagara. Great service. Very friendly staff. Nice and quiet. Relaxing atmosphere. Food was great except for the green beans. Not fresh green beans but the beets were delicious as was the rest of the meal. Went twice this visit and will definitely be back.

    Report
35. A

    Amanda

    1 review

    5.0

    1 review

    Dined on February 13, 2023

    overall5food5service5ambience5

    Quiet, elegant, amazing food Erica our server was absolutely amazing

    Report
36. OT

    OpenTable Diner

    Toronto

    2 reviews

    2.0

    2 reviews

    Dined on February 12, 2023

    overall2food2service2ambience3

    Had 8:15 reservation got in at 8:10 and was immediately attended to and seated. Then we ordered our meal around 8:20. Ordered appetizer, blackened chicken, and Rib steak (well done). We were served appetizer within about 10 minutes. The meals showed up 40 minutes later. Upon cutting the steak it was medium well AT BEST. I would rate it a medium and not well done. Informed the waitress and expressed our disappointment on delay of food as well as not cooked to order. I was offered to getting the steak cooked again, but frankly after waiting so long already I didn’t have patience. I asked to cancel my steak order. The manager (DJ) came and apologized. Again he offered to get the steak cooked. I told him the order already took so long. His response was “well it’s valentine weekend we are busy “ They should have asked their waitresses to inform guests that the order may take longer than usual. Anyway I had to sit and watch my wife finish her meal. I asked for a bill and the waitress (Veronica) brought the bill and said “ we have taken care of your steak “ Seriously ?? was I supposed to be billed for it? all the manager did was remove the appetizer. I simply took out my card and expressed my disappointment on how the situation was taken care of. She apologized and went to get the machine. She then comes back and now tells me “ We have taken care of the chicken now” Highly disappointed with the visit and service.

    Report
37. DL

    DLB59

    Toronto

    1 review

    5.0

    1 review

    Dined on February 11, 2023

    overall5food5service5ambience5

    Our Special Evening was Excellent! Our Waitress was on top of every request and ensured our questions were answered. Our recommended Wine was delicious and went well with our steak and Lobster. Our individual meals were done to perfection and seasoned perfectly. We often go to this Keg location, due to its consistent quality and excellent staff.

    Report
38. JH

    JamieH

    1 review

    5.0

    1 review

    Dined on February 11, 2023

    overall5food5service5ambience5

    Great food and great service. The price was reasonable.

    Report
39. KA

    KellyA

    Toronto

    1 review

    2.0

    1 review

    Dined on February 9, 2023

    overall2food2service5ambience3

    ****UPDATE**** The restaurant manager Chris reached out and provided great customer service. Would try this restaurant again for this alone! Caesar salad lettuce was brown, steak was rubbery and bland, and vegetables had no flavour. Was disappointing since we are Keg lovers and don’t think it has ever been this terrible. Prices are higher being in Niagara Falls so the expectation was even higher. Manager and server were lovely, offered to redo, but at that point we were just turned off the entire meal.

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40. OT

    OpenTable Diner

    Toronto

    2 reviews

    3.0

    2 reviews

    Dined on February 8, 2023

    overall3food2service5ambience3

    Food was bland compared to what we usually get at Keg

    Report