The Keg Steakhouse + Bar - Dunsmuir
Jazz served us and it was absolutely the best restaurant experience by far. I myself am a server and find it hard to not nitpick every restaurant but Jazz went above and beyond for us and made our anniversary dinner better than i ever could have imagined.
We arrived and were seated to a table then had to wait 20 minutes for somebody to ask were we being served. The manager came and took our order and we sat waiting another 15 minutes until I had to go ask somebody to come take our drinks order. The steak arrived and mine was rare when I asked for medium so it was sent back. My girlfriend ate hers by the time the steak came back and we still hadn't received our drinks order so I had to go and ask again if we could have our drinks delivered to the table. The waiter that did serve us was very insincere. The manager was lovely and put the meal on the house. Unfortunate as I'd heard great things about the service in the Keg being fantastic but it seems we had a bad server who just did not come to the table at all.
Our server was excellent!!!!!! As was the food. Will come back again.
I’ve had some really good Keg experiences, but unfortunately this one wasn’t the top. Took my son out for a special occasion and they did little to make him feel special. Little touches go a long way. Food was okay but steak was rare when I asked for medium rare. Underwhelming overall experience.
We were treated like VIPS
It was busy so they were slow to serve us but then the manager came by to apologize and gave us free drinks and apple
Wow were we impressed !
This restaurant cares about service
Had pistachio crusted salmon it was delicious as always
Always enjoy a pre game or concert dinner here. Never disappoints. Thank you.
Very nice experience...
P great service and food. Once ever for my wife's birthday or treated well served everything properly. Steak was excellent my wife had the roasted chicken what she really enjoyed. I would highly recommend this place for a special event
Phenomenal service and food. I've been to this keg many times. The initial greeting, service and food has always been phenomenal. Our server Taylor was super professional and had a smile on her face the entire time and took her time. I would recommend this keg to anyone who's looking for a amazing time with their friends and family.
Service was awesome! Food excellent. Very good server!!!
Wonderful meal, excellent service, very attentive staff. Our server Isabella was very sweet, made eye contact with us right away and responded immediately with happy hour drinks and a timely meal so that we were able to make our hockey game. Three levels of management checked in with us without seeming intrusive. Love this location for a before game meal but this night was really exceptional.
Service was friendly. Although the atmosphere was loud at times, overall it was quite comfortable. Would come back to try more dishes.
Because food was really delicious and a server was also friendly and professional
My friend and I were looking forward to a Keg dinner but ran into some issues with the food. We had to return one plate as it was cold as ice and the steak supper tough. We requested a new plate. I ate mine while he waited for his. Replacement steak was under cooked and bled all over his vegetables. We didn’t complain again as the waitress was trying so hard to assist us. She was stressed and overwhelmed. Our table was wobbly and she forgot to help us fix it until the end of our dinner.
Anything we ordered she got wrong. We left within an 1.5 hrs! Costing us $140
Not going back to that location. 🙁
Great dinner before going to a concert
Food was not up to the normal Keg standards. Service was slow. Waiter was very confused, didn’t even know what types of beer they carried. Then brought us a different brand of beer then we ordered and just seemed overall confused.
We visited this location after having been to many Keg's in the past and we disappointed from the bread to the main course. We found that the food did not have much taste to it. No spices, lack of taste was a real issue. Everything was well cooked and looked great but left us wanting more. Of course the desert was great but my Bloody Caesar was also very watery and the bread had no taste. Weird as we have always been happy with the Keg in the past.
The waiter kept asking if we were done eating each dish while we were obviously still working on. We felt rushed.
Very good food, good wine, our waitress was so nice and competent. Salmon was excellent, same for the cheescake. Too noisy until 9.00 pm.
This is a upscale dining place. We always come here for family celebrations.
Just eh. Food was low quality and overcooked. Server was friendly but never saw her again after the meal arrived. I do not recommend.
We went for a good steak dinner.
NY steak were good. But, Teriyaki sirloin medium rare was very disappointing.
Cooked too much and tough.
Not sure if we will try there again for steak.
Good, central location. Perfect food, like always. And great service!
The service was less than what I have come to expect from the Keg. Waited a very long time for the server to show up. Orders were mixed up and the wine only arrived after the meal was done in one case. Then the cheque was split between two couples and this was advised to the server at the time but when it showed up it was really mixed up and had to redone. In the end there was still an issue but we paid and had to go to an event
We enjoy the Keg in general but the service this night was less than acceptable.
Amazing service and Steak.
My wife and I went to the keg for dinner on our last night in Vancouver before boarding a cruise ship to Alaska. We both ordered the prime rib one 10 ounce and one 14 ounce one medium rare and one rare. When our dinners arrived it was difficult to to tell which one one was 10 ounce and which one was 14 ounce as they looked identical in colour and the size was the same except we order different sides. The biggest difference in size was the large chunk of fat on the 14 ounce one which was at least 4 ounces worth of the entire weight so I paid extra to get a big hunk of fat. The colour or preparedness was identical which
My wife said was ok. A little disappointing to pay the extra money for a hunk of fat. Our server Kim was a sweet heart and when I pointed out an error Ion Our bill she apologized profusely even though the error was to My advantage as a glass of wine that I had had was assigned to another table. I could have walked away and felt that karma had been paid back for the short change in the meat slice but I know at the end of the night she would of had to pay for it. I gladly paid for the corrected price as I did not want her to be short $15 at the end of the night. The restaurant is a great place to sit and enjoy a great meal but when you feel ripped off it leaves a sour taste in your mouth. The Billie Miner pie was amazing as was the Keg special coffee. I would likely return again but next time I would order something different.
Great service! Great food!
Disorganized service - brought wrong wine... no one cleared the appetizers so chaos when main course arrived. Entrees were given to wrong guests and 3 if the meals were cooked wrong. Inexcusable for a steakhouse to not be able to control rare versus medium well... generally a very weak performance and sadly what we have found at several Keg locations ... feels like the end of a once great chain
Food is good and price is fair. But the steak isn't the best around but cheaper
Good food. Nice service. Hubby and I split an appetizer, salad, and steak. Server recommended a red wine a Syrah from BC that was excellent
Overall experience was great! Nick took great care of us and got us out to the theatre with time to spare.
Great meal, ambiance and service! We will return next time in Vancouver.
Had an issue with getting something I had not ordered but Keg was quick to rectify and take care of my meal. Very satisfied with how this was handled.
The food was good but the service and/or kitchen were sub-pab. Our wine was really delayed as the 'order didn't go through' - though it went through for all the tables around us. We got it well into our meals. The cajun shrimp didn't come with the meal and even though it was credited this is not very good customer service. My mushrooms that come with the Top Sirloin dinner had to be asked for from the server. I gave the server an 18% tip because I really couldn't say whose fault these mix-ups were and she was pleasant. She seemed quite swamped. I have to say I was very disappointed and I am usually not. I might recommend the Keg in general to a friend but after this I wouldn't recommend the Keg - Dunsmuir.
Excellent Sirloin Oscar and Prime Rib. Cooked to perfection. Service impeccable.
We were there early (5.30pm) and there wasn’t much atmosphere as there weren’t many other people there.
But if it’s good quality meat you’re after, we wouldn’t hesitate to recommend.
Prefer the Keg on Alberni. We were seated in a near empty section which turns out they were getting ready to set up for a large party. Our service was OK until this party arrived at which point our server totally forgot about us and left us totally alone. We were annoyed by the lack of service and the noise of this large party so asked to be moved to the bar for our after dinner cocktails. The food was good but seems they have better cooks at the Alberni location.
Great service and really delicious food - great value!
A perfect meal at a great restaurant to celebrate our anniversary. Couldn’t have asked for a better evening. Food was delicious. Our servers were charming and attentive. We were even offered a complimentary dessert to celebrate our anniversary. Just delightful.
It was an amazing experience as always
Very enjoyable evening at this upscale and comfortable eating place. Service was excellent and food nicely prepared and attractive.